10.0

really awful
Crashes / Fires:
7 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
25,962 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2015 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #164

Jun 302020

Cherokee 4-cyl

  • 105,617 miles
'service shifter' notification is displayed. Came on a few times while driving. Turned car off and it goes away.

- Lake Elsinore, CA, USA

problem #163

May 012020

Cherokee

  • 80,000 miles
I have warning lights keep flashing out of control 3 lights keep staying on that is tire pressure system and check engine and start stop system, put a code reader on vehicle and it says transmission module my car will rev up while I N gear hesitate and then jerk real fast and start going super fast without my foot on gas. When I shift the gears into reverse from park or put in park it makes a loud clunk noise and shifts hard. Also the tailgate when opening will open up and immediately shut on me and has hit my head a few times and tried shutting with me in the way. I've reported problems to the dealership several times they send me to a dealership for Jeep and they tell me battery needs reset and sent me on my way and I asked to have transmission looked at and they have no transmission tech. While in motion ill take my foot off gas to slow down when coming to a corner or stop and it will speed up on its own causing me to slam breaks quickly. I feel unsafe in this vehicle. Im not the first owner I was financed through bud clary and they can never help me always send me to ncchords Dodge Chrysler Jeep dealership if there is any availability appointments. The issues I have with vehicle are continuous. Really stared bad with lights a few weeks ago. Had car serviced for reg service date on 11th and they couldn't help with my issues recommends me make appointment with other dealership. Ill put the issues with car when its been a everyday occurrence to thus last may on 1st. I bought car almost 1 yr ago and have had problems since day 1 June 27th 2019.

- Kelso, WA, USA

problem #162

May 082020

Cherokee 6-cyl

  • Automatic transmission
  • 80,000 miles
I purchased may Jeep Cherokee in December 2017. On the first hot day of May 2020, I went into my car, and noticed the dashboard area along with the vents, had began to melt! it was hot outside, but this is not the first time that my car has been sitting in the sun. When I touched the vent, my fingers were covered in this black, gooey substance. Not only is the interior of my car destroyed, but my concern is whether this substance is hazardous. Are there chemicals in the paint or any toxic elements? I have showed the photos of the problem to many people. And everyone has the same answer, which is, "I have never seen anything like this before." I contacted the dealership, where I purchased my Jeep. My agent is currently looking into this. The second problem involves the shifter. All of the lights are lit up. I have already had an incident where I thought I was in "park" but it turned out I was in reverse. I found multiple complaints and concerns about this problem in my research.

- Quincy, MA, USA

problem #161

Apr 302020

Cherokee

  • 118,000 miles
The service shifter light comes on more and more frequently. It only comes on while I am driving. If I shut the Jeep off and turn it back on it temporarily disappears. It doesn't matter if I'm going 10 miles or 70 miles, it randomly comes on. I have taken it to a Jeep dealership and they can not do anything for me unless I drive it there with the light still on. I know numerous people have reported this problem. Why is there not a recall" does it have something to do with the cruise control recall or the wiring harness that wears out for the gear shifter???"

- Apollo, PA, USA

problem #160

Apr 122020

Cherokee

  • 39,000 miles
Shift gear problem while driving

- Steilacoom, WA, USA

problem #159

Oct 022019

Cherokee

  • 30,000 miles
Oct. 2019: Blaring radio, U-connect system failure (battery replaced)-garage at home and local Suburban area Dec. 2019: Radio volume control didn't work, mute button didn't work, mute button unmuted itself (twice in a 5-7 minute period), volume adjusting up and down on its own-happened 8:10 am Jan. 2020: Audio stuck on religious station, but info screen blank-black (9:45 am and 10:10 am. Happened after I stopped to get gas at a Suburban location) March 2020: Radio unmuted itself multiple times on its own and when I pressed the mute button-it didn't work (suburbs) March 2020: Am-unable to adjust volume-stuck followed by blaring volume after I had turned the volume button down. Later-same day-radio station changed to a religious station (not the station I had on previously) air pressure light goes on constantly start and stop system message goes on and off constantly this Jeep has just over 36,000 miles. Radio incidences have occurred both while sitting stationary and while driving.

- Wheaton, IL, USA

problem #158

Feb 262020

Cherokee

  • 85,260 miles
Service shifter light comes on almost constantly and will not go off. You cannot clear it unless you park the car turn it off and back on and hope for the best.

