10.0
really awful- Crashes / Fires:
- 7 / 5
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 25,962 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car went into ' limp' mode. Traction control went off, message, 4-wheel drive is not available. My car lost power and I haft to use manual mode to shift. Dealer stated, that even though I gave them the trouble codes, they could not duplicate problem. Service shifter, light came on but when I restart it goes away
- Middle River, MD, USA
My gas cap light has been on for 2 years. I apparently am the only one with this issue and have been told there is nothing that can be done as they need a flash to reset the motherboard. In the meantime to rule things out I had to have the vapor test done and replace the gas cap which of course solvee nothing.
- Cary, NC, USA
Car transmission seems to be faulty. When accelerating it would stop rising in RPM and speed and afterwards would kick back and make a noise like something hitting.
- Herndon, VA, USA
Car shifts really hard and then, today when driving in the middle of the road with my toddler in the car my car shut off and said shift to park. Finally turned back on.
- Lago Vista, TX, USA
Car seems to down shift, shift into nuetral, shift or jump out of gear. Service shifter light keeps coming on.has happened while vehicle was in motion on a city street.
- Midway, AR, USA
I was driving on the interstate between 60 and 80 pmh and out of nowhere the service shifter popped up on the dashboard screen and then all the lights on the shifter lit up red ( like a christmas tree) and I lose complete function of the shifter all together. This has happened 8 times in the 15 months I have owned this vehicle.
- Sulphur, LA, USA
On route 80 vehicle dwnshifted, power steering and brakes affected. Mileage 9604 July 2, 2019. Vehicle towed. August 30, 3019 it happened again but was less than 1 mile away, drove it there picked up vehicle on 9-11-2019. Mileage 9817. Drove it 30 miles and came home. 7 hours later., same issue and was only 2 blocks from my house. Vehicle towed again stating service anti lock brakes service transmission, change oil, service parking brake, 4WD unavailable, check engine light, anti skid light on would not shut off. Steering, transmission and brakes affected. This vehicle is not safe. Same issue in all 3 instances, so they are obviously not correcting the problem. There should at least have recalls on these vehicles. Service records are attached.
- West Milford, NJ, USA
Vehicle has a mind of it's own when in gear. When trying back out of places it jerks uncontrollably. Its also does this when waiting idle at a stop sign or light. It will jerk forward as soon as you let off the brake and other times it won't go at all when accelerating. 3 times now it has just completely shut itself off when I'm gear for no apparent reasons at all. I try now not to drive it all because it's not safe. I've kept it up to date on all the computer updates through a certified Jeep dealership including all the oil changes and required maintenance. The dealership says it has to do with the transmission but can offer no true fix through Jeep.
- Uniontown, OH, USA
2015 Jeep Cherokee latitude 4 wheel drive. It is under warranty for transmission, etc. Using oil, ( evaporates?) and is a known issue with this make model and year. Called Jeep and was advised to get it into service immediately due to known issues, but they would not allow me to make a complaint. Jeep has been trying to stall out while driving, at stops, hard shifts, brake comes on automatically, completely stopped in the middle of the road while driving, and oil has somehow disappeared from it, but no leaks.
- Pekin, IN, USA
My 2015 Jeep latitude is going on it's 3rd a C blower motor and this will be within 2 years and 3 months. I have done my due diligence as a consumer and there is no record that this part should be faulty this quickly nor this frequently. I was instructed to replace it with out referral to the potential of related parts going bad (ex. Resistor which would help regulate the blower motor. If in fact the part in question actually does need to be replaced I am requesting a review of this part on the year, make and model. This is normally a lifecycle part and should not be faulty this soon.
- Phoenix, AZ, USA
Power train/engine recall. I brought my vehicle to the dealership to let them know my vehicle accelerated when I applied my brakes and it does this all the time. They said it was some module that needed to be adjusted or updated and the problem was not fixed. The problem is not fixed and it just the other night while driving down the road I applied my brakes because a car pulled out in front of me and the Jeep lunged forward then slowed down. This is an ongoing issue amongst others with Jeep Cherokee because I have asked my neighbor and others ive met with Jeep Cherokee's and they have all mentioned this happens to them as well. It is in the Jeep forums, why is this issue not fixed, to be honest I don't feel safe driving my vehicle. I'm in the military and have to drive over 60 miles per day to and from work and this is unacceptable. It happens pretty much every time I drive the vehicle.
- Lords Valley, PA, USA
My automatic rear hatch stopped working after a small amount of water from a cooler leaked in my "trunk". I checked the fuse for the hatch and it blew, I swapped it out and smoke began to pour from the rear of my Jeep (the trunk) then a fire erupted, severely damaging my Cherokee. The Jeep was in my driveway and due to the fire being near the gas tank I had to drive it to the street out of fear it would hurt my family. There is a recall re: The hatch motor module getting wet and causing a fire which I had performed in 2016. This part is faulty and almost harmed me/family and now I am out my deductible and car rental costs. No one from Chrysler or Jeep will call me back.
- Warren, MI, USA
On the gear shift all lights are on and a warning comes up on panel saying gear shift needs servicing. Took to dealer and they didn't no what it was or how to fix. It went off when I cut car off and back on but now it's coming on all the time. It scares me and I can't keep taking to a dealer to charge me and it's not fixed.please get Jeep to do a recall and fix this. This happens when it's driving
- Williamston, NC, USA
Service shifter error when driving on the dashboard will block completely on the highway.
- Grand Prairie, TX, USA
Wheel hubs all.defective will not come.off, no spare tire was included with purchase dealer promised for 2 hrs to get a spare tire for trunk of Jeep, and never did just excuses, during routine service under warranty I was noticed 2 months ago all when hubs are defective dealer tuttle click jerp irvine ca refused to repair without cost demanded $300 to.replace other tittle dealer in san juan said is June 2019, dealers job to repair because all keeps hubs defective 2015.
- San Clemente, CA, USA
"service shifter" notification comes on the dashboard. A search of the web finds this is a common problem and that Jeep doesn't know what the issue is. Seems like enough is happening to warrant a recall.
- Norman, OK, USA
Engine was completely replaced, also the ac compressor broke right after the engine was replaced. There has been recalls on 75K other Jeep Cherokee, same year.
- Cary, NC, USA
For the third time I have had the service shifter light come on the car only has 36,000 miles. There is also significant issues with the drive train, shifting, making a fan humming sound and the car not accelerating and hitting top rmps in the red. My car previously was at a Jeep dealership and they claim nothing is wrong, computer reset and issues are still occurring
- Windber, PA, USA
Service shifter
- Lawrenceville, GA, USA
- Pittsburgh, PA, USA