10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 29 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Service High Voltage System alarm + Service Vehicle Soon alarm warning. This with no heat while driving at 10,836 miles. Took in to dealer for service and reportedly a known problem with the freon system and end cap. My thought is this should be a recall fix by Honda/GM because there are many many complaints of it amongst 2024 Prologue Owners.
- Fair Oaks, CA, USA
Car shows a turtle image on dash and will not go faster than 30mph nor will it fully charge without dealer intervention. This happens when it's cold. There's also a clicking sound when turning as well that's a whole other issue.
- North Grafton , MA, USA
Service high voltage system light/notification has come on three times since we got it last September 2024. The first time the light came on we heard lots of clicking leading up to the notification. The second time there wasn-??t anything noticeably wrong besides the light coming on. The third time the heater wouldn-??t heat the air coming in, it stayed cold. Then when trying to charge the car wouldn-??t go past 27%.
- San Leandro, CA, USA
Car has about 7k miles on it, the axles were changed about 3k miles ago, they are clicking and making bad noises again and will need to be replaced again. Also, AC motor went out when almost new, and it was replaced.
- Antioch, CA, USA
Turned on the heat and immediately got these messages. -??Service High voltage system. Reduced acceleration drive with care-??. Car will not charge now.
- Melissa, TX, USA
Cv joints clicking. Local Honda service department is aware of the problem, but no fix for it. Service high voltage battery with reduced power. This just came up that limits driving. Heater stopped working. Infotainment center will black out on and off every time I turn on the car. Very dangerous when I forget and I-??m backing out of my garage.
- Madera, CA, USA
Dashboard warning "High Voltage System Service Soon" came on while driving. Phoned dealer. Made service appointment. Started car and warning notice had disappeared. Drove car to dealer, who checked and told me there were "multiple error codes relating to various electrical issues" and "the case is going to be elevated to Honda's tech/engineering team." The car will be at the dealership for 7 days at this point.
- Rohnert Park, CA, USA
ve had the 2024 Honda Prologue in for repair for service high voltage system 5 times. The car was purchased on 20 Jan 25, the first time was on 17March 25 and the car had 1880 miles, the second time was on 13 Oct 25 and the car had 7141 miles, the third time was on 23 Oct 25 and the car had 7357 miles, the 4th time was on Nov 3 and the car had 7421 miles, the 5 times was on 17 Nov 25. With the service high voltage system problem it affects the charging ability of the car, the max charge I can get is 25% which vives me a driving range of 70 miles. When the car was in for the 5th visit they also had to replace the driver side front axel because of bad cv joint, they also found the passangers side front axle was s also bad but could not replace it because of back order on parts with no ETA. Both of thse a re safety issues, not knowinf if the front end might collapse or if I get the service high voltage system warning when I am not near a charging facility. I feel that I am a prisoner to this car and am afraid to drive it far from home. What I understand is that Honda is not making any serious effort to fix these problems. i beleive it will take a few deaths before Honda steps up and takes responsibility.
- Richland, WA, USA
I got my honda prologue in may 2024, brand new. I have since had it into the shop about to be for the 2nd time due to clicking when i turn. CV JOINTS. they replaced all of them in 9/25 and now again in 11/25... not even 3 months later. I currently also have issues with the mileage, i used to get 260 when i would charge to 80% not i only get 230 if i am lucky. Also, my temp gauges tend of be wrong. along with my mileage showing i have more than i start driving and it goes down by 10-15 miles.... This car is worthless and the constant issues witht he CV JOINTS needs to be recalled so our cars can get bought back.. this is causing more issues for the owners than it needs to
- Willow Grove , PA, USA
The contact owns a 2024 Honda Prologue. The contact stated that while driving at an undisclosed speed and making a turn, the vehicle made abnormal clanking and grinding sounds. The message "Drive with Caution - Acceleration Decreased" was displayed. Additionally, the heater was inoperable, and the battery failed to charge above 25 percent. The vehicle was taken to the dealer, who replaced the front axles four times and serviced the battery; however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 2,000.
