10.0

really awful
Crashes / Fires:
7 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
25,962 miles

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« Read the previous 20 complaints

problem #44

Jun 162016

Cherokee

  • 18,000 miles
Takata recall, having issues with the computer stating that the vehicle four wheel drive is disabled and off, then was sitting at traffic light on 6/16/16 and its like the vehicle cut off ( to save energy) and then when it cut back on it had accelerated car to making me hit someone in the rear end. Unsure as to what is going on but dealer ship last did oil change at 17,000 miles and it came out with check engine on and they said nothing to worry about and cleared the code out. Then the four wheel drive message keeps coming up ( even when not in four wheel drive haven't even hit the button to switch it over) illuminates on message center. Seems like car has issues with something computer or electrical but most of all how safe is this vehicle if can rev up and accelerate without touching gas pedal. Have moderate damage to front end of car, tow hook was pushed back into the front of it and cant open hood having adjuster look at today and take to garage unsure as to what happened or why but doesn't seem very safe and it hit pretty hard but airbag on driver side didn't deploy makes it scary to think what if it decides to deploy while driving now...

- Richmond, KY, USA

problem #43

Mar 032016

Cherokee 6-cyl

  • 8,210 miles
Vehicle in park an idling in very level driveway was being unloaded. On a second exit toward the vehicle it started to move in reverse unoccupied. Managed to get in but could not save the door and rear from damage. A hedge caught the door as I tried to stop the vehicle. Updated 05/26/16

- Belen, NM, USA

problem #42

Apr 062016

Cherokee

  • 4,000 miles
Problem 1: parked car in garage - went to restart & put in reverse numerous error messages which said cannot engage 4WD, check engine, check transmission; restart and put in reverse again; each time I restarted as instructed and put in reverse transmission jerked hard. Started 3 times each time the same response. Called dealer who sent 2 mechanics - taken to dealership; car now needs new transmission. Problem 2: horn goes off for no apparent reason while driving. Does not stop when vehicle shuts off. Serviced three times by dealership (computer updates and part). Don't know if last fix worked since the car is now disabled due to transmission.

- Southold, NY, USA

problem #41

Aug 102015

Cherokee

  • 2,000 miles
Accelerates with application of brake while in motion turning. Vehicle accelerates on its own Accord, while in motion. Stalled while moving forward in traffic. Forward lunging. Motor runs very rough. Transmission shifts roughly. Manual shift does not allow for manual shifting. Mileage 16/18 city 22/24 highway which is below ad limits of up to 30mpg. This was a major purchasing point for us. Motor whines on passenger side. Smell burning anti-freeze. A/C blows only hot air. Floor fan on passenger side and rear seat fan barely operate or are non-functional. Driver and passenger seats along with visors threads falling apart (seats to be replaced if they ever come in, it has been three (3) months waiting for parts). Seal above rear hatch falling off - replaced and fell off again. Radio has very poor reception. No cd or dvd player. Inside of Jeep trailhawk sounds like a city bus - everything sounds loose - this developed after the entire vehicle had been taken apart for numerous repairs. This vehicle is one lunge away from seriously injuring or worse, one or more parties.

- Usaf Academy, CO, USA

problem #40

Feb 152016

Cherokee

  • 2,002 miles
The vehicle just froze up yesterday 15 Feb 2016. It would not start, the brakes were completely locked up on it. Tried and tried to get it to start and it would not. Took it in this morning on a flat bed hauler and took it to the dealership at I 77 Jeep in ripley wv. They first stated it was the emergency brake, then said it was the battery, but I guess it was me it her of those. So it's still there and no word what cause it. If it had locked up while my wife was driving it it would be a very bad results. The vehicle was stationedare and was in the garage.

- Cottageville, WV, USA

problem #39

Feb 102016

Cherokee

  • 10,000 miles
On 2 occasions now I have accidentally left the engine running and in gear at a gas station to refuel when I thought I had turned the engine off. It seems if you do not make sure the car is in park, the engine will not turn off. While I appreciate the fact that the engine is very quite, it is very disturbing to me that I may cause an accident if this continues to happen. I would like to see the engine turn off if the key exits the driving compartment as this would keep that from happening.

