10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
8,383 miles

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« Read the previous 20 complaints

problem #39

Dec 232021

Pilot

  • miles
I was driving down the highway and heard a loud noise. After a couple of minutes, I realized that my sunroof had shattered.

- Portland, TX, USA

problem #38

Dec 202021

Pilot

  • miles
On my way to work yesterday, I took my exit and stopped at the light where the idle engine function enabled and then my car completely shut off on its own. It took multiple tries to restart the car. Meanwhile, the light turned green, multiple cars were honking at me, and could have most certainly rear ended me. If it was the next street over, it would have been quite a dangerous situation as it is a super busy area. Upon taking it to the dealership today, they cannot figure out the issue.

- Apex, NC, USA

problem #37

Sep 082021

Pilot

  • miles
When I turn on the car, an error pops up saying KEYLESS START SYSTEM PROBLEM. I already changed the battery in the key fob and that didn-??t solve anything. I-??ve restarted the car several times and the error continues to pop up.

- Painesville, OH, USA

problem #36

Aug 202021

Pilot

  • miles
Driving to work in the morning after owning the car for a few years and and dash displays "Keyless Start System Problem".

- Granbury, TX, USA

problem #35

Apr 272021

Pilot

  • 65,588 miles
When I completely stop at a light (stationary), and have the auto engine idle stop "enabled", my engine shuts off and the warnings on dashboard "collision mitigation" flashes. Music and A/C is turned off as well. I need to put the car back in "park" and restart the engine. I'm afraid someone will rear end me. I also had issues with my battery loosing charging even though its still good. I believe the auto engine idle stop feature is pulling significant amounts of battery charge. Waiting to hear if there is a recall on this problem since I was told that Honda is aware and trying to come up with a solution. This has occurred several times already.

- South Riding, VA, USA

problem #34

Apr 222021

Pilot

  • miles
The auto shut off when the brake is fully deployed fails when pressure is released and the car will not re-energize. Leaving a car dead at a light that just turned green. Requires me to put car in park, then restart then put into drive. This is a safety hazard. No error lights. Auto shop can't fix. Must remember to manually shut off the auto shut off each time the car is turned on. Not safe. I have almost been rear ended several times as the car behind expected to go at the just then green light. At one light no cars were stopped behind me but a car approached a light that had been green didn't realize I was stopped with a failed engine. Scary. It happens everyday.

- Lake Oswego, OR, USA

problem #33

Apr 052021

Pilot

  • 29,000 miles
While stopped at an intersection, the "auto-idle-stop" feature malfunctioned and: 1.) didn't properly "restart" the engine; 2.) caused the electrical systems in the car to turn off and essentially stalled the car; and 3.) made it difficult to restart the car using the ignition button as it wasn't clear what gear the car was in. Once the car was in park, it was able to be restarted using the ignition button. This occurance has happened several times. For safety (when we remember to), we now make a point to turn off the auto-idle-stop feature when using the car as the scenarios in which the issue appears could be at an intersection or situation with cross traffic.

- Longmeadow, MA, USA

problem #32

Apr 132021

Pilot

  • 50,000 miles
My 2017 Honda Pilot elite is equipped with the auto start/stop "feature". this feature can be disabled, but not permanently - you have to remember to turn it off every time you start the car. Several times over the last few months my car has totally died when I'm at stop lights or intersections. The auto start/stop feature engages and shuts the engine off, but when I take my foot off the brake the engine sputters and dies, and the car moves to neutral. I've figured out at this point that I need to shift to park, and then push the start button, but sometimes it takes several tries to start. The last time this happened I was in the middle of the busiest intersection in town with cars whizzing around me. It was absolutely terrifying. Today I took the car to the Honda dealer and they said that they couldn't recreate it (it doesn't happen every time) and there's no error code so "at this point" there's nothing they can do. They said they'd not heard of this issue before, but a quick google search turned up many forums on which people are raising this very dangerous, potentially deadly issue. Here's a sample: Https://www.piloteers.org/threads/elite-shuts-off-at-stop-light.157005/ https://https://community.cartalk.com/T/2017-Honda-Pilot-stalling-at-intersections/161704 https://www.carcomplaints.com/Honda/Pilot/2016/engine/engine.shtml https://www.vehie.com/complaints/Honda?vehie_model=Pilot I'm now looking at trading this car in for a vehicle that doesn't have this "feature" but am worried about the family that purchases the car - it's not fair to them. Please make Honda recall the vehicles with this "feature" and let us disable the feature permanently, rather than every time we start the car.

