10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 3,994 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Windshield had a crack in the bottom left corner after owning it for two months and nothing hit my windshield. Honda tried to say there was a puck which there wasn't. had my windshield replaced by safe lite and they used an after market windshield. I was having issues with my vehicle dropping 5-6 mph when going from one lane to the next.Honda duplicated the issue and now Honda is trying to say my vehicle is dropping speed because of an after market windshield and I need to have it replaced with a Honda windshield. This is a safety issue.
- Keeseville, NY, USA
My windows and sunroof opened on their own. I had been in a place of business. When I went in, the car was locked and windows and sunroof closed. When I came out, they were open but the car was still locked. No one and no pets were in the car which was parked.
- Kingston, OK, USA
In cold weather, with a normal city driving habit, fuel and oil smell is consistently present during the driving, in the street or highway, causing nauseousness and dizziness. This is regardless of turing, stopping, or another car driving infront of us, the fuel and burned oil smell is present. Oil was changed, the air filter was changed, the pan under the engine was cleaned, the oil drain plug was secured, and no leakage; nevertheless, the fuel and burned oil smell is still present in the car. We bought the car on 3/30/2019, and the issue started showing up when the weather got colder.
- Grand Blanc, MI, USA
I bought my Honda CRV ex on 7/19/2019 and mileage is 3,760 miles. On the way to work along a city street road in the morning on 2/2/7/2020 I heard loud pop and crack formed two spontaneous cracks coming from edge of windshield on both driver and passage side.
- Collierville, TN, USA
My Honda sensing system has serious and dangerous malfunctions. When driving, the brake assist will beep and flash "brake" at me when there are no obstacles anywhere near the vehicle and on more than one occasion has actually braked and slowed the vehicle substantially. Additionally, the lane departure warning comes on when I haven't left the lane, and also will brake when it is not only unnecessary but very dangerous, such as when I was driving in the fast lane on the freeway with cars traveling behind me.
- Los Angeles, CA, USA
My wife was traveling thru an intersection with a railroad track running across the far side of the intersection when the Honda sensing system caused the car to suddenly stop. There were no obstructions in the roadway and she stopped just short of the railroad tracks. If someone had been traveling close behind her, a collision may have occurred.
- Mount Laurel, NJ, USA
Issue with screen brightness started 2 months ago, initially I thought may be I accidentally touched screen and now I realized it is problem with screen itself. While driving on highway infotainment screen brightness lowers and highs and blackout by itself and 3 to 4 times screen was blacked out on reversing which I consider as safety issue. Issue will start if you are driving for more than 20 minutes. Dealers failed to inform about the issue when I bought car.
- Willowbrook, IL, USA
I was driving in a local mall at a rate of 10-15 mph when the emergency stop feature engaged without warning. The car came to a complete stop, although U hadn't brakes. My wife experienced whiplash due to the seatbelts she was using. She will be in pt for the next month. The car was only less than a month old when this happened. I reported the incident to my sales contact, who gave me the contact information for the Agency general manager. Despite messages I have sent to the manager, I haven't heard from him. I wanted to meet with him to learn how to avoid any repeats. Can't believe Honda reps. Won't discuss this.
- Boynton Beach, FL, USA
Re: NHTSA recall # 19V-383. Manufacturer recall # R4S dated May 21, 2019. Steering wheel core repair. My local Honda dealer, flow Honda of burlington, nc still does not have parts/tools for the repair as of September 18,2019. They state that they do not have an estimate when parts/tools will be available. As of September 24, 2019 I have not had any problems relating to this recall. I am reporting this because I feel it is taking a long time for the repair to be performed for a recall of this magnitude.
- Elon, NC, USA
The automatic emergency braking system engaged on a clear road. It occurred twice since I've owned the car. Both times occurred on a wet roadway. I deduce that it detected changed in road surface color on areas that had asphalt patches. No injuries or damage occurred. I submit this after reading about an investigation into Toyota's aeb system.
- Levittown, PA, USA
Under certain lightning or glare conditions, the CR-V's automatic braking comes on. It recently happened to me on three occasions. In the first it was on the T. R. bridge, leading into DC, at 7 am, when the sunlight from the East was causing glare. The CR-V braked automatically while going at about 45 mph when there was no vehicle in front of mine. In the second and third instances, it was when I was on I-66 East on the overpass over the capital beltway at 8:30 pm traveling at about 55 mph. The CR-V's "brake" warning came on when there was no vehicle in front or next to the vehicle. The glare from the overhead lighting for the highway signs is quite strong in that location. This is a serious safety issue, since the vehicle can brake without warning in the middle of a highway at highways speeds, potentially causing the driver to lose control or to be rear ended at high speeds.
