10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 29 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Propulsion System Failure light came on and vehicle lost all cabin heat. This occurred in winter (January) and since there is no heat all vehicle windows fog over, obscuring the view of the road and other drivers. All vehicle occupants are also at risk of exposure due to complete lack of heating in sub-freezing January temperatures.
- Erie, PA, USA
After using the turn signal, instead of self-cancelling it will operate turn signals in the opposite direction for several flashes and then cancel. Since the turn signal over cancels it causes an increased risk of collision with other drivers who could easily misinterpret intended action.
- Erie, PA, USA
I purchased a Honda Prologue from my local dealer with just 8 miles on it. At 97 miles, multiple warning lights appeared, including "Service High Voltage System" and "Service Vehicle Soon." Additionally, the vehicle would not allow me to charge the battery once these warnings were displayed and acceleration was reduced. I took it to the dealer, where they diagnosed an overcharged AC system causing battery cooling issues. They removed 1.270 kg from the system, cleared the codes, and tested to ensure proper levels before returning the vehicle to me. After driving for another week, the same warning lights reappeared, and now, with only 360 miles on it, the vehicle is back at the dealer for further diagnosis for the same warning lights. It does not appear an overcharged AC system was the cause. For a brand-new car with less than 500 miles, this is completely unacceptable from Honda.
- Manassas, VA, USA
This vehicle has remote features to lock, unlock and remote start the vehicle. However the app is not able to connect with the car often and the commands "'fail" which is a safety issue because it is an electric vehicle. So if the electrical or technological parts of the vehicle are failing, what else is going on.
- Middletown, Ri, 02842, RI, USA
I purchased a Honda Prolauge Touring. Radio and Turn signal sounds suddenly stopped. While driving, the sound indicates that the turn signal is out.
- Kent, WA, USA
The turn signal sometime signals the opposite direction after the completion of a turn. For example, I'll signal for a left turn, make a left turn, and the Honda starts signaling a right turn for about 3 seconds.
- Robins Afb, GA, USA
Unable to charge the vehicle or heat the cabin of the car when running. When turning the heat up a burning odor was observed. Dashboard warning messages state -??service high voltage system-??, -??service vehicle soon-??, and reduced acceleration, drive with care. The dealership has been in contact with the manufacturer to try and address the issue but recommended parts are on back order with no ETA. Vehicle was purchased new with 127 miles on odometer and problem occurred at about 700 miles, 3 weeks after taking possession of the vehicle.
- St Johns, FL, USA
Within two weeks of purchase from dealer, the car began having warning lights -??service high voltage system-??,-??acceleration reduced-??, -??service vehicle soon-??. Additionally this electric car would not allow me to charge the battery once these warning lights were displayed. Car has been towed to dealer for repair. Several attempts have been made to get update on repair time and my inquiries have not been responded to. I-??m now stuck paying for a car that is less than two weeks old with less than 1,000 miles on it. All I have been told is that a call was made to the OEM based on the error codes that were read by the dealers system on intake. They aren-??t telling me anything in terms of what the issue is, what the OEM fix is or a time of repair. The US govt NEEDS to be investigating Honda for consumer fraud related to this vehicle as I-??ve now learned that I-??m not alone and there are now numerous online forums describing the same situation I-??m in presently. It-??s immoral to sell a $60,000 car with a known fault and not disclose these faults prior to purchase. I would have never purchased this car had I known ahead of time that there were significant known issues that could render the vehicle inoperable within weeks of purchase.
- Wexford, PA, USA
Received multiple alerts including "service high voltage system", "service vehicle soon", and "cannot charge". The vehicle also reduced speed and function, which could have resulted in reduced driver safety. Vehicle will be brought in for service to determine cause.
- West Islip, NY, USA
I got the high voltage battery warning error on my dashboard after one random night of charging. The error doesn-??t go away after 3 days and at times, the vehicle could not charge. I contacted my salesman and he suggested a hard reset which involved turning off the car and keeping the car fobs at least 20ft away, which worked. However I-??m still concerned there is an issue with the battery. The memory seat setting doesn-??t connect to the profiles. It randomly picks between 1 and 2 whenever the car turns on. Guest profiles can-??t have their name saved unless their Google account is connected. The speaker rattles when volume is higher than 20%. There-??s a knocking/clicking sound whenever I steer left or right. I called the dealership on 1/22/25 but was told it is not an issue. The vehicle has about 800mi on it. Front and rear collision warning sensors are too sensitive. The default settings for both are -??alert and brake-?? which had led to random braking when backing out of a parking spot AND random braking when I was driving on the road. Luckily no accidents occurred and I have turned both to alerts only.
