Dealership that replaced my transmission on 05/26/2015 informed me that I need new front axles. My Jeep is brand new. A 2015. The new front axles won't be available un maybe September of 2015.

- Rockport, ME, USA

I went out to start my car at around 8:40am on May 28. When I pushed the button to start it, I heard a pop followed by smoke. I thought maybe something was under the car so I backed up the car approximately 2 feet and then turned it off. I went inside to get my husband, he came out and opened the hood and I tried to start it again. It started right up but there immediately was smoke and fire coming from the front of the car on the passenger side. I turned the car right off after maybe 5 or 6 seconds. I had a meeting to get to so I left in my husband's car. When I got to work, a retired fire fighter suggested that I call the norwich township fire department. Brian beach came to inspect the car. Because of all of the plastic coverings, it was very hard to see anything that was wrong other than melted plastic fittings. I had the car towed (at my expense) to byers on hamilton road. Today, I spoke with the service manager, ron brown, who said that he didn't think that the car caught on fire. He feels that the tensioner belt broke and that is why I smelled burned rubber and there was so much smoke. Either way, this is a brand new car and shouldn't be having any issues.

- Hilliard, OH, USA

Purchased a 2015 Jeep Cherokee latitude 4X4 on 2/28/2015. Started having issues with the transmission hesitating and jerking into gear. Took it to the dealership on 5/1/2015 and was informed that there is a computer glitch that the manufacturer is aware of, but there is no fix for it. They say its safe to drive. On 5/7/2015 I almost got T-boned because the transmission wouldn't shift pulling out of a parking lot into traffic. It finally jerked into gear but continued to jerk and would not go over 25mph and my check engine light and errors came on about the start/stop function. The dealership towed my car and I am using a loaner. They have no idea how to fix it. The 2015 Jeep Cherokee's are completely unsafe to drive! spent over $30,000 on a vehicle that I can't safely drive.

- Fort Edward, NY, USA

I purchased a 2015 Cherokee sport in October 2014. Since then I have noted several recurring problems. Having never owned a brand new I thought perhaps there was some early mile growing pains but these problems persist. The screen malfunctions at will; sometime the rear camera is engaged when driving forward, the screen locks on the disclosure/acceptance page. Voice recognition/command has never worked. Unintended acceleration when at a complete stop (reminds me of an unruly dog on a leash trying to leap forward). Delayed acceleration when the gas pedal is depressed causing it to suddenly leap into motion risking hitting a car in front of you in city traffic (I live in los angeles ? this is particularly concerning) or a wall behind you (I back into my parking space). When parallel parking or in a 3 point scenario (D-R-D) the car, although clearly placed in the reverse the car will roll forward before reversing. Often putting the car in reverse, waiting several seconds (4 to 5) before releasing the break will do the trick but just as often, it makes no difference. Gear transitions are sloppy. This car does not shift it lunges. I'm surprised the [xxx] thing doesn't bite although it tries. I thought these were my pet peeves but it appears I am not alone. I wish I had read these earlier complaints. I would have returned it to post haste. I hate this car but am not in the financial position to buy another. Purchased from a dealer 50 miles away (best price) has made it difficult to take into the dealership. I have finally scheduled 2-days off from work to take it in. I wish I was in the position to not just drop it off but leave it there. If I had the money I would not hesitate. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Los Angeles, CA, USA