- Tacoma, WA, USA
Both screens went black during drive - no visuals for mph, safety features including blind spot assist, pedestrian signal and back up camera are included not working. When vehicle is off the radio is still playing. Soft reset did not work. This is second time this has happened. I am taking it to dealer for a hard reset - hopefully this works.
- Philadelphia, PA, USA
Vehicle charge will drop signficatinally when parked for over night. Car was charged to 100 % then dropped to 92% overnight. Car only gets 50-60% of mileage stated from the dash and app. Car has 3997 miles on it, yet as has charge history shows it has been charged enough throughout history to have 8,100 miles.
- Columbus, OH, USA
Hears creaking sound when turning in low speed. Only 1000 miles on the vehicle. The charging door indicator won-??t go off. Keep popping up during driving, blocking the meter screen.
- Millbrae, CA, USA
At almost 20,000 miles my car shut itself off while I was still driving. I was slowing down to a stop but my car was not functioning properly, could not turn my car off, put in park or turn of parking break. I had to sit in the middle of the street for at least a minute until I was able to shut off my car and restart it again. I drove straight to the Honda dealership. Waiting on diagnostic results. Also, I have always had a problem reversing out of a parking space when it rains. The emergency sensor reads an object behind me and automatically breaks even though I am the only car in the parking lot. It takes me minutes to back out enough to turn my car.
- Aliso Viejo, CA, USA
1. Infotainment system completely shuts off at random moments and not form of reset will bring them to work again. 2. Forward Collision Warning: Will sound at times even if there is absolutely nothing ahead of you. 3. Lane departure is not always -??available at this time-??.
- Port Jeff Sta, NY, USA
Persistence issues with warning indicators appearing and charging capabilities on vehicle being reduced from 80% to 27% or 25%, which is approximately 67 miles total, and charging capacity cannot be increased either on the app of the vehicle or directly through the vehicle. Warning indicators displayed include "Service Vehicle Soon" and "Service High Voltage System". Four light indicators appear, one yellow turtle symbol, two red battery looking symbols, and a red car symbol. Incident has occurred a total of 5 times within approximately a 50-day period. Dealership where vehicle was leased has attempted to fix the issue four times without any success, issue has now appeared a total of 5 times.
- Bethesda, MD, USA
Leased vehicle 8/31/24, HondaLink app crashed within 45 minutes of leaving the dealership. Spent the next 3.5 months on the phone and emailing regularly with Honda for assistance, updates, or a solution, usually with limited response and no resolution. We were told by Honda to not drive the car until the issue was resolved, but they wouldn-??t take it in to a shop or anything. The issue was resolved 12/13/2024 and it finally worked - and just crashed again. Unfortunately critical updates are sent through the app, so this puts us at risk if an update is available and inaccessible to us due to the app issue. The car also randomly changes settings such as lights, window locks, door locks settings, CarPlay won-??t work, wireless CarPlay does not work, drops phones completely off, slams on the brakes while backing up, and recently started slamming on the brakes going forward with no hazards in sight (reported separately). These issues cause it to be unsafe to drive this vehicle.
- Menifee, CA, USA
When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self
- Whittier, CA, USA
Knocking sound in the front when turning Honda states normal axel problem. For Fuel/battery. Been in a back and forth with Honda service/Honda motors because I-??m getting less then advertised on my range performance. Example I drove a 60 mile drive and car drained 109z that-??s 49 miles unaccounted for. I am now being told by Honda Motors mediation that the battery loses 30/40 percent efficiency in cold weather. That-??s horrible. It-??s not advertised and it-??s unacceptable. It-??s unsafe that customers can-??t depend on the vehicle when an emergency happens.
- Nutley , NJ, USA
- Youngsville, NC, USA