10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
32,603 miles

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« Read the previous 20 complaints

problem #30

Feb 132018

Pilot

  • 27,550 miles
Sunroof spontaneously shattered while being driven on the interstate. Was not hit by any moving object.

- Kingsport, TN, USA

problem #29

Feb 012018

Pilot

  • 38,000 miles
16 Honda Pilot touring AWD smells of a very, very strong odor of exhaust/gasoline coming into the vehicle at idle. Also, vehicle smells like gasoline in my garage when I come out in the morning. Many similar complaints listed online. Remedy? it is so bad that I am getting headaches and can't drive the vehicle. Going to service on 02/21/2018.

- Dillsburg, PA, USA

problem #28

Jan 252018

Pilot

  • 36,500 miles
Strong odor or smell of fuel or gasoline inside the cabin while traveling down the road and or while sitting stationary with engine running.

- Mineola, TX, USA

problem #27

Dec 042017

Pilot

  • miles
I am experiencing water leaking by the passenger seat. I took it to the shop and I was explained that they will have to remove the whole front part including the steering wheel to be able to fix the problem. According to the mechanic there is a sealant on rubber band that it underneath the windshield that has to be replaced since the band is really tin and need to be replace since the quality of it is not so good as the one that was used in the 2014-2015 Pilot. So I live in a state where is always raining and so the water is getting in to my car, and I have to constantly change the towels as the passenger side floor gets so wet if I do not use anything to absorb the water. This fix will take at least 5 days to be repair and will cost me over $2000 to have it repair, when this is an issued cause for the bad rubber quality that Honda used.

- Tigard, OR, USA

problem #26

Mar 012016

Pilot

  • miles
Unsatisfactory transmission shifting since new (2-2016). Learching, searching for gears, slack in shifting from stop. Honda says its normal. That insults my intelligence. Poor design and failure to admit there is an issue. Less than 17,000 miles on vehicle as of this date (1-23-2018)

- Washington, DC, USA

problem #25

Sep 202017

Pilot

  • miles
1. I am getting static on the radio, the dealership is not solving this issue completely. I know by turning on and off the car it will resolve it for an amount of time and it comes back. This occurs when driving and not driving. 2. issues with tire low pressure the dealership is not solving this issue completely. I know by adding air it will resolve it for an amount of time and it comes back. This occurs when driving and not driving.

- Bell, CA, USA

problem #24

Nov 142017

Pilot

  • 15,000 miles
The collision mitigation system comes on and issues a warning that it no longer operates after driving along a road where there are numerous orange cones along the side of the road. The systems states it is overloaded and stops functioning. System must be re-coded by dealer in order for system to work again. Dealer says there is no fix. Recommendation is to turn off the system whenever encountering this situation. This essentially makes defeats the purpose of the system.

- Fairview, TX, USA

problem #23

Sep 012016

Pilot

  • 1 miles
The bluetooth doesn't work as a true hans free. When making a call you have to place the phone to your ear wait for the other person to pick up then transfer the call otherwise you can't use bluetooth. Most names I say when trying to call someone by voice command ends up in 911. Also gps can't be played over the bluetooth unless you are listening to music from your phone via bluetooth. I was assured by Honda it was an apple product problem, but samsung works the same way. Thank you for the help Honda

- Staten Island, NY, USA

problem #22

Oct 162017

Pilot

  • 14,000 miles
After locking the car in a parking lot with windows up, I returned to find all windows half down and sun roof half open. Another time after locking the car I returned to find the tail gate open.

- Agoura Hills, CA, USA

problem #21

Aug 122017

Pilot

  • 12,000 miles
First: The eight inch touch screen, like in many new cars is, as installed, a continuous, distracted driving hazard. For any driver to use it at all while in motion means one must glace away from the road! in this car, the combination of having to use this with no alternate controls like a volume control means trouble. Additionally, no provision seems to be available for the bright screen to automatically dim the display at night. You have to manually do it. Second: As with many new cars the headlights worked as follows off the lot: Low beams do not shine out far enough. High beams only seem good at illuminating overhead freeway signs! the fog lights are pure comedy.

- Pacific Grove, CA, USA

problem #20

Jul 222017

Pilot

  • 16,000 miles
My family traveled in this vehicle to carlsbad last week for vacation, including myself, my wife, our 13 year old daughter and 11 year old son. The vehicle worked perfectly until we were on our way home Saturday, July 22, 2017. We were on I-10 approximately 1 hour East of phoenix in the right lane with the cruse set at the 75mph speed limit. There were no cars in front of us for at least a mile. All the sudden, without any warning whatsoever, nearly all the vehicle system lights came on and the vehicle slowed at an emergency rate down to approximately 40mph in about 2 seconds. I immediately hit 'cancel' on the cruise and stepped on the gas, but the vehicle continued to slow quickly. I immediately started to move to the shoulder of the road and noticed the 18 wheel tractor trailer behind us make an emergency swerve to the left and missed hitting us by inches. We were nearly involved in an accident that could have easily been fatal. All this took place in about a 5-10 second timeframe. After stopping on the shoulder of the road I made note that the vehicle was showing a transmission problem, an emissions problem, an AWD problem and I think just about every other issue light was lit up. I tried to get the vehicle back on the road, but it would not go any higher than 3rd gear and the dash kept indicating a transmission and AWD problem. I pulled over again and turned the vehicle off and back on. At that point the only indicator light that lit up was the emission system problem (see attached picture). I reentered the interstate and the transmission was working properly again. We stopped at the next gas station and filled the gas tank and upon restarting the engine the emission light was still on. We carefully drove home at 65'70mph. The following day (Sunday), the emission light was no longer on.

