10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 4,136 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2020 Hyundai Kona. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed however, the vehicle failed to respond as designed. The contact stated that the vehicle failed to shift into gear properly. The failure recurred several times. The vehicle was taken to the local dealer who inspected the vehicle and performed an oil change. The mechanic was unable to duplicate the failure. The contact then received notification of NHTSA campaign number: 21V301000 (Engine) was concerned that the failure listed in the recall was the cause of the failure his vehicle had experienced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 22,000.
- Louisville, CO, USA
Car is 1 years old, just over 4600 miles on it.. Over the past month, vehicle stalled 4 times, twice while slowing to a stop during traffic on the freeway, on different days. Thankfully the car started back up again, as I was In the middle lanes both times. Then stalled again once more after each freeway stall, also coming to a stop. Vehicle also seems to be using a lot of engine oil. Started getting dashboard messages needing service. Then a few days after the car stalled for the fourth time, my engine light came on. So I had my car towed to the dealership for service on 6/24/2021. I really feel this is a safety concern, I don't know what I would have done if the car did not restart while I was on the freeway. I could have had my 4 year old niece with me. Only warning light, was the engine light and dashboard said I needed service. Car is currently still in the shop, but they called me today and said the diagnostic shows a CVT (something) insulator failed and they have ordered the part.
- Sacramento, CA, USA
There has been no determination when the recall will be implemented. My car is already down over a quart of oil. There are less than 11,000 miles on the vehicle. I am afraid to drive the car!
- Charlotte, NC, USA
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Centerpoint, AL, USA
The contact owns a 2020 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 21V301000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that while driving at 60 MPH, the vehicle started to lag while depressing the accelerator pedal with several unknown warning lights illuminated. Upon restart of the vehicle, the contact drove slowly back to her home where several warning lights illuminated again on the instrument. The vehicle was driven to a local dealer where it remained since the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 11,000. Parts distribution disconnect.
- Northport, NY, USA
Accident due to recall
- Highland Falls, NY, USA
My engine is consuming more engine oil than it should be. It is consuming 1.5 quarts every 1,000 miles due to a manufacturers defect. I have attempted to reach out to the dealership service department for a resolution in which they have been unable to provide. I purchased this vehicle 05/25/2020 with 18 miles on it. The service department is wanting to charge a total of $1,000 to -€œtest-€ for the defect. However, said defect is directly related to the recall that I was informed of on 05/03/2021. I noticed the defect in March 2021 when I realized there was no oil in my car. I had it serviced prior to that in late January and do not commute more than 8 miles round trip for work. The defect was experienced again on 06/09/2021 when my engine made a ticking noise while driving it. I again checked my oil to find there was none in it.
- Tracy, CA, USA
A recall has been issued some time back and said it was possible for engine to catch fire. Still to this date no resolution and they-€™re dragging their feet. People need their vehicles and we still paying for these vehicles that are basically useless. I can-€™t take my new vehicle on business trips because it-€™s unsafe so I-€™m having to rent vehicles. I-€™ve called and emailed them and it seems to be no rush for them. Ridiculous and sad-€¦.
- New Orleans , LA, USA
Our car stalled out multiple times within a 5 min increment. We took it to the shop and it has been there for over 30 days. We have no case manager from Hyundai and no estimated time for a fix. We're getting charged out of pocket for a rental that is going on for 30+ days and Hyundai will not: 1. Call us back and give us a case manager 2. Tell us how to be reimbursed for these expenses 3. Provide a timeline or estimate on fixes
- Cincinnati, OH, USA
On 30 May 21, I was getting ready to pull into my driveway, stopped the vehicle to let a passenger out of car, when suddenly the vehicle accelerated at a high speed crashing into my house. I nor the braking assist could stop the vehicle, resulting in the collision with house. I and my passengers sustained seat belt injuries.
- Riverside, CA, USA
Dears, I have been contacting both the dealership and the manufacturer to assist with the recall, no help whatsoever. I had this issue before the recall and the car still has a similar issue, I cannot drive it and in the same time I don't have another car. and I cannot risk my life or my daughter's being in the car. both parties have been the worst to handle this issue as I was informed the remedy will not be out until end of June. this is a cost damage on me. please advise as I would really appreciate your help. Best, Haya
- Washington , DC, USA
Car has been taken in numerous times for emmisiions related issues to vent pipe and charcoal canister. Still getting same check engine codes. Frustrating since inspection is due. I contacted Hyundai corporate.
