The contact owns a 2023 Honda CR-V Hybrid. The contact stated while driving 45 MPH, the power steering functionality was inoperable. The contact stated that the steering wheel had seized. The contact stated that the dealer was located directly across the street. The vehicle was taken to the dealer where it was diagnosed with a failed steering wheel rack and pinion. The contact was informed that the steering rack and pinion needed to be replaced. The contact stated that the parts had been ordered and would not be available until April 2024. The vehicle was not repaired; however, the contact was advised that the vehicle could not be released, and no further assistance was provided. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,600.

- Columbus, OH, USA

The contact owns a 2023 Honda CR-V Hybrid. The contact stated that while driving at various speeds, the steering wheel was sticking. There were no warning lights illuminated. The driver had to overcompensate to correct the steering of the vehicle while driving. The vehicle was taken to the local dealer to be test driven. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 9,300.

- Homosassa, FL, USA