10.0
really awful- Crashes / Fires:
- 8 / 15
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 29,134 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car lunges forward when decelerating. Need to press hard on brake to control speed.
- Beachwood, OH, USA
When driving the vehicle, dash lights would flash and check engine light would come on. Messages would state the there was a failure with the start/stop or 4X4 or transmission. Vehicle would not engage any gears, D (drive) indicate would be flashing, and I could only rev the engine. Vehicle would not advance and would not engage any gears. Had to shut off engine and turn it back on several times to get the transmission to engage. Check engine light is still on. Taken in for service four times now, update firmware, replace PCM, and now they are going to replace the wiring harness. Vehicle purchased on 12/31 and has been in for service with major failures with the transmission since 1/13/2015.
- Livermore, CA, USA
New Jeep Cherokee 2015 vehicle was purchased evening Jan 2, 2015 from. Perry Chrysler/Jeep, national city, ca. Driven total less than 100 miles. On Jan 4 driver noticed oily smell when driving. Immediately after being parked at home white smoke came out of hood. Within seconds the entire car was engulfed in fire, flames 20 feet high. Burning oil or fuel ran down the street over 50 yards. Two local san diego tv stations have videos of fire, including our own video on facebook. Available upon request.
- La Jolla, CA, USA
The contact owns a 2015 Jeep Cherokee. While driving 60 mph, the contact noticed smoke under the hood. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 45. Updated 3/13/15 updated 9/12/2017
- Anaheim , CA, USA
Loud noise from the engine/transmission then the car completely shuts down and comes to a complete stop in the road. The car will then restart all systems with check engine light on. Has happened and been taken to the dealership for repairs on 10/20/2014, 12/1/2014, 12/3/2014,12/12/2014,12/22/2014. Dealership nor Chrysler know what is causing the issue and will not do anything except try to repair. I have concerns that if this issue happens at higher speeds on interstate what would happen.
- Kingsport, TN, USA
After using the automatic remote starter I get in the vehicle and put the key in the ignition and turn it to the "on" setting. I then drive the vehicle. A some point in the trip when I come to a complete stop the engine turns off and the emergency brake is automatically engaged. In order to drive again I have to turn the key to the off position, put it in park, turn the ignition back on, turn the emergency brake off, and then put it in drive.
- Eatontown, NJ, USA
- Murrieta, CA, USA