The contact owns a 2014 Jeep Cherokee. The contact stated that an abnormal odor was present in the vehicle constantly. The contact also stated that while attempting to engage the windshield wiper, it caused an electric shock. The vehicle was taken to a dealer where the failure could not be determined. The vehicle was not repaired. The contact also stated that the odor that was present was causing health issues. The manufacturer was not notified of the failure. The failure mileage was approximately 19,900.

- Atlanta, GA, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that after the vehicle was serviced under an unknown manufacturers recall, the accelerated pedal was depressed but the vehicle failed to accelerate. In addition, the vehicle lost power however, the radio remained activated. The vehicle was powered off and restarted twice and the vehicle was able to function properly. The vehicle was taken to a dealer where the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000. The VIN was not provided.

- Haines City, FL, USA

The contact owned a 2014 Jeep Cherokee. While driving the vehicle at an unknown speed, the vehicle veered to the left when the contact turned the steering wheel to the right. As a result, the vehicle crashed into a field and caught fire. The vehicle was destroyed. A police report was filed. The contact sustained injuries to the back and right leg that required medical attention. The manufacturer was notified of the failure. The VIN was unavailable. The failure mileage was 27,000.

- Milton, PA, USA

Drive about 37689 miles. Inserted key to run, nothing happened, turned it off, turned it back to run, it power up but engine light pop out, transmission failure, tcm internal failure code P1634. Turned it off, waited for half hour, turned it on, power run normal with a lot of noise, engine light still on. Shift it to drive and it goes backward, then shift it to park, cranking noise under the car. Messaged transmission service, park brake service and ESC disabled/off. Turned it off again. Waited for few minutes turned it on, engine light still on, shift it drive, push the pedal (gas) doesn't go, about 3 seconds later it drive normally. Every time shift to drive have to wait few sec to go.

- Carolina, PR, USA

The contact owns a 2014 Jeep Cherokee. While driving approximately 40 mph, the vehicle stalled. As a result, another vehicle crashed into the rear of the contact's vehicle. There were no injuries and a police report was filed. The vehicle was towed to the dealer. The mechanic was unable to locate or duplicate the failure. The vehicle was currently being repaired for the rear end damage. The manufacturer was not notified of the failure. The failure mileage was unavailable. Updated 03/09/16

- Bainbridge Island, WA, USA

My vehicle has had continuous issues of jerking/missing gears when it shifts, when I took to be checked I was told it was a known problem with this vehicle and there was nothing that could be done until the engine blows up. I was not notified of any sort of issues when I bought the vehicle new. I have also now had continuous problems with my vehicle not starting from being stationary, multiple times it has not started after being off for a period of time, ie 24 hours, but also numerous times my vehicle has shut off while in motion, I was driving down the road and my vehicle just shut off completely, no lights, no gas, no radio etc. I was luckily on the side of a non-busy road at that time about to turn onto a main road. I had both my children in the vehicle with me. I was unable to start my vehicle from this now stationary position for approx. 15 minutes I sat idle in the road with my children in the car. Another time my vehicle shut off while I was driving in a busy intersection my car shut off as I was turning and I was almost T-boned my vehicle started up after trying a few times and I was able to get out of the road way. Once I was parked in a parking lot to collect myself, my vehicle would not start again. It took approx. 4 times trying to start it again. I have contacted the dealership again and will be taking it back, to be checked. When I took it to them the first time for it to be checked as to why it shut off and they could only come up with that it was low on oil, they did an oil change and said nothing was wrong with my vehicle, which clearly the oil wasn't the problem because it has only been about 400 miles since the oil change.

- Waterford, CT, USA

Car has lost power while driving 3X. Car was in motion/traffic travelling at 65mph, 45mph, 65 mph.dealer/manufacturer are not able to identify problem. Service advisor at steven's creek Chrysler, Dodge, Jeep stated that Jeep needs to buy the car back but manufacturer is unable to help out. Car towed twice to dealer.

- Los Gatos, CA, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that the windshield wiper activated independently prior to starting the vehicle. As a result, the lights on the instrument panel would start flashing and the vehicle would fail to function. In addition, the cable detached from the battery shutting the vehicle off. The failure recurred numerous times. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 15V509000 (visibility) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 33,000. Part distribution disconnect. Updated 03/10/16

- Elko, NV, USA

The contact owns a 2014 Jeep Cherokee. While attempting to utilize the liftgate, it failed to operate using the remote. The contact stated that the failure occurred on several occasions and the liftgate had to be used manually. The contact received notification of NHTSA campaign numbers: 15V393000 (structure) and 15V509000 (visibility); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was 7,000.