- Buzzards Bay, MA, USA
The contact owns a 2020 Hyundai Kona. The contact stated that the vehicle consumed an excessive amount of engine oil. The contact mentioned that occasionally the vehicle stalled while depressing the accelerator pedal, with an abnormal grinding sound coming from the engine. There was no warning light illuminated. The vehicle was taken to linwood motors paducah (3345 park ave, paducah, ky 42001) where the mechanic performed an engine cleaning however, the failure persisted. Upon investigation, the contact discovered that the VIN was included in NHTSA campaign number: 21V301000 (engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but offered no assistance. The failure mileage was 9,500. Parts distribution disconnect.
- Anna, IL, USA
In the last 3 weeks the engine started making a rapping noise, from the time I start it and drive till its parked and shut off. The rapping is getting progressively louder. I had the oil changed at the dealership in January and is not due for another yet. I bought the Kona in August of 2020 and it has less than 3800 miles on it. I am driving to charlottesville Virginia with three family members so I will be taking it to the dealership for service asap.
- Greensburg, PA, USA
On 2/22/21 my vehicle shut down due to needing my oil pump replaced. About a month later my Kona started making noises. It sounded like a diesel truck. I took it to the dealership and now they have told me my engine needs to be replaced. Due to the engines being on backorder I will not getting my vehicle back anytime soon.
- Chesapeake, VA, USA
My 6 month old, Hyundai 2020 Kona that I bought in July of 2020 with only 7000 miles on it had its engine fail as I was driving multiple times before I was able to get it to a mechanic. No indication lights came on telling me that there was something wrong with the car before the engine failed. The car is now at Hyundai dealership and they are telling me that my new car needs a new engine and they have no idea what started it or if replacing the engine will fix it. This incident happened while I was pulling into a parking lot, while I was on the highway, while I was at a stop light and again pulling into the Hyundai dealership. I do not feel safe driving this vehicle and the dealership is not doing anything to make this right.
- Carlsbad, CA, USA
While braking forward or backing up their is a continuous scraped noise and it doesn't matter if it rain, dry, hot or cold weather.it my noise while braking all the time. It started at 1,000 miles and now it has 8,000 miles.brought it in February 2020.test drive one 6,000 and noise was worst.they said all of them make same noise.help
- Baltimore, MD, USA
Dealership has had my 2020 Kona since November 12, 2020..second time in for service on vehicle same issue, first time I was told loud ticking noise coming from motor was normal. Brought back again second time as noise was getting louder, even sent them noise videos of sound, they could not locate an issue at first had Hyundai tech assisting them. Finally got a response from the service rep tom week later (last time any communication) at dealership said there is definitely issue with motor and now Hyundai motor corporation as well as tech and dealership are involved may replace motor. I have not heard anything in 2 weeks, left voicemail for service shop manager on 11/23/2020, I never received call back. Drove past dealership today 12/4/2020 and car was in parking lot, I drive past nearly 3 times a week this is first time I have seen it outside since dropping vehicle off. This is my second report on this site. Ticking engine noise never stops, driving, park, sitting idle in drive.
- Smithtown, NY, USA
Bought new car July 2020, was good for a little while then started to have loud ticking noise under hood. Brought car in for service at 3100 (approx) miles had a few issues at this service, main was noise. Was told mechanic looked under heard noise (as did front desk rep) and mechanic said it was normal on this car. I took car back again for same issues approx 2 weeks later (they hear noise dont know where its coming from I was told, they have tech advice looking into it now). They now have had my car for 6 days. 6th day I get call telling me that there is something wrong with motor, everyone is involved now, Hyundai motor Corp, technical service and dealership, trying to figure out if its just a replacement part or needs whole new motor. Rep said they were going to be running 3 more tests and would let me know Wednesday. Noise is constant while in park or drive does not matter.
- Smithtown, NY, USA
- Chesapeake, VA, USA