10.0

really awful
Crashes / Fires:
7 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
25,962 miles

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« Read the previous 20 complaints

problem #24

May 072015

Cherokee

  • 509 miles
I was driving to work and car started to die. I was driving around 30 mph and car started to slow down. I came to the point where I was was ready to take a left turn so started to turn but the car died and an oncoming car almost hit me.

- Conyers, GA, USA

problem #23

Jan 202015

Cherokee

  • 3,132 miles
When reducing speed once at about 35mph the vehicle wants to accelerate. Vehicle was in the shop from Jan. 20th 2015 Feb. 6th 2015. Dealership replaced transmission and fixed the problem. I was not able to list the dates up top so I will list everything here. April 29th 2015 to April 30th 2015 vehicle had a recall. Recall #R05. July 13th - July 28th had a problem with gas. Everytime I would get gas within 20 miles it would drop a quarter of a tank. Dealership replaced fuel pump and tested it. Also another recall. Recall #R40. June 1st - June 2nd I advised the dealership vehicle goes through a quarter tank of gas within 20 miles. They looked at it and couldn't find a problem. Also on this date they performed a flash update for powertrain control module. On July 31st my fiancee came to pick me up at 3pm after work and I got a call from her stating the vehicle stopped running. She had our newborn baby along side of the road in 90 degree weather waiting for a family member to pick her up. I got a ride to our broken down vehicle and called a tow truck. Tow truck came and took us to dealership. I waited for the results and they had no idea why it had died so they gave me a rental until the next day. August 1st recieved call from dealership saying it was a faulty fuel pump they had installed just a few days before. My vehicle was in service for this from July 31st - August 4th. The problems add up now I have another recall for the power liftgate control module, recall #R27 as I cannot get this recall fixed yet because I was told by dealership they havent started manufacturing the parts yet. Lastly, last week I went to start vehicle and it would not start. Took a few times and had to give it gas for it to start. Today Sept. 7th 2015 vehicle would not start. Had to get it jumped and going to call dealership tomorrow to get this checked out.

- Tiffin, OH, USA

problem #22

Aug 312015

Cherokee

  • 6,755 miles
We towed the Jeep behind our rv using a roadmaster tow bar. After having traveled 10 miles at appropriate highway speeds, we slowed down in a construction zone that required all traffic to continue in the far right lane. The new lane crossed over the edge of the highway pavement on to the recessed skirt of the shoulder, about a 2 inch drop. At that time our rv began to rock, alerting us to the possibility that we had blown a tire. While assessing the situation we saw in our rear camera that the Jeep was rocking violently, which was also witnessed by the chp officer that followed us to safety.the tires were fine, but the Jeep's violent rocking was enough to scatter the contents of the car. We detached the Jeep with a great deal of difficulty after the amount of twisting that occurred during the bouncing. The check engine light was also activated. We were able to drive the Jeep to an area that allowed us to re-attach the tow gear and continue to our destination.

- Atascadero, CA, USA

problem #21

Nov 182014

Cherokee

  • 2,000 miles
I bought the car mid October 2014 and began noticing it did not shift properly - would "hang up" in lower gear when it should shift. Took it to the dealership (mileage aprx 2,500) which said it was "throwing codes" so they adjusted the transmission. This still did not correct the issue so I took it back and they said they could find nothing wrong but did make a minor adjustment but the problem continued to get worse. At aprx 5,700 miles they put a new transmission in the vehicle (probably May 2015). In June, the vehicle began to falter when it was trying to shift and while driving (happens at any speed) and, while sitting at stop lights it would surge forward with my foot on the brake. The dealership has adjusted it twice since then. The dealership has offered to sell the car at auction for me and Jeep wants to send in a "star repair" team to work on the vehicle some more. I have had this car already worked on 5 times and no one has a clue of what to do to repair it. It is dangerous in that when you pull into traffic and the car falters/stalls out it can create a potential wreck or when it the engine surges on its own a risk of running into something exists. I don't think selling it at auction just to pass the problem on to someone else or "hanging parts" on it in hopes they can fix the problem is the answer. The car now has 10,600 miles on it; has not been abused and still does not run properly or safely. I think this vehicle is a lemon and both Jeep and the dealership do not want to take responsibility for a faulty product that is dangerous to drive

