10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
28,774 miles

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« Read the previous 20 complaints

problem #28

Jan 182018

Cherokee

  • 20,000 miles
Please help me with my potentially deadly problem? my 2016 Cherokee dies while I'm driving (city & highway ["dinged" but didn't die-I won't drive it on the highway]). it is frightening and potentially deadly. There is no pattern to when or why this happens. It happens repeatedly and the dealership cannot identify nor correct the problem. The computer doesn't register any codes and doesn't recognize that the vehicle has died. Nothing shows on the dashboard either when this happens. There is a "ding" and the car dies. I have been reading (online) many other identical accounts of this problem with others who won the 2015 & 2016 Cherokee models. My car is, yet again, at the dealership. Please help me? this is a potentially deadly situation. I am afraid to drive this vehicle. And, others are experiencing exactly the same thing. Thank you!

- Appleton, WI, USA

problem #27

Jan 132018

Cherokee

  • 12,700 miles
Jeep wobble. I was towing my vehicle behind my motor home. I had traveled approximately 300 miles without problems. Near the end of my trip I made a right turn. Just after making the turn I felt a violent shaking. The incident occurred at low speed estimated to be 20 to 25 mile per hour. I looked into the rear camera and was able to see the vehicle oscillating from side to side.I immediately slowed to a stop to get the shaking to stop. Since I was blocking traffic I continued on to a safe place. After proceeding about a mile to my destination, I had no further issues. I have contacted Jeep concerning the issue. They stated that it was on me to buy a wiring kit to correct the problem. When I purchased the vehicle on December 31, 2017, I told the dealer that I was in the market for a vehicle for towing. They did not have one with the equipment necessary for towing in stock but stated they could get one from louisville ky. I agreed to have get it. In short I purchase a vehicle that the dealership said was ready for towing. At now time during the sales process or after was I ever notified a a wiring package requirement. I just learned of it in recent days when I had it in the shop. I feel that Chrysler should pay for the fix and not me as the consumer based on their representation that the vehicle was ready for towing.

- Groveport, OH, USA

problem #26

Dec 212017

Cherokee

  • 24,320 miles
Since my previous complaint, 11048717 I was denied a buy back by fca, llc via first class mail stating I was not eligible under ga lemon law regardless of it being out of service more than 30 days. Since this letter the vehicle has died 3 times while in motion and continues to skip along with a decrease in rpms while idling (observed my dealership service). I also had smoke and a strong odor coming from the left front side of the vehicle with no reason as to why. This car is dangerous and I cannot believe there has not been a total recall since it is shutting off while driving for so many people.

- Clarkesville, GA, USA

problem #25

Dec 122017

Cherokee

  • 26,400 miles
I was driving on a highway and I heard an audible alert while "service transmission" lit on the display and the check engine light came on. I pulled into the right lane to get off the next exit, and the car started shaking lightly. As I was on the exit ramp, my gas pedal wouldn't do anything. Seems like it just stopped working. I glided to a stop and was able to safely make some phone calls. There was a tech service bulletin "to reprogram transmission control module with updated software". I feel this is a very big safety issue and it should be a recall, not just a tech service bulletin. The dealer was excellent in handling this situation, but I'd like to see this problem turn into a recall before someone gets seriously injured. The trouble code they found is "P088700 transmission control circuit". thank you.

- Bristol, CT, USA

problem #24

Dec 012017

Cherokee

  • 48,000 miles
Service shifter light randomly comes on. Nothing else seems to be affected, sometimes when engine is turned off then back on the light disappears. Other times, it remains on. The drive ability of this vehicle is unaffected, how ever something is obviously wrong with this. This first occurred when backing from my driveway, I shifted from reverse to drive, the vehicle dinged, and the light appeared on my dash. Now it will randomly do it, doesn't matter when or where, driving down the road, or simply turning on the vehicle.

- Hartman, AR, USA

problem #23

Dec 112017

Cherokee

  • miles
My car is a 2016 Jeep Cherokee and only has 44,000 miles on it. I keep up with my maintenance. My check engine light came on and my heat isn't working properly. We took it to the dealership in mobile, al this morning and they are saying my warranty for this is up. It's $400 plus dollars to fix and I searched online and other people with this same vehicle are having this problem. This is obviously unfair to consumers. Please look into this matter.

- Mobile, AL, USA

problem #22

Nov 112017

Cherokee

  • 14,700 miles
First the car kept reporting that my front left tire was low and even after I checked the pressure, it continued to do so. It took several hours for it to stop. Now I have a 'service shifter' error and all of the lights on my shifter are on. I hear a high-pitched electronic sound when I shift into drive. I have read several forums and there are consumers reporting that when that happened to them, their wheels locked up and the car completely stopped. A few of the cars were totaled! I am going to call the dealer in the morning. Apparently this very dangerous problem has not happened enough for Jeep/Chrysler to consider a recall. One last note: When these errors light up on the dash, you cannot access any other information. You cannot even see your speedometer.

- Lake Hopatcong, NJ, USA

problem #21

Jul 122017

Cherokee

  • miles
Put Jeep in park went in building to grab something. Came out Jeep rolled forward into loading dock at husbands job.

