10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
3,071 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #20

Apr 192022

Pilot

  • miles
I stopped at a red light downtown. The auto engine stop/start did not start when the green light came. It was not possible to change gears or place the car in neutral. All lights and radio were working. Much anxiety because all other cars were honking. Could not get out of the car without risk of being hit by another car. Police came by and helped calling a two truck- $200 to tow to a parking place two blocks down the street. Car could not be place in neutral. Towed to a dealership, they replaced the battery. (surprising since all electrical was working fine) It has not happened again, but I am inactivating the automatic feature everytime I ride the car.

- Kingwood, TX, USA

problem #19

Feb 152022

Pilot

  • miles
The engine turned off and the car went in to neutral gear while sitting at a stoplight. This happened 2x in 1 day. The first time, the car was in the "auto engine idle" mode and the second time I had disabled the feature so it was at a regular idle. The dash said the car was in accessory mode and to push the brake and start the car. I had to shift to park to be able to restart the car. I had cars behind me honking the horn and was afraid I was going to be rear ended at the stoplight by the driver behind me. This is definitely a safety hazard!

- Harrisonburg, VA, USA

problem #18

Feb 072022

Pilot

  • miles
Intermittently when starting my vehicle while seated or using the factory remote start, the vehicle will move/drive forward up to several inches. I took videos of this and have taken it to the Honda dealer 3 separate times. The most recent time, they told me it was acceptable and that Honda says it can move up to 5-?? and be within acceptable tolerances. This is very unsafe due to my vehicle moving when unoccupied and with the parking brake set. The problem was confirmed and reproduced by the dealer. When I voiced my concern about the safety aspect, I was told that there should be nothing within 4-?? of my vehicle. I feel unsafe to park my vehicle because I can-??t control how close someone parks in front of me. I feel unsafe to park in my garage because I don-??t want my car to drive forward and hit my property. I don-??t want my daughter any where near my car when I am simply starting it.

- Livermore, CA, USA

problem #17

Jan 012022

Pilot

  • 41,000 miles
The contact owns a 2019 Honda Pilot. The contact stated that vehicle was equipped with the START/STOP feature; while at a stop, after releasing the brake pedal the vehicle stalled. The contact had to place the vehicle in park and restart vehicle. The heated seat on the driver side failed to produce heat. Additionally, while traveling at high speeds the vehicle stalled and was slow to restart. The vehicle was taken to the local dealer on several occasions where it was diagnosed, and the contact was informed that a rodent had chewed through the wires. The contact was also informed that the battery needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The approximate failure mileage was 41,000.

- Somerville, MA, USA

problem #16

Jan 082022

Pilot 6-cyl

  • miles
We own a 2019 Honda Pilot Touring (VIN [XXX]). We purchased our vehicle from Checkered Flag Honda in Norfolk, Virginia in June 2019. This vehicle has 32,096 and is still under the factory bumper to bumper warranty. We have been experiencing an issue with the systems Auto-Start Stop feature. The vehicle's engine stops at a red light, and when we release the brake, on numerous occasions the vehicle fails to restart the engine and stalls in the middle of the road. This has happened more than 15 times since we have owned the vehicle and puts us in an unsafe situation. We took our vehicle in for service at Checkered Flag on 08/12/2021 and explained the problem we were having to the service technicians. During that visit, they were not able to duplicate our engine stalling issue (see service record attached). Since 08/2021, this issue has continued to occur 6-8 times since August. The engine attempts to restart itself after letting off the brake or after a set period of time, however after attempting to crank the engine, the car beeps and has to be restarted manually. When attempting to restart the car manually, the car will not start the next 2-3 attempts, and will eventually restart after multiple presses of the engine start button. This is extremely unsafe as we are not able to move the vehicle, sometimes for a few minutes. According to the service records, the technicians performed a battery check, and the battery was fine. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Chesapeake, VA, USA

problem #15

Dec 052021

Pilot

  • miles
Engine acceleration suddenly degrade in the highway 50 miles seems running like 20 miles even pressing the gas hard. also water coming from no where on the driver side floor when it rain Hard or light notice this since the day I bought it.

- Hackensack , NJ, USA

problem #14

Dec 042021

Pilot

  • miles
While at a stop light the idle stop engaged but when I lift my foot off the brake to begin moving forward the auto-start failed to start and vehicle reported battery failure. Put Pilot in park and made 3-5 attempts to restart before successful. Cars nearly rear ended me and my children who were in the back.

