Honda of Kirkland (12420 NE 85th St, Kirkland, WA 98033) failed to remedy a recall on my vehicle within a reasonable period of time. I received notice by mail from American Honda in late November that the parts to remedy a recall on my vehicle were now available, and I could have it serviced for free at any authorized Honda dealer. I contacted Honda of Kirkland on December 2, and they told me the parts were not available and declined to schedule an appointment. I called them again on December 9, and they said they placed an order for the parts, and would call me back to schedule an appointment. On January 2 (24 days since last contact, 31 days since initial contact), they still had not called me back, so I called them again, and they informed me that the first available appointment would be on April 17. I then reached out another authorized Honda dealer, still on January 2, and they ordered the parts and said they would call back. A few days later, they called back to confirm they had the parts, and scheduled an appointment for January 27. So it was clearly possible to remediate the defect in a reasonable period of time -- Honda of Kirkland simply chose not to do so. In summary, Honda of Kirkland obstructed each of my three attempts to have this defect remediated, by: 1. Falsely claiming that the parts were not unavailable. 2. Promising and then failing to contact me to schedule an appointment. 3. Offering me a first-available appointment 136 days after I first contacted them.

- Kirkland, WA, USA

My vehicle has 101,000 miles and the head gasket has failed and I could provide the vehicle for inspection upon request. The problem has been confirmed by a Honda Master Mechanic that the head gasket has failed. The failure of the gasket caused the vehicle to cut power of the vehicle while driving on the freeway. A warning on the dash came up that stated, that the vehicle is limiting power to the engine.

- Rowland Heights, CA, USA

At approx 10pm, vehicle was moving at a steady speed of 70mph on urban highway on New Year's Eve. Without any indication or warning, the car stalled/had loss of power for about 1-2 seconds and recovered and then about 1-2 minutes later stalled again and recovered. No dashboard lights ever came on. I thought maybe the clutch was failing again. I immediately got off the freeway to find a safe place to call for tow. As I drove to parking lot, my motor made a loud, uncoordinated, rattling noise which is towards the left side and near the engine cover. I thought it might be the serpentine tensioner because only the belt only had been replaced in May 2024. The rattle gets louder with high RPMs. After reviewing service records, oil change on 04/18/24 is the first mention of valve cover leak, and oil change 12/23/24 indicates possible rear main seal leak, residue around rear main cover which made me suspect gasket failure. The dealership denied the fault lies with tensioner or clutch and said the knocking sound is from the lower portion of the motor - possibly a faulty knock sensor - and the engine would not be disassembled to provide a more specific diagnosis. The dealership said a replacement engine is needed. No diagnostic codes or other specifics were provided. Dealership replaced fuel pump module per recall protocol. My and my grandchild's safety were jeopardized because my malfunctioning vehicle could have created a deadly traffic hazard among NYE celebrants who may have been driving distracted or with impaired cognitive function. In the past when my vehicle had stalled, it would lose power and I would have to coast off the freeway or to the side of the road. In those instances, my car created a traffic hazard & congestion for the vehicles behind me and toward the side that I was trying to exit.

- Houston, TX, USA

Unknown Vehicle continues to display all warning lights on continuous jumping when driving. It took over seven months to obtain parts and took 26 hours to complete service leaving me without a vehicle. The damage received on the vehicle while waiting on parts caused more problems. Replacing the part after seven months of driving has caused my vehicle to deteriorate beyond repair in my opinion. I am requesting compensation or the ability to have a full inspection beyond the initial recalled parts in order to confirm that my vehicle is in proper working condition.

