THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE SERVICE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE LOSS MOTIVE POWER AND FAILED TO RESPOND WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND WAITING FOR A WHILE BEFORE PROCEEDING. AFTER APPROXIMATELY A MILE OF DRIVING, THE FAILURE RECURRED. THE CONTACT PULLED OVER, WAITED FOR A WHILE BEFORE PROCEEDING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA Campaign Number: 16V529000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

- El Paso, TX, USA

Service tranmission warning comes on while driving but no change in performance. Then I had the recall notice software update...less than a month later, the service transmission warning came on while parked and could not get car to start or shift when it finally did start. Then..all of of sudden it was fine.

- Rosebud, TX, USA

While driving on a city street making a left hand turn after slowing down at a traffic light the service 4WD popped up on the dashboard. There was no noise or indication of an issue until the service notification popped up. I pulled into a parking lot and called the dealership. I described the situation and when asked if the car was drivable I was told yes. I went into a store for about 20 minutes. When I turned the car back on the notification did not appear. I drove approximately 9 miles on interstate and another city road to home. When I backed into my garage the notification popped back up and I also saw a fresh oil spot on the garage floor. When I looked under the car I saw the rear differential case was cracked all the way around. The car was well maintained, garage kept and driven interstate and paved city streets. The mechanic who did the repair felt the part should have not failed and the failure was caused by a mechanical defect. I do have the defective part that was removed from the vehicle after it was repaired

- Wheeling, WV, USA

My car jumps forward while driving and reversing. Recently backing out of my driveway my car jumped and I hit my mailbox. The jumping is a big jump forward that the car feels like I hit something everytime. It jumps typically every other day while driving.

- Oklahoma City, OK, USA

The vehicle stalls and looses power. Thumping in certain gears. Stalls and then jerks forward. Sometimes does not want to pick up speed even when hitting gas. This happens mostly on city streets. Rides smooth when on highway going high speeds. At low speeds jerks and stalls. Also gas tank light keeps coming on no one is able to fix it figure out what's wrong.

- Richmond, VA, USA

The oil cooling part broke on my Jeep Cherokee, I noticed an inordinate amount of oil on the driveway, but none of my 'engine issue warnings' came up so it must've been in the last couple miles before I noticed the puddle on my driveway. M Y mechanic said that he's seen the problem on a few cars and trucks before repairing my Jeep. The strang thing is the part was back ordered. It took 2 and 1/2 weeks to get the part, and his parts dealer had ordered 60. My Jeep is 2015, but has only 33,000 miles on it. The service contract holder is trying not to allow the claim. But I will use the information here and elsewhere to try to convince them otherwise..

- Hutto, TX, USA

Attempting to make a left turn onto roadway across traffic traveling at approx 45 mph. There was a break in traffic. I accelerated. The car moved forward, but wouldn't accelerate. Would only do about 3 mph no matter what I did with the gas pedal. I nearly caused a serious accident. The dealer claims that is normal for that car if you don't allow it to warm up. There are many reported problems with the 9 speed transmission, but it could also be the control module. This problem can be reproduced, but is more pronounced when the weather is cold. The hesitation is less in warmer weather. Once the engine warms up, there is still a hesitation, but it is not as severe.

- Huntley, IL, USA

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The service shifter message was displayed on the instrument panel. The contact pulled over, turned off and restarted the vehicle, and the error message disappeared. The contact stated that the failure persisted. The vehicle was taken to champion Chrysler Jeep Dodge Ram of lansing (6525 w saginaw hwy, lansing, mi 48917) to be diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 122,833.

- Lansing, MI, USA

The contact's son owns a 2015 Jeep Cherokee. The contact stated that while her son was driving 55 mph, the vehicle stalled without warning. The contact's son pulled off to the shoulder of the highway and shut-off the vehicle. Her son was unable to restart the vehicle. The contact had the vehicle towed to an independent mechanic where it remained in their possession. Upon investigation, the contact linked her son's failure to NHTSA campaign number: 20V343000 (power train). The contact called route 1 Chrysler Dodge Jeep Ram of lawrenceville (2700 brunswick pike, lawrence township, NJ 08648) where she was informed that her son's VIN was not under recall. The manufacturer was notified of the failure and confirmed the information the dealer provided. The vehicle was not repaired. The failure mileage was unknown.

- Ewing, NJ, USA

For the past three weeks the car has been showing transmission problems but until recently the transmission remained in neutral and filed to shift to another gear. It makes a loud clang sound when shifting gears and automatically shuts down after. The parking brake wouldn't disengage, a message saying "service parking brake" appears on screen. When accelerating the car does not respond normally. There was another message showing "tranmission service" when the car was on park and the car unexpectedly shift to neutral and made a loud roar round jerking forward.

- Tampa, FL, USA

After the recall 20V-343 in Aug of 2020 the vehicle exhibited the following in November while drive over 55mph. The mil light came on, could feel the power train switched to rear wheel drive and once pulled over the computer locked the transmission into park. The engine continued to run, the brake lite lit and the display reported error of "service transmission". we could no longer shift the transmission. Later the dealer reported metal shavings in the transfer case called ptu along with a substance like clutch material. On replacement we were charged $3,200+ with a delay of several months and two ptus were order as the replacement didn't make it out of the shop. On request to fca they denied the reimbursement as listed in the recall as a "field service" we submit the paper work identifying the VIN tied to the recall, the service work describing the damages and an image of the dash configuration at the time reflecting the intended purpose of the software patch as outlined in the recall.

- Saint Paul, MN, USA

Ptu is failing after only 30K miles. Needs to be replaced and fits description of other Jeep Cherokee 2014 - 2017 models recalled with active drive II.

