10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 18,336 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When brakes are pressed the engine revs up, and jerks, the rpms shot up, then plummet, and the power surges, and you feel the car struggle to find the correct gear. Service engine light on, cannot be reset by dealer when at a stop and going up incline, no power at all May 1. 2015 brought to dealer. Hooked up to computer, an hour later dealer returns telling that the vehicle needs parts. They are back ordered. We are sent home with a unsafe vehicle told to come back in four weeks.
- Pittsfield, MA, USA
My wife was driving the car all day long the brake light would come on and off after picking up my children she was going by the dealership and decided to turn in because the brakes were acting funny and has she got into the dealership she had a total breakdown you're the guy looking at the car was in amazement that she made it there safely he had no idea how she made it there safely.
- Mokena, IL, USA
Backed out of business driveway onto busy street and placed vehicle into drive, as I depressed the gas pedal the emergency parking brake applied itself and vehicle stayed in place for several seconds until brake released itself. Nearly got rear ended by approaching traffic from rear. This has happened several times and could be a life threatening situation.
- Green River, WY, USA
I had just descended in center city heavily congested traffic from the entrance pass. About a 2000 foot decent. I was entering a traffic circle and slowed for traffic, pushing down on the brake pedal, it kicked back at me with substantial force. The pedal the went to the floor board. I had no brakes, and drove into the curb to stop the car. The Jeep has no emergency brake system only an electronic park brake. I found the same problem 2 months before ( at 1200 miles) when the transmission overheated and shut down all power, and left me with no steering or brakes on a narrow mountain road, and almost go me killed.( diagnosed by repairing dealer as a "defectively manufactured transmission" and replaced it). I had Jeep towed to nearest dealer. He could do nothing for that day. Called, next day, he said the problem was a "defective power brake booster", maybe have the part and repair done in a week. Second time hotel and cab home ( now at $800) on me. Big too bad, nothing we can do from Chrysler. The repairing dealer returned the Jeep on 27th. Selling dealer called to say all was perfect.picked up and drove 50 miles the transmission began to howl like a banchee. Dealer diagnosed problem as a " defective transmission mount". same dealer just replace the transmission 2 months ago. Still waiting for car to be repaired and returned. The 2015 Jeep Cherokee is a dangerous and life threatening engineered vehicle. Chrysler can not have any form of quality control, if 3 major components fail within 2600 miles as "defectively manufactured". the zf 9 speed transmission is a disaster and causing problems everywhere. The Chrysler corporation and dealer network is corrupt, non trustworthy, untruthfully, and noncareing from the top down. I would never recommend or buy anything from Chrysler again and would give most anything to get my money back.
- Huntington Beach, CA, USA
Started the car and several warning lights were on check transmission, service parking brake called the dealer & were told it was safe to drive as long as the lights were not blinking.lights were not blinking drove toward the closest dealer (we were on vacation) we were told by the dealer the car may reset itself and after a few minutes of driving lights went out #2incident - Jan 7, 2015 stopped at a light and check transmission, service parking brake came on again, RPM 's were high but the car would accelerate slowly called the dealer and drove it in. Two days later will driving the car warning lights come on the car cuts out on me it has power but the car will not accelerate. Coasted to the side of the road. Turned the car off and on the lights were still on the car was able to accelerate. Pulled into a parking lot. After an hour I started the car, the check engine light was on so I proceeded home. At a light the car lunged forward ( I had my foot on the brake) the car would not accelerate. After turning the car off and then on the car still had it warning lights on the RPM's were high and the car would not accelerate properly. I was told there were program errors and the car was fixed. March 17 the car starts making a humming sound. March 18 on the way to the dealer I stopped at in intersection started to accelerate and all the lights came on and the car just cut out on me. I was stranded in an intersection. Called the dealer who told me to turn it off then on, which I did the car moved slightly RPM's were high, car was not accelerating properly. The car violently jerked when I engaged into park or drive..I was able to drive to the side of the road. Car is at the dealer and has been there for 8 days. I feel the car is unsafe to drive and I am frightened for my safety and my family.under Ohio law it has met the standards of the lemon law.
- Twinsburg, OH, USA
The vehicle was in park and started. All of the vehicle warning displays turned on including the check engine. This vehicle is practically brand new and this should not happen. I also had similar problems with a 2011 model. Vehicle sensors are also giving erroneous readings.
- Carolina, PR, USA
When coasting or coming to a stop, Jeep will accelerate/jump forward while in 4th gear. This is very dangerous on icy roads.
- Cuyahoga Falls , OH, USA
While braking at 24 miles per hour the car abruptly downshifts and causes the vehicle to accelerate. I have noticed the longer I drive the vehicle, it will happen while I am slowing down at higher speeds at well. I have taken the Jeep to the dealership and they have flashed and updated my transmission but they said it was fixed but it was not. It is acting up more than it was before. It is incredibly dangerous to drive this car especially when trying to brake around a curve because it will speed up by itself.
- Smiths Station, AL, USA
- Rome, GA, USA