10.0

really awful
Crashes / Fires:
2 / 26
Injuries / Deaths:
1 / 0
Average Mileage:
43,935 miles

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« Read the previous 20 complaints

problem #108

Oct 012019

Santa Fe

  • 120,000 miles
For the past 12-14 mos I've had to add additional 1-4 quarts of oil after verifying low oil on dip stick in between regularly scheduled oil changes at Firestone. They noted Dec 2019 internal oil leakage. Oil light never came on. Most recently Feb 14, 2020 check engine light came on checked dip stick twice it only had oil on tip, added 2 quarts oil, light went off. Check eng light came on few days later, repeated dip stick check =added 3 more quarts oil few days later. Repeated several xs throughout Feb 2020. Paid 3 separate mechanics all stated internal oil leak. 1 mechanic stated had several customers with same complaint. He informed me check with dealer for 1 recall or 2 extended warranty & due to oil consumption problem. He estimated approx $5K + to rebuild engine, piston rings issue. I called dealer asked cost for them to check was quoted MINI139 to start. When they emailed appointment confirmation, I confirmed appmt Mar 14, 2020 & asked 1. if a recall existed 2. if extended warranted covered it. When I got there today I asked same 2 questions & was told to pay $42 for oil change #1 today & bring car every 1000 miles 3 more times free of charge so they can track internal oil leak. Was told extended warranty only went to 120,000, my car's @ 125,600. I asked why I wasnt informed of this extended warranty as I received letter last year when I brought car in for courtesy software update & 2018 another courtesy check, they couldnt explain. I feel if I didnt use buzz words 4th mechanic told me I would have been charged more $. a mechanic 3 days ago said I needed exhaust manifold catalytic convtr $1244 & new spark plugs & coils $703. Infomed this mechanic I pd $600 approx 6 mos ago for spark plugs due to hesitation in acceleration & jerky & sputtery motion. I feel like Hyundai is aware of this problem & I read similar issues resulting in fires. I'm still payin on car.

- Romeoville, IL, USA

problem #107

Jul 252019

Santa Fe 4-cyl

  • 122,219 miles
The contact's daughter owns a 2013 Hyundai Santa Fe. The contact stated that while her daughter was driving at 40 mph, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to an independent mechanic who informed the driver that the vehicle was subjected to a recall. The vehicle was then towed to (boulder Hyundai 2555 30th St, boulder, co 80301) where the vehicle was repaired under NHTSA campaign number: 17V226000 (engine and engine cooling). Not long after the vehicle was repaired the 4-wheel drive feature was activated, however the feature failed to engage or operate without warning. The vehicle was taken back to dealer where the driver was informed that the transmission and the rear differentials needed to be replaced. The manufacturer was also notified of the failure and offered no assistance. The vehicle was not repaired. The failure mileage was 122,219. Consumer took vehicle to hotchkiss auto repair (denver, co) and was informed that the transfer case had been removed from the transaxle. They found that all of the splines on the output shaft had been worn down and were not meshing with the splines of the transfer case. Consumer was told that this could have been caused by the prior engine work that was done on vehicle.

- Thornton, CO, USA

problem #106

Dec 292019

Santa Fe

  • 151,000 miles
The check engine came on and a few minutes later, began flashing. The car broke down on the side of I-95. We had it towed to a mechanic who said the "engine is blown"

- Saint Augustine, FL, USA

problem #105

Nov 152019

Santa Fe

  • 20,000 miles
Many time my Hyundai engine hesitates when starting off. Only does this occasionally. My 2013 sante fe has done this hesitation several times when I do not expect it to be done. The dealer has check it and adjusted it but still hesitates, but not often.dealer indicates that there is no recall. Happens when I am starting off.

- Midlothian, VA, USA

problem #104

Jul 122019

Santa Fe

  • 105,000 miles
Complete engine failure at 105K miles, oil was present in failed engine and was not the cause of engine failure. 5 months and I am still waiting for a new engine from Hyundai.