- Mooresville, NC, USA

problem #31

Apr 032021

Pilot

  • 31,200 miles
This problem involves the auto-idle stop feature of my vehicle. While stopped in a long line of cars, and the brake pedal depressed, I had been moving forward slowly in this line. Each time I take my foot off the brake pedal, the engine restarts automatically, and I pull forward. Then, when I hit the brake again and stop, the engine shuts off, but usually goes into accessory mode. First, this started to malfunction and the radio, electrical system would shut down, incorrectly, then restart once I took my foot off the brake. But then, on this particular Saturday, when I took my foot off the brake one particular time...the car did not restart. The whole car, electrical system and everything shut down. I then tried to manually restart the car by putting the car in park, depressing the brake pedal, and pressing the start button. The car just clicked, and all the lights on the dash were flashing on and off. The car would not restart!! I tried over and over, and nothing! I had 40 + cars behind me in this line! everyone was beeping their horn and impatient. I then tried to put the car in neutral so I could try to push the car out of the way and the line....but the dash warning message said the car could not be put in neutral without the car being started!! the car was dead! I couldn't move it, I couldn't turn on emergency flashers, nothing! it was a bad situation. I had to call a friend to bring jumper cables to jump start the car. But it clearly was not a battery issue. The battery was checked after I got the car started again...and it is fully charged! so this was clearly a problem with the auto- idle stop feature!! I did some online research and found thousands of online complaints about this exact issue! it's put many people in very dangerous situations. I reported this to Honda usa customer service. This issue needs to be addressed and a recall put in effect!

- Washington, DC, USA

problem #30

Mar 272021

Pilot

  • 36,000 miles
Auto idle stopped engine waiting in traffic and then it would not restart. I took my foot off the brake, pressed the gas and nothing would work. Eventually, I was able to get the vehicle in park, turn it "off" and then turn it back on.

- Charleston, SC, USA

problem #29

Mar 232021

Pilot

  • 58,000 miles
I got a warning on my dashboard says "emissions system problem" my vehicle has only 58K miles on it. I checked the recall but is not there. I chat one of the agent "renee' told me to file complaint if I want. Is my vehicle still under warranty for this issue? thank you.

- Fort Worth, TX, USA

problem #28

Mar 092021

Pilot

  • 25,000 miles
Few minutes after my wife got home the car alarm began beeping and there was a fire coming from the engine of the car. We called 911 and the fire kept getting bigger. Once the fire department arrived and put out the fire we saw a huge damage on the car. We don't know how the fire could have started while the engine was off. We are concerned about the safety of this company's car.

- Brownsville, TX, USA

problem #27

Mar 052021

Pilot

  • 49,000 miles
The vehicle when stopped or at low speeds when idling, flips from drive to neutral. The the battery lights red and the oil lights red on the dash. The vehicle seemingly shuts off. You have to put it in park, press the start/stop button and the vehicle restarts. It generally happens several times in a row episodically, but not over long stretches of time. It seems impossible to replicate until it happens the next time.

- Sparrows Point, MD, USA

problem #26

Jul 312020

Pilot

  • 63,000 miles
Keyless start system problem - seems to be a common occurs on Honda Pilot. Got the error around 60K miles. 90% of the time it comes on. My car no longer locks on its own when I walk away.

- Wesley Chapel, FL, USA

problem #25

Dec 162020

Pilot

  • 57,000 miles
When the car is stopped by applying the brake pedal, the auto-stop feature idles the engine as expected and normal for the feature. However, on occasion when the brake pedal is released, the engine stalls instead of restarting as expected. The engine stall is difficult to recover from since the car must first be put in park then restarted, which is not intuitive, especially when under stress in traffic or departing from a traffic light. The problem has been intermittent for about a year. Our local Honda dealer attempted to fix the problem but the only thing they could speculate was that under the auto-stop feature with the engine idled, battery voltage drops and the car's computer restarts the engine before the voltage gets too low. However, if the system doesn't restart the car with adequate battery cranking amps remaining, the engine may stall vice restart as required. This occurs either when the voltage gets low enough or when the brake pedal is released. Based upon thier best assessment and inability to find any specific fault, we replaced the battery per their suggestion. However the problem recurred about two months later. On the internet, we found numerous cases of this type of fault. In several instances, it caused a challenging situation in traffic or at a traffic light, which has been our experience as well. The only work-around that others have reported reasonable success with was to push the auto-stop disable button upon starting the car. This of course is a work-around and Honda should issue a more permanent solution to the problem.

