Bought the car about 6 months ago started having issues with transmission shifting and took it in and they told me all it needed was a software update and still to this day I have even more issues car don't start at time and then when it does check engine light turns on and when I try to put it on drive I big a big club I noise and you can really feel the car shake from the shift and and says service transmission and then all of a sudden all the service light come of by far the worse car I have ever bought!! and tell this day I still have those issues

- Covington, WA, USA

The contact owns a 2014 Jeep Cherokee. While driving 35 mph, all the gear shiftier indicators and the service shifter warning message illuminated. The contact was able to park on the side of the road and, after turning the ignition off and on, the vehicle resumed normal operation. The contact stated that the vehicle was serviced in August of 2019 per NHTSA campaign number: 19V447000 (power train). The contact called reedman toll Chrysler Jeep Dodge Ram of langhorne (located at 140 old york rd, jenkintown, pa 19046, (215) 690-3770) where it was diagnosed that the shifter needed to be replaced. The vehicle was not repaired. The manufacturer was not notififed. The failure mileage was 62,700.

- Philadelphia, PA, USA

The contact owns a 2014 Jeep Cherokee. While driving various speeds, the vehicle shifted from first into third gear without warning. The contact heard an abnormal popping noise. There were no warning indicators illuminated. The vehicle was taken several times to tri-cities Chrysler Dodge Jeep (Ram 869 E stone dr, kingsport, tn 37660, (423) 799-3403) to be diagnosed, but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 71,000.

- Kingsport, TN, USA

I purchased this vehicle used in the summer of 2018. At the time I noticed that it seemed to shift rather hard but didn't think much of it. Over the last year the shifting has gotten worse. It either shifts late while the engine is winding up causing a rather large jump depending on the speed. Or it doesn't shift out of gear at all causing me to slow down on highways and then accelerate again. In the last few weeks it has also started stalling at random times. Sometimes it will stall when shifting from reverse to drive. This morning it stalled while I was maintaining a speed around 30mph on a side street. I was stuck in the middle of the road until I was able to start the engine again. Even though the car was in park it wouldn't start because the computer still thought it was in drive. Issues are becoming more frequent in less than safe situations. These all seem to date back to the release of the vehicle. Either the software wasn't updated before I purchased the vehicle or the software update isn't a permanent fix. Either way it's just a matter of time before this causes an accident.

- Randallstown, MD, USA

Vehicle stalls when proceeding forward from a complete stop. Vehicle will move forward a few feet, disengages for several seconds, and will finally reengage. This issue happens randomly with the 2014 transmission and has put me in danger several times. This transmission also shifts randomly and in a hard fashion. On multiple occasions I thought I had been rear-ended. I've complained to the dealer several times and they act like they haven't heard anything bad about the 2014-2015 transmissions.

- Tumwater, WA, USA

When coming to a stop and the light turns green before making a complete stop, I give the car gas and it jerks. I've had the transmission recall done and it did seems to get better for a few weeks but now its doing it again

- Stokesdale, NC, USA

Vehicle frequently seems to shift into neutral, it will then engage and lurch forward. Recent recall work did not make any improvements to the issue.

- Chillicothe, MO, USA

'takata revel': transmission doesn't shift when it is suppose too. The engine revs really high and the transmission gets 'stuck' in between 3 rpms.

- Lancaster, MA, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that the service indicator illuminated when switching the shifter into park, drive, and reverse. After turning the vehicle off and restarting the engine, the service indicator was illuminated again. The vehicle was taken to an independent mechanic, but the cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 30,000. The VIN was invalid.

- Sandy Lake, PA, USA

Gear becomes stuck in the transmission while driving at low speed causing vehicle to rock as if it was hit from the back, took it in multiple times and was told the transmission software need calibrated but I suspect it is due to unexpected shifting of the transmission to neutral, resulting in a loss of drive which may increase the risk of a crash.

- Reynoldsburg, OH, USA

2014 Jeep Cherokee currently with 61K miles. In the past couple of months, I've noticed all of the shifter lights come on. It's happened multiple times. No real consistency to when/where. Luckily, I've been in a position where I could pull over, shut the engine off, and restart it. That's been making the issue go away. This past week-end, it happened while on the expressway, and the "service shifter" warning also came on. I was only 5 minutes from my destination, so I just rode it out and it hasn't come back since. Googled the words 'service shifter' and found a lot of similar complaints from a variety of Cherokee with a variety of model years. I have an appt coming up, but after reading thru the comments found on google, don't have a lot of faith in the resolution. Chrysler Jeep needs to come up with something to remedy this issue. Reading thru the complaints, you see that nobody has gotten hurt. But it makes you wonder if that's what it's gonna take before something is done!!

