10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 9,331 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
For a while now the car has had an issue with starting after the auto idle engine stop has engaged. It is slow to start, the radio and infotainment screen cut out, and there is a popping noise. When we had the car in for service last, we mentioned this and they said they couldn't replicate the issue and to record it happening. I'm supposed to drive around recording everything? this has progressed to the other night my wife was alone in the car and it completely died at a red light, with cars all around her. She was frantically trying to get it started after it said to switch to park and restart. It wouldn't start for 5-6 attempts and then finally started. This is extremely dangerous and to think it could happen with my kid in the car. We will be setting up an appointment to have it looked at again. Also, the shifting of gears in the car is rough between first and second gears. It's always between 25-30 mph when the hard shift happens. It's like the car doesn't know what gear to be in. Again, the dealership can't replicate it and we should record it happening. They did a transmission service as part of the standard mileage service recommendation and thought that may fix it. It did not.
- Richmond, TX, USA
The blue tooth features are not reliable. The feature that allows me to verbally tell the car to call someone is not consistently responsive. When I make a call from my phone, the car doesn't always pick it up. Incoming calls consistently come in correctly. I called van's Honda in green bay Wisconsin and was told that this is not an issue with the Honda and they recommended that I call the cell phone provider. They explained this is an I phone issue. Car is in motion. It has happened in my driveway, on city streets and also on the highway. Very unreliable.
- De Pere, WI, USA
I noticed that auto idle would randomly turn off and on the cars electricity for a second. Today, after stopping for traffic, the auto idle kicked in and the car stalled in neutral. Warning lights appeared and I tried to follow the instructions to restart the car, but it wouldn't restart. I was unable to turn the car off. I kept trying for about 3 minutes and finally the car turned of and I was able to start the car again.
- Oakland, CA, USA
Have a 2017 Honda Pilot touring with 39K miles. Usually the car goes into 'accessory' mode when the auto idle stop kicks in but a couple of months ago something new started- I experienced a total stall for the first time, and it has happened 3 more times since. The car turned completely off, but it did not restart automatically. The dashboard was lit up with problems. I put the car in park and frantically tried to restart it as I was on a highway in traffic. Once it was restarted, I disabled auto idle stop and I've been disabling it ever since. However, this is a manual fix and is not always something one remembers to do, especially since we have a new 16-year-old driver entering the fray in our home soon. After researching this extensively online, there appears to be a knee-jerk reaction from Honda to replace the batteries in these affected vehicles, but it is not stopping the issue, according to multiple accounts. The NHTSA has many documented cases of this and it is an obvious safety issue, but no recall is yet in place. Called Honda usa customer service at 9:30 am today and verified there are no recalls regarding this problem and if the car is out of warranty that there would be no financial relief for necessary parts/labor related to this issue.
- Hershey, PA, USA
The contact owns a 2017 Honda Pilot. The contact stated that the vehicle lost power while traveling on an incline. Also, the brake pedal was soft and traveled to the floorboard when being depressed. In addition, the collision and brake warning indicators illuminated. The contact drove to ryan Honda of minot (3701 S broadway, minot, nd 58701, 701-852-1111) to be diagnosed, but no failure was found. The contact also stated that certain electrical features on her vehicle sporadically failed to operate when needed. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 25,000.
- Gilette, WY, USA
My wife was driving the vehicle on 09-27-18 and the vehicle lost power, the dash lit up orange, and several warning lights cane on and started beeping. As she attempted to pull over to the side of the road, the issue reset itself, and the vehicle resumed power again. The vehicle was taken to Honda for a final repair for transmission issues the following day. It is 9 days later and the vehicle is still not repaired. Per the service advisor, the dealership has replaced 3 wiring harnesses under the dash that they say were defective from the factory, along with 2 modules. The vehicle is unsafe to drive in its current state, as it itermittently loses power. The vehicle had to be towed to the dealership in August due to the push button transmission going into neutral while driving, and losing forward power. The vehicle would not go into park or neutral.
- Wellington, FL, USA
Every few days we get a indicator that reads 'keyless start system problem'. have replaced the battery in fobs, no change. Indicator comes on when starting the vehicle & stays on until turned off, may or may not come back the next time starting it.
- Denver, CO, USA
The vehicle has started jerking while accelerating.
- Dixie, GA, USA
The contact owns a 2017 Honda Pilot. While driving various speeds, the vehicle jerked forward and the windows functioned independently. The dealer (serra Honda grandville, 4260 kenowa ave sw, grandville, mi) was unable to duplicate the failures. The vehicle was not repaired. The manufacturer was notified and did not assist. The failure mileage was approximately 13,000.
- Grand Rapids, MI, USA
This is the 4th time now that we have had to bring out Pilot in to be serviced for the same thing. When we turn the car on, multiple errors come on out of nowhere. Power steering, the speedometer and many other things stop working. They reset it and it happens again. They have changed the battery and done something with the alternator but neither of these things fixed the actual problem.
- Frankfort, NY, USA
This is the 6th photo uploaded from the previous 5 that have already been sent.
- Pasco, WA, USA
Started vehicle and getting ready to back out of garage and suddenly these six problem lights came on in dashboard!
- Pasco, WA, USA
- San Francisco, CA, USA