- Detroit , MI, USA

My vehicle will randomly lose power while driving, lights will flash and then car will just stop and turn off. Try to turn car back on and all these lights are flashing and engine light stays on with codes. Taken my car to performance Honda MULTIPLE of times, paid to get it towed, Honda continues to say they don-??t know what-??s wrong with it. I-??ve recorded videos of my car losing power and given them to Honda and they still couldn-??t provide any answers after having my vehicle for 6 months on and off. My car continued to do the same thing all over again after Honda ended up putting used spark plugs in my car and I returned my car to Honda again. They replaced fuel pump and I made it 30 minutes home and my car broke down in the middle of an intersection on the highway again and all my fuel was all over the road. Honda came and got my car again. Car is not even reliable to have my kids in. This has been the worst vehicle I-??ve ever owned and no dealer will even let me trade the car in because of all the recalls this model has had and how many customers have complained. I-??m at a total loss and now a loss of a vehicle I have to pay on and can get rid of it for something safe to have my kids in. I-??ve only had this car for 3 years and the last two years have had the same continuous problems with no explanation. Honda just clears the codes and gives the car back every time they have it. I-??ve had to call 911 to have cops come and block my vehicle on the highway because it-??s broken down with me and my kids in the car and my car wouldn-??t start so I could move it. Honda knows about the continuous problems and has record of having none stop. No lights or anything on prior to car just losing power and turning off or not going over 20 mph and going into limp mode.

- Mt Orab , OH, USA

Hi, I would like to address two issues separately for my 2018 Honda Accord 1.5T 6MT; one dealing with the open recall and one dealing with how the vehicle operates dangerously due to poor programming under specific operating conditions. To add, I speak as an engineer working in the automotive space specifically on the design of ADAS and AV systems with ISO26262 and SOTIF in mind. 1) There is an open recall for my vehicle for a fuel pump issue. I am experiencing some of the symptoms of this issue, specifically, my car will hesitate at around 4000 RPMs during acceleration. I immediately back off the accelerator and then the check engine light flashes and I lose all engine power. I then restart my vehicle and it operates more or less normally with the occasional illumination of all the dash lights. I have taken my car to the dealership expressing my concerns (Braman Honda of Palm Beach in particular) and they said they cannot do anything about it unless since there are no parts. I have paid for them to diagnose the issue but since they cannot recreate the issue (as it is intermittent) they cannot do anything. Question: what is the point of a recall if a vehicle experiencing the symptoms that lead to the recall cannot be repaired due to "part shortages"? 2) I want to talk specifically of the vehicle programming to cut engine power off. I think I have a separate electrical issue that causes all the lights on the dashboard to go off and again cut engine power. I understand that engineers may want to design their vehicles to cut power off when there is a potential mechanical failure, but in this case the issue is purely electrical. The fact that I can restart my car and accelerate normally shows that the issue is not mechanical. I believe this programming needs to be addressed. To be frank, losing engine power while driving on the highway may lead to catastrophic consequences. I feel that my vehicle is unsafe to drive since it has happened to me multiple times already.

- Lake Worth, FL, USA

When driving, the car will suddenly slow down and automatically will apply brake. Then, the warning light will pop on the dashboard. When I run the diagnostic, it shows that the car has C0023-12: Brake Diag Circuit on Failure.

- Lacey, WA, USA

Head Gasket blow off to Cylinder 1

- Springdale, AR, USA

My complaint is concerning NHTSA Recall Number 23V-858. The problem I have is this. I called my Honda dealer today saying I wanted to bring in my vehicle to have the fuel pump replaced as is stated in the recall. I was told that the part would have to be ordered but before ordering the part the dealership would want to perform a diagnostic test on my vehicle to see if my fuel pump had an issue. Here's the part that I have a BIG problem with. If my fuel pump is deemed to be defective, they will order the part and replace it at no charge and will not charge me for the diagnostic test (I seem to recall it being in the ~$180 range). BUT, if the fuel pump is deemed to not be defective, I would be charged for the diagnostic. I argued with the receptionist that this is not something that's up for discussion as this is a Safety Recall from NHTSA and that Honda's own paperwork states that they will "replace the fuel pump for FREE" with no mention of first having to pass a diagnostic exam. I did manage to talk to the service manager and plead my case to show him that this would amount to a "money grab" if my vehicle were to not show a problem with the diagnostics. I also pointed out that the only way to see an "improperly molded impeller" (which is apparently the technical problem) would be to remove and inspect the fuel pump at which time you should just replace it anyway, since that's what Honda recall notification indicates. The service manager says he is going to waive any fee for my diagnostic test but I still have to have the diagnostic in order for them to be able to order the part. So I'lll be taking my vehicle in next Friday morning to have the diagnostic. I wonder how many people may have, over the past year or so, taken their cars to this dealership and had the diagnostic performed with a negative result for a failed fuel pump and incurred fee for something that they would not have brought their car in for had they not gotten the recall notification?

