9.4

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,386 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #20

Jun 282024

Palisade

  • miles
On Friday 6/28/24 I turned my vehicle on to drive to lunch. I put the vehicle in drive and started to move forward out of my parking spot when the following errors flashed on my dashboard in succession: "Check Forward Collision-Avoidance Assist System", "Check Lane Departure Warning (LDW) System", and "Check High Beam Assist System" and then the steering wheel locked while the vehicle was still moving forward. I put the vehicle in park, turned it off, turned it back on and there were no problems. On Saturday 6/29/24, the same series of events happened in the evening when turning the vehicle on from park. On Sunday 6/30/24 I turned the vehicle on in the morning and backed out of my driveway. When I put it in drive and started going down the road the same series of events happened again. This time, it did not resolved when I turned the vehicle off then back on, but happened 7-8 times in succession. The vehicle was not driven all day and when I turned it back on Sunday evening it seemed fine. I drove across town to meet a friend, put the vehicle in park to wait, then in drive (so it had been running for approx 30 minutes) and the issue happened again. On Monday 7/1/24 I had the vehicle towed to the dealership and the issue happened to the tow truck driver as he was getting the vehicle off of the truck. On Friday 7/5/24 I called the dealership and they have "verified my concern" but are not sure why it is happening. I am now waiting to hear back from them on this issue. I have read on an online forum that multiple people have had this same issue with the Palisade.

- Searcy, AR, USA

problem #19

Jun 042024

Palisade

  • miles
My 2020 Hyundai Palisade slipped into neutral while slowing down in traffic. Was able to quickly pull over, brake and put back into drive. Happened 3 more times while slowing down for turns on my way home. All happened under 15 mph and had a slight grinding sound when placed back into park, drive then accelerating. Plan to take it to the Hyundai dealership tomorrow, but scared to drive it!

- Saint Charles , IA, USA

problem #18

May 282024

Palisade

  • miles
On 4 occasions the vehicle completely turned off while I was driving down the avenue. It turned on all the lights on the front panel before turning off completely.

- Kissimmee, FL, USA

problem #17

Dec 042023

Palisade

  • miles
[XXX] - Driving from San Diego to Ventura County (home), my dash flashed something to the effect of "Emergency Braking System Malfunction" as my brakes were engaged while driving 65-70 miles an hour (no vehicles close in front of me or on either side). This was VERY scary and could have caused an accident if there had been vehicles closer. Usually when this system j=kicks in you get a Collision alert alarm, then braking initiates. There was no collision alert either. [XXX] - Took vehicle in and Hyundai said they could not recreate and had me take vehicle home [XXX] - Same thing happened on my way home from camping (emergency braking malfunction and brakes engaged while no vehicles around and nothing in front of me). This time the warning light (Triangle with "!" in middle and a number 1 lit up on dash and stayed on until I turned car off (I have a photo). [XXX] - Found this issue reported by multiple people on Hyundai online forum (emailed to manager at Alexander Hyundai). [XXX] - Took vehicle back in. Manager said he would check cameras as he believes this has happened before and they had to replace cameras. [XXX] - Dealership called and said can't recreate and want me to pick up car. Told them this is going to cause a bad accident and they will be liable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Ojai, CA, USA

problem #16

Nov 112023

Palisade

  • miles
[XXX] - I was turning left from a stop and my steering wheel abruptly stopped (wouldn't turn) and made a very loud noise. It released when I tried again. Didn't happen again for a couple weeks. This went on and on (seldom reoccurring). then it happened like 3 times in two days and I got concerned. November 2023 - I called the tire place because I had just had tire replaced right before this started. The mechanic was able to recreate it and told me it was an electric rack and pinion malfunction and part is about $1,600 and labor about $450. I told him I would call Hyundai since it should be under warranty. Hyundai told me to bring it in. I brought it in on [XXX]. They said they couldn't recreate it and had me pick it up. [XXX] - I drove to San Diego for work. Noise still happening more common now and steering stops. Now having other issues too (with malfunction of emergency braking system - reported separately). [XXX] - Took car back to Hyundai. They said they can't recreate either issue and sent me home with no fix again. [XXX] - Found the exact same issue reported on the Hyundai Forum online. It stated exactly how to recreate (said it occurs when turning left when the eco mode has turned your car off and it starts up again when taking foot off gas and turning left concurrently). I called JJ (manager at Hyundai) back. I emailed him the forum emails and told him that I was able to recreate with this. He told me to bring it back in [XXX] - Dropped car off at Hyundai again. Got call that they can't recreate again and want me to come pick up car. Told him I was concerned for safety (16 year old son now driving). Transferred me to manager and left message. Waiting on call back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Ojai, CA, USA

