Crash test

- Washington, DC, USA

Trunk randomly opens. On one occasion I was backing into the garage when the trunk opened, causing damage to my Jeep and garage.

- Euclid, OH, USA

My 2016 Jeep Cherokee has a 9 speed automatic transmission. When driving in town at a slow speed the transmission shifts eratically and pauses during the speed shift trying to evaluate which gear it needs to be in. So extreme that I was almost hit trying to avoid another vehicle. I have filed a complaint with the customer assist, the nsdc and the attorney generals office. Chrysler just keeps stating that the transmission "works as designed". I have even had the service department at a local Jeep dealership that it is a massive problem and the vehicles are always coming in for service due to this. They have attempted an "upgrade" to the system which they think will improve the shifting, but it has not worked. I need someone to take this issue seriously and investigate the problem. It is an issue and unfortunately the previous homeowners I have spoken with just traded them in and never complained. Please, please look into this. Just because Chrysler says it is "performing as designed" does not mean it is performing safely.

- Dexter, MO, USA

Returning home from 1st oil change since purchase of vehicle (2016 Jeep Cherokee sport) 3 months prior, owner noticed smoke coming from hood immediately upon parking vehicle at residence. As soon as owner exited vehicle, owner noticed flames coming from bottom of engine. Owner called 911. Three minutes later when emergency vehicles arrived, car was engulfed in flames and was deemed a total loss by fire investigator and insurance company.

- Fort Worth, TX, USA

See attached

- Dearborn, MI, USA

The transmission shifts rough in the lower 3 gears. There is a bad jumping/lurching/banging when accelerating from a stop.

- Sedgwick, ME, USA

Driving 40mph just entering the masspike ramp in allston/brighton area with my sunroof opened, when a load explosion occurred. I looked all around the vehicle saw some glass, looked up and sunroof completely shattered. There was no car in front of me. Nothing was projected at car. I bought this car in Oct. '16 and have had nothing but problems with the roof. First it rattled they changed the frame, now glass shattered and the dealer is charging my insurance to fix.poorly made car. Also had problems with rear seats rattling. It was a 50 degree day in boston.

- Medford, MA, USA

Ordered a windshield back on 12/20. It still isn't in!! I feel this is a safety factor and I have 2 case numbers with Jeep and they still don't have a windshield. Every time they say it's due to be in, the date changes. My daughter drives this car and it is cracked all the way across.

- Martinsville, IN, USA

Yesterday I started up Jeep in my garage, upon waiting for it to warm up I can here a clicking sound coming from the center counsel area, so I bend or and put my ear by the carpet, it sounds like it in the transmission, its starting today to shift weird, I need number to take it to a local dealer to check, hemet, ca mileage-5978

- Hemet, CA, USA

Problem began with the car bucking significantly after changing gears. Then, when the car was in drive (but foot was on the brake), car would start to buck again, transmission slowed, car would not accelerate, kept bucking and lights in car dimmer. Had to keep restarting the car to get it to keep going. But, once I used the brake again, the bucking and loss of acceleration would start all over again. Dealer continues to state that the computer in the car is not registering any problems at all. Has been in the dealer 3 times over the last 3 weeks. This all happened when the vehicle is in motion, on any kind of street or highway, whenever the gear begins to cause bucking after changing.

- Bridgewater, NJ, USA

My 2016 Jeep Cherokee latitude caught fire, behind the engine, while I was driving it. I was able to extinguish the fire with the help of two-three bystanders and the fire department. There was a police report taken. While there is a recall for a auto rear-lift gate, my Jeep Cherokee does not have that feature and the fire started and was located below the vehicle and right behind the engine.

- Washington, DC, USA

Uconnect system key fob with remote start capability is able to start the vehicle accidentally if the fob start button is depressed in a pocket. In the instance in question, vehicle was parked in home garage, fob was in pocket of owner inside the home. Owner walked into garage to find vehicle was running. Remote start feature of fob cannot be disabled.

- Winter Garden, FL, USA

The transmission shifts rough in the lower 3 gears. There is a bad jumping/lurching/banging when accelerating from a stop.

- South Lyon, MI, USA

On Oct. 21, 2016, while backing out of a parking space, another vehicle that had been parked behind me also backed up. Our two vehicles collided - bumper-to-bumper, at a slow speed (probably 2-3 mph). Very minor damage resulted - the reflector on my rear bumper was broken. I am surprised that my safety warning system did not activate to alert me to the impending collision. This system very reliably activates if I'm backing up and cross traffic is near, or if I'm approaching another vehicle while parallel parking. I'm wondering if this system has a "blind spot" that prevented it from working in the case of yesterday's collision.

- Reno, NV, USA

Buy a new jeppcherokee in silver spring darcars md. When I was driving down a small hill, suddenly a noise and the car stopped, call assistant road and sent a tow truck to take the car to criswell Jeep service, the technical S criswell Jeep service they diagnosed transmission, including the reemplasarian for a new one. All this hapend on July 31, 2016 and today September 9 2016 they still have not been able to fix the car the chysler already have my case

- Gaithersburg, MD, USA

This car was purchased on June 30, 2016. We went on vacation July 18, 2016 in our new vehicle. At the time of the fire this car was just 32 days old. We pulled into a love's truck stop to refuel the car. The engine was turned off and I had begun refueling the car. Smoke was coming out of the hood. Upon opening the hood there was fire underneath the engine coming up both sides. Using water and a fire extinguisher we were able to put the fire out. We had the car towed to the nearest Jeep dealer. Chrysler is taking no responsibility even though there are numerous cases sited with engine fires on Jeep vehicles. They have refused a directive from nhtsb to issue a recall for this problem. With other people also refueling cars right next to us, this could have been a major catastrophic event. Chrysler, Jeep, my family and all those at the love's truck stop were very lucky that day, August 2nd, 2016.

- Bradenton, FL, USA

Center console in this 2016 Jeep Cherokee latitude AWD has design flaws as every time car hits a bump the console opens causing a distraction -- dealership has replaced the latch that did not work and then they replaced the whole console and as to date the console still opens.

- Milford, CT, USA

I purchased a 2016 Jeep Cherokee with an active drive II transfer case for the sole purpose of flat towing it behind an rv. All printed and on-line brochures clearly stated that the vehicle could be flat towed. I paid a lot of money for the upgraded drivetrain and waited 8 weeks for delivery only to be advised a few months later by fca that the vehicle is no longer towable as purchased. If the customer desires to tow the vehicle then the customer can purchase a newly released wiring kit and pay a dealer to install it. Additionally, the customer should upgrade their rv tow package to include a means for charging the Cherokee's battery while being towed. Chrysler says that they deem this required wiring kit as a 'customer satisfaction' action and that therefore, the customer has to pay for it. How is it possible that Chrysler / fca can get away with selling a vehicle as 'towable' and then subsequently require the customer to pay hundreds of dollars to fix their mistake? if the customer chooses to not add this fix then it is recommended that they do no flat tow. The consequence of flat towing without this fix is a possible severe wobble which can damage the vehicle and rv. It could also cause an accident if the situation gets out of control. The recall center sent out a notification of the issue to customers, but they are not considering this a recall issue. Instead, they are advising customers that there is an issue and to deal with it on their own.

- Norcross, GA, USA