10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
32 miles

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« Read the previous 20 complaints

problem #54

Feb 102025

Prologue

  • miles
Both front and rear axles are faulty. The make clunking noises when you make a 90 degree turn. The dealership says the car is safe but this is a bad experience.

- Portland, OR, USA

problem #53

Feb 092025

Prologue

  • miles
Steering & front axle make loud clicking noise when turning, Honda is aware of the problem and that the problem gets worse over time but I am worried about steering/suspension failing before Honda has a fix available.

- Battle Ground, WA, USA

problem #52

Jan 312025

Prologue

  • miles
As others have reported here and elsewhere online, my Prologue emergency braking/collision detection system repeatedly activates when there is no danger of a collision. Backing out of my driveway I can expect that 25-50% of the time the car will slam on the brakes for no reason and apply the parking brake, which I then have to disengage manually to continue backing out. More recently, I was driving 30 mph on a city street with no one in front of me when without warning the Prologue slammed to a complete stop. Fortunately no one was behind me or I almost certainly would have been rear-ended. After four months of owning the Prologue, and seeing this exact problem reported over and over again, it's evident the entire electronics system is glitchy at best and downright dangerous at worst. Everything from the crash-avoidance cameras (regularly issues messages that they're blocked when they're obviously not) to the remote starter (supposed to come on with two quick presses of a button on the fob, but often takes a dozen or more to actually activate) is borderline non-functional. Whether this is a software or a hardware problem, or some combination thereof, there's no question in my mind that sooner or later, as more of these vehicles are on the road, one of these malfunctions is going to cause a crash. I hope the NHTSA will see enough of a quorum of similar complaints to investigate before that happens. For my part, I've turned off all driver assist systems in my Prologue, which is the only way I can be assured the car will only brake when it should. Additionally, again as many others have reported, my Prologue knocks somewhere in the vicinity of the front axle whenever I corner sharply enough in either direction.

- Portland, ME, USA

problem #51

Jan 202025

Prologue

  • miles
The car makes a clicking noise when I turn. It is brand new with only 1100 miles on it. The noise started within the last few weeks. While the dealer claimed the car is safe to drive, I am concerned a part may fail while I am on the road.

- Ballston Spa, NY, USA

problem #50

Jan 292025

Prologue

  • miles
1. When I turn my car either left of right there is a huge noise under the hood at the joint like a cracking noise. It is very concerning and doubt that some thing big is broken. I got to know in the forum that almost all the cars are having this issue. 2. When using my HondaLink app to unlock the door, sometimes the app has issues sending the signal to the car. This is a safety issue because in the event I lose my keys I will be locked out of my vehicle or in the even of an emergency when I need to access the vehicle quickly.

- Pelham, AL, USA

problem #49

Jan 012025

Prologue

  • miles
There is a loud knocking or banging sound when making sharp turns. Particularly a turn of 90 degrees or sharper. It sounds almost like something under the car coming from the wheels area. It goes away as you release the steering and straighten back out. But it is loud enough that I am thinking of going back to the dealership to get it checked out.

- Middletown, Ri, 02842, RI, USA

problem #48

Jan 062025

Prologue

  • miles
Within a few hundred miles of owning, the CV joint started clicking. Dealer says they can't even locate the part. Told me to keep driving it, but it seems unsafe. Problem seems to be getting more severe and dealer still has no eta on the part to fix the problem. Concerned that CV joint will fail while driving - but dealer keeps saying it's fine.

- Millcreek, UT, USA

problem #47

Dec 042024

Prologue

  • miles
Clicking noise when turning

- Toledo , OH, USA

problem #46

Dec 022024

Prologue

  • miles
Component/System Failure: The issue involves a clicking noise coming from the front of the vehicle whenever I turn the steering wheel to the left or right. Based on my observations, I suspect that the noise is coming from the axle, particularly one of the CV joints. The clicking noise is noticeable at low and moderate speeds, and it occurs consistently every time I turn the vehicle. Safety Risk: If the issue is indeed related to a malfunctioning CV joint, this could potentially pose a significant safety risk. If the CV joint were to fracture or break while driving, it could result in a loss of control of the vehicle, leading to an accident. While the noise itself is not an immediate hazard, the possibility of a sudden failure of the axle or CV joint is concerning, as it could impair my ability to control the vehicle and could potentially cause a serious crash. Reproduction/Confirmation by Dealer or Service Center: The problem has not yet been inspected by a dealer or independent service center. However, the clicking noise can be reproduced consistently every time I turn the car, whether turning left or right. Given the regularity of the noise, I believe this issue is likely to continue and should be addressed. Inspection by Manufacturer, Police, Insurance, or Others: At this time, the issue has not been inspected by the manufacturer, police, or insurance representatives. Since the noise has only recently started and has been persistent, I have not yet taken the car to the dealership for an inspection, but I intend to do so soon. Warning Lamps or Messages: There have been no warning lamps, messages, or alerts shown on the dashboard related to this issue. The vehicle continues to function normally aside from the clicking noise when turning. No other symptoms or mechanical issues have been noticed. When It First Appeared: The clicking noise first appeared around 1000 miles ago. As of now, the vehicle has accumulated approximately 5000 miles.