- Miami, OK, USA

problem #20

Jan 122015

Cherokee

  • 4,000 miles
Car does not accelerate when pushing on gas, gets stuck in gear and then when it finally fins the right gear the whole vehicle bucks. Reported the problem in January, was told to wait for the recall update, which didn't happen until June. Have brought the vehicle in 2 more times for the same problem. This problem has caused me to almost be in a number or accidents when trying to merge on to highways or pass someone on the highway. In another incident my sunroof exploded from the inside out while driving on the highway and Jeep is refusing to cover it under warranty even though nothing hit the vehicle and there are other reports online of this happening.

- Carmel, NY, USA

problem #19

Jul 262015

Cherokee

  • 2,900 miles
I was turning at a busy intersection outside of DC when it appeared that my engine completely shut off and I was coasting. I pressed on the gas but the car went nowhere. After a few seconds, it kicked back on and sped up to 50mph. Thankfully no one was behind me or I could have gotten rear ended. Three days later, my husband was driving my car on the highway (going at least 65mph) when the malfunction indicator light appeared and the RPM's were well over 5,000 when slowing down to only 30 mph. The car was not shifting properly and we had to pull over. Unfortunately we were four hours from home and had to "manually" shift the entire drive home because the automatic transmission was not functioning. We took it to a dealership and they performed the software update and insisted that it was fixed. My husband demanded they drive it for a longer distance and sure enough, the car broke down and was taken back to the dealership. They ended up replacing the transmission and I just picked up my car yesterday (8/24). I still notice it jerking back when I press on the gas after coming to a stop and not shifting properly. I feel so unsafe in this car and none of the Jeep employees (at my local dealership and corporate) seem to be concerned. I live in the city and cannot afford to have my car breakdown in the middle of the road or have the transmission stop working like before. It took 3 weeks of being serviced and I still don't think that it's fixed properly.

- Silver Spring, MD, USA

problem #18

Aug 072015

Cherokee

  • 325 miles
This is a newly leased vehicle. After driving at 65 mph for about 20 minutes and then stopping, a burning smell was observed. After opening hood, smoke was rising from behind the engine, but no fire. Oil was observed leaking underneath the vehicle and engine oil level had dropped below the recommended level. Oil was leaking onto the skid plate and exhaust which caused the smoke. Vehicle was driven back to the dealer for repairs. Dealer stated the oil pan seal was leaking and replaced the seal immediately at no charge to me.

- Milton, VT, USA

problem #17

Aug 072015

Cherokee

  • 21,000 miles
Shifting with the vehicle or accelerating often has unexpected results. Shifting from reverse or park to drive results in lunging forward with increased speed. Shift from reverse to park or park to reverse can experience forward lunging. Pressing the gas, or even attempting rapid speed increase, can result in an unresponsive vehicle - no movement forward, high revs and significant rpms. After several seconds a rapid "catch" occurs and an uncontrolled jerking lunge forward.

- Prior Lake, MN, USA

problem #16

May 292015

Cherokee

  • 4,000 miles
Car transmission failed, causing us to get hit numerous times. Can not accelerate when necessary, sometimes it will go fine and other times gas pedal floored and go no where.

- Mesquite , TX, USA

problem #15

May 082015

Cherokee

  • 2,500 miles
While driving, the navigation system failed, leaving only the arrow pointing in my direction of travel. This continued for over three hours. When stopped for lunch, I returned to vehicle and when I restarted the navigation system returned to normal. I took the car into the dealer who said that the current radio/navigation system had two software updates due. They were installed, completely locking up the radio/navigation system. The dealer took over three hours to correct problem with their top computer person. The vehicle was never the same. The backup camera failed, the dashboard display would lock out and other electronic malfunctions plagued the vehicle. The whole radio/navigation system was finally replaced after three months of trial and error. At this time, the vehicle seems to be functioning properly. However, one employee at the dealer told me this. Jeep has at times been installing refurbished radio/navigation systems in their new vehicles when they run short of new parts. This could explain why the software updates were not compatible with the older radio/navigation system. How can a manufacturer install refurbished parts into a new vehicle? to me, this is not only a safety issue but a consumer fraud issue.

