10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 42,366 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Brakes are spongy/soft - My car has been inspected by a Hyundai dealership and an ABS control module replacement has been recommended at cost of $2901. A safety recall campaign was issued in 2012 to include "certain 2009-2012MY Genesis (BH) produced from April 30, 2008 to March 28, 2012 (Recall #114). On May 9, 2022, TSB #22-BR-001H-1 was issued. My car's VIN indicates that my car was produced March 30, 2012 and the repair under the "extended warranty" has been denied because my car was produced two days later and therefore not included in the safety recall. I have reached out to Hyundai and I have a case manager assigned to me.
- Rossville, TN, USA
ECBM Electronic Control Brake Module malfunctioned at 78,500 miles and dealer could not fix because computer would not read anything. Cold have caused a serious accident if it had happened when driving.
- Greer, Sc, SC, USA
The contact owns a 2012 Hyundai Genesis. The contact stated that vehicle was taken to the dealer to be serviced under NHTSA Campaign Number: 13V489000 (Service Brakes, Hydraulic) however, days later the contact stated that while driving the brake pedal was depressed and felt spongy while the vehicle was coming to a stop. The vehicle was taken back to the dealer where the brake rotors were replaced on the vehicle. The contact stated that failure reoccurred approximately 25,000 miles later; however, the vehicle was not taken back to dealer for diagnosis to be repaired. The contact stated that at 35,666 miles, the vehicle was taken back to the dealer where he was informed that the front brakes needed to be replaced. Additionally, an abnormal noise was heard coming from the transmission. The contact was informed that the transmission needed to be replaced. The transmission and front brakes were replaced. The contact stated that while parking the vehicle after picking it up from the dealer, he heard a popping sound. The vehicle was taken back to the dealer where he was informed to reinstall the old transmission. The transmission was replaced; however, the failure persisted. The manufacturer was notified and case was opened. The approximate failure mileage was 25,000.
- Somerset, KY, USA
if the brakes are hit hard and ABS engages, the pedal immediately goes soft and stays soft braking is impared bu 50% until the ABS module resets itself randomly but only after parking the car for a while. this has happened 2X to my car and there are multiple reports on the genesis forums about the exact same issue
- North Babylon, NY, USA
While in route to the dealer for one issue, my smart cruise light came on. I reported this to the dealer upon arrival and they ignored. They repaired one item under warranty in which I though took care of both. By time I left, allowed the car to warm up; the smart cruise light came back on. I contacted the dealership & asked them what happened to this 2nd issue. They scheduled an appointment and I was informed by that time and visit; the warranty had expired and I will have to pay $4200 to repair the problem that they now see. I had also been complaining about my ABS/ESC/auto hold lights were constantly flashing, now they remain solid. It causes the vehicle to jerk when in reverse. I have read about several recalls regarding issue. The situation has gotten worse and I was told it is now leaking brake fluid. The dealership has now given me a price totaling $7000 to repair or purchase a new vehicle. This is money I cannot pay and I know my vehicle was still covered when the problems/ recalls started. These incidents occurred on several dates.
- Quincy, FL, USA
The contact owns a 2012 Hyundai Genesis. While the contact was attempting to place the vehicle in drive and release the parking brake, the vehicle made a loud abnormal noise. The vehicle was towed to sport durst Hyundai (4507 durham-chapel hill blvd, durham, nc 27707 (919) 251-5996) where the contact was informed that the motor for the electronic parking brake needed to be replaced and the brakes were faulty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 129,000.
- Durham, NC, USA
Sometime the transmission shift very hard while driving, it has a wild unexpected jerk
- Jacksonville, FL, USA
2012 Genesis sedan consistently stalls under medium to low speeds while braking or making a turn. All warning lights come on and loss of steering and braking occurs. Car is difficult to control safely without use of emergency brake due to the loss of steering/braking. This incident now occurs with each car trip while traveling on all kinds or roads and at various speeds but not more than 40 miles an hour. I am worried for the safety of my wife and 3 year old child since I take them everywhere with me. Car has been at Hyundai dealership for 4 days and they can not diagnose the problem because there are no fault codes to look up.
- Clermont, FL, USA
Car turned off by itself while driving. Steering and braking were affected and not working.
- Columbia, MO, USA
My windshield wipers do not clear the windshield properly in inclement weather, my brakes sometimes make scrubbing sounds, my tires seem slippery sometimes when turning a curve, and my car jerks sometimes when pulling off after sitting still.
- Mcdonough, GA, USA
Emergency parking brake suddenly activates without touching any controls. Epb light appears on the dashboard. When car is placed in park, epb light goes off but epb is still engaged. Epb light reappears when car is placed in drive and epb is still engaged. Turning off engine and restarting does not solve the problem. Only way to solve the problem is to place the transmission in drive and floor the accelerator. Epb makes loud noise and there is significant resistance from the epb but the epb finally disengages and car drives normally. Smell is present from the epb system and resultant examination of system shows flaking of pad from heat caused by procedure. Dealer has been informed of problem since 2013 but says it can do nothing because it cannot replicate the problem. Diagnostic shows three codes dealing with epb system but dealer says codes are "general" in nature and do not pinpoint the problem. Says nothing can be done until problem is replicated in presence of dealer. Failure has thus far only occurred when vehicle is stopped but my fear is that it will happen when the vehicle is moving. Putting pressure on the brake pedal and attempting to disengage the epb using the epb tab for "engage/disengage" does not work. Date given below is the latest occurrence. Problem has existed on and off for more than three years. Problem occurs randomly and intermediately. Vehicle left with dealer on three separate occasions but dealer could not get problem to occur and will not make repairs because of this.
