3.5

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
36,977 miles

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problem #30

Apr 012023

Cherokee

  • miles
Last July of 2022, my first issue was an electrical notice that caused the airbag and seatbelt sensor in the vehicle to continuously go off, which took several months to get fixed through the manufacturer of my Jeep Cherokee 2015. As of 2023, I have received two recall notices, and neither of which have been resolved since April of 2023. Since those notices, my check engine light has gone off and is getting repaired this week, there's been a leak inside the vehicle of a liquid spilling into the passenger side floor mat, and also the brakes have deteriorated quickly -- they were last repaired at 77,000 miles and are again experiencing issues at 99,000 miles. There is a specific manufacturer in my area (Salt Lake Valley Chrystler Dodge Jeep RAM on State Street in Salt Lake City, UT) that has been borderline negligent and straight up rude on multiple occasions.

- Salt Lake City, UT, USA

problem #29

May 232023

Cherokee

  • miles
A couple of issues are occurring and this is all over the internet as well and I have decided to file a complaint as this vehicle should be recalled. Most recently the car shuts off while driving and need to coast into the breakdown lane. The transmission shifts very rough as well as this model in addition the engine seems to eat the oil as well. I purchased the vehicle brand new and have consistently gotten oil changes, but a year ago when I brought this vehicle in the dealer advised I had no oil, but I got oil changes every 4-5K miles. I should not need to be pouring oil into the car. This is well known issue all over the internet with this engine. What happens is the car will shut off randomly when driving as a fail sale. In addition most recently the will shut off and there is oil in the engine, but it starts jerking the engine as if it is trying to change gears and then the car loses the ability to accelerate and actually deaccelerate. I have to pull over and the car will not drive. I have to turn the car off and let it sit for a minute or two and then turn it back on. This is highly dangerous as someone can smash into the back of the car while i am driving since the car loses power. I have brought the car in numerous times to the shop over the years due to the transmission/engine failures. This engine/transmission needs to be recalled as these cars should not be on the road. Most recently I brought it back to the dealer and they advised they could not replicate the problem. It is back in the shop today as well 5/31/23 as the incident occurred again 3 days after. I have some video I can email as well.

- Methuen, MA, USA

problem #28

Mar 282022

Cherokee

  • miles
Vehicle has been struggling to accelerate Vehicle unable to maintain cruise control Vehicle vibrates

- Midland, TX, USA

problem #27

Oct 042021

Cherokee

  • miles
Nearly all of the warning lights came on suddenly at the same time. Service parking brake, service transmission, service antilock braking system, service forward collision system and more. The vehicle then starts to have trouble shifting and sometimes acceleration is gone completely. I had to coast over to shoulder on the freeway multiple times. Turning the vehicle off and restarting seems to help somewhat and allowed me to get the vehicle home. Sometimes acceleration is jumpy (slowing down then speeding up again). I have had the vehicle serviced 3 times for this issue. First time they stated it was fixed with a software update. Second time they replaced a sensor inside the transmission, and the third time they replaced the PTU. All of these repairs and the $1,000+ I have paid for the repairs have done nothing to address the issue.

- Manchester, MI, USA

problem #26

Jan 012018

Cherokee

  • miles
factory headlights are terrible. almost impossible to drive at night and really bad when its raining. talked with local dealer and they said there is no problem. start/stop does not work also.

- Hauser, ID, USA

problem #25

Aug 092020

Cherokee

  • miles
When I go to put the the vehicle in park and reverse it wants to shift really hard, not really a shift but more of a jerk. It doesn-€™t happen every time but it does 50 percent of the time. There was this one time where i went to go put it in reverse and it wanted to rev more then usual. When it MAINLY shifts hard is when I first turn it on and start moving a couple feet it wants to fall on its face. We haven-€™t had any incidents in it yet but I wanted to see if I could get anything done before any. Me and my boyfriend travel a lot and when we are in traffic it has fallen on its face. There is a gas cap light that keeps coming on and I have replaced my gas cap 2 times.