- Green Valley, AZ, USA

problem #14

Apr 132015

Cherokee

  • 1,100 miles
My husband and I bought a brand new 2015 Jeep Cherokee trailhawk. 2 weeks after owning our brand new car that we purchased because we were expecting a baby and wanted to have a safe reliable vehicle we started having shifting problems and electrical issues. We brought in the vehicle multiple times (4 times) and although we were told that it might be transmission related issues but then as soon as Chrysler got involved we were told our vehicle is perfectly fine. Nothing was ever fixed until my husband and I went to a different dealership. The new dealership fixed the electrical problems but said everything with the transmission is normal. The car makes shudder motions, sometimes it does not accelerate as I'm trying to get onto the freeway and it shifts very jerky. We have owned a Jeep before which did not do that. We are so disappointment how Chrysler is responding to known transmission problems and not doing any recalls on transmission related issues. We bought this vehicle because we wanted a safe vehicle for the family. However, after the latest tcm update the shifting has gotten worse and it doesn't feel safe to drive the vehicle yet Chrysler won't do anything as we are being told this is normal.

- Buckeye, AZ, USA

problem #13

Jun 302015

Cherokee

  • 1,000 miles
Mine is 2015 new Jeep Cherokee V6 limited model. The problems mainly lie in the zf 9 speed transmission. 1) experienced front end wobbling when shifting from 2nd gear to 3rd gear accelerating at 1750 RPM to 2000. The vibration happens most frequent when starting from uphill. 2) the vehicle will accelerate on its own even without gas pedal engaged when down shifting from 4th to 3rd or lower gear, causing significant safety issues.

- Mapleshade, NJ, USA

problem #12

Jan 012015

Cherokee

  • miles
This vehicle shakes bad at take off from a stop or making a left or right turn took it now 4 time dealer can't fix it don't under stand what's wrong! took it in 7-15 2015 kept over nite dealer called Chrysler try to reprogram the brain did not work pick it up next day called dealer told them it stills shakes dealer said they will call Chrysler again ok it's now 7-172015 still waiting for phone call still driving the shaking brand new Jeep will tell people not to buy a Jeep!!! I worked for Chrysler 34 years again will tell people not buy this Jeep maybe because of the trans

- Sandusky, MI, USA

problem #11

Apr 182015

Cherokee

  • miles
Vehicle started displaying malfunction indicator light (mil) & had error codes U0402 & U1424. Dealer where I bought the vehicle performed recall R01 - flash of tcm & PCM (took about 3 hours). In June, I received notice of recall R05, which I had performed & also advised dealership of mil light ( same error codes U0402 &U1424). Dealer performed R05 service & cleared error codes & advised I should have no further issues. July 2, the mil & the start/stop error light came on. This was approximately 11, 800 miles. The lights went off after multiple drive cycles over 4 days, but came back on Monday. I called a local Jeep dealership & got an appointment for Saturday, 7/11/15. Between Monday & the appointment, the mil & start/stop error lights went off and came back on after multiple drive cycles. This happened 5 times between 7/2 & 7/11. Each time, the error codes were U0402 and U1424. The dealer could not see that the tcm & PCM flashes had been done, so they were done again (almost 3 hours to complete). I was advised this should resolve the issue. Several drive cycles & 2 days later, the same 2 lights are back on with the same 2 error codes & I have to take it back for the 4th time for the same malfunction error codes. Since this is transmission-related, I have concerns about the safety of my vehicle at this point.