problem #15

Jan 192024

Palisade

  • miles
Car stored in garage. Upon starting the vehicle instrument gauges (speedometer, tachometer, fuel, etc...) remained in off position. Needles would slightly flutter. Car is drivable, but gauges all read essentially zero with needles fluttering. digital speed reporting was also registering 0MPH when driving. Digital fuel range reports correctly while fuel gauge needle registered E. Turned car off an on several times with no effect. Left car for ~20 minutes and tried again and at this point the gauges worked as intended. This happened once before ~3 months ago, but resolved quickly after 5 minutes.

- Cumming, GA, USA

problem #14

Dec 172023

Palisade

  • miles
hyundai palisade sel 2020 frequently stops the speedometer, rpm meter, fuel gauge, lane departure. This may be due to defection instrument cluster, a recall should be immediately made as it might cause accident as speed of a vehicle cannot be knowing and also the lane departure is never turned on when this happen, also driver won-??t know how much is the fuel remaining. Attaching a photo

- Farmington , CT, USA

problem #13

Jul 232023

Palisade

  • miles
The alternator failed at 65k miles. Lost headlights, steering, all ability to drive on the interstate with children in the car. Thankfully my husband was able to safely get us off of the road and out of traffic without incident. Driving at 70mph when the battery light flashed once, then all dash lights started flashing then car lost power. No warning other than what happened in just a few seconds. Alternator failed and deemed bad by parts stores.

- Erin, TN, USA

problem #12

Nov 122022

Palisade 6-cyl

  • miles
n November 2022 my Hyundai Palisade was recalled because of the tow hitch being a fire hazard. I took my car in thinking that it was fixed. I didn't tow anything until March 2023 and when I went to hook up the u-haul I had rented it was not working. There was no power coming from tow hitch to make the break lights work on the u-haul. The company tested it to make sure it was my car and not the trailer and it was definitely my car not putting out any power. I took my car back into the dealership, and they let me know it was fixed again. In May 2023 I went to tow my jet ski and once again the lights did not work when I hooked it up. I took it back in and they said that I need a new wiring system and wiring harness, but they did not have it in stock. None of the dealerships had it. I started doing my own research and found out that this recall is the same thing for November 2022 and the reason the electric to my trailer wasn't working when hooked up to my Palisade is because back in November the fuse was pulled because of the fire hazard. Hyundai has repeatedly not been able to fix this problem. I bought my Palisade specifically for the towing capacity so I could tow small items around. I have not been able to use it. I have escalated my complaint to Hyundai USA, but no one seems to care to fix it. I have asked for a rental car to help me tow items, but they do not want to supply this or fix my car so I'm able to do it with my own car. Hyundai has had 7 months to get this fixed. This is ridiculous and very frustrating. I either need my car fixed as I am paying for something that I am not receiving or I need my car to be traded in for a new model that has towing capacity.

- Plano, TX, USA

problem #11

Oct 172022

Palisade

  • miles
There is a recall for the trailer hitch that has no solution. Hyundai just pulled the fuse and you can not pull a trailer which is why I purchased the SUV.

- Shillington, PA, USA

problem #10

Oct 152022

Palisade

  • miles
The alternator suddenly failed. This caused the batter to rapidly deplete and lose all electrical function of the vehicle. Loss of power steering, breaks, lights, instrument cluster and gauges. basically the vehicle rolled to a stop. Further investigation has shown that this issue is not uncommon on the Palisade. A quick google search revealed dozens of people with the same issue. Since it-??s on several year models of the Palisade it points to the alternator. It goes out and the battery cannot support the electronics.

- Dubach, LA, USA

problem #9

Aug 042022

Palisade

  • miles
I came to complete stop at a traffic light. Once I got the green arrow I proceeded to accelerate but the car was barely moving. Mashing the gas harder it then began to move. Something seemed odd but wasn-??t sure what. Continuing down the road I noticed my RPMs higher than usual for 45mph. Confirmed with paddle shifters the car was stuck in 5th gear. I came to the next light and car was not down shifting. Again green light, mashed the gas and slow to accelerate. After making it home and leaving the car sit for about 30 min I haven-??t had the issue since. Had I been trying to cross the road during heavy traffic this could have been REALLY bad.

