10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
9,323 miles

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« Read the previous 20 complaints

problem #47

Apr 302022

Pilot

  • miles
The automatic start/stop killed the engine at a stop light, and took several tries to restart the engine. I always disengage this feature now to avoid being stranded.

- Lincoln, NE, USA

problem #46

Jun 052022

Pilot

  • miles
We have had several instances when our Honda shuts off and will not restart. Several times we either a) have to leave it sit for hours b) press really hard on the brake pedal and hold the start button down for an extended period of time c) get the other set of keys which seems to then allow the vehicle to start or d) jump it to reset the issue so it will start and run. We also think this is somehow tied to the auto start stop or restart function.

- Keller, TX, USA

problem #45

Jun 052022

Pilot

  • miles
The engine won-??t restart on its own from a complete stop, have to disable the auto engine shutdown due to concerns of car not re-starting.

- Santee, CA, USA

problem #44

Mar 142022

Pilot

  • miles
While driving, I noticed a stall with the speed then I immediately noticed that the shift gear was on N position, apparently the shift gear was pushed accidentally even without pushing the button on the side to change gear. Also, my car kept randomly alarming and with static flashing on the dashboard while on park. I already changed the battery thinking its the battery problem but the alarming persisted. I took it to Honda and was told it's the keyless unit system, needs replacement and will cost around $900. Upon checking online, I learned that there was a recall for 2016-2017 Honda Pilot in 2020 for the same problem but when I called Honda I was told my car VIN was not part of the recall. How is that possible when my car is showing the same problem and also manufactured in 2017? How can my car's VIN be included in the recall. Pls help me have my car fixed.

- Richmond, TX, USA

problem #43

Apr 112022

Pilot

  • miles
When parked, the car anti-theft alarms will honk loudly waking up everyone noisily; the headlights will be turn on & keep running (even if it is manually turned off); the dashboard lights will be flickering; relays clicking; and sometimes the car will turn itself on. The noise & lights can't be turned off from the keyfob. The only way to silence it is to disconnect the battery and leave the car unlocked which is not safe when parked in the street or anywhere.

- Baltimore, MD, USA

problem #42

Apr 302022

Pilot

  • miles
On Saturday, 30 April 2022, While driving approximately 65 mph on a state highway in Alabama from Florida, the sunroof spontaneously exploded. Thankfully, at the time of the incident the sunroof and shade were both closed. However, had the shade been open, all of the glass would-??ve shattered on my two children, my husband, and myself. Being that this occurred while I was driving, it could have resulted in a serious accident. I have never had any issues with the sunroof up until this incident. There were no warning lamps or system messages that there were any problems with my vehicle. My vehicle has always been regularly serviced at a certified Honda dealership service center since I purchased it in 2017.

- Niceville , FL, USA

problem #41

Mar 232022

Pilot

  • miles
Vehicle randomly does not automatically restart after the auto engine idle stop engages when in stop-and-go traffic or when stopped at an intersection, resulting in a stalled vehicle in the middle of traffic. Takes multiple attempts of hitting the start-stop button to restart the vehicle. Have taken the vehicle to the dealer numerous times and each time told they can't figure out what causes the problem, but they replaced the battery at a cost of $500...didn't fix the problem. No warning indicators before the vehicle stalls, the engine simply doesn't start again after the brake is released, which should disengage the auto idle.

- Auburn, AL, USA

problem #40

Mar 152022

Pilot

  • miles
My car keeps stalling after being in the idle engine mode. At intersections waiting to turn left, or sitting in traffic on the freeway, at a 4 way stop, it has happened numerous times in the past year where the engine is in idle mode while my foot is on the brake, and when my foot comes off to switch to gas, the gear shifts to N automatically. It's seizing up and I can't hit the button to switch back to Drive or Park. I have to turn the whole car off and that takes awhile to do that too. Every time I go to the dealership, they do a quick battery test and it's been in the normal range. They cannot replicate the issue. There have been so many times I've created a traffic hazard, stalled traffic, and almost been hit by a car. They finally advised I turn off the engine idle option but then it defeats the whole purpose to be environmentally friendly. There is something wrong with the electronics or battery with the car. It is a huge safety issue that is not being taken seriously at the dealership.

- Naperville, IL, USA

problem #39

Dec 232021

Pilot

  • miles
I was driving down the highway and heard a loud noise. After a couple of minutes, I realized that my sunroof had shattered.

- Portland, TX, USA

problem #38

Dec 202021

Pilot

  • miles
On my way to work yesterday, I took my exit and stopped at the light where the idle engine function enabled and then my car completely shut off on its own. It took multiple tries to restart the car. Meanwhile, the light turned green, multiple cars were honking at me, and could have most certainly rear ended me. If it was the next street over, it would have been quite a dangerous situation as it is a super busy area. Upon taking it to the dealership today, they cannot figure out the issue.

- Apex, NC, USA

problem #37

Sep 082021

Pilot

  • miles
When I turn on the car, an error pops up saying KEYLESS START SYSTEM PROBLEM. I already changed the battery in the key fob and that didn-??t solve anything. I-??ve restarted the car several times and the error continues to pop up.

- Painesville, OH, USA

problem #36

Aug 202021

Pilot

  • miles
Driving to work in the morning after owning the car for a few years and and dash displays "Keyless Start System Problem".

- Granbury, TX, USA

problem #35

Apr 272021

Pilot

  • 65,588 miles
When I completely stop at a light (stationary), and have the auto engine idle stop "enabled", my engine shuts off and the warnings on dashboard "collision mitigation" flashes. Music and A/C is turned off as well. I need to put the car back in "park" and restart the engine. I'm afraid someone will rear end me. I also had issues with my battery loosing charging even though its still good. I believe the auto engine idle stop feature is pulling significant amounts of battery charge. Waiting to hear if there is a recall on this problem since I was told that Honda is aware and trying to come up with a solution. This has occurred several times already.

