10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 25,189 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Transmission has malfunctioned, will not properly shift into higher gears, when stopped is not able to be put into park. Issue started with not warnings, was driving perfectly fine before. Cruise control has failed, parking brake has malfunctioned, and power steering has malfunctioned.
- Montgomery , AL, USA
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at an undetermined speed, the vehicle was bouncing. The contact stated while driving, the vehicle was shifting roughly. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. Additionally, on another occasion while driving, the vehicle independently accelerated. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 40,000.
- Camden, NJ, USA
Pressing on the gas and the car does not move. Randomly stops and I would have to turn it off and back on in order for it to drive.
- Elizabeth, NJ, USA
While in first and second gears, the car doesn't seem to know which gear to shift to. It jerks in and out of both gears and is even worse on inclines. Happens mostly under 15mph.
- West Palm Beach, FL, USA
Transmission control module and speed control I couldn't exsellerate while driving in traffic and my car would lock up in neutral and wouldn't allow me to turn off the engine and it was flashing all sorts of problems at once, it would also jerk when I shifted the mechanic first told me I needed a battery and then said I needed a flash update and when none of those problems resulted in fixing my car he then said my Transmission control module was bad so now my car is inoperable so I took it to the dealership and I'm waiting for results. When I'm driving on the freeway I sometimes lose speed or my car would shift into neutral and then jerk when I try to put it back in driving and at times it wouldn't start or become difficult to slow down at an intersection or stop light, my husband is disabled so when it jerks it causes him to hit his head on the passenger side window because he has lost a lot of motor control on his right side due to having a severe stroke it's unsafe for us to drive this car not knowing if it's going to stall, jerk, speed-up or shift into another gear or not completely stop at an intersection because it becomes hard to press the break.
- Nampa, ID, USA
The transmission light popped on only after having it for 2 months.
- Great Falls, MT, USA
Car stalls multiple times over the last month. With zero warning it died in front of my wife in ongoing traffic. Multiple error messages are on dash. Restarts when shutting car off then back on.
- Parkersburg , WV, USA
When I go to put the the vehicle in park and reverse it wants to shift really hard, not really a shift but more of a jerk. It doesn-??t happen every time but it does 50 percent of the time. There was this one time where i went to go put it in reverse and it wanted to rev more then usual. When it MAINLY shifts hard is when I first turn it on and start moving a couple feet it wants to fall on its face. We haven-??t had any incidents in it yet but I wanted to see if I could get anything done before any. Me and my boyfriend travel a lot and when we are in traffic it has fallen on its face. There is a gas cap light that keeps coming on and I have replaced my gas cap 2 times.
- Irvinton, KY, USA
Service Shifter lights up on the instrument panel as well as the check engine also stop/start not ready. 4x4 not available exhilarates and UN exhilarates all by its own. Shifts hard and jumps hard when I take off at a stop light don't wanna come out of park unless I take my finger and flip up a plastic thing down inside the shifting housing. And the key fobe won't come out of the key switch. No it hasn't been in a crash yet but it's one looking for a place to happen if jeep don't have a recall. Yes my jeep has been confirmed by the Dodge dealership in Lexington Kentucky. They say that it needs a new shifter put in it I'm taking it to the dealership this coming Thursday
- Stanton, KY, USA
While driving my jeep forward or in reverse my jeep launches forward very hard. I have to press on the brake abruptly so that I don't hit anything. Also when accelerating my speedometer shows the numbers increasing but my wheels are barely moving then it kicks forward abruptly. When turning or going over bumps I feel a pop in the steering column and sometimes the dashboard icon with the vehicle & squiggly lines under it appears. I told my dealership but the mechanic just said there is nothing wrong with it even though I know there is.
- Houston , TX, USA
I was at a very busy intersection getting ready to turn left and when the light turned green the auto start cautious symbol showed up on the dash and the all the lights came on right before my car completely shut off. I had to put on my hazards because I was afraid of getting hit. Put the Jeep into park and restarted the vehicle. I pulled over into a shopping center and checked to make sure I wasn't leaking anything and to give it time to make sure it wouldn't shut off again. Then the next day it was shaking really bad in idle and kept throwing the same auto start caution light on the dash. Then had a check engine light. When taken to mechanic spark plugs and coil pack for cylinder 2 were changed but problem persists.
