10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 3,669 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
We were driving our 2019 Honda Pilot and at a traffic light the car failed to restart after the auto stop-start system shut off the engine. This happened when I started to step on the gas so we could have been rear-ended by the car behind us. The brakes also appeared stuck when I tried to depress them so I could restart the car. There was no warning until the car refused to start, but the computer system did appear to do some sort of a reboot sequence.
- Snoqualmie, WA, USA
Car does not want to start even though the batter and alternator are good (tested by tow truck company). Restarts fine once batter is disconnected and then reconnected again. This has now happened twice.
- Columbia, MD, USA
While stopped at an intersection, the car died, the transmission shifted to neutral automatically and the radio would not turn on. The AGM battery was replaced approximately one year ago when a similar situation took place.
- Kenilworth, NJ, USA
The infotainment system screen would simply not illuminate when the car is started. Also the auto engine shut off, chooses not to restart the engine when your foot is removed from the break peddle.
- Hampstead, NC, USA
The contact owns a 2021 Honda Pilot. The contact stated that the vehicle was repaired under NHTSA Campaign Numbers: 23V174000 (VISIBILITY), 24V064000 (AIR BAGS), and under TSB: 0101T0. The contact stated that the dealer did not repair all the recalls. The contact stated that in the driver-??s side mirror, the image appeared wavy and resembled a funhouse mirror. The TSB regarding the coaxial cable terminal (FAKRA) was not repaired properly. The contact stated that when the vehicle was started there was an abnormal popping and crackling sound coming from the speakers. The contact returned the vehicle to the Service Department to have the vehicle re-examined; however, the dealer refused. In addition, the contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The dealer stated that the camera was on fish-eye mode. The dealer switched the lens and cleaned the camera. The manufacturer was not made aware of the failure. The failure mileage was 84,436.
- Jefferson City, TN, USA
While driving on the freeway at a slow speed due to two freeways merging, my Honda Pilot suddenly stopped/stalled. When I tried to restart the car by pressing the Auto Idle Stop button to vehicle did not start. It took three times of pressing the Auto Idle Stop button for the engine to restart. I am lucky that the traffic was going at a slow speed due to the merging of freeways so I was able to right away press my emergency signal lights on. I panicked and was scared for my safety and what could have happened to myself and others if the vehicle was running at a higher speed. This could have caused a major accident. Because this happened yesterday, I will be calling Honda to report the issue as well and have my vehicle inspected. My vehicle has had issues many times in the past with the Auto Idle Stop button not starting, however, it has never happened while driving. The concerning part as well is that the vehicle did not give any kind of warning light or message.
- La Habra, CA, USA
Honda-??s Auto Idle Stop system shuts vehicle off when at a full stop and fails to restart after removing foot from the brake. Instead, when you remove your foot off the brake, the vehicle switches to neutral or park and does not restart despite following on screen instructions to restart (Example: switch to park, put foot on the brake, and press start button). We have to put the hazard lights on and try the steps over and over again until it restarts. This is a major safety issue, especially when at a traffic light or in heavy traffic, where every second counts and you have to worry about someone not noticing that you are stopped or have hazard lights on and plows into you.
- Helotes, TX, USA
Wife was driving car and it stalled when slowing down for a red light. No check engine light or dash warning notices. Car then displayed instructions to restart the car Tried to restart 4 or 5 times. Finally started. We were lucky she was not on a highway driving at highway speeds.
- Denton, TX, USA
Component inspected by Honda dealer It-??s the forward camera it has already malfunctioned and no longer works I only have 62,000 miles on my pilot. This seems excessive there is definitely a defect in these vehicles. The incident is the warning lights that came up and no longer worked
- Palmdale, CA, USA
Car is slow to start or doesn't start at all, particularly after frequent engine stops/starts or when engine has idled for a period of time. Battery has been replaced. Symptom comes and goes, but seems to get worse with frequent engine stops/starts (i.e., driving to different locations with short stays at each, or with the automatic engine shut off)
- Land O' Lakes, FL, USA
The front camera which controls all of the safety features went out! 1 week ago. It has been confirmed and I am now having to pay almost $2700 to have it fixed. I am really upset to see how many issues this year of the car has. And the fact that Honda has known about it since 2019 and did nothing to fix them. There are 318 complaints on this car and I-??m guessing over half of them have to do with the front camera. It is showing 5 safety codes.
