the Hatchback door opened while we were traveling on the highway without warning.

- Redmond, WA, USA

When using honda link locking or unlock doors system fails to unlock. If I can-??t get to my keys or have lost my keys I-??m locked out of my vehicle. In case of emergency I would be locked out of my vehicle and could be a safety hazard. This is unconfirmed by dealer and I have not contacted the manufacturer of this issue.

- Nicholson, GA, USA

HondaLink app will not connect with vehicle and requires re-activation with Honda support occasionally. This is a safety concern as I am unable to identify and/or unlock car in an emergency (lost key), nor check tire pressure, and ultimately identify current state of vehicle battery. I have notified manufacturer and have two (2) open cases at this time. Dealer has also been notified. No warning lamps, several messages appear (see attached images). First occurrence was shortly after taking receipt of vehicle (Wednesday 15-Jan) and has occurred on several other occasions, which has caused me to request specific case investigation from manufacturer.

- Chelmsford, MA, USA

Honda link app is extremely slow to respond or doesn-??t respond at all. Safety issue if no keys are available. Unable to unlock car, if keys are left in the car, the car will lock with no way to unlock if the app is not working.

- Orangevale, CA, USA

The vehicle comes with an HondaLink app that allows control of many features and is needed to claim the valuable charging credits (EVGo) that come with the vehicle. It has been more than a month since we bought the vehicle and the HondaLink app has never worked. I have been on the phone with Honda many times with no fix. They have sent me email links to patch the issue, but none of the links have worked. This is a defective app.

- Davis, CA, USA

HondaLink app has major defects which impact safety and operation of the vehicle. Locking and unlocking the doors via the app doesn't work half the time. This causes a safety issue to access the vehicle if my keys are not readily available. Additionally the app notifies me that my charging is complete on the vehicle when it in fact is not charged to the set charging level. This could cause issues with operation of the vehicle if someone stops charging when receiving this notification. This could cause the vehicle to not have sufficient battery upon using the vehicle. Additionally, the tire pressure readout shown in the app doesn't work half the time. The app has a very long response time to do most tasks, or times out meaning the task doesn't complete. Additionally, there is a wind noise developing with the vehicle when driving around 35mph or greater, it is loud when driving the vehicle and sounds like the drivers window is cracked open, however it is not.

- Iowa Park, TX, USA

Clicking sound heard when turning right or left at approximately 300 miles. No warning lights were on during the events. I brought it to dealership and after a test drive, was told it's an axle and will take 2 weeks to get in. I was informed it is safe to drive in the meantime. It has not been inspected by the manufacturer, police or insurance representative. Only the dealership, so far.

- Ambler, PA, USA

The Honda link app frequently does not connect to my iPhone to remotely unlock my car. If I am locked out with the keys inside I would not safely get into the vehicle. I hope Honda will fix this issue. The HondaLink app is basically terrible and I give up with the connection after several attempts.

- Eugene, OR, USA

My brakes were mushy when braking. Warning notices on the dash for servicing brakes and other related brake systems came up. At one point I couldn't come to a full stop. Issue first noticed 9/26/24. Dropped the car off at the dealer 10/8/24 and it sat for four months waiting the brake master cylinder. Picked up on 1/9/25. So far the brakes are working fine. I am now noticing a clicking sound coming from the front end when steering.

- Puyallup, WA, USA

Vehicle makes clicking noise in driver side front wheel area when making a sharp left turn and moving vehicle from a stopped or parked position. Vehicle was taken to dealership for inspection and was told by dealership that the issue was compared to a "known good" vehicle which reproduced the same sound. Dealership said this is considered normal. Dealership test drove vehicle with me and confirmed hearing the noise. This issue is potentially a faulty axle and or CV. This is potentially a safety risk as a can cause unstable driving, resulting in injury or death.

- Elk Grove, CA, USA

Car will stop abruptly even when simply reversing out of my garage when there are no obstacles behind me. This poses a safety risk to me and others. Car has not been inspected. I was told by the dealer this is a known complaint. No warning lights or messages.

- Trumbull, CT, USA

When using my HondaLink app to unlock the door, sometimes the app has issues sending the signal to the car. This is a safety issue because in the event I lose my keys I will be locked out of my vehicle, or in the event of an emergency when I need to access the vehicle quickly, I will be unable to do so This is unconfirmed by any dealer and I have not contacted the manufacturer about the issue.

