Back up Camera -- Honda Prologue Elite model does not have night vision back up camera. In the night when you reverse your car nothing is visible unless you press breaks. I realized this when I got loaner car and lower model has full visibility in the dark but my Elite back up camera does not have night vision. I complaint this issue with Honda Repair center and they asked me to complaint to Honda manufacturer as all Elite has same problem. I called many time to Honda but not response. Sensor - hands-free access does not work every time. it works only randomly. I complaint this to the repair center and they said all the car has the same issue so we cannot do anything about this. As my car is on lease, they are not cancelling my lease or replacing my car.

- Glen Allen, VA, USA

three codes telling me there is a issue - reduce acceleration drive with care - service vehicle soon - service high voltage system

- Little Falls, NY, USA

I was driving through a parking lot when I received the following warning messages -??Brake System Failure, -?? -??Service Stabilitrac, -?? -??auto hold unavailable, -?? -?? Brake assist failure. Press hard to brake. Speed limited.-?? I then tried to pull over in the parking lot and vehicle was extremely difficult to stop. I had to use both legs on the brake. While sitting waiting on a tow truck, I received another warning message that stated -??Service High Voltage System.-??

- Alamo, TN, USA

While traveling out of state, my 2024 Honda Prologue became nearly inoperable due to a system failure. The vehicle suddenly stopped accepting a charge at any public charging station and displayed multiple warning messages, including: -??Service High Voltage System, -?? -??Service Vehicle Soon, -?? and -??Charging System Problem.-?? There were no prior symptoms or warning lights before this occurred. The messages appeared abruptly during a multi-hour drive home from a trip. I was able to reach the nearest Honda dealership safely, but I was forced to leave the vehicle there, far from home, because it was no longer able to charge and could not be driven further with confidence. The issue was confirmed by the dealership-??s service department, who diagnosed the problem as a high-voltage battery failure requiring full battery replacement. The service team advised that repairs would take at least three weeks. I was not offered a loaner vehicle or transportation support, and I had to secure and pay for a rental vehicle just to return home. As a result, I currently have no reliable form of transportation, and Honda is not providing a rental or loaner vehicle during this extended warranty-covered repair. Furthermore, I was informed by Honda Financial Services that even if the vehicle remains out of service for over a month, I am still expected to continue making monthly lease payments on a car I cannot drive. This situation presents a serious safety and consumer protection concern, as the vehicle suffered a sudden loss of essential EV function without warning and left me stranded out of state.

- Dover, NJ, USA

SEVERAL LIGHTS BEGAN FLASHING, AND THE ACCELERATION stopped at 25 mph: 1. Service High voltage 2. Service Vehicle Soon 3. Reduced Acceleration - Drive With Care I brought the car in the next day. The service center at Honda Mahwah diagnosed the problem immediately. They said it is a valve for the AC system that cools the battery. They know this valve is bad on many Honda Prolouges and needs to be replaced. They said there is a "Service Bulletin" out for this problem. Then they said they do not have this valve and have no idea when it will be available. They did not want my car to sit on their lot, nor did they offer a loaner. I have not driven the car since, and it sits in my driveway, not the garage. I'm afraid of the high voltage problem, and I do not want the battery to explode in my garage. I think the NHTSA should issue a recall so this can be fixed. Pictures attached.

- Monsey, NY, USA

Tried charging my car and says high voltage service, then service vehicle soon light als the tire monitoring system is not working and reverse autobreak is too sensitive

- Dallas, TX, USA

Was driving down highway 280 north last night (April 12, 2025) near Palo Alto and both screens went black. Safety issues: 1) I was not able to gauge what speed I was going since both the instrument cluster and the center screen were blank. 2) The maps and navigation informing me of my trip were no longer available. 3) I could not hear any indication that the left / right turn signals were active when I attempted to turn after the screens went blank. There were no warnings, lamps, symptoms prior to the issue. Regarding the car multiple times did not result in the screen coming back. The screens did come back after leaving the cars turned off for 2 1/2 hours. On Friday morning I did update the Honda Prologue to the latest manufacture's software version using the car's built in software update feature.