- South Riding, VA, USA

problem #34

Apr 222021

Pilot

  • miles
The auto shut off when the brake is fully deployed fails when pressure is released and the car will not re-energize. Leaving a car dead at a light that just turned green. Requires me to put car in park, then restart then put into drive. This is a safety hazard. No error lights. Auto shop can't fix. Must remember to manually shut off the auto shut off each time the car is turned on. Not safe. I have almost been rear ended several times as the car behind expected to go at the just then green light. At one light no cars were stopped behind me but a car approached a light that had been green didn't realize I was stopped with a failed engine. Scary. It happens everyday.

- Lake Oswego, OR, USA

problem #33

Apr 052021

Pilot

  • 29,000 miles
While stopped at an intersection, the "auto-idle-stop" feature malfunctioned and: 1.) didn't properly "restart" the engine; 2.) caused the electrical systems in the car to turn off and essentially stalled the car; and 3.) made it difficult to restart the car using the ignition button as it wasn't clear what gear the car was in. Once the car was in park, it was able to be restarted using the ignition button. This occurance has happened several times. For safety (when we remember to), we now make a point to turn off the auto-idle-stop feature when using the car as the scenarios in which the issue appears could be at an intersection or situation with cross traffic.

- Longmeadow, MA, USA

problem #32

Apr 132021

Pilot

  • 50,000 miles
My 2017 Honda Pilot elite is equipped with the auto start/stop "feature". this feature can be disabled, but not permanently - you have to remember to turn it off every time you start the car. Several times over the last few months my car has totally died when I'm at stop lights or intersections. The auto start/stop feature engages and shuts the engine off, but when I take my foot off the brake the engine sputters and dies, and the car moves to neutral. I've figured out at this point that I need to shift to park, and then push the start button, but sometimes it takes several tries to start. The last time this happened I was in the middle of the busiest intersection in town with cars whizzing around me. It was absolutely terrifying. Today I took the car to the Honda dealer and they said that they couldn't recreate it (it doesn't happen every time) and there's no error code so "at this point" there's nothing they can do. They said they'd not heard of this issue before, but a quick google search turned up many forums on which people are raising this very dangerous, potentially deadly issue. Here's a sample: Https://www.piloteers.org/threads/elite-shuts-off-at-stop-light.157005/ https://https://community.cartalk.com/T/2017-Honda-Pilot-stalling-at-intersections/161704 https://www.carcomplaints.com/Honda/Pilot/2016/engine/engine.shtml https://www.vehie.com/complaints/Honda?vehie_model=Pilot I'm now looking at trading this car in for a vehicle that doesn't have this "feature" but am worried about the family that purchases the car - it's not fair to them. Please make Honda recall the vehicles with this "feature" and let us disable the feature permanently, rather than every time we start the car.

- Mooresville, NC, USA

problem #31

Apr 032021

Pilot

  • 31,200 miles
This problem involves the auto-idle stop feature of my vehicle. While stopped in a long line of cars, and the brake pedal depressed, I had been moving forward slowly in this line. Each time I take my foot off the brake pedal, the engine restarts automatically, and I pull forward. Then, when I hit the brake again and stop, the engine shuts off, but usually goes into accessory mode. First, this started to malfunction and the radio, electrical system would shut down, incorrectly, then restart once I took my foot off the brake. But then, on this particular Saturday, when I took my foot off the brake one particular time...the car did not restart. The whole car, electrical system and everything shut down. I then tried to manually restart the car by putting the car in park, depressing the brake pedal, and pressing the start button. The car just clicked, and all the lights on the dash were flashing on and off. The car would not restart!! I tried over and over, and nothing! I had 40 + cars behind me in this line! everyone was beeping their horn and impatient. I then tried to put the car in neutral so I could try to push the car out of the way and the line....but the dash warning message said the car could not be put in neutral without the car being started!! the car was dead! I couldn't move it, I couldn't turn on emergency flashers, nothing! it was a bad situation. I had to call a friend to bring jumper cables to jump start the car. But it clearly was not a battery issue. The battery was checked after I got the car started again...and it is fully charged! so this was clearly a problem with the auto- idle stop feature!! I did some online research and found thousands of online complaints about this exact issue! it's put many people in very dangerous situations. I reported this to Honda usa customer service. This issue needs to be addressed and a recall put in effect!

- Washington, DC, USA

problem #30

Mar 272021

Pilot

  • 36,000 miles
Auto idle stopped engine waiting in traffic and then it would not restart. I took my foot off the brake, pressed the gas and nothing would work. Eventually, I was able to get the vehicle in park, turn it "off" and then turn it back on.

- Charleston, SC, USA

problem #29

Mar 232021

Pilot

  • 58,000 miles
I got a warning on my dashboard says "emissions system problem" my vehicle has only 58K miles on it. I checked the recall but is not there. I chat one of the agent "renee' told me to file complaint if I want. Is my vehicle still under warranty for this issue? thank you.

- Fort Worth, TX, USA

problem #28

Mar 092021

Pilot

  • 25,000 miles
Few minutes after my wife got home the car alarm began beeping and there was a fire coming from the engine of the car. We called 911 and the fire kept getting bigger. Once the fire department arrived and put out the fire we saw a huge damage on the car. We don't know how the fire could have started while the engine was off. We are concerned about the safety of this company's car.

- Brownsville, TX, USA

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