- Irvinton, KY, USA

problem #24

Jan 052021

Cherokee

  • 79,000 miles
Vehicle stalls in traffic.

- Haverhill, MA, USA

problem #23

Sep 032020

Cherokee

  • 109,000 miles
The fuel saving system stopped working it does not shut down when I M at a stop

- Martinsburg, WV, USA

problem #22

May 092020

Cherokee 4-cyl

  • 45,990 miles
Vehicle was stopped with engine running and motor died would not restart. Motor would crank but would not restart. Since vehicle was in a high traffic area, put in neutral and folks helped push it to a safe area. Called tow truck. Tow truck driver said it acted like a fuel pump problem, so he checked the fuse for fuel pump, it was blown, so he replaced. Vehicle started and ran for a minute or so then motor died. He checked fuse and it had blown again, said fuel pump was bad. Towed to local shop. After inspection by shop, was told that they "found fuel pump shorting out internally causing fuse to blow, necessary to replace fuel pump and fuse." Fixed and test drove corrected problem. Per service invoice a module kit, fuel pump/level unit part number 68231311ab was replaced. Since vehicle only has 45990 miles on it, service manager said to file with NHTSA since the Jeep Corp. Has had many fuel pump problems in the past. He has been seeing a rash of this same issue lately. Said could be a recall for a safety problem when a vehicle just dies with no warning.

- Cincinnati, OH, USA

problem #21

Jun 102019

Cherokee

  • 81,000 miles
When slowing down to yield or a roll the vehicle experiences delayed shifting resulting in no acceleration for 2-3 seconds followed by a very hard shift resulting in wheel spin which can leave the vehicle immobile in the road for another 3 seconds. According to Jeep service and corporate this is "normal" and don't intend to address this issue.

- Bowling Green, KY, USA

problem #20

Mar 152019

Cherokee

  • 50,000 miles
Vehicle cuts off in the middle of driving on city streets and highway, flashes multiple indicators on dashboard. Truck has cut off while waiting to turn while in middle of a four-lane highway. Check engine light goes off and on. Hesitation and acceleration issues. When pressing on accelerator truck doesn't go as if stuck in gear then finally lurches forward unexpectedly. Very jerky during gear changes similar to driving a stick shift. Taken to dealership where purchased and was told to buy new battery but the same problems continue to happen. Diagnostics at dealership gave no indication as to how these safety issues can be resolved.

- Racine, WI, USA

problem #19

Jan 012019

Cherokee

  • miles
Fuel level sencor circuit range/performance is not correct. Fuel level does not go down until the vehicle is at 1/3 of gas.

- Chantilly, VA, USA

problem #18

Jul 132015

Cherokee

  • 20 miles
When I switch gear the car jerks very hard when putting it in reverse. It burns gas very fast also the check engine light appears often I have got it check numerous of times they tell me my thermostat may need replaced. But the next day the check engine light will go off. The truck doesn't over heat, it just reads the thermostat may need replaced this been happening since the second month I purchased the vehicle.

- Tinley Park, IL, USA

problem #17

Jul 252018

Cherokee

  • 39,000 miles
Engine dies while driving down the road & after 10-15 minutes vehicle will start. This has happened numerous times & each time I have brought it back to normandin Jeep in san jose, ca. Of course it is running each time when I get to the dealership & I always get the same story. Low oil or oil pressure. I currently have less than 40,000 miles on the Jeep & my first incident began with 15,000 miles......... then again & again & again. I live in silicon valley & have a one year old son. The freeways are busy and this has become a dangerous situation. According to my online research........ this is an inherent problem with the Jeep Cherokee..........but........ the dealership does not want to admit this. On my last visit about a month ago (less than 40,000 on odometer) they (normandin) told me the problem was with the oil pressure sending unit & this would not be covered under warranty..........even though this issue began a couple years ago. Service manager said that because this has been an ongoing problem.......... he would replace the unit and charge me only $100. With a job & a one year old child..... I certainly did not have the time to argue. They replaced the unit & filled my Jeep with oil and I left the dealership. Well............ my Jeep just stranded me again. Same problem & I keep calling the dealership (for the past 5 days) and the service manager has not returned my call. I simply do not have the time for this. Plus I am scared to be on the road to my work with my young son in the back seat (I drop him off at day care). I write the NHTSA because I'm aware that there are so many people who have experienced this issue. Only difference is that perhaps their local Jeep dealer repairs the problem............ whether it be with a new engine or whatever. Can you please help ?