- Hewitt, NJ, USA

problem #103

Nov 082019

Santa Fe

  • 90,100 miles
Vehicle was in the dealership for safety recall campaign 162 on 11/6/19. Dealership instructed me to get an oil change, drive my vehicle, and return every 700-1000 miles to have oil levels checked. I complied and drove my vehicle on a short trip on 11/8/19. At approximately 8:30 pm, as I was driving down the highway, my vehicle's engine seized and I lost all power to my vehicle. My wife and 2 children (4 and 6) were in the vehicle. We were able to coast off of the road and into a gas station parking lot. I contacted the manufacturer and was told that it would be my responsibility to tow the vehicle, find immediate transportation, and pay for a rental vehicle until it had been determined that the engine failure was due to Hyundai safety recall 162. I feel that my family's safety was unnecessarily put at risk as I had my vehicle at the dealership two days prior for this exact recall. The original dealership examining the vehicle is checkered flag Hyundai. Because I was out of town, my vehicle was towed to tysinger Hyundai where it is currently located awaiting an engine replacement.

- Virginia Beach, VA, USA

problem #102

Oct 072019

Santa Fe

  • 129,600 miles
On September 20th 2018 after having the car a week, the car made a noise would not start all the dashboard lights were blinking on and off then never came on again. The car was taken to the dealer for them to say it was a battery, which they never gave a service receipt for no matter how many times I asked. Then again on August 7 2019 my engine light came on and car stop while driving on the expressway with my kids in the car. Thankfully we were able to get off the expressway which was a very scary situation. After about 30 min that did restart but would not accelerate of 60 mph. As we coasted the remainder of our trip. Then again on October 7 the light came on again after receiving an oil change and tune up. This time smoking and stalling and never coming back on again. The brake would be pressed when the push to start betton never went to the on position.

- Decatur, GA, USA

problem #101

Oct 282019

Santa Fe

  • 122,000 miles
We were driving down 231 when suddenly my car stops and we try to get in non traffic...when we go to crank it...it sounds like the engine is falling apart...we have regular oil changes! now they say my engine is blown" what is going on here" recall

- Fountain, FL, USA

problem #100

Oct 152019

Santa Fe

  • 80,000 miles
While under normal driving conditions, after operating for approx. 10 minutes, I was driving on a state route with traffic and the engine completely shut off. No warning, no dash warning lights, not stalling of engine, it simply shut off. Had to pull off side of road, thru traffic, and leave vehicle sitting until it could be towed.

- West Chester, OH, USA

problem #99

Oct 062019

Santa Fe

  • 140,000 miles
2013 Hyundai Santa Fe sport - had engine replaced due to recall end of June 2019. October 6th car stared bucking and unable to go more than 3-5 mph with pedal to floor. Car towed to Hyundai who after inspection said it was throttle body. Cost to repair was just about $900. Had to rent car in order to get to work. Picked up car on Monday night. Wednesday morning made it about 2 miles from house and car did exactly the same thing. Had it towed to Hyundai again!!! the provided a rental car this time. They reset code and checked that throttle body was properly installed and that all connections tight. Hyundai said they drove car for 60 miles and could not replicate problem. Prior to pick up I informed Hyundai service manager that I was not confident that they fixed problem. Picked up car Friday. It is now Monday morning (3 days later) and didn't even make it out of my development. Same problem!!! shame on Hyundai!!! I am fearful to drive this car even if they fix this problem. Don't trust that engine replacement was done correctly.

- Jackson, NJ, USA

problem #98

Jun 222019

Santa Fe

  • 73,000 miles
At less than 73,000 miles, my engine started "knocking" on my 2013 Hyundai Santa Fe. Brought it in to tony Hyundai wapaio for a diagnostic. Metal shavings were found in the oil. Official assessment: Premature bearing wear within the engine.

- Honolulu, HI, USA

problem #97

Sep 162019

Santa Fe

  • 76,000 miles
I was driving on the highway around 65mph with my wife and 6 month old when I realized that applying the gas pedal was having no effect. The tachometer showed 0 RPM. I applied the brakes but they were very hard to press. I was able to safely pull over. We then noticed a burning smell and a little smoke and got out of the car. The vehicle would make no attempt to start and had to be towed. The Hyundai dealership has told me the crankshaft seized. They are submitting documentation to Hyundai for warranty authorization related to the recalls involving engine fires. The vehicle gave no warning that anything was wrong until after the engine stopped.

- Canton, OH, USA

problem #96

Sep 022019

Santa Fe

  • 165,000 miles
Engine failed on highway, had to pull over and car never started back up.