- Volant, PA, USA
While in motion on city streets and highways, car has trouble shifting gears and when accelerating it does not respond normally.
- Brighton, CO, USA
While driving on a freeway in November 2020 I had engaged the cruise control and set it at the speed limit of 70 mph. A semi truck changed into my lane without blinker warning. I slammed on the brakes but the cruse control would not disengage. I then began pumping the brakes and still no disengagement. As I approached the back end of the semi prior to hitting it, I drove off the freeway down the descending embankment still pumping the brakes without disengaging the cruise control. As I began sliding down the embankment I brakes disengage the cruise control just before a collision with the divider.
- Aliso Viejo, CA, USA
My Jeep is having tranny issues and is making very loud engine sound due to the tranny lagging, which is making motor rev really high, and sometimes it is not predictable, which at that point causes the motor to be sometimes real jerky or jumpy randomly causing it not to run right!..or have a rough ride or it's shifting to shift right or even to go to the next gears..seams like sometimes, it wants the motor to blow up !!!
- Folsom, CA, USA
response at complete stop when pressing acceleration pedal. Not safe when pulling into traffic. *this has happened multiple times. *tapping engine noise
- Tucson, AZ, USA
If I'm coming up on a red light and it turns green before I have to stop when I press the gas pedal it hesitates to go then it jumps forward very hard. Also if I'm pulling out sometimes from a complete stop it will do the samething by hesitating then jumping forward.
- Marion, NC, USA
The service shifter alert comes on every time I start the car almost. It started perhaps a month ago or so. It was intermittent at first and restarting the vehicle would clear it often but has gotten worse overtime. It now occurs every time I start the vehicle. I worry that it may go out and the polar is very generic. That's called a couple of mechanics including dealer and they're equally generic about what it may be, and just to get it looked at will cost me $120 an hour. The only thing that was there within my power to troubleshoot was to make sure firmware was up-to-date and I have done that but the alert is still there.
- Muncie, IN, USA
I purchased may Jeep Cherokee in December 2017. On the first hot day of May 2020, I went into my car, and noticed the dashboard area along with the vents, had began to melt! it was hot outside, but this is not the first time that my car has been sitting in the sun. When I touched the vent, my fingers were covered in this black, gooey substance. Not only is the interior of my car destroyed, but my concern is whether this substance is hazardous. Are there chemicals in the paint or any toxic elements? I have showed the photos of the problem to many people. And everyone has the same answer, which is, "I have never seen anything like this before." I contacted the dealership, where I purchased my Jeep. My agent is currently looking into this. The second problem involves the shifter. All of the lights are lit up. I have already had an incident where I thought I was in "park" but it turned out I was in reverse. I found multiple complaints and concerns about this problem in my research.
- Quincy, MA, USA
The contact owns a 2015 Jeep Cherokee. The contact stated that at start up and while driving, there was an abnormal rattling sound coming from the engine. The contact stated that the vehicle failed to respond and hesitated while driving. The vehicle also experienced independent acceleration and deceleration without warning. The vehicle was taken to hemet Chrysler Dodge Jeep Ram dealer, 425 motor way, hemet, ca 92545, (951) 225-4217, to be diagnosed. The contact was informed of cylinder misfire, low oil level, low engine compression on cylinder #2, oil leak in crankcase, and scoring on two cylinders. The engine was removed and replaced with a new engine, the intake manifold was swapped and the engine compartment wires reinstalled. The repairs were performed under warranty. The contact stated that failure recurred and the vehicle was taken back to the same dealer. The contact was informed that the cylinder head needed to be torqued to specs and that some noise from the engine was normal operation sounds. The contact was informed by the mechanic that the issue would resolve itself the more the vehicle was driven. The manufacturer was made aware of the failure, case number: 71717548. The approximate failure mileage was 70,000.
- Hemet, CA, USA
- Los Angeles, CA, USA