- Ashburn, VA, USA
Recall - I was notified of a recall on my CR-V - NHTSA recall number 19V-383 back in may, 2019. I have called several dealerships and have been advised the part is on back-order. I do not feel safe driving my vehicle especially with my 7 month old grandson in the vehicle. It's been over 3 months - I think this is unacceptable. I was then told I should come in and at least get the software update - no where on the recall letter does it say anything about a software update. I have made an appointment to have the software update performed on 9/13 - a 3-4 hour wait time. Not happy with Honda right now. Please help
- Lanham,, MD, USA
SRS system defect. Please find, attached, a letter entitled "important safety recall". I received this in early July from the dealer. When I called my Honda dealer I was told I could bring the car in the following week. My service representative called back, in a few days, and told me the parts were not in yet and please call back in a few weeks. I called today, 8/5/2019, and was told my service rep. Was on vacation this week and I would be put on their "call back" list and contacted when the parts came in. Then, I called the Honda customer support center and was told the parts might be in "by the end of summer". the "what is the reason for this notice?" see below, states the dangers this defect can cause. I am very concerned about this!the Honda representative said I just "have to wait" and there is nothing else they can do about this. No rental car. Etc. They (Honda) told me they had to issue this warning, per government law, but they can't give a date to their customer as to when the defect will be resolved. Any help, regarding this issue, would be greatly appreciated.
- Newbury Park, CA, USA
I received a safety recall letter for the VIN of my 2019 Honda CR-V. the letter clearly informed me to call any authorized Honda dealer to make an appointment to have the cable reel and cable reel sub-harness replaced and a protective cover on the steering wheel core installed for free. I called yonkers Honda service center and I was told they don't have the required parts to fix the recall issue. After I talked to the dealer, I decided to call american Honda motor co. I spoke to a customer service representative named samantha, who responded very unprofessionally and impatiently, told me to call each and every one of all Honda dealers to find out who has the parts for the fix. I ended the call with samantha. I called again and spoke to another service rep. I was told that Honda has not yet shipped the required parts to any of Honda dealers and it will not happen until sometime in October 2019. I was misinformed by the letter to call Honda dealers now when the dealers don't even have the parts. Prompt action should be taken before any serious and unpredictable injuries/death due to the defects.
- New York, NY, USA
We leased this 2019 Honda CR-V 6/17/2019. Had made a trip back to Arizona parked car 15 minutes later came out to go home to son in laws car wouldn't turn over. Seem like it was flooded and couldn't start car. Towed car to dealer in the morning went to find out the problems. They couldn't determine any diagnostic problems. So we drove back to California. We both lost day work and pay. That morning I went to the store to get some things and had encountered the same problems car wouldn't start and smell of gas.as like car was vapor-locking. Had to have aaa come and tow SUV to dealer where we got it. They had it a week and couldn't find any problems. Al these times vehicle was stationary in parking lot.
- N. Hollywood, CA, USA
When vehicle is idling every few moments I hear a single whistle or whine noise. It happens randomly. We originally thought it was audio feedback from our phones or radio feedback but it's not as everything is off and it still happens. It sounds like it's coming from the front right of the CR-V.
- Rowlett, TX, USA
Brand new vehicle with barely 450 miles turned off out of nowhere. All possible dashboard faults were displayed and car wouldn't start. Brakes got locked at some point and couldn't push car away from road. Many customers have already encountered this issue and Honda is aware but claims that they dont have any bulletins or recalls. It is a safety issue to be driving this car. Car has been at the dealership for 3 days now and mechanics/technicians can not find the problem. Honda dealership where vehicle was purchased shows lack of interest on helping me. Honda dealership where car was taken keeps working on the issue. Vehicle wont start. Three days at the dealership now.
- El Paso, TX, USA
Honda CRV display issues.the display starts flashing on its own and even makes calls sometimes. Also no amount of reset works unless you stop and start the car again. Also after shutting down the car a weird noise keeps on coming from display.this is a new Honda CR-V 2019 exl model this is a huge inconvenience and safety issue as we lose navigation in between and it's always not possible to pull the car aside and restart it I do have the video which explains the whole issue but I am not able to upload here
- Greenwood Village, CO, USA
The 2019 Honda CR-V touring vehicle has experienced gasoline contamination of the engine oil due to an issue with the engine design. The abnormal levels of gasoline contaminates has been validated through a third-party lab test. The degradation of the lubricating properties of the engine oil results in engine performance and in-cabin air quality issues. The vehicle has been taken into the manufacturer's service department, however, they have indicated that there is no fix for this issue at this time unless you live in specific states where the fix is being offered. This is a known international issue with this vehicle type and Honda has acknowledged that this is a problem. Some reports indicate that consumers have experienced severe vehicle performance issues (I.e., stalling) as well as health related issues due to super strong gasoline odors in the cabin of the vehicle. The reduced lubrication quality of the engine oil due to the engine design issue has long-term performance indications.
- Vienna, VA, USA
- Cedar Falls, IA, USA