- Bothell, WA, USA

Transmission hard shifting in higher gears

- North Judson, IN, USA

While in motion both on highway (~70mph) or neighborhood driving (~25mph), dash board lights flash, speedometers wind and the error message '4WD system temporarily unavailable' comes on screen with traction warning light and red indicator dot light. Resin volume also diminished. This will not reset until car is turned off for ~5 minutes. This has happened both with short drives of 15 minutes and during longer drives of 1hour.

- Brick, NJ, USA

There was a message that appeared that said 4WD system is unavailable service required, and it stopped more than one time one of the times was on the highway and it caused traffic.

- Brooklyn, NY, USA

The described vehicle was subject to recall W47 wherein the ptu splines could degrade causing the vehicle to have no motive power and could roll away. The recall updated the software to essentially instruct the vehicle to engage the parking brake and allow motive power with rear wheel drive. The recall did not call for the replacement of the faulty part, just a means of keeping the vehicle safe once the part failed. The recall was issued in July 2020 and we took ours to fremont motors Jeep (Wyoming) and had the software updated (recall addressed). On February 20, 2021, my wife was driving the vehicle from Wyoming to Iowa on interstate 90. As she crossed from South Dakota into Minnesota, the ptu failed which also led to the failure of the driveline control module. She was using the inside lane and passing other traffic when the vehicle suddenly lost power, the engine revved, and the vehicle tried stopping itself. She was able to negotiate other traffic, avoid a collision, and pull off the right side of the roadway. The outside temperature was -8F. I was already in Iowa and drove an hour to retrieve her and her baggage from the vehicle. The vehicle was towed to sioux falls, sd, and was later diagnosed and repaired by billion Jeep. It would seem that the recall should have include replacement of the known faulty part and not just an update to the software to address the vehicle "after" the part failed. It created a dangerous situation for my wife and the other people sharing the roadway that night. Recall W47 obviously did not address the issue far enough. It certainly favored the manufacturer over the safety of the vehicle owners.

- Thermopolis, WY, USA

The contact owns a 2015 Jeep Cherokee. The contact stated that the transmission remained in neutral and failed to shift into another gear. The contact was unable to remove the key from the ignition. The contact stated that the vehicle was taken to a certified mechanic who referred him to an authorized dealer for assistance. The contact contacted salsbury's Chrysler Dodge Jeep Ram (13939 airline hwy, baton rouge, la 70817, (225) 926-8800) who confirmed that the VIN was not under recall. The manufacturer was not made aware of failure. The approximate failure mileage was unknown.

- Dayton, LA, USA

On July 29,2020 (the day I bought it), my vehicle's transmission completely shutdown while I drove it on the interstate 8 highway, forcing me to veer onto the shoulder. My vehicle's transmission also completely shutdown countless times when slowing down to a complete stop, which hinders traffic by forcing me to put the car into park before it can be turned back on and put back into drive. Most of those times it will not turn back on again on the first attempt either. On November 19, 2020, for example, my vehicle's transmission completely shutdown five times in bumper to bumper traffic while I drove it on the interstate 5 highway. Since the middle of November 20, 2020, almost every time I go to start my car it won't start unless I first pop the hood and wiggle the negative battery terminal connection first. Even after buying a new battery. Around January 20, 2021, the parking brake would not fully disengage and my car proceeded to shut off one block away from my house on a city street. For five minutes I was unable to restart the car and couldn't put it back in park after driving home. The next day, after I turned on my car and put it into reverse, it lurched forward, made a banging sound, and shut off. I was unable to put the car in park or drive and left it in neutral. The parking brake would still not fully disengage and the message "service parking brake" appeared on the dashboard. I still could not move the car into park or drive so I turned the car off and left it in neutral. Last week, I forced my car into drive and took it to the kearny mesa Chrysler Dodge Jeep Ram dealership, where it remains. The dealership insists technical service bulletin 21-025-19's extended warranty instruction doesn't apply to my car's transmission and I insist that it does. I also saw some of the car's real and very extensive repair history for the first time.

- San Diego, CA, USA

I drove 365 highway miles, the last 20 of which were on winding uphill mountain roads, stopping at my mountain cabin, with no issues. Parked, with engine off, to shovel snow allowing access to steep snow-covered driveway. Upon completion and restarting my vehicle, I attempted to enter 4WD low to proceed down the driveway. Would not enter low, displaying "4WD not available'. repeated attempts were unsuccessful, with additional errors displaying: "service engine', "service shifter', "service P brake". decided to attempt driving in 4WD (only); vehicle would not shift out of neutral. Shifter was physically locked in position. Kept fussing, while all error messages being displayed alternately. It eventually couple be shifted (with normal effort); unfortunately it was now reverse not drive (which I needed). Upon attempting to shift to drive, it stuck in neutral on its way to drive. Again locked in place. Eventually unlocked and could be shifted; but was now wary of descending the driveway and decided to drive it a bit to test. It seemed as though it might be unlocking after a timeout period, so start a stopwatch on my phone. Eventually determine that the transmission was timing out after 4:30, and could be shifted, with all shifts being very hard and loud. Finally got it in drive and drove the ~3 mile loop of plowed, but still snowy and sloppy roadway; on this test drive, with all messages still on and alternating, it became clear I had only rear wheel drive and was in a single gear speed, allowing only slow starting and poor stopping, with speeds of 20 mph per 1,000 RPM. After a few wifi calls from my driveway to neighbors and my Jeep dealer's service manager; decided to return to town for repairs. Each passage thru neutral locking the transmission for 4:30, and all shift into either gear, extremely "hard"

- Chico, CA, USA

While in motion on city streets and highways, car has trouble shifting gears and when accelerating it does not respond normally.

- Brighton, CO, USA