10.0

really awful
Crashes / Fires:
13 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
27,169 miles

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« Read the previous 20 complaints

problem #369

Dec 192016

Cherokee 4WD 6-cyl

  • 27,000 miles
2015 Jeep trail hawk approximately 1st 10,000 miles electronics multiple alarms no 4 wheel drive, parking brake error, check transmission light on while driving. Loss of some steering, heavy... car is shifting chaotically. Check engine no visible issues. Took to dealer ship the next day they re-flashed software kept it for the night no other issues until 12/11/2016 when a duplicate of the first event occurred. Took to dealership same thing as reported before, plus oil leak (no oil in my garage upper oil leak) and the dealership completed a transmission re-call repair to fix transmission errors on the 9 speed. All repairs under warranty to date only cost to me is rental cars and lost time at work. 12/19 duplicate again of two events only difference is the car was having a hard time starting on two occasions today but drove fine. On one occasion the motor starter would not stop engaging the engine and it would not start. My foot was not on the brake, and I was not pressing the start button, it was just stuck in start. I pumped the breaks and hit the engine button and it stopped maybe 20 seconds later. The car always returns to normal after it sits for a few hours all the alarms go away and the check engine light is on but it tests drives fine. Last recall noted the same issue and my recall repair on 12/12 was to fix the issue, at this point feel I am pretty lucky to be on side street a few miles from home when errors occur not sure what would happen on the highway. Just checked the engine and fluids all ok will take to dealership tomorrow. Took pictures of the top of the engine and below the car no leaks no fluid issues seems to be a software or programming issue. The dealership has been great don't think they have much control over the problem.

- Delray Beach, FL, USA

problem #368

Oct 162016

Cherokee

  • 28,000 miles
When attempting to pass another car the transmission suddenly went into neutral. Vehicle lurches sometimes and transmission is not predictable. Wife is scared to drive it after it went into neutral while trying to pass with it. Dealer said they can find nothing wrong!

- Marinette, WI, USA

problem #367

Dec 162016

Cherokee

  • 6,350 miles
Even though Chrysler recalled these vehicles to repair faulty nine speed automatic transmission systems (NHTSA campaign #16V529000), the problems are still recurring again and again following the repairs. The transmission wire harness is not being replaced, in my case the transmission was replaced but the problems continued. The auto is returned to the owner without proper road testing and with the same life/safety faulty conditions, that makes the moving auto to unexpectedly shift to neutral or engine turn-off. Also, sometimes the problem occurs when turning while in motion, with a strong steering pulling that forces the auto to the side with stability control or power steering systems not in operation (control light comes on). In order to continue moving, the auto has to be stopped in the middle of the road, placed in park and re-started while other autos are on the road near me, obviously very dangerous! these autos should not be on the road, until the problem is proven to be finally resolved by Chrysler. If the manufacturer is allowed to continue with the "trial & error" solutions, then all applicable warranties will eventually expire and the auto owners will end up with a defective auto, that is not operable, is unsafe and will ultimately has no value.

- Miami, FL, USA

problem #366

Dec 082016

Cherokee 4WD 4-cyl

  • 22,500 miles
While driving my vehicle across an intersection on a city street my transmission went, in the middle of the intersection. My vehicle came to a crawl and I was unable to give it gas, all the while traffic was coming at me in both directions. My passenger had to get out of the car and push it back out of the intersection. Then my car would not go into park, again almost rolling back into traffic.

- Allentown, PA, USA

problem #365

Dec 122016

Cherokee

  • 18,189 miles
A wobble is felt when vehicle is accelerated from a dead stop or rolling start. It usually occurs between 10 and 20 mph.

- Bronx, NY, USA

problem #364

Dec 132016

Cherokee

  • 18,281 miles
2015 Jeep Cherokee trailhawk 18281 miles - V6. 1:45pm 12/13/16 I was stopped in an intersection making a left hand turn. Came time to go, hit the gas and heard a loud "crack" from the front/passenger side of the Jeep then a "rattle", then nothing. The engine revved up but no power to the wheels. Rolled through the intersection, pulled over, put the car in park and turned off the motor. Got out, looked around, nothing broken, no fluid on the ground. Popped the hood, again, nothing noticeable. Re-started the vehicle and the engine light was on. Put the vehicle in drive, but would only go about 10 mph... the motor would rev up, but again no power to the wheels. Limped along the highway with the flashers on and pulled onto a safe side street and called triple-a. as I was sitting, engine off, I began to roll... the vehicle was in park but was still rolling forward! cranked the wheels into the curb and set the E-parking brake. Got a tow to the local dealership and explained the situation to the service tech. Thought I'd post as well so others could see. So far, the dealership has been really helpful. I'll be following up and updating as we go.

- Oklahoma City, OK, USA

problem #363

Nov 282016

Cherokee

  • miles
The contact owns a 2015 Jeep Cherokee. While driving approximately 45 mph, the vehicle stalled. The manufacturer referred the contact to a dealer where it was diagnosed that the oil needed to be changed and the throttle body replaced. The transmission was previously replaced at 26,000 miles. The dealer was informed by the manufacturer to complete the recall repair per NHTSA campaign number: 16V529000 (power train). The manufacturer was aware of the failures. The failure mileage was not available.