- Los Gatos, CA, USA

I leased this vehicle approximately three weeks ago, yesterday as I was adjusting the dashboard lighting, the service high voltage battery warning came on. Now the vehicle wont take a charge, the vehicle has changed the charge setting to 40%, and I cannot increase it. I 've reserved an appointment for 4/11/2025 for the vehicle to be serviced, and was told that I wont be given a loaner vehicle. This entire scenario is very inconvenient to say the least. This my first Honda and probably my last. I feel that my safety is at risk in this case, as I cant drive it now, since I cant recharge the battery, so the vehicle is totally unreliable at this time. There were no warning signs of this issue, and I'm grateful that the vehicle didnt die in the middle of rush hour traffic, or leave me stranded somewhere.

- Upper Marlboro, MD, USA

Errors. Service high voltage system. Reduced acceleration drive with care. Have the vehicle serviced.

- Orange, CA, USA

I was driving and a warning popped up on my dashboard screen telling me that the "high voltage electrical system needed to be serviced" and another one followed that said "acceleration reduced drive with caution." At the same time my heat stopped working and only cold air would blow from the vents (it was a cold day so I did not test to see if the A/C was also broken). I discovered a day or so later, when I went to charge my car (it is an EV) that it would not allow me to charge above 26% capacity.

- Mattapan, MA, USA

Simply put the charging system will not stop at preset percentage and will charge to 100 percent most of the time. I would say it fails to stop and continues to 100 percent about 70 percent to the time. From what I understand charging to 100% on a daily basis can damage the battery and potentially cause a safety issue under certain circumstances, such as storage and temperature. I now have to sit in the vehicle or set a timer to check the vehicle to make sure that it stops at the designated charge limit. I have taken it in for service at Jack of diamonds Honda in Tyler, Texas, but they were unable to find or fix the situation.

- Palestine, TX, USA

2024 Honda Prologue has been having service high voltage system, reduced acceleration, no heat or AC in while in the rain and with toddlers in the car. Car has had this issue twice before and just got the car back from the service on April 2, Had issue in December, Feb 2025 for 11 days. The vehicle was just returned 3 days ago for the same issue. Service keeps stating they don't know what the problem and vehicle is needs to be towed due to inability to charge or drive on Major roadway due to limited speed.

- Putnam Valley, NY, USA

Both of my infotainment screens went off completely while driving and this is very frustrating and unsafe I can-??t see my speedometer or navigation or anything else and this puts my safety in danger urgent urgent please investigate this matter asap Thanks

- Silver Spring , MD, USA

I was driving on the interstate and the infotainment and drivers dashboard display cut off. I attempted to turn the car off and back on and nothing happened.

- Acworth, GA, USA

Service High Voltage System warning.

- West Jordan, UT, USA

Start vehicle and warning lights flash. "service high voltage system" Drove to service center. Heat did not work on the cold morning. Defrost would not work. Service center informed me the main 440 volt battery needs replacing. wait times, one to two months for new battery.

- Sequim, WA, USA

After updating my Prologue and driving it for a few miles, I'm now seeing a message that says: "Service High Voltage System / Service vehicle soon." The car will not accept a charge at all and the heat/defroster will not work. It will only blow cold air (which may just be outside air circulating meaning full hvac isn-??t working).

- New Hope, PA, USA

Charging Port. car will not charge no more under 6000 miles under 10 months of ownership. I have a 3 year at least. I haven't even had it a year yet. No vehicle now waiting to hear back from Honda. They gave me a loner the dealership. Did I think this is an unsafe feature of this vehicle? And I think I should receive. A new vehicle. This vehicle needs a recall, so no one gets hurt. Or stranded on the side of the road. Because the car won't charge no more. Please help me with this matter sincerely. [XXX] of Portland Maine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Portland, ME, USA

After updating my Prologue and driving it for a few miles, I'm now seeing a message that says: "Service High Voltage System / Service vehicle soon." My Prologue only has 1,096 miles on it.

- Boston, MA, USA

High voltage system errors. Won-??t charge. Car is 2 weeks old!

- Lynbrook, NY, USA