- Houston, TX, USA
All car screens stopped working while I was driving. Nothing seemed to precipitate their going blank; however, because the car depends on those screens for basic information (speed, for example, turning on lights, setting one-pedal driving, etc.), the car lost some basic functionality when the screens went blank. I couldn't see how fast I was going. Luckily, because it was night and the lights had been out, they didn't go out. However, I was unable to change any of the basic features of the car that depend on these screens for access. We have a video of the screens when they went blank that we can share; however, were were unable to upload the video on this website. Upon arriving home with the car, we tried shutting off and restarting the car. It took about an hour for the screens to turn back on. We are not sure why they suddenly came on, but while they were out, the car was also unable to charge. We have brought it to be serviced, but the car dealership can find nothing wrong. We worry it could happen again. There were no warning lamps, messages, etc. before the screens went blank. The car dealership could not reproduce the problem.
- Hudson, MA, USA
The Propulsion System Error warning light (a red car icon with an exclamation point) has appeared multiple times since I purchased the vehicle. This has occurred while driving, charging, or turning on the vehicle, with no apparent cause or trigger that I can identify. I have made several attempts to have the issue resolved by Honda, but they repeatedly provide excuses, such as the unavailability of an EV technician or the lack of proper equipment to update the car's computer software. During the most recent occurrence, I was driving when the error light came on, and I experienced reduced acceleration-?"something I don-??t recall happening before. This presents a significant safety concern for me and others on the road. A sudden reduction in speed increases the risk of being rear-ended by an inattentive driver, or worse, becoming stranded in the middle of a travel lane. Honda has inspected the vehicle previously and documented the error codes and they have just cleared the codes or updated the software on the car. No additional symptoms were present leading up to the issue. This ongoing problem needs urgent attention to ensure the safety and reliability of the vehicle.
- Escondidio, CA, USA
All of sudden these 3 errors started showing on the car dashboard: 1. Service High Voltage System 2. Reduced Acceleration Drive with Care 3. Service Vehicle Soon When try to charge the vehicle, car was unable to charge with this error on the dashboard "Unable to Charge, Service charging station". Currently car is in Honda Service station since Jan 13th 2025. I received an update from the service coordinator that car is having an issue with the AC system and Honda is aware of this issue but there is no ETA on/or how to fix it.
- Cupertino, CA, USA
My sunroof has a constant issue when i fully open it and then try to close it. When I tried to close it the sunroof does close, but it immediately opens back up by itself. It takes me 5 to 10 tries to try to close it back up once it closes and you open it back up it does it again and it reopens by itself.
- Chicago , IL, USA
For the second time in 7 months since I-??ve owned the car, I need to get it serviced for an error on the panel names -??System Voltage Error-??. As a result, the car can-??t be charged (EV), the heating doesn-??t work in the middle of winter, and acceleration is reduced.
- Middle Village, NY, USA
The EV battery would not charge. There were 2 messages, but nothing to indicate the issue, except that it was unable to charge. Took it into a dealer for service who stated that the freon was low. Without freon, the battery won't charge due to possible overheating. This was a brand new car - owned 2 days. They refilled the freon and charged the car. They could not find any leaks.
- Hampton, VA, USA
1. Service high voltage Battery warning. HVAC system stopped working and vehicle is in limp mode. 2. Vehicle clicks and clunks in the front end noise coming from the CV joints on both side. Dealership says that it is "ok to drive" parts are on back order with no ETA.
- Waterville, OH, USA
When pulling out of the driveway or parking spot and turning sharply to the left or right a clicking sound presumably from the CV joint can be heard. It has not been confirmed by the dealer, the vehicle is in the service department at leadcar honda due to -??service high voltage system-?? and -??unable to charge-?? messages. This message puts the vehicle in limp mode causing an unsafe situation and inability to charge had the potential to leave me stranded in frigid winter temperatures. The vehicle has not been inspected be the dealer because they only have one person certified to work on Prologue. The warning messages popped up on the screen and the warning lamps lit up on the dashboard
- Rome, NY, USA
Service High Voltage Error came on and no heat was emitting from the HVAC. This is a valve malfunction that cannot be replaced in any timely manner and renders the car undriveable.
- Valparaiso, IN, USA
- Pleasanton, CA, USA