- Morgantown, WV, USA

On 13 August 2024 I was driving my 2024 Honda Prologue when the DIC and infotainment screens went blank. At this time with no information displayed on any screen, the car was unsafe to operate. I drove the car straight to the local dealer, Tony Honda. The dealer was unable to diagnose the problem. After contacting Honda Tech support, they decided the audio control unit was defective. After 65 days the dealer was able to replace the unit and it seems to work properly. Honda informed the dealer the car was safe to operate without any display screens or information. Actually the car was unsafe to drive with no speedometer indication or any other control functioning.

- Kailua-Kona, HI, USA

The center console and the screen behind the sharing wheel black at the same time while I was driving. I couldn't see the speed I was going while driving. I tried turning off the car, taking the key out, then turning the car back on the nothing changed. This issue put me and the other people on the road at risk. Two days before my center console was glitching. I tied to put the map on google maps and apple CarPlay map and it was non stop moving. After about an hour the screen and maps staring the work fine then this time it went completely out. I have schedule an appointment at my nearest dealership for this issue hopefully they know what going on. I have also went online to see if I am the only one experiencing this problem. I few other people have also voiced their concerns on this issue.

- Piscataway, NJ, USA

I just leased a 2024 Honda Prologue in October. It has a serious design flaw that Honda is refusing to fix -- the minimum temperature setting for heat is 70 degrees! Set the temperature any lower than 69 and it will blast feet and face with cold air even if the car is cold and it is 20 degrees outside. With a heavy winter coat, that's way too warm (and its also bad for range). I consider it a safety issue because when it gets too warm, it negatively impacts my alertness. And I can't safely take off my heavy winter coat while on the highway. I opened case #[XXX] with Honda on [XXX] and on Dec 20 Cynthia called me back to say that unless NHTSA declares it a safety defect Honda will not be fixing this. Now I'm stuck with the 3 year lease with this problem unless I can convince the dealer and Honda Finance to terminate the lease and refund my money. If I had known about this limitation I would have never leased this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Ossining, NY, USA

My Daughter left to go to school and when she got on to the road from driveway both screens on car went out. I had her come home and tried to get the dash to come on by turning car off then back on multiple times and nothing happened. Called Honda roadside assistance to get vehicle towed. Went back to vehicle to try again and the dash was working again. Called Honda roadside to update they suggested still having it taken to shop to be looked

- Bridgeport, OH, USA

This is an EV by Honda and the system did a reboot while driving on highway at 60mph. All electronic shut down and I was able to pull off onto the shoulder. The car rebooted and drove fine as I was 3 hours from home.

- Oakland, NJ, USA

Honda requires Prologue owners to use the Honda Link app in order to obtain warranty information, use credits, access features - but most importantly and the largest issue is we can-??t get critical software updates for the vehicle because we can-??t access the Honda Link app. We have submitted all of this information and have an open case with Honda (case #14996478) for the past 7 weeks with no resolution to this issue - since the day we leased the vehicle. Honda states this is an issue to be addressed by a contracted IT team, but so far does not have a fix, nor do they contact me or provide any updates. One of the team members at Honda told us last month to stop driving the car, so now we can-??t drive it without worrying about missing a critical update as this issue is not yet resolved.

- Pooler, GA, USA

On [XXX], around 8 PM, I was driving north towards DeLand, Florida on the highway at approximately 70+ miles per hour when my 2024 Honda Prologue started to slow down on its own. The air conditioning system shut down, and a warning displayed on the dash: -??Service High Voltage System.-?? I immediately drove home and contacted CarSafely, fearing that the car might become stranded and was not safe to drive. The following morning (Tuesday, [XXX]), around 8 AM, I emailed and called the Coggin DeLand Honda service department, informing them of the issue and sharing photos and a video of the incident. The error/warning disappeared after turning the vehicle on and off several times. Coggin advised me to bring the car in the next time the warning appeared on my dashboard. On Thursday, [XXX], around 12 PM, I was driving on [XXX] towards Daytona Beach at around 70 mph when the vehicle suddenly slowed down again. The air conditioning system shut down, and the service warning -??Service High Voltage System-?? appeared on my dashboard once more. I immediately got off the highway and stopped at a safe location to turn off the vehicle and document the error and warning on my dashboard. I emailed Coggin DeLand Honda again to inform them of the issue. On Friday, July 5, 2024, I took the car to the Coggin DeLand Honda service department, where they connected the vehicle to their computer for a diagnosis. The service department detected the error and reset/cleared the error code. However, the service tech informed me that they could not fix the issue due to insufficient information, as the vehicle was built by GM (General Motors Corporation). They advised me to return directly to the dealer without an appointment if the error reappeared. On Monday, [XXX], around 8 AM, while driving at approximately 25 miles per hour on a local road near my home, the -??Service High Voltage System-?? error reappeared. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Deland, FL, USA