- Cottonwood, AZ, USA

problem #38

Jul 082015

Cherokee

  • 12,000 miles
While following the owners manual for flat towing behind a motor home I crossed multiple railroad tracks at a grade crossing and the Cherokee tow vehicle began a violent oscillation that shook the entire motor home and did not stop until the vehicles came to a complete stop.

- Cape Coral, FL, USA

problem #37

Jul 182015

Cherokee

  • 3,750 miles
Is the engine start/stop system dangerous? I think so. When I pull into parking spaces and begin to shut down the car (shift into park, go to push the engine stop button), the ess system activates. By "activates, " I mean that the car turns over. This does not happen every time, but it happens often enough. In one example, I pulled into a parking space and my passenger was moving faster than me, and as he was getting out of the car, the engine turned over as if to start (but it was already started). Some kind of signal is being sent from the ess system, which has no consistent behavior, so you have no idea if it is working or not. I believe NHTSA needs to look into how the ess system functions in normal daily car use. This behavior has occurred since I bought the car new. In another instance, the behavior was the same, except I did not have a passenger trying to get out of the car.

- South Riding, VA, USA

problem #36

Jan 242016

Cherokee

  • 3,500 miles
Back window broke. No idea where it came from or how it started as I was sitting in my home and the car was parked outside. The car is not even a year old. Two holes on the sides of the back window at first. The window was cracked across the window, could still hear it cracking when I saw. Then the next morning the top half of the window was cracked. Is this a defect?

- New Orleans, LA, USA

problem #35

Dec 012015

Cherokee

  • 3,200 miles
Side view mirrors' placement blocks visibility particularly while maneuvering in parking lots created several close calls. Mirror should be mounted higher to eliminate vision blockage while improving visibility.

- Taylors, SC, USA

problem #34

Aug 312015

Cherokee

  • 150 miles
The car has a toxic internal smell. It clings to you for hours after leaving the car and has remained on clothing and baby toys left in the car. I bought the car new and as I have driven the car the smell had become worse and worse. The dealership acknowledged the smell and said it was from factory stickers under the car. Jeep paid to have the stickers removed over three weeks ago. The car smell is not dissipating. I place my one year old son in the car and I am terrified of the effect the chemical smell may be having on him. The dealership has said I have to just wait for the smell to go away. It is not health and beyond any toxic smell I have ever experienced. This is the only car I have access to drive and have no choice but to place my son in it.

- Camden, ME, USA

problem #33

Jul 012015

Cherokee

  • miles
Bought a 2015 Jeep cheroke in March and have had transmission issue since day one. The transmission slams into gear when accelerating and downshifts hard and pushes the vehicle forward on deceleration. I have 5,000 miles on my "new" $35,000 vehicle and I'm on transmission number two. Every time I drive this vehicle I wonder if the transmission will stop again and leave me stranded, or worse, cause me to get into an accident. Many times when accelerating, there is a pause without any movement and then the transmission grabs and the vehicle lunges forward. This has happened merging onto the thruway as well. I was trying to accelerate to merge with traffic driving 65 mph and nothing was happening as I pushed on the gas pedal. Then all of a sudden it kicks in with a loud thud. I worry when it snows that this will make the tires spin to much and I will lose control.

- Lancaster, NY, USA

problem #32

Oct 222015

Cherokee

  • 7,600 miles
Initially car shuttered when coming to a stop and was downshifting. The engine start/stop malfunction light illuminated and the service engine mil came on as well. From then on the car behaved as though it was stuck in 3rd gear causing a total lack of torque/power when accelerating from stops, and the engine rpms were going extremely high and the car wouldn't shift. Even tried using the "manual shift" feature but the car indicated it was shifting gears, but the rpms did not change, nor could you feel the car shift. When accelerating from a stopped position there was no power and the car crawled/struggled to get moving forward. Was almost T-boned trying to turn across oncoming traffic to get to a parking lot so I could stop. Once I pulled into the parking lot car would not go into reverse. I put it in reverse, but the car wouldn't go. Turned the car off and then on and everything seemed to reset except mil and car started bevaing normally. I took the car to the dealership and they "reflashed" the PCM, tcm, and BCM. 1 day later the car shutters when down shifting and error lights come on. Loses power, and 50% of the time seems like it is not shifting gears. 25% of the time won't go into reverse. Car behaves normally after restarting though the mil indicator light remains on. Usually around 10 miles later the whole series of malfunction starts again, always when the car is downshifting before a stop. Just dropped the car off to the dealer and they are having their transmission specialist look at it. When I dropped it off it was giving the same error code, "improbable error" from the tcm/PCM. The lack of power to accelerate and inability to go into reverse makes this car simply unsafe to drive when the errors occur. Attaching first repair invoice from the tcm/PCM/BCM reflash. Waiting to hear what the transmission specialist says.