- San Antonio, TX, USA
The contact owns a 2012 Hyundai Genesis. While at a stop light, the vehicle suddenly experienced unintended acceleration. During the incident, the brakes malfunctioned and would not immediately stop the vehicle when the brake pedal was depressed. Moments later, the engine backfired and the check engine indicator illuminated. The vehicle was taken to the local dealer (Hyundai of coconut creek in coconut creek, fl) where it was diagnosed that the engine valve was faulty and needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the transmission was faulty and need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 65,000.
- Coconut Creek, FL, USA
The contact owns a 2012 Hyundai Genesis. While attempting to make a right turn at 5 mph, the vehicle stalled and caused the power steering to seize. The brakes failed and the battery and check engine warning indicators illuminated. The failure occurred two additional times. During the last occurrence, the vehicle was pushed to a parking lot. A tow company was called, but the vehicle restarted on its own. The vehicle was not towed, and was driven back home. The local dealer and manufacturer were not contacted. The failure mileage was approximately 65,000.
- Katy, TX, USA
Engine shutdown and lost steering and brake control when making a right turn. This is the 2nd time this has happened. Details: On both the times, when I was trying to make a right turn at a slow speed the engine shut down and I lost control of steering was well as brakes. I had to put the car in park, in the middle of the intersection and push button to start the car again. Luckily there was nothing in the way (car or a pedestrian), or else there would have been an accident. This could be an even dangerous issue if this happens when making a left turn or when on a freeway. Please issue a recall for this, and have Hyundai fix this problem.
- Plano, TX, USA
Brakes went soft after a few minutes of driving. Normal braking through several stop and go intersections. Then a sudden unexpected change which resulted in pressing pedal to the floor and the brakes barely slowed the car. Turning the car off and back on restored braking to normal use.
- Rockledge, FL, USA
The contact owns a 2012 Hyundai Genesis. While driving 20 mph, the brake pedal was depressed, but the vehicle failed to come to a complete halt. The contact had to pump the brake pedal multiple times in order to stop the vehicle. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact was aware of NHTSA campaign number: 13V489000 (service brakes, hydraulic), but the VIN was not included. The failure mileage was 64,000.
- Summerville, SC, USA
My wife and I have a 2012 Hyundai Genesis 3.8 sedan. My wife is the primary driver. She came home one evening and told me that the car failed to stop and went into the intersection as she attempted to stop for a red traffic signal. I immediately drove the car down the street and observed that you had to pump the brakes to stop and the pedal went to the floor. I added some brake fluid and pumped the brakes. I drove the care the next few days and noticed that over time the same thing happened with the pedal going to the floor. I took the car to my mechanic and had all the brakes changed. That cost me over $320. The mechanic advised me that the car had a faulty master cylinder. To shorten the story. Due to the dealer cost of from $275 to $365 for a master cylinder. I bought 2 online and 1 at oreilly auto parts. I spent $105, $81, and $79 for each respectively. Each time the mechanic advised me that the were not compatible. He was so conflicted by the process advised me to take the care to the dealer and told me that with only 91000 miles and a well maintained 4 year old car, it is unheard of for a master cylinder to be faulty. I contacted Hyundai and was told there was no recall nor was my vehicle covered by my factory warrantee. I am a retired auto theft officer so I decided to check with NHTSA for complaints and recalls. I am positive that this recall applies to my car. I have had the same process happen to me regarding the windshield wiper motor. Hyundai would not help so I found a motor at a junk yard. I paid to have it installed. However it only works at one speed. I would like it replaced and a refund for the cost incurred to find and replace it. I also would like the braking system repaired and compensation. Hyundai's recall number is 114. I would like to invoke the lemon law..
- Corona, CA, USA
Vehicles brake pedal became very soft and needed to press down all the way down on the pedal for the vehicle to stop. Was driving on the highway when this occurred. Drove straight to the Hyundai dealer and told the service tech of my issue. Received a call from the advisor where he explained the ABS system on the vehicle had failed and needed to be replaced. Cost is $2,300 plus $260 for the front pads. I quickly did a research on my vehicle and saw this is a recall problem with my car but the advisor said that was just a rumor online and it was not true. Called Hyundai and they said the recall was performed at the dealer in January 2014 but I don't have a service record stating this. Calledthe dealer back to gain a copy of the recall work order and it just states "recall item section performed" without any details. Dealer refuses to correct issue and stated my only options are to pay 3K in repairs or drive off the vehicle with care. Also my car just lapsed the 60K mile warranty about 3 months ago.
- Plantation, FL, USA
The contact owns a 2012 Hyundai Genesis. While driving 5 mph, the brakes failed. The contact continued to depress the brake pedal and it traveled to the floorboard of the vehicle. The contact was able to use the brakes just enough to get the vehicle to a dealer. The dealer repaired the brakes, but the issue recurred. The manufacturer was not made aware of the issue. The failure mileage was 47,000.
- Courtlandt Manor, NY, USA
- Sewell , NJ, USA