- Jacksonville, FL, USA

problem #10

Feb 282015

Cherokee

  • 250 miles
Since I bought the car the transmission shifted very rough. The car surged forward when slowing down. When stopped and starting to move forward the car jumped forward on a consistent basis. I took to dealer, they said I was not used to driving an SUV. Approximately a month later ( transmission getting worse) the check engine light came on. Took to dealer( towne Chrysler Jeep in hamburg NY), said nothing wrong with it. Picked it up and 30 minutes later check engine light came back on. Took it back to the dealer, they said could be some software problem. Picked the vehicle up again. Check engine light came back on within a few hours. I thought it might have been the dealer, so I took it to another Jeep dealership. I dropped the car off rented a car. When enterprise picked me the agent told me that he had at least 10 people that week with Jeep Cherokee and transmission problems( from 1 dealership). I googled the problem and found out that thousands of Jeep owners were experiencing the same problem with the 9 speed transmission. Today they put a new transmission in my 4 month old car. These cars are dangerous when they jump forward even with your foot on the brake. The transmission does not shift when trying to excellerate. It is just a matter of time before someone gets killed driving these cars.

- Hamburg, NY, USA

problem #9

Oct 042014

Cherokee

  • 506 miles
The vehicle stop/start feature activates on the highway when in traffic congestion when I come to a complete stop, at a stop sign, or at a red light; periodically, the emergency brake is also activated and does not allow me to turn it off and proceed unless I remove the ignition key, insert it, and then restart the car. Only then, will it allow me to turn off the electric emergency brake and move into traffic. My family and I have been in danger from other vehicles on the highway, at red lights and stop signs, because of my car stalling, in this manner. The stop/start feature places me and my occupants in danger of collision from other motorist. I have reported it to whitten brothers, local Jeep dealer, several times, however, they discredit the complaint and I believe they do not document it.

- Midlothian, VA, USA

problem #8

May 152015

Cherokee

  • 1,500 miles
The Jeep has a wobble or shimmy between 11 and 17 mph that is very significant. Seems to happen after the Jeep has been driven and is warmed up. I have 3200 miles on this vehicle and this problem was noticed when the Jeep had about 500 miles on it. I am being told its the front axle shafts that are supposedly on order. However, I am also being told it could weeks to months to get the parts in.

- New Richmond, WI, USA

problem #7

May 202015

Cherokee

  • 400 miles
Vehicle has noticeable front end shimmy in low gear that only goes away after shifting to second gear. Dealer has no fix at this time.

- Cottekill, NY, USA

problem #6

Apr 012015

Cherokee

  • 500 miles
Vehicle shakes / wobbles when accelerating from a dead stop. The passenger side front tire actually feels loose until approximately 30 mph. Also, when turning right and / or going up an incline, the front end shakes and the vehicle hesitates. Jeep acknowledges that this is an issue and they are redesigning the front axles with a sturdier design. The issue is that the repair is not available for several months at least, because it's still in development. There is a real concern that the axle could fail and cause an accident.

- East Stroudsburg, PA, USA

problem #5

Jun 032015

Cherokee

  • 2,671 miles
I have taken my 2015 Jeep Cherokee into the service department for a 3rd time to have them diagnose the hesitation in the transmission, jerking into gear, and the wobble experience when turning to the right. According to the dealership, they have a technician from Chrysler coming to look at it. They are not allowed to touch it. My case manager with Chrysler even admitted to the wobble problem and that they have no fix for it. The 2nd time I brought it in, the check engine light came on after I got stranded in on coming traffic. Towed to the dealership where they found a coolant leak, fuel injector malfunction, etc. And told me the wobble is a "characteristic" of the model and they cannot do anything about the design of the vehicle. As if that's acceptable to force your customer to drive a wobbling, hesitating brand new car. I am dumbfounded with how the dealerships & Chrysler keep sweeping this issue under the rug hoping it will go away. They haven't figured it out in two years. Its time to issue recalls. What does it take to get them to do something" will they wait til someone is seriously injured or killed" all they seem to care about is money and not admitting their product is a lemon. Try number 3 better fix this.

- Fort Edward, NY, USA

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