- Bristow, VA, USA

problem #13

Aug 132021

Pilot

  • miles
This has been happening for a while now, probably the past yet, but its happening more frequently now. I didn't think much of it until my husband noticed it while we were driving and started asking me about it and saying that could mean I have a transmission issue and need to get it looked at before my warranty is up since the car is relatively new and has less than 40,000 miles. My warranty is up to 80,000 miles. The date listed below is when my husband mentioned it. When accelerating, at low RPMs, usually between 1 and 2 rpm, the car hesitates accelerating. it lasts about 1 to 5 seconds. I initially noticed it at low speeds, but now it's doing the same thing at higher speeds, but always when it's a low rpms. It was sparsely happening, but now it's happening more frequently. Sometimes the hesitation is kinda jerking you a few times, but other times, its a longer hesitation and your car kinda makes a sound like it all of a sudden just decided it was going to kick into gear and start going again. This is a safety issue because if I'm pulling into traffic, changing lanes, crossing a road and my car hesitates or I can speed up fast enough when I should be able to, it could cause an accident. I'm taking it to get looks at by Honda Cars of Katy on 8/25/2021. They should be able to reproduce it since it happens quite frequently. The vehicle has not been inspected by anyone yet for this issue. There are no warning lights or messages on either.

- Katy, TX, USA

problem #12

Aug 092021

Pilot

  • miles
The air conditioning went out. The condenser to replace has been discontinued by almost every parts seller. Took the car to Honda and they are not sure what the problem is so they want to rebuild the entire air conditioning system.

- Alexandria, VA, USA

problem #11

Jul 162021

Pilot

  • miles
While stopped at a red light, the engine would completely shut off. I had to restart the car and it would take multiple attempts to turn it back on. The first time it happened, I thought it was a battery issue. But I had since changed the battery and the problem still occurs. It seems to happen when the idle mode is not turned off. This is dangerous as it could cause an accident to have your car suddenly stop working in the middle of traffic.

- Walnut, CA, USA

problem #10

Feb 012021

Pilot

  • miles
when auto engine idle is on after coming to a stop at a light or stop sign upon acceleration some times the car will stall and then an error message will come on the dash "Collision Mitigation Braking System error" this happens multiple times a week when driving i have taken to honda dealership and the blew me off saying they could not replicate the issue but i have come across many other people online with the same issue.

- Sugar Land, TX, USA

problem #9

May 232021

Pilot

  • miles
Engine knock occurs at low rpm-??s while under load. Was informed by a Honda Dealership Service Advisor that this is a known issue with 2019+ Earth Dreams V6 engines, and they have had a number of owners report the problem. The Service Advisor also informed me that Honda told his dealership the issue is caused by a faulty main engine bearing however, to date, Honda has not taken any formal action. A main bearing failure can cause catastrophic engine failure which would increase the risk of a crash.

- Tahoe City, CA, USA

problem #8

Jul 152020

Pilot

  • 15,500 miles
My 2019 Pilot elite has 16,400 miles on it just started a couple months ago where I would get to 2425 miles an hour in the car with lunch or lurch it happens also sometimes when I get to 30 some miles an hour it all lurcher lunch. Last Friday I made a left turn onto a major street and went to accelerate in the car just wouldn't do anything it wouldn't accelerate it slow down and I had to pull over to the side and put my flashers on I had to wait a while probably a minute or so and then I could press my foot on the excelerator and go forward. This lurching or lunging does not happen all the time it could be on a city street when it happens it can be when I go to accelerate to get on the expressway I have mentioned this to my mechanic at Honda and they don't seem to know what the problem would be I'm wondering if there is recall that I might've missed or there's some thing that someone knows I can't be the only one that this is happening to.

- Muskego, WI, USA

problem #7

May 122020

Pilot

  • 0 miles
The contact owns a 2019 Honda Pilot. The contact stated while driving 10 mph, the brake pedal was depressed and the vehicle stalled without warning. The contact stated that the vehicle was undrivable. The vehicle was not taken to be diagnosed nor repaired. Neither the manufacturer nor dealer were not notified of the failure. The failure mileage was unknown.

