10.0
really awful- Crashes / Fires:
- 13 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 27,372 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Vehicle started to make a random thud underneath at different speeds. Could not find any reason or view anything. SERVICE 4 WD LIGHT CAME ON. Could not find anyone to check the code for more than 2 weeks. Felt the vehicle was unsafe to drive even when light went off. The anxiety actually put me in the Hospital on Thanksgiving morning with elevated blood pressure. I parked the car until my service appointment Dec 6 2022 It needs the PTU now per Jeep Sansone Rahway NJ 732-587-1100 How does it not fit the recall requirements when the same vehicle of those years does"???"
- Iselin, NJ, USA
Transfer case failure. Notice failure as8 a click...clicking louder and louder no matter direction. Turning, forward, reverse. Unable to find/locate replacement 2 spd transfer case - new or remfg. Where can I get parts"?"
- Morley, MI, USA
My 2015 Jeep Cherokee trail hawk has major shifting problems. It hard shifts at times and doesn-??t engage at times which can cause an accident. I have researched online and there are thousands of people complaining about the very same issue.
- Seaside, OR, USA
On 10/30/22 driving the vehicle on a 2 lane road with no shoulder the car locked and stopped in on going traffic with cars avoiding to hit us. State police had to come to due to dangerous situation of accident and car was towed. Towed to jeep dealer and told the transmission needs replaced due to misaligned gear ratio. This is a 2015 kept in excellent condition with 55,000 miles. Told cost is 8,000 to repair. With all the transmission problems and lawsuits with jeep and known issue this should have been recalled or repairs made before incident. This vehicle is unsafe and we could have been killed. The consumer stated the vehicle has been traded in and needs a new transmission.
- Wilmington, DE, USA
Error code popped up saying the 4wd system is unavailable. Found that there was a recall for my model year for bad PTUs, but my specific vehicle is not on the recall list. Never taken off road, just normal daily driving, about 60k on the odometer. Jeep needs to recall all of these units and fix this problem, as it is all too common.
- Idaho Falls, ID, USA
Serv 4wd light came on. Never use 4wd option. Took in for service and was told we needed to update power transfer unit fro a recall which they did and also replace the power train unit. Why did they update the prgram if they knew the unit was bad.
- Vista, CA, USA
The contact owns a 2015 Jeep Cherokee. The contact stated while driving uphill at approximately 5 MPH, she heard an abnormal noise, and the vehicle began rolling backward. The contact stated no warning light was illuminated. The contact stated the vehicle rolled to a stop. The vehicle was not drivable. The contact stated she manually pushed the vehicle near her residence. The contact towed the vehicle to an independent mechanic and was referred to the local dealer. The vehicle was not repaired. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired due to the dealer not having the equipment to repair the vehicle. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V529000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
- Winfield, PA, USA
vehicle loses power sometimes when the gear shift is D position of the 9 speed automatic transmission. This has happened 3 times in one week. The saftey concern is that two of those times were while crossing a busy intersection. A certified dealer reprogrammed the PCM this week(I paid for the service) but I believe the manufacturer is aware of this problem but my Jeep Cherokee VIN is not on a recall list. The SERVICE TRANSMISSION warning appeared after the first malfunction. I have only driven it home from the dealership so am not sure the problem is solved. However, the warning light did not come on. I am sure many Jeep Cherokees were recalled for this problem but my VIN is not included yet.
- Pittsburg, TX, USA
Transmission shifter failure intermittent inability to place in park. Service shifter light on with no repair available. Entire shifter and bezel and wiring replaced, and problem came back within one years' time.
- Spokane, WA, USA
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at an undetermined speed, the vehicle was bouncing. The contact stated while driving, the vehicle was shifting roughly. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. Additionally, on another occasion while driving, the vehicle independently accelerated. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 40,000.
- Camden, NJ, USA
Recall service was performed to reprogram the power transfer unit (PTU) for "safety" concerns to prevent potential input shaft disruption of powertrain on Aug 17, 2022. Less than 2 months later (Oct 8, 2022) vehicle's "service 4wd" light came on and diagnosed as a failed PTU. Informed the PTU is on a national backorder with over a month estimated wait time. This seems to indicate an increased level of failure of a critical component in the power train system for Jeep Cherokees. Additionally, the safety recall appears to have the potential to create more damage to the PTU.
- Cypress, TX, USA
The contact owns a 2015 Jeep Cherokee Trailhawk. The contact stated that while driving at an undisclosed speed, a 4x4 message indicating to shift into neutral (N) was displayed and the electronic parking brake engaged inadvertently. The contact turned off and restarted the vehicle several times. The vehicle was taken to the dealer where it was diagnosed that the Power Transfer Unit (PTU) board needed to be replaced. The vehicle was not repaired. The manufacture was not notified of the failure. The failure mileage was approximately 130,000.
- Phoenix, AZ, USA
Ptu need repair. My Jeep cherokee 2015 have issue with the ptu motor operation. I cant drive my car now. Because I dont have the money for fixed that.
- Rochester , NY, USA
The Transmission blew on the vehicle. I was driving on the freeway with my wife and son in the vehicle, attempting to overtake another vehicle, and the vehicle lost power. I put on my hazzards, and pulled over. Luckily I was able to maintain control. Found out the transmission was blown.
- Chesterland , OH, USA
The PTU IS DAMAGED AND NEEDS TO BE REPLACED THIS CAR WAS WELL TAKING CAR OF AND NOW IT NEEDS A NEEDS PTU I NEED HELP THIS SHOULD BE PART OF A RECALL ON THIS THEY WANT OVER 4000,00 TO FIX IT, HOW IS THIS VEHICLE NOT PART OF THE RECALL
- Clinton Twp, MI, USA
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 35 MPH, the contact heard a knocking noise coming from the vehicle. The contact stated that the transmission was shifting hard while changing gear. The vehicle was not diagnosed. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 16V529000 (Power Train) and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 116,000.
- New York, NY, USA
When slowing down to stop the transmission would thrust the vehicle forward. Upon inspection by the dealer it was determined that the transmission needed to be replaced. The vehicle only had 86,000 miles at this time.
- Lititz, PA, USA
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at 20 MPH, the transmission slipped to neutral (N). There was no warning light illuminated. The contact was able to veer to the side of the road. The contact shifted to park (P) and shifted back to drive (D). The contact was able to continue driving. However, the failure reoccurred several times. The contact stated that at times, he would need to turn off and restart the vehicle in order to resume driving. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was associated with NHTSA Campaign Number: 16V529000 (Power Train). The contact became aware that the recall repair was previously completed on the vehicle. However, the transaxle range sensor wire harness was never replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 78,000.
- Westminster, MD, USA
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the message "4 Wheel Drive Requires Service" was displayed. The contact stated that she was able to drive the vehicle to her residence. However, the failure reoccurred intermittently while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the Power Transfer Unit (PTU) had failed. The independent mechanic advised the contact to take the vehicle to the local dealer. The vehicle was taken to the local dealer where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. Upon investigating the failure online, the contact became aware of NHTSA Campaign Number: 20V343000 (Power Train), which she associated with the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 67,403.
- Colorado Springs, CO, USA
- Madison, AL, USA