- Baltimore, MD, USA

When in reverse gear, the backup camera images appear blurred with color distortions. This happens more frequently when it has been raining or there's mud on the roads and less frequent when it's dry.

- Cleveland, OH, USA

Blown head gasket confirmed by dealer.

- Beaumont, CA, USA

I am the owner of a 2018 Honda accord purchased from Hillside Honda in Jamaica, NY on February of 2018. In 2021 started to experience issues with my vehicle while driving at various speeds, the vehicle jerked, loss motive power, switched to limp mode with the check engine warning light illuminated. The vehicle failed to properly accelerate while in limp mode. After stopping the vehicle, the check engine warning light disappeared and the vehicle operated normally. The vehicle was taken to the local dealer baron Honda located in Patchogue, NY for a routine oil change, and, to be diagnosed. The dealer informed me that the failure was caused by damage to a fuel injector that would cost approx. $2500 to repair. The dealers diagnosis of the fuel injector issue was incorrect and the dealer later admitted that the fuel injector did not need to be changed. At the time of the dealers initial diagnosis i declined repair of the fuel injector and just received an oil change. My intention was to get a 2nd opinion from another Honda dealership as the vehicle was 3 years old. Due to covid it was difficult to bring my vehicle to another dealer immediately & i would be responsible for the cost of another diagnostic. The failure subsided for a short time but than a few months later the same issue recurred. I then became aware of a recall to the fuel pump to the same make & model vehicle which the manufacturer informed me that my vin # did not match a fuel pump recall. While still experiencing on & off issues with my car relating to limp mode since 2021 I filed 2 cases with American Honda in 2023 & was denied. In December 2023 American Honda finally told me that my vehicle had a known recall to its fuel pump but the parts are in back order. At this time my vehicle still has issues with the engine limp mode that may/may not be related to the recall. I request that Honda remedy the issue. I demand either a full repair of my vehicle engine to resolve the limp mode issue, OR a new vehicle

- East Patchogue, NY, USA

COLLISION MITIGATION BRAKING SYSTEM DEFECT On May 7, 2024, AAA tow-truck driver installed compact spare tire on right rear tire due to damaged tire. Drove 10 miles to tire store & orange-colored "Low Tire Pressures" dash board indicator light appeared. 4 new tires were installed. Drove 4 miles and parked car in restaurant parking lot. 1 hour later tried to start engine. Car immediately jumped in the air, all the orange-colored dashboard warning lights flashed in rapid non-stop cycle, downward slash (/) symbol appeared on "D" dashboard symbol, car had very small amount of engine power. THE CAR SEIZED AND WAS INOPERABLE. Called AAA tow truck & driver said he never saw a car so strangely disabled. Towed car to tire store. Upon confused inspection, manager said "It is your COLLISION MITIGATION BRAKING SYSTEM (CMBS). We think we reset system. Your car is under warranty. Return car to Honda dealer." June 15 2024, LTP dashboard indicator appeared despite no visible tire problem. Reset tire pressure indicator using dash screen interface. June 19, LTP indicator reappeared and I reset tire pressure. June 24, drove car to Honda dealer & explained CMBS seizure and inoperable condition, reoccurring tire pressure indicator & rough ride. Provided written time line of CMBS problem. Upon diagnostics was informed no problem. No charged for diagnosis. June 28, LTP indicator appeared. Drove car to Honda dealer and provided another written time line of CMBS & LTP indicator problems. Mechanic test drove, found a wood sliver in left rear tire, patched tire. Charged $149, service coordinator would not provide receipt & explanation of service, due to cyber attack, but required me to sign form promising payment and he would not provide copy. July 5, flat left rear tire. AAA installed compact spare & I drove to Honda dealer, provided another time line CMBS, mechanic found screw in tire, patched tire. Charged $39.95. ANXIOUS CMBS WILL ENGAGE WHILE DRIVING & CAUSE ACC