- Wilmington, NC, USA

problem #20

Jul 162016

Cherokee

  • 7,900 miles
While driving the vehicle at about 30 miles an hour on a city street, I start slowing down at a stop sign and at about 10 miles an hour the power in my car turns completely off engine turns off, lights turn off, inside lights turn off, I let the car roll to the side of the road put the car on park then turn the ignition to see if they'll turn on. The car does turn back on so I continue on my way. This has happened twice in the last 3 weeks every time it has happened the car has always been in motion the lights flicker and then it shuts off.

- Richmond, CA, USA

problem #19

May 082017

Cherokee

  • 25,000 miles
Water saturating floor and carpets under floor mats, passenger front and rear. May be the cause of intermitant door locks, and at time uconnect radio and climate control system restarts. First visit to dealer, dealer resealed/rewelded rocker panels and improperly sealed areas. Second vist dealer stated the leaking was a sun roof. However, vehicle doesn't have a sun roof. ? the dealer is unable to replicate water coming in from rain but has not checked ac condensation or other means of entry that we know of. Water does appear to show up faster during periods of hot eather and ac usage. Please note - I have pictures of mold growing rapidly on the carpet under the floor mats.

- Warrenton, VA, USA

problem #18

Apr 202017

Cherokee

  • miles
Crash test

- Washington, DC, USA

problem #17

May 042017

Cherokee

  • 14,000 miles
Trunk randomly opens. On one occasion I was backing into the garage when the trunk opened, causing damage to my Jeep and garage.

- Euclid, OH, USA

problem #16

Sep 092016

Cherokee

  • miles
My 2016 Jeep Cherokee has a 9 speed automatic transmission. When driving in town at a slow speed the transmission shifts eratically and pauses during the speed shift trying to evaluate which gear it needs to be in. So extreme that I was almost hit trying to avoid another vehicle. I have filed a complaint with the customer assist, the nsdc and the attorney generals office. Chrysler just keeps stating that the transmission "works as designed". I have even had the service department at a local Jeep dealership that it is a massive problem and the vehicles are always coming in for service due to this. They have attempted an "upgrade" to the system which they think will improve the shifting, but it has not worked. I need someone to take this issue seriously and investigate the problem. It is an issue and unfortunately the previous homeowners I have spoken with just traded them in and never complained. Please, please look into this. Just because Chrysler says it is "performing as designed" does not mean it is performing safely.

- Dexter, MO, USA

problem #15

Apr 042017

Cherokee

  • 7,500 miles
Returning home from 1st oil change since purchase of vehicle (2016 Jeep Cherokee sport) 3 months prior, owner noticed smoke coming from hood immediately upon parking vehicle at residence. As soon as owner exited vehicle, owner noticed flames coming from bottom of engine. Owner called 911. Three minutes later when emergency vehicles arrived, car was engulfed in flames and was deemed a total loss by fire investigator and insurance company.

- Fort Worth, TX, USA

problem #14

Mar 162017

Cherokee

  • 0 miles
See attached

- Dearborn, MI, USA

problem #13

Nov 212016

Cherokee

  • miles
The transmission shifts rough in the lower 3 gears. There is a bad jumping/lurching/banging when accelerating from a stop.

- Sedgwick, ME, USA

problem #12

Mar 202017

Cherokee

  • 6,300 miles
Driving 40mph just entering the masspike ramp in allston/brighton area with my sunroof opened, when a load explosion occurred. I looked all around the vehicle saw some glass, looked up and sunroof completely shattered. There was no car in front of me. Nothing was projected at car. I bought this car in Oct. '16 and have had nothing but problems with the roof. First it rattled they changed the frame, now glass shattered and the dealer is charging my insurance to fix.poorly made car. Also had problems with rear seats rattling. It was a 50 degree day in boston.

- Medford, MA, USA

problem #11

Dec 202016

Cherokee

  • 10,000 miles
Ordered a windshield back on 12/20. It still isn't in!! I feel this is a safety factor and I have 2 case numbers with Jeep and they still don't have a windshield. Every time they say it's due to be in, the date changes. My daughter drives this car and it is cracked all the way across.

- Martinsville, IN, USA

problem #10

Feb 102017

Cherokee

  • 5,978 miles
Yesterday I started up Jeep in my garage, upon waiting for it to warm up I can here a clicking sound coming from the center counsel area, so I bend or and put my ear by the carpet, it sounds like it in the transmission, its starting today to shift weird, I need number to take it to a local dealer to check, hemet, ca mileage-5978

- Hemet, CA, USA

problem #9

Nov 282016

Cherokee

  • 5,200 miles
Problem began with the car bucking significantly after changing gears. Then, when the car was in drive (but foot was on the brake), car would start to buck again, transmission slowed, car would not accelerate, kept bucking and lights in car dimmer. Had to keep restarting the car to get it to keep going. But, once I used the brake again, the bucking and loss of acceleration would start all over again. Dealer continues to state that the computer in the car is not registering any problems at all. Has been in the dealer 3 times over the last 3 weeks. This all happened when the vehicle is in motion, on any kind of street or highway, whenever the gear begins to cause bucking after changing.

- Bridgewater, NJ, USA

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