- Cumming, GA, USA

problem #157

Feb 082020

Cherokee

  • 57,000 miles
I was driving on the freeway going 60 miles per hour when L heard a loud bang. My car shook violently causing me to swerve. I then heard the wind coming in from my moonroof. I immediately pulled off the freeway to assess what had happened. There was a huge hole in my moonroof with the rest of the glass protruding upward. Nothing hit my moonroof it had exploded.

- San Diego, CA, USA

problem #156

Feb 122020

Cherokee

  • miles
Service shifter keeps coming on. I've tried taking it to see what the problem was but it's always off when I take it and they tell me that they can't fix the problem if it's not communicated that it has one!

- Baton Rouge, LA, USA

problem #155

Jan 012020

Cherokee

  • 80,000 miles
On at least 10 occasions from Aug 2017 - Feb 2020, while driving the 2015 Jeep Cherokee, the gear shift would light up and the display would indicate "service shifter." The warning light would disappear once the vehicle was turned off and could not be replicated on command for a mechanic to evaluate.

- Midlothian, VA, USA

problem #154

Feb 012020

Cherokee

  • 86,000 miles
Service shifter light came on at 86,000 miles, went off after turning my vehicle off. Took to the dealership and they see nothing wrong, no codes, nothing. It jerks a lot when at slow speeds pulling out somewhere and going down a hill.

- Hernando, MS, USA

problem #153

Jan 222019

Cherokee

  • 75,000 miles
Service shifter message keeps pop up randomly. It started at around 70,000 miles. Once the car is turned off and back on the message goes away. There seem to be a lot of complaints about this issue with Jeep Cherokee. Is there going to be a recall?

- Carson, CA, USA

problem #152

Jan 162020

Cherokee

  • 70,000 miles
I have a "service shifter" error illuminating on my screen and all the lights illuminate on the shift itself. I turn the car back off and the lights go away, but they always come back on. There are multiple people online reporting the same issue. There are forums everywhere about this. Many people take it to the dealer and get it fixed and it doesn't fit the problem, just creates new ones so they are wasting their money. My issue happens when my car is in park. Not while moving.

- Fruitland, MD, USA

problem #151

Jan 082020

Cherokee

  • miles
When I am driving my car, it will automatically go into neutral. Normally, I am driving 15-25 mps, the radio and heat/ac is off. I am scared to drive my car. When it goes into neutral I press the brake (which is hard) and I put the car on park and after the third or fourth try, it finally turns on. The problem will not occur again during the day. It only happens in the mornings.

- Cape Coral, FL, USA

problem #150

Jan 102020

Cherokee

  • 43,000 miles
When driving on the highway the the warning chime go off and the dash reads "service shifter"

- Westland, MI, USA

problem #149

Jan 062020

Cherokee

  • 76,000 miles
The vehicles service shifter comes on while parked and or driving (both highway and city) locking the dash as well as lighting up the gears. Needs replaced, if it's not it'll lock up and prevent the car from being put into park or other gears.

- Richland, WA, USA

problem #148

Dec 152019

Cherokee

  • 40,000 miles
The shifter lights up red in all drive numbers and letters, when driving and sitting still, have to turn off engine then it stops. I dont want problems with this other people have had to change shifters, I should not have to do this, it was an expensive vehicle!!

- Kenosha, WI, USA

problem #147

Nov 192019

Cherokee

  • 88,608 miles
The 'service shifter' light has come on multiple times in one day. I have turned the car off and back on, but it still shows up as soon as I put my car in drive. This has happened before, but I've always just been able to turn my car off and it would be fine.

- Clarks Hill, IN, USA

problem #146

Nov 072019

Cherokee

  • 60,000 miles
Service shifter light keeps coming on. You can turn the vehicle off and on and it will go off. Next time it is started it comes back on again. I am unsure if this is dangerous or not but needs addressed according to forums I have read about this problem.

- Toledo, OH, USA

problem #145

Nov 062019

Cherokee

  • miles
Service shifter light continues to come on it hapoens while the vehicle is stationary and motion at different times at first it would come on then when I turn the vehicle off and restart it would not be on however for the pass week it comes on more frequently it occurs whether im driving on city streets or highway

- Cleveland, OH, USA

Read the next 20 complaints »