- Honolulu, HI, USA

problem #24

Nov 192020

Pilot

  • 69,500 miles
1. I had a routine oil change a few weeks ago and I was told by Honda dealer in san luis obispo, ca that my brakes were in good shape. But I noticed that when I am driving in the highway at around 70 mph then apply brakes, the car shakes. I brought it back to Honda and they think it is the rotor and fixed it yesterday. The other new problem is the alarm that kept going off randomly when the car is parked and locked. When I picked up my car after the oil change a few weeks ago, the technician did not mention any problems with my alarm going off while my car was at the delearship. I went back to the Honda dealer for diagnostic test yesterday and they recommend replacing the keyless access control unit. This will cost close to $ 1000 diagnostic, parts and labor. I am told if I do not replace the control unit, the problem can get worse where my car won't start anymore. So I have no choice but replace it. So I brought my car just for routine oil change weeks ago and now I have problem with rotor and control unit that cost me $ $502.72 yesterday and another $700 plus dollars to replace the control unit. For the control unit to fail in just 3 years, suggests it may be defective to begin with or very poor quality. Unfortunately it just went out of warranty. I am reporting this in case this is a common problem for Honda Pilot that the manufacturer needs to address and fix.

- Templeton, CA, USA

problem #23

Mar 122020

Pilot

  • 40,000 miles
Keyless start system error started to appear as soon as the 3 years warranty was over! the error would go on but the car does turn on. Lately, it would take several presses on the button and it appears to work better if the fob is close to the button. The walk away lock has not worked since the keyless start system error began. This happens when start the car.

- Walnut Creek, CA, USA

problem #22

Sep 302020

Pilot 6-cyl

  • 41,400 miles
When stopnidle engages (at a stop light for example) when you let off the brake and it would normally start back up it completely shuts down. Tells you to shift into park. It is extremely scary to be sitting there at a light and your car is totally dead. I was on a 2 lane road, stopped at a stop light and let off the break to re-engage and go but nothing. Had to shift to park, keep foot on brake and re-start. Praying I don't get rear ended. Car has 41K on it and at 35K dealership replaced the battery cause it would cut out when it re started but never had shift completely down like today. It was just a at the dealership for oil change 5 days ago. 2017 Pilot elite. I bought brand new just under 3 yrs ago.

- Santa Fe, TX, USA

problem #21

Jan 012020

Pilot

  • miles
Keyless start system problem error message on dash. We are the original owner since December 2016, this isn't covered beyond 3 year warranty. It's intermittent, sometimes it goes away and message comes back within 24 hours. I do not recall the exact date when it first occurs, it is an estimated date.

- Glendale, CA, USA

problem #20

Jul 182020

Pilot

  • 35,000 miles
While traveling South on I-95 from baltimore, md to Washington D.C., near kenilworth avenue, the engine idle shutoff on my 2017 Honda Pilot touring engaged when I was forced to stop due to a traffic slowdown. When I took my foot off the brake, instead of restarting as it should have, all of the warning lights came on and the engine stalled. I shifted into "park", engaged my emergency flashers, and attempted to restart the engine several times without success. While stopped, I was nearly rear-ended several times because traffic started moving as soon as I took my foot off the brake. I was in a center lane and unable to exit the vehicle or move it from traffic. I was finally able to get restarted after a few minutes and several more tries. I had previously had the vehicle in for issues with the engine idle shutoff and the dealer had replaced the battery, which I thought had fixed the problem. When I took it in this time it happened they say the battery is good and "cannot duplicate the problem". there is a broad base of internet postings for this problem on 2016 - 2018 Pilot elite and touring vehicles, with the 9 speed transmission. There is no way to permanently turn this feature off and I believe it represents a serious safety hazard, especially for highway travel.

- Springfield, VA, USA

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