10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 4,578 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The component that seems to be failing is the fuel pump impeller per recall notice symptoms description. Our vehicle is demonstrating the following symptoms: 1. loss of drive power (when going down hill), 2. Engine hesitation while driving, 3. Illuminated check engine light (all warning lights go on and cycle through). We had the vehicle to the dealership. Even before inspection we were told that these symptoms were NOT related to the recall notice and were told we would have to pay a diagnostic fee of $189 As per above, the check engine light does go on but so do all the other warning lights (?!). According to our invoice we paid $189 to have the warning lights fixed (but 5 days later they were all on once again).
- Flushing, NY, USA
Since my Honda dealership (Charlie's Motor Mall) has no recall parts and doesn't know when they will get them, I had our mechanic order the part from Honda to replace the recalled part. No Honda dealership or parts distributor are allowed to sell this part. So, I have asked our mechanic to install an after-market fuel pump instead. Honda sounds like they are breaking the law. How can they order another business that has the parts in stock not to sell them? Winter is approaching and all I want it is a safe vehicle to drive. Our local Honda dealerships (Charlie's Motor Mall and Lee Honda) state there is nothing they can do without doing a $150 diagnostic on my engine. Shouldn't this work be covered by the recall? This sounds very dangerous to have an identified vehicle problem and not having it fixed ASAP. So, I am having the new after market fuel pump installed and will be forwarding the bill to Honda for reimbursement. Honda needs a trip to the woodshed!
- Augusta, ME, USA
Fuel injections failed on 65,000 mile 2018 Honda CRV. They had been cleaned recently and followed all Honda recommended maintenance. This failure has been repeatedly reported as it's impact 2015-2018 Honda CRV owners. This should be covered and recalled.
- Murfressboro, TN, USA
1. Fuel pump recall, received December 2023 - not done as of 8-20-24 2. If the engine dies we could have an accident or be stranded as Maine is a rural state. 3. No, replacement fuel pumps are available to the dealer yet. 4. See number 3 5. No warning lights as yet. The car is running fine but for how long? I have been waiting to get my fuel pump replaced by Honda since February 2024. I think six months of waiting is enough. I have been dealing with Charlie-??s Honda of Augusta, Maine (448 Western Ave, Augusta, ME 04330) where I bought my Honda. The service department keeps telling me that the parts have not been released for the recall. I got the same answer from Lee Honda of Auburn, Maine (809 Center St, Auburn, ME 04210) Why? I can purchase a retail replacement fuel pump. In addition, the service department wants to charge me for a full engine diagnostic which costs $150 to install the fuel pump. I thought recall costs and labor were charged back to the manufacturer. I am driving an unsafe vehicle and it is unsettling that the engine may quit at any time. We travel quite a bit on the Maine Turnpike and back roads of Maine. I would hate to have the engine quit on me during the winter leaving me stranded or worse yet have the engine quit in heavy traffic causing an accident. Therefore, I intend to get the fuel pump replaced by my regular mechanic at my expense so I can drive without worrying about the defective OEM Honda fuel pump giving out leaving me stranded. I do feel that Honda should reimburse the repair as I have waited long enough for them to do the right thing. Please do what you can to help.
- Augusta, ME, USA
Vehicle started to run erratically as I was merging onto highway and all the dashboard lights were illuminated. Vehicle would not accelerate past 25 mph. Pulled over and turned car off and back on. Was able to accelerate and go a few more miles before car decelerated from 65 to 25. Got off highway and drove vehicle back home. It did it one more time, while on a back road. Took it to mechanic and diagnosis was two failed fuel injectors. Vehicle is less than 6 years old and has 95,000 miles on it.
- Dayton, OH, USA
This car has not been in an accident and has been routinely maintained in accordance with Honda's recommended maintenance schedule. I went to turn on the car one day - nothing abnormal had happened - and I noticed that multiple (5+) warning lamps illuminated upon starting the car, including for the AWD system, power steering system, stability assist system, parking brake system, adaptive cruise control system, and others. This was on or around 1 June 2024; the car had approximately 25,000 miles on it at this time. The car appeared to drive normally. I took this to a dealership, which stated that their diagnostic computer had identified the fuel injectors on cylinders 2 and 3 as malfunctioning and running rich. I incurred approximately $2400 in replacement and repair costs at the dealership. My safety was not put at risk to my knowledge. The problem was reproduced and confirmed by a dealer. The vehicle and components were inspected by the dealership when diagnosing the problem; there were no manufacturer, police, or insurance representative inspections. The warning lamps were illuminated as above on approximately 1 June 2024.
- Chicago, IL, USA
The fuel injectors caused engine ecm to set codes for missfire and cylinder inbalance. as a result of the car disabled all adas systems such as lane keep lane departure, forward colision alerts, parking brake, cruise control. 11 different warning messages scrolled across dash.Car was diagnosed at independant import specialist garage as needing fuel injectors. Car has 82,000 miles. Garage told me this was common on hondas and honda had extended warranty on the fuel injectors on v6 cars, but not on 1.5 4cyl cars. I purchased this car new with expectations of increased safety, however when a part failure shuts these systems down it defeats that purpose. I have driven mutiple cars to 300,000+ miles and never had to replace fuel injectors. just google crv fuel injector problems and you will see i am not the only case of this
- Mount Vernon, OH, USA
I have received a recall notice related to the fuel pump (NHTSA #23V-858) and have been advised by Honda again today that the part required is still on back order until 2025. Is this vehicle safe to drive" If not, what remedy is available to me" It has been more than 60 days since I first inquired about the part.