- Parker, CO, USA
Vehicle: 2021 Honda Pilot VIN: [XXX] Complaint: My 2021 Honda Pilot continues to have the same issues described in NHTSA Recall 23V-431 (backup camera / infotainment coaxial cable defect). The recall was marked -??completed-?? about two years ago, but the safety problem persists. Symptoms include: -??Infotainment screen going black -??-??Network communication lost-?? error messages -??Backup camera flickering or failing to display Because the backup camera is federally required under FMVSS 111, my vehicle is not compliant with safety standards. The dealership told me that since the recall was already performed, I would now have to pay out of pocket for further repairs. This means the original recall remedy either failed or was not effective. I am filing this complaint because Honda and its dealership are refusing to correct an unresolved safety defect, leaving my vehicle unsafe to operate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Blue Mound, TX, USA
rearview camera images ot appear on the dashboard screen
- San Jose, CA, USA
I have two issues. First issue is the car will hit an intermediately not start once shut off and will take a few times of making sure the car is completely shut off opening your doors letting it power down before being able to restart. The next issue is the forward collision notification will randomly beep at every car that goes by specifically white cars. And also the adaptive cruise control brakes a little bit harder than expected.
- Corning, CA, USA
My 2021 Honda Pilot SE has developed a failure of the forward-facing Multipurpose Camera Unit (mounted behind the rearview mirror). A scan with a professional tool confirmed Diagnostic Trouble Code U3000-49 -?" -??Multipurpose Camera Unit Internal Electronic Failure.-?? When this occurs, the vehicle immediately displays multiple warning lights at every startup: Collision Mitigation Braking System (CMBS), Lane Keeping Assist (LKAS), Road Departure Mitigation (RDM), Adaptive Cruise Control (ACC), and Automatic High-Beam/Dimming headlights. In addition, the dashboard shows a -??brake system failure-?? message, although the brakes continue to function normally. This single camera failure disables all of Honda-??s Honda Sensing crash-avoidance features, leaving the driver without forward collision prevention or lane-keeping systems. The failure is persistent, and the DTC remains -??Current-?? after clearing. I took the vehicle to a Honda dealer, but because the car is out of warranty they refused to perform diagnosis or provide a repair estimate, essentially telling me it was my responsibility to resolve. This problem is widely reported by owners of Pilots, Odysseys, CR-Vs, Accords, and Passports, all showing the same U3000-49 code and symptoms. Independent shops confirm they often see these failures, and forums show repeated cases of owners paying high out-of-pocket costs, sometimes with parts on back-order. Honda has recalled less serious issues, such as rearview camera display faults, while this defect disables forward collision prevention and lane safety systems-?"far more critical to protection. Other automakers (Toyota, GM, Subaru) have recalled forward cameras and radar modules under similar conditions. This is a major safety defect that removes federally promoted crash-avoidance systems with no fallback. I urge NHTSA to investigate and require Honda to issue a recall at manufacturer expense, and please advise how long the process may take, as my vehicle is less safe to drive
- Westminster, MD, USA
The contact owns a 2021 Honda Pilot. The contact stated that while at a complete stop with the START/STOP feature activated, the engine shut off while depressing the accelerator pedal. There was no warning light illuminated. After waiting for several minutes, the contact had to perform several procedures to restart the vehicle. The vehicle was initially taken to a dealer where a software update was performed; however, the failure returned weekly. Recently, the contact stated that upon restarting the vehicle after the failure, the vehicle began to jerk while accelerating, with an abnormal tapping sound coming from the engine. The vehicle was taken to a dealer and was diagnosed with a defective engine rod bearing. The contact was informed by the mechanic that the repair could not be warranted. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.
- Kitty Hawk, NC, USA
When stopped at a stop light the auto idle stop turned the car off. When we tried to go at the green light the car wouldn't move. The transmission shifted to neutral and was stuck. We couldn't put the car in park, we couldn't turn the car off, we couldn't put it in gear. We considered calling the police for help since we were stuck in an intersection. The car eventually turned off and we tried pushing all the buttons to do something it finally allowed us to turn the car 100% off and restart it. Then we could go.
- Woodbury, MN, USA
The contact owns a 2021 Honda Pilot. The contact stated that after coming to a complete stop, the START/STOP function activated and turned the vehicle off; however, while attempting to drive from the stop, the engine failed to restart. After waiting 5-10 minutes, the vehicle was able to restart and returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.
- Oak Park, IL, USA
My 2021 Honda Pilot SE FWD would not restart after the auto off/on turned my engine off at a stop light. Of course this happened at a busy intersection causing backup and an unsafe environment to get out and inspect the vehicle. The car had to be jump started by a kind individual.
- Cape Coral, FL, USA
- Rochester, MN, USA