- Yarmouth Port, MA, USA

problem #95

Sep 102019

Santa Fe

  • 91,000 miles
Takata recall. We were driving on a state hwy at 55mph and starting to hear a knock from the engine. In the year and a half of owning the vehicle there were no issues. No indicator of issues or anything. We even had it serviced 2 weeks prior and there were no problems. Within a 2 mile span of the knock starting the vehicle engine seized and shut down. Fortunately, no one was behind us because there was nowhere safe to pull over to for about 1/8mile so we coasted and crept at about 5mph to a driveway where we then were towed to a safer location. No lights or indicators came on until the moment the vehicle shut down. Apparently, this is common with 2013 model Hyundai Santa Fe sport engines after discussing it with their customer service representative.

- Batesville, IN, USA

problem #94

Sep 092019

Santa Fe

  • 110,000 miles
The contact owns a 2013 Hyundai Santa Fe. While driving 45 mph, the vehicle hesitated and seized in the middle of the road. There were no warning indicators illuminated. The contact was able to restart the vehicle, but it continued to hesitate while driving. The vehicle was towed to an independent mechanic where it was diagnosed that the bearing needed to be replaced. The contact associated the failure with NHTSA campaign number: 17V226000 (engine and engine cooling). The contact called Hyundai of cumming (located at 750 peachtree pkwy, cumming, ga 30041, (470) 281-9228) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 110,000.

- Cumming, GA, USA

problem #93

Mar 022015

Santa Fe

  • miles
My engine is very loud and is knocking. I have a few friends who have the same vehicle and theirs is quite barely hear it running. I sent a letter to the Hyundai corporate office to complaint heard nothing back my vehicle has a little over 64,000 miles one of my friends has 93,000 miles and her Santa Fe is quite. I would like to know if there is something going on with my vehicle, also the oild stick looks burnt.

- Utica, NY, USA

problem #92

Sep 042019

Santa Fe

  • 135,882 miles
Had oil changed 1,100 miles ago. Threw a rod, ruined engine. Mechanic said my dipstick was 'bone dry'. it wasn't even touching the oil. My oil was changed at the dealership. I've been told by engine parts supplier that this is a known issue with my year, make, and model. He didn't know the details of my issue at all. Yet described it perfectly. I was driving on a busy highway when engine failed. I was traveling 65 mph which was the speed limit. I was able to make it to side of road.

- Westmoreland, TN, USA

problem #91

Jul 302019

Santa Fe

  • 78,500 miles
The contact owns a 2013 Hyundai Santa Fe. While driving 30 mph, the vehicle emitted a loud sound coming from the engine, the vehicle seized, and would not restart. There were no warning indicators illuminated prior to the failure. The vehicle was pushed to an independent mechanic who diagnosed that there was engine failure. The contact stated that she received a recall notice for NHTSA campaign number: 17V226000 (engine), but never had the vehicle repaired. The VIN tool did not show an open recall. The dealer and manufacturer were not notified. The vehicle was not repaired. The failure mileage was 78,500.

- Staten Island, NY, USA

problem #90

Apr 012019

Santa Fe

  • 5 miles
My car has been stalling every time I start it. It's been happening since April and I just bought it in September.

- Springfield, MO, USA

problem #89

Jul 272019

Santa Fe

  • 105,000 miles
Purchasing the Hyundai Santa Fe 2013 was the biggest mistake I made. Since purchasing the vehicle I have spent over 5K in repairs, towing, and car rentals. First I was made to believe if I change all the oil and did all updates to the filters my car would stop stalling and shutting down on me that didn't work. Then my car shut down on the highway with my kids in the car almost killing us on the highway. I was told it was the wastegate needed changing. Then it shut down on minutes I exit my home in Delaware and I was told it was the alternator and the battery. I was terrified to get in that vehicle and so was my family I filed several corporate complaints over the 2 years I have been ignored and not offered help. I have ask Hyundai to repurchase the vehicle but refused so I had no choice but to take the vehicle back that was in June with the promise and guarantee the car was finally fixed and I was safe. In the end of July I was driving on the I 495 about 40 miles per hour on the highway in the middle lane all of the car just stops in busy traffic a large freight truck was behind me honking to move he almost crushed me he swerve to side barely missing I was beyond frightened cars was flying by shaking the car it was on the hottest day I had no ac and my asthma was flaring up. I beg Hyundai to pick there vehicle up I was denied I called my triple a and they got the car. Now I'm being told it's the engine it's due to a recall that they supposedly already had repaired. I am told it will take 2 months for the repairs and I'm paying for my own rental. Hyundai Consumer Affairs denied taking there car back. I cannot get in this vehicle again. They refuse to give me paperwork on the recent incident when the engine fail. I fear for my life and my safety I am in desperate need of help please.

- Middletown, DE, USA

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