- San Jose, CA, USA

problem #16

Jul 182018

Cherokee

  • 70,000 miles
While in motion, the vehicle shuts off without warning. A message on the dash says put the car in park to start. The car consumes large amounts of synthetic oil, which should last up to 6 months but only lasts between 700-1000 miles per quart. The oil light does not come on indicating that the oil is low. It flashes across the screen too fast for the driver to see the warning. When the oil is low, the car begins to shut itself off while in motion. This has happened while driving at both high and low rates of speed on city streets and a highway during rush our traffic, nearly causing a collision with vehicles behind me.

- Houston, TX, USA

problem #15

Feb 192018

Cherokee

  • 454,000 miles
When stopped at a red light and I move my foot from the break to gas the car completely shuts off - the screens go black and the engine stalls. 2 weeks later the same thing happened when pulling in to a parking garage moving my foot from the break to the gas. The lights flashed and then the a message comes on the dash saying to shift the car in to park. I have to shift it in to park and turn the car off completely and then back turn it back on.

- San Jose, CA, USA

problem #14

Nov 022017

Cherokee

  • 52,000 miles
While driving in a 50 mph zone on a major roadway in the town I reside in my vehicle decided it no longer want to go. Even with my foot on the gas pedal I could see the needle for revs moving when I pushed the pedal, but the car wouldn't move. I took my foot off the gas and tried the pedal again. Same result the car would rev but not go aside from a stuttering /light jerking, almost as if it didn't want to change gears. I have had rough shifts from the day we drove this off the lot. I was told time and time again that it was part of the break in period and there were no codes spitting out until this past summer where I got the service shifter problem a second time that was accompanied with service 4 wheel drive. I never have used this vehicle off road and maybe twice for Virginia snow. I took it to the dealership and there was a recall, which they have fixed. But now we are back to the same symptoms only now the vehicle wants to stop forward motion while driving. It is at the dealership and they are saying it was a wiring issue. This vehicle is not safe. How many people need to be in this vehicle before an accident happens. Luckily for me I was the only car on that section of the road but if I wasn't I would have been rear ended especially during rush hour.

- New Bern, NC, USA

problem #13

Jul 112017

Cherokee

  • 38,000 miles
While pulling out of parking lot vehicle started to stall, had to pump gas pedal. This caused the vehicle to lurch forward with a sputtering effect. Thought it might stall out. This has happened a few times, also when I turn vehicle off it will not start and there is no electrical operation at all. I've found I must remove key from ignition before it will restart. This instances happen at random

- Riverside, OH, USA

problem #12

Feb 182017

Cherokee

  • 72,800 miles
While driving at full speed on I-10 West, my Jeep Cherokee came to a full stop forcing drivers to steer around me so as not to rear end me. It's done this 5 times since suaturday the 18th of February. It says the vehicle must be in park before releasing the brake.

- Preston, MS, USA

problem #11

Jan 012015

Cherokee

  • 1,000 miles
I have had the vehicle in several times for check engine light. I has been on for the entire time I have had it. They have said it was intake manifold bolts loose and several program updates. This last time they said it was the fuel causing the problem. I have used 5 different fuels and the light stays on. There has been several problems with engine surging when I put it in reverse and at a stop light.

- Xenia, OH, USA

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