- East Syracuse, NY, USA

problem #362

Nov 022016

Cherokee

  • miles
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- San Diego, CA, USA

problem #361

Sep 122016

Cherokee

  • miles
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

- Sharon, OK, USA

problem #360

Sep 192016

Cherokee 4WD 6-cyl

  • 13,500 miles
Purchased vehicle used 9/17/2016. On Monday 9/19/16 I pulled out of a parking spot at work, put the car into drive and found that it wouldn't move. All of the shift panel lights went on, the dash flashed a series of errors, and the car was in what appeared to be neutral. This would happen 10 more times between 9/17 and 11/19 to both me and the service advisor at the Dodge dealership. At one point it went into this immobile state as I backed out of my driveway at 6:30 a.M., leaving me in the street with a car coming from behind. This problem remains un-resolved as of 12/7/16. Dealer can't find cause. Problem occurs most when cold and shifting from reverse to drive.

- Gurnee, IL, USA

problem #359

May 232015

Cherokee 4WD 6-cyl

  • 21,000 miles
After driving the car for almost a year kept noticing transmission would not shift smoothly. It would jerk and lurch making me think I was not applying the accelerator correctly. After several (3) complaints and taking it to the dealer to have it looked at I decided to look for another vehicle. It was then I found out from a Honda dealer employee that there is a class action law suit against Jeep. The Jeep in question was released without all the problems with the nine speed transmission worked out. It is very frustrating to be driving a new vehicle that doesn't run like one.

- Clymer, PA, USA

problem #358

Nov 162016

Cherokee

  • miles
My malfunction indicator light came on and I noticed that the car was not shifting properly and that when it shifted it was doing so at about 4 to 5K rpms. I took the car to Jeep to have it repaired. Jeep stated that all has been fixed to date but the car is still not shifting properly. In addition my car gets every service at Jeep and my car only has about 22K on it so to have issues already is very concerning.

- Durham, NC, USA

problem #357

Dec 022016

Cherokee

  • miles
For a few months my vehicle has been changing gears abruptly while driving often jumping from stops and jumping during acceleration. Now at 37000 miles owning it less than 2 years the engine light has come on and service transmission soon with no acceleration. I have taken my foot off the brake to start from a stop and during one of the jumps I almost rear-ended the car in front of me.

- Sunbury, OH, USA

problem #356

Nov 182016

Cherokee

  • 31,500 miles
On two occasions the following sequence of events have happened. 1. "check engine" light appears. Message reads "service transmission". 2. immediately transmission no longer responds. 3. turn off vehicle. Upon restarting "check engine" light remains on but vehicle returns to functioning normally. 4. take vehicle in to check the trouble code. Upon restarting vehicle the "check engine" light no longer appears. The issue first occurred at around 31,500 miles while traveling surface roads at about 40 mph. I took it in to the dealership for an unrelated recall notice and informed them of the other issue. They said they would inspect the transmission for any and all issues. The vehicle was returned to me and I was assured there was no issue. At around 34,000 miles the issue happened again; this time it happened driving on a busy highway at 70mph. Upon taking it in to an autozone the trouble code read "P0887 tcm power relay control circuit high". the dealership told me they aren't aware of that code and it is currently in their possession to investigate.

- Hutto, TX, USA

problem #355

Dec 022016

Cherokee

  • miles
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Bronx, NY, USA

problem #354

May 252016

Cherokee

  • 10,000 miles
The transmission slips, stalls, hesitates at acceleration at any speed. Particularly worrisome when traveling on highways when it jeopardizes our safety! happens continually despite the Jeep dealerships attempts to repair. Still telling us it is a software issue and a day after service problem continues. No fix.

- Huntingtown, MD, USA

problem #353

Mar 012015

Cherokee

  • 20,000 miles
The vehicle constantly shifts hard, or does not shift when supposed to. Constant jerking of vehicle when speeding up. Sometimes will not downshift when going down hill. This is a constant problem every time I drive the vehicle. I have had it back to the dealer several times, and they will do "computer updates", but it does not help.

- Cameron, WV, USA

problem #352

Nov 282016

Cherokee

  • 29,000 miles
I purchased the Cherokee a few months ago and have been plagued with transmission problems. It jerks and will surge while in park. It won't change gears as it should. The check engine light came on and took it to the local dealer. They have to replace the thermostat housing. They did "flashes" and "relearns" for transmission problems. As soon as I drove off the lot, the transmission was performing exactly as before with no improvement.

- Harrison, AR, USA

problem #351

Feb 072015

Cherokee

  • 4,000 miles
When accelerating from a stop, the transmission will slip for 2 seconds before it engages, causing the vehicle to jerk forward very sharply.

- Eagle, WI, USA

problem #350

Nov 112016

Cherokee

  • 22,000 miles
Takata recall the vehicle is experiencing issues while shifting in lower gears 1-3. the car will rev high and give a jerk before shifting. This happens when at a stop and you begin to accelerate. This also occurs in slow moving traffic. Also, it experiences issues when merging into a highway or lane traveling at speeds of 35ish. When making a turn at a stop sign the car will also hesitate and give a little jerk. I have also noticed that when traveling at 30-35 the car is in 5th gear which in return when you need to accelerate it has to down shift to take off which there is a delay before acceleration occurs. This has been on going for about 2 months.

- Parsippany, NJ, USA

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