- Windsor, NC, USA

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 15V509000 (electrical system); however, the part to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to do the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 03/18/16 updated 03/22/16.

- Loudon, TN, USA

The contact owns a 2014 Jeep Cherokee. The contact used the remote to open the liftgate, however, when attempting to close the liftgate with the automatic button, it failed to close. The contact had to manually close the liftgate. The contact later tried again and the failure recurred. The vehicle was taken to a dealer where it was diagnosed that the liftgate control module needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 15V393000 (electrical system) however, the part for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 10,000.

- Alpharetta, GA, USA

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign numbers: 15V393000 (structure), 15V509000 (visibility), and 15V461000 (equipment); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available.

- Oklahoma City, OK, USA

2 times already I have had to take my car into the dealership because it would shut off randomly while driving. This has happened while on the highway and also while on busy streets. So far I have been able to drift to the side of the road, put the car in park and then turn the car off and back on. The car sputters when restarting and on multiple occasions will stall again. Both times they tried to blame it on the oil change being overdue. The 2nd time I had to have the car towed to the dealership and they stated there was no oil in the car. How a car loses oil if there isn't a leak, I'm not sure. This is now the third time it is happening and based on the car's computer I still have 30% to go before needing an oil change and the car is shutting off on me again randomly. I was at the dealership for the 2nd time less than 3 months ago. I drive in miami and have been lucky that my son was not in the car with me.

- Miami, FL, USA

Ongoing issues regarding vehicle, multiple failures on multiple occasions. Serious powertrain issues, vehicle slow to respond driver acceleration input, erratic acceleration and shift performance. Airbags, stability control, forward crash mitigation/avoidance, and other safety systems failure on multiple occasions. Powertrain replaced, multiple software updates with no resolve, intermittent issue persists.

- Astoria, NY, USA

I have received 3 recall alerts on different problems with the car. When I call the dealer they said they can not fix because Chrysler has not issued/delivered the parts. It has been over 3 2/12 months since the first recall alert and I have gotten two more additional notices since then. All are safety related issues. Unacceptable.

- Leesburg, VA, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that the rpms increased independently and the vehicle felt rough while driving in third gear. In addition, the vehicle suddenly increased speed and the brake pedal was depressed with excessive force in order to decrease the vehicles speed. The vehicle was taken to the dealer where it was diagnosed that the transmission module needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was included in NHTSA campaign number: 15V509000 (visibility) but the recall remedy was not yet available. The contact felt that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failures. The approximate failure mileage was 13,000. VIN tool confirms parts not available.

- Sonoma, CA, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at approximately 20 mph and making a right turn, the vehicle stalled. The contact also stated that unknown warning lights illuminated. After several attempts, the vehicle restarted. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 20,900.

- Whitmore Lake, MI, USA

Last Thursday the vehicle lost all power after applying brakes going down a hill, when attempting to start it up again, it remained in the run position but was not functional, engine sounded like a car grinding. Pressing the starter did nothing, the vehicle would not turn off, but remained in the run position but with an abnormal sound and no ability to drive it. I just kept trying to put it in different gears, give it gas and finally the engine engaged and it was driven back up the hill to my home. It was driven to Jeep service the next day. They could not reproduce the problem and the "diagnostics" did not reveal a problem. The same thing happened today and it took me about 10 minutes of pushing starter button, trying different gears and giving it gas to get it functional again. This vehicle has been into Jeep at least 3 times for transmission problems. One time the vehicle was worse after going in, and 2 of the times it seemed better initially but was worse again within several weeks.

- Arroyo Grande, CA, USA

I bought this car brand new, and have had problems with it starting randomly, locking, and unlocking randomly, alarm going off in the middle of night, (yes, my neighbors hate me) and now my stereo goes in and out..

- Redmond, WA, USA

The contact owns a 2014 Jeep Cherokee. While driving at any speed, the vehicle stalled without warning. The contact coasted the vehicle to the side of the road, waited for a few minutes, and restarted the vehicle. The failure recurred twice. The vehicle was taken to a dealer where it was diagnosed as a software failure that needed to be reprogrammed. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 16,000.

- Temperance, MI, USA