- Cumming , GA, USA

problem #8

Aug 232022

Palisade

  • miles
Have a 2020 Hyundai Palisade, last 4 of vin LU 149 938. The NHTSA.gov website under consumer alert important Hyundai and Kia recall says "as an interim repair, Hyundai dealers will inspect the tow hitch module and remove the fuse, as necessary." The neither Hyundai USA nor the local dealer (Bill Marsh Hyundai, Traverse City, MI) know anything about the interim repair (inspection & fuse removal) mentioned in the NHTSA consumer alert. What's going on" Is the NHTSA website incorrect? And how do I force the dealer to inspect my vehicle"

- Petoskey, MI, USA

problem #7

Jul 282020

Palisade

  • miles
Drivers side window stopped working one month after purchasing brand new. Took to dealership and was told the ICU junction box needed replacing, but they did not have any in stock because vehicle was so new. Was told that this junction box also controls the door locks and that it posed a safety hazard as it could prevent me from being able to get out of the vehicle, but that they could not be held liable for me driving vehicle this way. Once they took my vehicle it took 3 weeks to repair. Now, 2 years later, both front windows and sunroof do not operate.

- Bremerton, WA, USA

problem #6

Apr 022021

Palisade

  • 15,000 miles
While driving on highway 290 West to fredicksburg, Texas on April 2,2021, speed limit varies from 50-60 mph, the vehicle just stopped, all systems were out, message on the screen said "take to service, when convenient". it was very scary as the vehicles from behind were honking and I could not get the car to the side. It could have been a major accident with fatalities.

- Austin, TX, USA

problem #5

Jul 292020

Palisade

  • 128 miles
The contact owns a 2020 Hyundai Palisade. The contact stated that the vehicle was recently purchased from global Hyundai (1099 us-22, North plainfield, NJ 07060). The contact stated that while in reverse, there was an unknown flash on the navigation system screen before the screen became inoperable. Several seconds later, the screen resumed normal operation without driver input. Additionally, the back over prevention screen was also inoperable. The vehicle was not taken to the dealer to be diagnosed. The manufacturer was not made aware of the failure. The failure mileage was 128.

- Rahway, NJ, USA

problem #4

May 302020

Palisade 6-cyl

  • 2,100 miles
2100 miles and the digital and analog speed odometer both stopped working. The gas gauge also acted erratic. It wasn't showing the gas as full but the tank had just been completely filled (picture has example of both). Dealership unplugged the battery and reset the vehicle to factory settings and fixed the problem. I work for a car electrical component manufacturing supplier and it is believed this is caused by software within the instrument cluster because the speed odometer and the fuel gas aren't connected within the vehicle.

- Maryville, TN, USA

problem #3

Oct 302019

Palisade 6-cyl

  • 7,500 miles
Main touch screen will not respond when it is cold outside. We were at our home in Wisconsin until Oct 30, 2019 and it would not respond to touch ( navigation would respond to voice only). November 4 until April 4 2020 we were in Arizona ( temp in the 65-75 range)and had no problems. April 4 till present it will not work in Wisconsin (temp in the 40-50F range). Also screen gets very warm almost hot to touch when it will not respond to touch. Hopping it will not start fire before it gets fixed.

- Wisconsin Dells, WI, USA

problem #2

Jan 022020

Palisade

  • 500 miles
1) first issue was a cracked windshield within the first 500 miles. Driving down the highway, no foreign object, suddenly a crack started to form. 2) second issue is a blind spot warning system alert when no cars are present. 3) third issue is automatic wiper that suddenly come on when no rain or debris are present. 4) fourth issue, but far from the last, is the ongoing wind noise problem that Hyundai can’T seem to solve. It is so loud on the highway that the drone is louder than the radio. I’ve measured this as high as 86db.

- Oak Ridge, NC, USA

problem #1

Dec 142019

Palisade

  • 2,500 miles
We purchased our 2020 Hyundai Palisade limited six weeks ago. Currently has 3000 miles. The blind spot collision warning system (bscw) has a malfunction and stops working after driving a few miles on both highway and city/country roads. There are no cars or trees/obstacles around the car when it deactivates. Restarting the car resets the bscw system, but it malfunctions again in a few miles. When the system is deactivated, we cannot turn off blind spot active assist--it gives a controller error. We tried shutting off the bscw system indicator in the heads-up display. That does not fix the problem

- Pinehurst, NC, USA