- East Granby, CT, USA
Hi I had issue with the car before my car had the recall.And I had fixed issue.I would like get reimburse from automaker.I have documents and receipts describing what has been fixed and what was wrong.They told my wife saying we don't have part and inform us when they have the part available and later we got mail says our car is not equipped with that part which I fixed (fuel injector) already.I don't see my VIN number under recall anymore.I need assistance to get my money back.Thank you.
- Solon, OH, USA
With this report I am trying to PREVENT an incident from happening. I received the Honda recall notice dated May 2024 for my 2018 CR-V regarding an improperly molded impeller within the fuel pump module. Notice stated "An inoperable fuel pump could prevent an engine from starting, cause a vehicle to lose drive power, or stall while driving, increasing the risk of a crash or injury". I contacted my dealer and was told there literally were no replacement parts anywhere in the United States and none would be available until sometime in the fall. However, if the vehicle should become inoperable (possibly while actually driving it) an order for the part could be requested. Is there any way Honda can be compelled to expedite this process? This is our only vehicle and we frequently need to drive on the very crowded interstate near the Phoenix area. We are hesitant to drive a vehicle we've been told by the dealer has an "increasing risk of a crash or injury".
- Surprise, AZ, USA
I was unable to remedy this safety recall for my vehicle in a timely manner. The dealers told me they didn-??t have the parts necessary for my impeller until the end of this summer. However, the paper I received about my safety recall states that for the first appointment, which I made, will have my situation fixed within two months. The end of the summer is not two months. Moreover, when I made my first appointment on March 15, 2024, they initially cancelled it before I made another appointment to which they told me the parts would only be available at the end of the summer. If this isn-??t fixed soon by the end of the summer, this highly raises my concern about the safety of driving this vehicle for both me and my family.
- Grand Rapids, MI, USA
This recall has not been completed in a timely manner
- Bellingham, WA, USA
Tried calling the advertised number on your website: 1 888 327 4236 for online complaints but its rings and stops. I have been receiving letters from Honda for a couple of months for a safety recall pertaining o fuel pump. In this period, I took my vehicle ([XXX], 2024) for major servicing and my vehicle was not serviced for recall quoting "Unavailability of spare parts". This month ([XXX], 2024) specifically scheduled my vehicle for safety recall servicing. Got a call from the dealer again stating "Unavailability of spare parts" and that they will call me. I have received a recall notice from Honda again yesterday. In effect, they are complying with NHTSA recall, however not servicing vehicles on the ground for no fault of the consumer. Given the seriousness of the problem, I fear my vehicle might just stall one day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Short Hills, NJ, USA
Vehicle suddenly starts showing all warnings lights on dashboard, including: - Adaptive Cruise control-?? - Collision Mitigation-?? - Road Departure Mitigation-?? - Vehicle Stability Assist-?? - Hill Start Assist-?? - Electric Parking Brake-?? - Tire Pressure Monitoring and many more.
- Calgary, AL, USA
I would like to trade my current vehicle for a newer model, however due to an "active recall" that will not be available for repair until fall 2024, I cannot get market value for my vehicle.
- San Dimas, CA, USA
Good afternoon, my Crv 2018 is having the indicated problems that indicate that the fuel pump has defects, I contacted the dealer and they made an appointment for January and when I showed up they told me that they did not have the fuel pump that they would order it and It took two weeks, they have gone 4 times and they have not resolved me. I have called more than 6 times and the response is always different saying that it is American Honda's fault because it has not sent the parts. In the recall it specifies that it is a risk of have an accident if the problem is not dealt with in time but at Honda 65 in Carolina P.R they do not take it seriously.
- Sanjuan, PR, USA
I was driving on the highway at a speed of 65-70 MPH. The car's adaptive cruise control was set and keeping pace. Suddenly, every light on the dash turned on with the adaptive cruise control and lane assist turning off. Luckily my hands were on the wheel and the car didn't leave the lane. Eventually, this was diagnosed and attributed to faulty fuel injectors. This seems to be a common problem with the 2017 model Honda CRVs and luckily for me, ended safely. But if this was my wife or kid driving, it could have ended poorly. I still ask why is the fuel injector issue, which makes the car engine run more rich, connected to the cruise control / lane assist software that can result in a safety problem.
- Loves Park, IL, USA
Unable to receive fixed fuel pump despite recall since December. No dealership able to provide estimate on remedy.
- Abbeville, SC, USA
Had cruise control engaged at 80 mph. Passing semi truck going uphill when car lost power to engine. No gas to engine when pressing gas. Was able to steer car and brake off interstate road. Turned off car. Turned on again and no warning lights on vehicle indicating issue.
- Brookings, SD, USA
- Augusta, ME, USA