- Lawrenceville, NJ, USA

A loud clicking/knocking noise that sounds dangerous while steering the vehicle at low speed; such as turning into a parking spot or making a u-turn. The noise occurs throughout the day but is not constant. My vehicle has been inspected several times and Honda claims to not hear this loud noise. As soon as I drive away I hear it and all of my passengers hear it. This noise started at the beginning of 2023.

- Camarillo, CA, USA

When turning and there is a slip in the Vehicle Stability Assist, it results in shut off and warning of multiple features, including: adaptive cruise control, hill start assist, tire pressure monitoring system, brake system, electric power steering, vehicle power steering, collision mitigation braking system, and road departure mitigation. The issue has happened randomly (~8 times now, the most recent being 6/15/24), the first being less than one year after I bought the car new in 2018. It turns off after I turn off and start the car again. I have spoken to the dealer and reached out to the warranty provider, but because the car does not display the error message when I go there, the dealer refuses to look at the car. My guess is that it may be an issue with an ECU or the differential, as it results in the failure of many systems.

- Grand Prairie, TX, USA

Unknown

- Los Angeles, CA, USA

Dashboard lights: emissions systems problem, road departure mitigation system problem, collision mitigation bar along system problem, ACC system problem, hill start assist problem, vehicle stability assist system problem, electric power steering system problem, brake hold system problem, brake system problem, tire pressure system problem- every single warning and light turn on when weather is less than ideal (high humidity, cold temp, etc.). When taken to dealership they simply reset the system and all lights go away, but they always come back. Bought car in 2018, always been a problem, regardless of new battery. I take my car in for regular maintenance.

- Baytown, TX, USA

Rear backup camera color distortion. Unable to see clearly to back up. I understand that there was a recall for defective cameras for some 2018 Accords but my Vin number isn-??t one of them. Don-??t know why. I only have 41000 miles on my 2018 Accord, and the backup camera is dead. Should have been recalled.

- Smiths Grove, KY, USA

The lights on my dashboard keep turning on. I have informed the dealership that my vehicle has a recall but they say that is not the issue. I informed them they have to fix it because of the recall and they said my pump is fine. That it-??s the injectors.

- Laredo, TX, USA

I don-??t know what-??s going on, but I-??ve taken the car to several other places to find out that the repair guys are at each and everyone as if they know that my car is going to be there is very scary is very creepy. Every last one of them works or worked for the dealership that I purchased the car and had repairs done, my car has been keyed in operable. I-??m having issues with getting it repaired to find out what the repair is. I-??m getting the runaround. I-??m buying parts and services for things and I-??m still not figuring out what-??s wrong with the car at this point I feel like I-??m being targeted. I would like to know the name I have filed complaints. I-??ve spoken to Jackie and she has not contacted me back or any of the people, that works at the Honda manufacture I can provide your proof I have some unknown trusted credentials that are popping up. I-??m not sure if all of this happened after they did the TV broadcasting thing back in October, but I am very much aware that there-??s something going on and I am unable to figure it out and these people that work at the dealership are not wanting to fix the problem because I-??ve already filed several complaints with them, I just wanna get my car fixed or at least know what-??s wrong with

- Columbia, SC, USA