Keyless remote system problem. Noticed this problem after reaching 36,000 miles

- Moorpark, CA, USA

While backing into a parking space at an apt. Building at the slowest speed imaginable, the windshield wiper on the back window on my 2016 Honda Pilot came in contact with an overhang storage cabinet at the back of the parking space and the window exploded. On my backup camera, it said I still had room to go back but that is because the window protrudes more than the backup camera. I am attaching photos here and would like to note how concerning it is that the window exploded with so little impact on only the windshield wiper. I am paying nearly $800 out of pocket to replace this because of a high deductible but it's a bigger worry to me that the design of the back window is so vulnerable. I have searched and found many accounts of weakness in rear windows of Honda Pilot online and wanted to register mine in the hope that the safety of the design will be examined. I can provide additional photos.

- Encinitas, CA, USA

The first incident was on Oct 7, 2018. We were at a stop light with the engine idle option enabled. When the light turned green and the brake was released, the vehicle should have started back up, but instead, it stalled. After the 2nd time it occurred, we started to disable the engine idle feature as soon as we start the car. We have forgotten a few times and the vehicle stalling has happened at least 3 additional times. All being at red lights with the brake depressed. When the foot is removed from the brake, the vehicle jerks slightly and then stalls. Once on Nov. 1, 2018 and again most recently on Jan. 6, 2018. Luckily, no one has been injured yet. It has been serviced regularly at the dealership directly and received all maintenance recommended. The most recent service, they were unable to duplicate the error or identify the issue.

- Keller, TX, USA

Keyless entry warning. Warning is intermittent.

- Key Largo, FL, USA

Keyless start system problem warning light is ignited on the dashboard. It started when the vehicle had about 45,000 miles on it. The walk away auto lock feature stopped working also. The key fob battery has been replaced and the warning light still remains on. The warning light comes on after starting the vehicle and remains on during driving, it does not go away.

- Stratford, CT, USA

I keep receiving a code that states "keyless start system problem". Honda dealership states they reset computer but problem continues to show every time I start vehicle. Apparently they either can't fix it or they don't know how to fix it. Had problem for approximately 2 months.

- Bronx, NY, USA

Driving the vehicle on flat road at 40 mph. Vehicle sounds an alert and begins displaying errors. The errors rotates through the display of several faults while the engine is running -- idle or in drive. Problems displayed included, in order: Emissions systems, power steering system, vehicle stability assist, hill start assist, trailer stability assist, and road departure mitigation system. Vehicle brought to a stop, engine shut off, then restarted. These faults return when the car restarts. Vehicle is unsafe given the reported state. Mileage: 34,122. Registered new in 12/2016. Screen shots and maintenance logs/receipts available for review.

- Gainsville, VA, USA

My vehicle without warning would not start after getting home and parked in the garage. After several attempts the panel states and ignition system error. All of the lights and other functions work well but it will not start while physically in the vehicle or with the remote. It makes a continuous clicking sound all of the lights flash on the vehicle but nothing more.

- Plano, TX, USA

Sunroof exploded outward on the highway

- El Dorado Hills, CA, USA

Keyless start system error - the car won't start and this is the error message that pops up.

- Miami, FL, USA

Auto stop malfunction first year of owning the Pilot elite, the auto stop function worked and would restart after coming to a stop. By the second year, after coming to a stop in city traffic and engine is supposed to come back on, it stalls and shuts off and needs to be shifted to neutral and then restart engine. Have taken the car for services since having this issue and reporting the issue to the dealership and they are unable to fix the issue or replicate the problem. Now into year 3 of ownership the auto stop function has gotten worse because now when it shuts off after auto stopping, it takes a couple of minutes before you are able to restart the car. This is very unsafe at an intersection when the light turns green. Only way around this issue is to disable the auto stop function at the beginning of the drive which defeats the purpose of having such a function and we aren't able to permanently disable the function. I have reported this problem each and every time I have taken it in to the dealership for service and they have run diagnostics and said they weren't able to replicate the issue.

- Sacramento, CA, USA

Collision mitigation braking system (cmbs) computer overload in a construction zone with vehicle in motion on a highway. Cmbs computer shut down and would not reset without taking vehicle to dealer. Dealer rebooted computer for $62 and advised turning off cmbs before entering construction zones to avoid a repeat. Turning off a safety feature with a difficult-to-find switch while driving in a construction zone would be unsafe. Driving without a safety feature would be irresponsible and potentially unsafe. This is a known issue and yet Honda does not warn owners about it but instead makes money from it.

- Huntingburg, IN, USA

***auto idle stop malfunction** while in moving traffic on a highway in northern Virginia, the Pilot has stalled and even powered off while the auto idle stop function was engaged. The car powered down and required a re-start which needed multiple attempts to actually take effect (up to 20 seconds-multiple attempts). The dealership has no solution to offer and Honda has no recall available to cover the issue. This has happened three times in the last two weeks when the auto idle feature has been turned off. The dealership couldn't "reproduce" the issue while in their possession so only offered to keep it longer (to drive it in real world scenarios) and attempt to reproduce the malfunction.