- West Hempstead, NY, USA

problem #6

Jul 042019

Pilot

  • miles
Purchased the new 2019 Honda Pilot elite at around 3,000 miles. While driving around 25-30 miles per hour speed on paved roads, sometimes not all the time. The car downshifting and stalling for a few seconds before being able to accelerate again. This happen while driving on a nice sunny day with no loose gravel or rain, in a 4 way intersection making a left turn on green which made the car stalled and wasn't able to accelerate for a good 1 to 2 second. Good thing there wasn't any other vehicle that is near by. This can cause an accident and body injury! this happen during turns and straight driving. I've discuss this every time I go and get the car maintenance at the Honda dealership but they cannot duplicate the problem I've had encounter. The car as of now has 15,651 miles and downshifting and stalling comes and goes whenever it wants to its not contestant. For a new car over $50K plus not including taxes, its extremely dangerous to me and anyone who is driving or pedestrian walking near by!

- St. Paul, MN, USA

problem #5

Jan 192020

Pilot

  • 3,974 miles
On two separate occasions I have experienced my car notifying me of a transmission issue and kicking it into neutral on its own. The first time this occurred back at the end of November, used auto start and got into my car shortly after. Turned on the car and placed into reverse. Still stopped, pulling up my gps and heard the alert and saw on my dashboard 'stop driving when safe. Transmission problem. See manual" it lights up that for a moment then goes away. But it shifted my car into neutral. Didn't think anything of it. Finished the the gps. Took another moment and put the car in reverse. It did it again and it was back in neutral when I was just in reverse. I called the dealership immediately. The next day car was taken to the dealership. Nothing was stored in the database. And they said they had never heard of it and couldn't find anything wrong. Fast forward to today, auto start, got into car. Placed in drive for a moment and before moving the alert came up and car was in neutral. It did it three times. Took a photo of the alert which is exactly as quoted. I am at a loss with Honda and what to do. I have also searched the owners manual and there's nothing of this quoted issue.

- Mount Pleasant, SC, USA

problem #4

Dec 282019

Pilot

  • 19,099 miles
My 2019 Honda randomly brakes while I'm driving almost causing someone to rear end me, and other times almost causing me to be in accidents. In addition, at 19K miles my transmission went out (started catching, making a grinding noise) while I was driving on the interstate and caused the vehicle to decelerate. I pulled off the road turned the vehicle off, once restarted it decelerated and the transmission light, emissions light and blind spot light came on the dash board.

- Brandywine, MD, USA

problem #3

Mar 032019

Pilot

  • 2,200 miles
I purchased a new 2019 Honda Pilot ex-L in December, 2018. I was recently exiting an off ramp from an interstate and when I pressed the accelerator to merge into traffic the vehicle hesitated significantly and the check engine light started flashing. I then continued a few miles which I had remaining to my house and the vehicle would accelerate very poorly and the engine would shake under acceleration. The manual states that a flashing light is an engine misfire. I started the vehicle on Monday morning to take it to the local Honda dealer and it drove normally down to the dealer. After checking the engine computer they could find no fault codes for the check engine light flashing the day before. They gave me back the vehicle and said there was nothing they could do at this time. I feel that this is a very serious problem and it appears that a few other complaints have been filed for this same issue. Having a vehicle that loses a significant amount of power can be a serious safety issue and I highly suggest that Honda look into this matter carefully. This should not happen to a brand new vehicle with 2,200 miles or any vehicle for that matter.

- Glen Ellyn, IL, USA

problem #2

Feb 172019

Pilot

  • 3,000 miles
This happened to me twice. Seems to be when using cruise control for over 1.25 hrs. When you press the cancel button on the steering wheel to cancel the set cruise control, the cars "check engine" light starts flashing. The engine will continue running but there is little to no power when stepping on the accelerator. Driver must pull over, turn off car and then restart. This is incredibly dangerous at high speeds or crossing over oncoming traffic! I brought the Honda Pilot back to the dealership. The service manager told me that both he and the district rep. Had the same thing happen to them last month with their 2019 Honda Pilot. Neither of them had any advice for me. But they were notably quite worried about the possibilities of this and immediately asked to hook a computer up to my car to try to find an error code. They found none! again, incredibly dangerous!!! apparently the Honda engineers aren't aware of why this is happening! I was told to "just keep driving it" we can't have the only three 2019 Honda Pilot that are doing this...... I fear someone will get injured.

- Suamico, WI, USA

problem #1

Jan 012019

Pilot

  • 100 miles
The contact owns a 2019 Honda Pilot. While driving 25 mph, the vehicle vibrated and the check engine, hill start assist, trailer stability assist, power steering, lane departure litigation, blind spot, transmission, and emission warning indicators illuminated. The vehicle was taken to first Texas Honda (3400 steck ave, austin, tx 78757, 512-220-1121) to be diagnosed, but the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: 09223186. The failure mileage was approximately 100.

- Austin, TX, USA