- Mesa, AZ, USA

problem #19

Jul 162017

Pilot

  • 10,000 miles
Sunroof shattered while closed upon getting on the highway, not hit by any object.

- San Diego, CA, USA

problem #18

May 112017

Pilot

  • 15,000 miles
While driving on the highway, I adjusted the radio volume. It instantly went to the maximum volume, and all controls to adjust the volume became inactive. The radio was so loud I feared my speakers would blow or my ears would be damaged. Unable to turn the radio off, I pulled off the road and shut off the engine. An online search revealed that others have experienced the same problem. There appears to be a software glitch that causes the problem to occur when the volume is adjusted while the turn signal is active.

- Lancaster, PA, USA

problem #17

Feb 102017

Pilot

  • 3,000 miles
The contact owns a 2016 Honda Pilot. The contact stated that the sound of the horn was too low to alert other drivers of his presence while driving on the freeway. The vehicle was taken to the dealer where it was confirmed that the horn was too low and it needed to be changed to a dual tone horn. The manufacturer was notified of the issue. The contact was informed that the dealer would not pay for any modifications to the vehicle. The contact was given case number: 05709111. The failure mileage was 3,000.

- Cerritos, CA, USA

problem #16

Feb 142017

Pilot

  • 13,000 miles
When the rear tailgate is opened electronically, the tailgate opens completely and then immediately begins the closing process (beeps and then closes). It can be stopped manually otherwise it will finish the closing process. If you stop it manually, the electronic closing system (button on door, key fob or button by driver seat) is disabled. Dealer has replaced the control unit but that did not fix the problem. We have been told that the next solution will be to replace the liftgate motor. We have a 7yr old daughter and our concern is that it could be a bigger issue if a small person is presented with the problem.

- Shaker Heights, OH, USA

problem #15

Dec 072016

Pilot

  • 19,000 miles
1. rattling at instrument panel. 2. frequent freezing of touch screen, especially when car is being driven on the highway.

- East Patchogue, NY, USA

problem #14

Dec 202016

Pilot 6-cyl

  • 9,000 miles
Long story short..today around 4:10 pm (2016 Honda Pilot ex-L), as I was driving on the highway doing 65 mph, I hear a loud boom.. I'm what the [xxx]... as I look back in my rear view mirror, I see a piece of the glass from my sun roof, slam onto the ground and the truck behind started to Dodge the glass, after that I started to hear wind noise from the sun roof. So I took a look and my sun roof glass was gone, if I were to have my sun roof cover open, that glass would of hit me right in the face or even in my eyes. After going research there was couple SUV that have similar blow out..M.carcomplaints.com/Honda/Pilot/2016/windows_windshield/sunroof_exploded.shtml. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Collinsville, OK, USA

problem #13

Nov 162016

Pilot 6-cyl

  • 125 miles
We cannot find a comfortable position for driving this car. It hurts our foot and leg every time we drive it.

- Richmond, VA, USA

problem #12

Dec 062016

Pilot 6-cyl

  • 24,000 miles
I was driving with my family inside the car I would say between 35 - 45 miles / hour then I step on the gas just for little bit what happen the revolution went up to 3000- 4000 RPM & stays there for a while I hear like engine noise sound & feels like it went to stall so at this point. I look at dash board still on drive mode when I step on the gas im not speeding up the RPM remains on 3000 4000 RPM car slowing down I haveto go to the side of the road I press the drive button it went to sports mode the revs climb even higher so I press it again to go to regular drive mode that's the only time the revolution came down to less than 2000 RPM engine noise subsided. So I think the car unexpectedly randomly shifting to neutral while U driving I happen to me 2 -3 times. This is Honda Pilot touring model with nine speed zf transmission. I call Honda usa mention what happen because I read that there was alot of complained about thistransmission issue. In the article & forum I read it was stating that software update recall to fix the problem but Honda customer service just advise me to bring the car to service I think they aware of the problem but told me that there is no recall to fix the transmission issue according to Honda usa customer service. All this event happen when the car is in motion in the city street. Thanks

- Natick, MA, USA

problem #11

Aug 232016

Pilot

  • 4,000 miles
As I was driving 65 mph on the freeway one night the engine suddenly started revving up super high and the car began slowing down. It was quite frightening. Because it was dark, it took a minute to identify the problem- that the car slipped into neutral. I slid the stick back to drive and resumed my commute. I didn't intentionally switch gears but accidentally (slightly) bumped the gear shift into neutral. Turns out that the gear shift has no resistance between drive and neutral in that it moves easily between both gears with no stop mechanism. I took it to the dealer yesterday and they said it was "normal, " I called Honda and they said "no recalls" and suggested I take it to another dealer for a second opinion. Could Honda be in denial of a new recall issue?

- Fullerton, CA, USA

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