- Chicago, IL, USA

The contact owns a 2014 Jeep Cherokee. Loss of automotive power the vehicle stalled faulty transmission control module sensor the contact stated that while driving the vehicle and pressing the accelerator pedal the vehicle would not immediately accelerate before suddenly accelerating very fast. The "check engine" warning light would remain illuminated and the message "service transmission" was present. On occasions the transmission would not shift into reverse and would not properly shift gears while driving and the vehicle had stalled while driving on multiple occasions. The vehicle was taken to the local dealer lee Jeep/Chrysler(777 center St. Auburn Maine) who diagnosed that the transmission control module sensor was faulty. The transmission control module sensor had been reprogrammed and replaced on several occasions but the failures continued to occur. The manufacturer was not notified of the failure. The failure mileage was 8,000.

- Lewiston, ME, USA

I was driving on the highway when my 2014 Jeep Cherokee suddenly shifted itself into neutral. The car immediately came to a stop (in traffic), which was very dangerous. As this was happening, a message appeared on the screen which read "shift to P and then desired gear". I had to turn my car off, wait a few seconds, and turn it back on in order to start moving again. After a bit of research, I've learned that this is a fairly common (and extremely dangerous) issue. I'm fearful to use my vehicle.

- Newark, CA, USA

I went to start my car this morning and it would not start. I asked a neighbor for a jump and when I got the car on I shifted into reverse and it shut off. I again jumped it and lights on my dash kept saying service transmission. And all the dash lights went out. I then tried to again put it in gear and the parking break light came on although on the actual light switch it was not illuminated. I tried to take my child to school and was unable to due to the car would drive and then shut off again. I've had this car for less than 2 months from the dealership and seems that my type of vehicle has a recall just not for my specific VIN

- El Paso, TX, USA

After recall campaign V69 to update transmission control software issues, vehicle will no longer stay in gear, will stall randomly at speed, and will require vehicle to be restarted in order to put vehicle back into drive again. Recall campaign was performed fewer than 1000 miles ago and 2 weeks ago. Dealership and Jeep have no fix. Vehicle is unsafe, unreliable, and was towed in for service on the transmission for the third time in 12 months.

- Newnan, GA, USA

This is my 2nd complaint since the transmission issue on 8/6/19 (tracking #11242090). I have not received an update regarding that issue. I followed up with the manufacturer who informed me that my VIN was not associated with the recall. On 8/7/19, I had the dealer perform a diagnostic test and they found that my SUV required a software update on the transmission and powertrain. The same recall affecting the 3.2L but not issued to my VIN. On 9/8/19, my SUV began surging multiple times when I was in idle at city stoplights and died when in shifted into park three times within an hour. The only indication of an issue on my dashboard was the battery light that came on once the car died. The dash and radio continued to perform fine but the engine shut off with the key still in the ignition. I had the battery tested on 8/06/19 along with the alternator and terminals and they were at 100%. the battery was new when purchased 11/2018. I'd like to resolve this issue in order to feel safe driving this vehicle. I can provide further documentation from the dealer bayside Chrysler Dodge Jeep Ram 10535 automall parkway, D'iberville, ms 39540 or it can be requested from them directly.

- Gulfport, MS, USA

I have a 2014 Jeep Cherokee latitude and today all of the lights were on on my shifter, it also was propelling it self forward while I had the break down it did three times while in the middle of the highway. Yesterday I submitted a different complaint about the power train acting up. Today the power train began to act up again while in the highway. It wasn't shifting and felt as if it was driving in neutral but at a very low speed while the RPM moved up and the speed didn't move at all. This is a serious safety concern especially considering that I am not the only one having issues.

- Willimantic, CT, USA

When driving the gears do not shift properly and twice already as driving on the city roads the shifter dropped down and wasn't shifting at all or catching speed

- Willimantic, CT, USA

While shifting into any gear or just while driving along the road the service shifter warning light will beep and show on the screen panel. Very scary and annoying. The warning will show and stay on at times all while blocking the speed display. This happens while the car is stationary as well as when your driving. Most of the time it's when your changing gears. But here recently it happens also while driving with no gears being shifted at the time. The display will get stuck on that warning and you can't see anything else.

- Wynne, AR, USA

Service transmission light came on while driving and lost power to the engine. Could not accelerate. Had to pull the car off the road. Will not reset itself. The car is undriveable. 2014 Jeep Cherokee

- Larkspur, CO, USA