- Elmont, NY, USA

problem #45

Jan 012025

Prologue

  • miles
I am having issues with clicking noises from the front of the vehicle either if I turn left or right. I been told it-??s a known issue when I return it to the dealership and there is nothing wrong with it and that a replacement will not help cause it comes back the noise

- Barnegat, NJ, USA

problem #44

Jan 222025

Prologue

  • miles
There is a loud, audible clicking noise when turning the steering wheel to the left or to the right, regardless of speed.

- Washington, WV, USA

problem #43

Jan 062025

Prologue

  • miles
Around 2000 miles I-??ve noticed a clunky sound when I made rights with the vehicle, so I brought it in to service and they mentioned a problem with the CV axles. I drove a loaner while they waited for the parts so they could replace it. Eventually, the part came in and they replaced it. Less than 48 hours later after getting my vehicle, the sound was back. I brought it in again and they mentioned that Honda says there-??s currently no fix for it. I have now been driving it this way for a few months and to me, it seems as if the sound is getting louder and quite frankly I don-??t feel safe driving this vehicle. My vehicle has less than 6000 miles on it and to have these type of problems. I feel something needs to be done about it.

- Omaha, NE, USA

problem #42

Nov 152024

Prologue

  • miles
weak CV joint in the front axel produces a click-noise during front turns. inspected @ manufacturer dealership, parts are on back order. Apparently this is a known issue. Additionally, the HVAC system required valves to be replaced on a new car (>3000 miles)

- Levittown , NY, USA

problem #41

Oct 092024

Prologue

  • miles
Suspension Related Issue: CV Axel Joints causing clicking, which is the most common issue among users of this car. Apparently the Driveshaft needs to get replaced as well. I got the right side done as the car was pulling to the right before the replacement, but the other part is on back order with no ETA. Been driving this way since October 2024. So I will believe for now that it's safe to drive the car as per dealer's recommendation to do so. Braking: The One Pedal feature turns off at random when starting the Car. Almost got into an accident not knowing it was off. Dealer cannot replicate the issue, but it happens to me randomly. It's to the point I have to check that first before operating the vehicle. Could be the memory of the vehicle not retaining the settings. Blind Spot Warning: The sound notification has recently turned off and is no longer working. Needs to be inspected by Dealer. Off-topic: Some Dealers only have 1 certified technician to work on the car. You're at the mercy of their availability when something needs to get fixed.

- Central Islip, NY, USA

problem #40

Jan 022025

Prologue

  • miles
Car makes clicking/knocking noise in front end when turning left or right. Took to dealership and they said it is likely CV joint issue. Part is on back order and awaiting part for replacement. Unclear how safe it is to drive in this condition. Occurred with around 2000 miles on the car.

- Newton, MA, USA

problem #39

Dec 292024

Prologue

  • miles
When turning the wheel there is Clicking sounds from the front axle, turning 90 degrees right or left. Dealer has been informed and said it sounds like an axle issue and that others have complained about this. Started almost immediately after taking delivery. Also rear camera failed after 1 hour of taking delivery.

- Rollinsford, NH, USA

problem #38

Nov 272024

Prologue

  • miles
When the car is first started especially on cold days when turning right there is a series of 5 clicks that are known in our Honda group to be coming from the CV Joint. It has been known yet the dealerships are keeping our cars for months waiting on parts so it is keeping a lot of us from taking them in.

- Fort Worth, TX, USA

problem #37

Jan 142025

Prologue

  • miles
I got the high voltage battery warning error on my dashboard after one random night of charging. The error doesn-??t go away after 3 days and at times, the vehicle could not charge. I contacted my salesman and he suggested a hard reset which involved turning off the car and keeping the car fobs at least 20ft away, which worked. However I-??m still concerned there is an issue with the battery. The memory seat setting doesn-??t connect to the profiles. It randomly picks between 1 and 2 whenever the car turns on. Guest profiles can-??t have their name saved unless their Google account is connected. The speaker rattles when volume is higher than 20%. There-??s a knocking/clicking sound whenever I steer left or right. I called the dealership on 1/22/25 but was told it is not an issue. The vehicle has about 800mi on it. Front and rear collision warning sensors are too sensitive. The default settings for both are -??alert and brake-?? which had led to random braking when backing out of a parking spot AND random braking when I was driving on the road. Luckily no accidents occurred and I have turned both to alerts only.

- Houston, TX, USA

problem #36

Jan 132025

Prologue

  • miles
Lots of "clicking" noises when turning right or left. I believe the noises are coming from the CV axles.

- Aurora, CO, USA

problem #35

Dec 172024

Prologue

  • miles
Loud clicking noise in front end when making hard turns. Suspect CV joint or related front axle issue. Have confirmed noise with dealer, no solution offered yet. A failed CV joint or axle poses a safety issue, particularly at highway speeds.

- Norfolk, MA, USA

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