- Springfield, VA, USA

About 4 months ago I was at a stoplight, my engine shut down, as it was supposed to with the 'auto idle stop' function. It is supposed to start back up when you take your foot off the brake, but this time the car stalled. It stalled many times after this and it was always unexpected and scary. I took it into my dealer on June 6, 2018 and they said they could see that they could see in the computer that it stalled a few times, but could not reproduce the problem while test driving it. They did a reset on the electronics. That did nothing. I stalled a while after I left the shop. I stalled many more times after that. It does have an override to this 'auto idle stop' system, but you have to always remember to push the button and if I forgot and the car was in 'auto idle stop' mode and I pushed the button, many times the car would stall. I now also have a problem starting the car. When I push the start button, many times the engine won't start. I have to push it 3-4 times to get it to start. This makes my stalling even more dangerous, as if it was not dangerous enough, because it will take me much longer to start the car from a stall. I can imagine being in situations where I would have to be able to get out a situation quickly and if I stall I would not be able to. If I am on a freeway and stall in heavy traffic, or stalling on train tracks if I am in heavy traffic and I happen to be the car left on the tracks and can't start. Or if a car or object is heading towards me and will crash into me and I can avoid it be speeding away. If I stall I can't. here is a thread from a Honda Pilot forum with many owners with the same problem. Https://www.piloteers.org/forums/114-2016-third-generation-Pilot/157005-elite-shuts-off-stop-light.html not one of them has had it fixed by there repair shop. My car has been in the shop for the 2nd time since August 8, 2018.

- Los Angeles, CA, USA

When driving, the vehicle jerks forward when it changes speed or gear.

- Bronx, NY, USA

My vehicle has been cutting off, all power including all computer screens/dashboard/steering, which last 2-5 seconds, then cuts back on. The RPM will rev up to the 4-6 thousand range and at times the vehicle will no go over 45mph. This has happened at 35 mph to 70mph. While in park, absolutely no gear engaged, the vehicle will lurch forward and backward as though it was in gear. My foot will not even be on the brake pedal and it will move. Last week the car was turned on, put in drive, I pushed the accelerator, the RPM's went to 4000 and the vehicle did not move. I looked down to make sure it was in drive, which is was, as I looked up the car lurched forward 2-3 feet. The emissions system, lane assist light come on randomly. It will tell me "steering required" even when I am driving and do not have the lane assist on. The dealer has replaced multiple parts, including "computer updates", the radar sensing system, but they cannot replicate the issue and have told me they cannot do anything about it. I have take the vehicle in at least 6-7 times in the last 2 months. The car is unsafe, still under warranty and the dealer told me "you are stuck with it". this car is a hazard to myself, my family and anyone else on the road. I have tried to deal with Honda corporate and they will not respond. I believe, from my research, this is an issue with this model that Honda refuses to acknowledge.

- Monroe, LA, USA

The message "keyless start system problem" showed up in the information screen about a few weeks ago, it would come up intermittently, whenever I start the engine, and the message stays on the entire time the engine is runnning. When the engine is shut off, there will be a ding, and the message will stay on for a few minutes before going away. I took it to the local dealership, they had not encountered a message like that before, and could not figure out what was wrong. I already have over 42,000 miles on my vehicle, so the factory warranty has run out. Today I took it back to the dealership, since that message is still showing up, and I finally have the time to leave it for a few hours. The service advisor said now there is a code for that issue, but I would have to pay for whatever repairs needed to fix the issue. I feel that this should be a manufacturing recall issue, perhaps with the electrical system, or with the keyless start system, and that I should not have to pay for this repair. I'm afraid of what would happen when the issue gets worse, especially when I go on vacation, and the engine will not start because of an error with the keyless start system affecting the push button start. Again, the message does not come up everytime I drive. But today, on 6/28/2018, I have started the engine a total of 3 times while running errands around town, within 90 minutes, and this message has shown up every time I started the engine.

- Clarksville, TN, USA

My wife was driving down the freeway at 70 mph and heard a big pop (sounded like a gun shot). The weather conditions were perfect and the road itself is very smooth. So my wife pulled over and saw that her sun roof had exploded. So I asked if anything hit the sunroof and she said no. So I looked at the sun roof when she got home and it was shattered from corner to corner. No way a rock or flying debris could cause that. Luckily the sunroof cover was closed, so she did not get hit with shards of glass. I took the car into my local Honda dealer and told them what happened. They agreed that it would be difficult to cause that kind of damage to the sun roof with a rock. Unfortunately, it was not covered under the "warranty" and I had to pay for the new window which was close to $700.

- Farmington, UT, USA

Sometimes the RPM drops and the vehicle has a hard shift jerking the car forward. It happens about once every other week but doesn't last long. Unfortunately, when it happens I can't take the car in because I'm at work and when I do take it in it doesn't happen. This happens randomly when I drive. Doesn't matter what speed I drive at. I was able to record it when it happened and brought it in to the mechanic but they said if they can't recreate it then it's not an issue. I'm afraid of this becoming a bigger issue causing me to get into an accident. Honda was no help. Told me if I got into an accident because of this issue then the insurance will take care of it. Having kids, I don't want to "wait" for an accident to happen before they decide to figure out what the issue is.

- Elk Grove, CA, USA

Car intermittently fills with gasoline fumes when being fueled. Has happened many times since new; local dealer verified fumes recently, but could not duplicate or repair it.

- Aberdeen, WA, USA