- Asheville, NC, USA

problem #31

Oct 122015

Cherokee

  • miles
I did the recall orc module software on my vehicle now I got a recall on th radio security vulnerabliliey the dealer in my town says this is the same recall, is it?

- Hastings, NE, USA

problem #30

Oct 072015

Cherokee

  • 18,200 miles
Tuesday while driving the vehicle making a left turn onto a busy 4 lane hwy the Jeep attempted to stall with dinging noises like warning lights should come on nothing appeared, Wednesday while driving after making a right turn the Jeep just shut down immediately with the battery warning light on stating "to shift you must begin in park" on the dash - couldn't move the vehicle at all nor would it restart for over 15 minutes. Finally got the Jeep started, continued on my route with it lurching forward and surging - mind you an infant was the back seat both times occurrences. We both could have been seriously injured or worse if another vehicle would have been close either time. Called the dealership they informed me to drop it off so I dropped it off Wednesday morning with it yet to be looked at after being there for 36 hrs with no hope in site of when it will be. This is a serious issue.

- Meadville, PA, USA

problem #29

Oct 012015

Cherokee

  • 14,000 miles
Driving on highway & dashboard starts flashing, had to pull over and message stated to service transmission. Car has less than 15 K miles, took it in dealer indicated it was fixed, same day on the way home from dealer on highway it happened again

- Parker, CO, USA

problem #28

Jun 102015

Cherokee

  • 3,000 miles
The vehicle was stationary.the water from the air condition condensate line runs on a pan which in turn over flows over the side of the pan running on to the exhaust steaming up under the car into the engine compartment and the steel above the exhaust.

- Fogelsville, PA, USA

problem #27

May 292015

Cherokee

  • miles
My check engine light came on at the 5,000 mile mark. Turner out I needed a new transmission. The dealership installed one for me and ever since I got it back it's not the same. Makes loud noises when I turn it on, and sometimes it doesn't even want to start. Also, when I push on my brakes my vehicle jerks back when I come to a stop.

- Katy, TX, USA

problem #26

Sep 192015

Cherokee

  • 12,174 miles
While driving 60 mph I lost power to the vehicle. I was able to safely coast to the side of the freeway. Several errors popped up including service transmission, service 4WD, service parking break. After sitting on side of road I restarted car and errors cleared. This has been happening several times and taken to dealer 4 times. This is a very dangerous situation and I have been put in very dangerous situations.

- Katy, TX, USA

problem #25

Sep 102015

Cherokee

  • 600 miles
Was traveling to work and there was a car ahead of me. This person had out of state plates and was not paying attention, speeding up and then slowing down several time. The person behind me and passed both of us. In fact he was the one the I ran into. Then when I approached the next town to get on the 4 lane, there is a turn off that everyone uses to get to the school. I don't remember what happened to the green out of state car, I think he did a quick left turn in front of me, and then I hit the guy that passed both of us. He was stopped waiting for the car ahead of him to turn. Needless to say, I was charged with failing to stop in an assured clear distance. The sun was bright and I seen no brake or turn signals. The front end of my 10 day old vehicle sustained over 8600 dollars in damage so far. My concern is why did the air bags not go off at 50 mph when I hit the back of his 2012 Buick? I was taken by ambulance to be checked out as the seat belt hurt my chest and possible broken finger. Later that night I returned to the hospital for a head ct and chest xray for dizziness and headaches. I still have head aches when I bend over and will most likely consult my doctor for possible whip lash. The other driver was not hurt, but was told his vehicle was going to be total loss. We just bought this and now I am concerned about safety! both the adjustor and I were concerned why they didn't deploy. The whole front end of my vehicle is destroyed. From bumper back to radiator, which was destroyed.

- Manchester, IA, USA

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