10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
28,774 miles

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« Read the previous 20 complaints

problem #48

Oct 172018

Cherokee

  • 23,785 miles
While driving in my neighborhood, my 2016 Jeep Cherokee completely shut off. It would not start so I had to push it off the road. I've read similar complaints about this issue.

- Easton, MD, USA

problem #47

Sep 242018

Cherokee

  • 48,400 miles
After I start the car up in the morning or after it has sat for awhile, it will run for about 5 minutes and then the engine will completely die, the battery light comes on and the screen says "shift to P then desired gear". when it does this, I lose throttle power, breaks and steering. I have to put the car in park and try to turn it off, when I try and turn it off it cranks like it is trying to start and won't. after I get the car turned off and go to turn it back on, it cranks really hard for about 45 seconds before starting. Then it smells like something is burning, it will do this 4-5 times before it starts running ok. After it dies, the transmisson feels like it is jumping/jerking and the car will randomly ding like it does when the windshield wiper fluid is low but nothing shows up on the screen or in the messages. It has died in the middle of an intersection, with the sterring locking up and the throttle losing power, this could have caused a major accident.

- Mayslick, KY, USA

problem #46

Oct 022018

Cherokee

  • 22,000 miles
Over the last 2 weeks, while driving my Jeep has lost power. No warning light or anything, my Jeep just dies. It will say "shift into P, then select gear" after I have lost power. My lights/radio/bluetooth all still work, but I can not break nor accelerate nor steer. I was nearly T-boned this am, and nearly rear ended last week.

- Sierra Vista, AZ, USA

problem #45

Sep 222018

Cherokee

  • 36,000 miles
Vehicle randomly gets hot as if the ac stopped blowing cool air but then works normally. Does this frequently but randomly for only a couple of seconds at a time.

- Brooksville, FL, USA

problem #44

Sep 212018

Cherokee

  • 36,000 miles
Stalling while driving, mostly when making a turn or as wheel is turned; has almost caused multiple severe accidents to occur. Has happened while driving on the highway, street, and pulling out of a parking spot on several occasions. System stalls and then a message appears 'shift to P'. having to quickly stop in incoming traffic, put into park, shut off engine and restart to work. When making smaller turns the system dings as if a message alert will appear but nothing shows.

- Brooksville, FL, USA

problem #43

May 202016

Cherokee

  • 200 miles
I have had transmission issues since buying the vehicle. I have been to the dealer about 3 or 4 times to have the issue fixed and it was never fixed. Low power, hesitations in acceleration, randomly dropping speed while acceleration, and complete loss of power. It happens when in motion at all speeds but mostly at speeds under 40 mph. It all continues to this day and I have all but given up on getting Chrysler to take responsibility. I am sometimes even afraid to drive the vehicle when one or more of these symptoms happens. Chrysler needs to take responsibility. As a consumer I am entitled to get what I pay for!

- Charleston, SC, USA

problem #42

Aug 012018

Cherokee

  • 32,000 miles
The shift reports service shifter all the lights turn on, has not shifted on

- Endicott, NY, USA

problem #41

Jul 052018

Cherokee

  • 56,000 miles
While at a stop light, my Jeep completely shut off on me and we had to start it back up and it started back up. However this has happened many times before and think they should recall this considering how many of the same complaints I am seeing on this. I have 2 kids in my car at all times and fear it doing this while driving as well. I took it to Jeep and they checked it out but now it just feels hesitant while driving. Scares me to death

- Phoenix, AZ, USA

problem #40

Aug 202018

Cherokee

  • 25,000 miles
2016 Jeep Cherokee latitude 4X4 (25K miles) will stall or lose power while driving. Happened several times in past few months. Noticed first when had trouble starting in the morning a few times (after a recent oil change). While driving, Jeep latitude 4X4 will jump into gear while slowing jolting the car forward, temporarily lose power (RPM drop, and mph drop), or completely lose power while driving (happened on both city and highway). Complete loss of power happened several times while turning, coming around turn, indicator will ding then suddenly steering stiffens, no power from gas pedal, and car slows to stop. Once stopped, message screen displays 'shift car to P then to desired gear' I then have to shift car to park and restart (sometimes taking 3 or 4 attempts). This has also happened while attempting to merge onto highway (coming around bend of on ramp) luckily there was a large shoulder and little traffic to pull over safely. This poses an immediate risk of safety of not only myself, but passengers and other vehicles. If this were to happen at a busy intersection, highway, or dangerous road conditions (low visibility, slick surface, etc) and accident will occur. I no longer feel safe driving this vehicle.

- Mantua, NJ, USA

problem #39

Aug 022018

Cherokee

  • miles
Keep getting service shifter and need to stop vehicle and shut off and start up again. Sometime vehicle will run good for a couple of days, other times get 5 minutes down the road and it returns. Went on a long road trip and have to pull over a number of times on a very busy interstate. I brought it into the shop three (3) times with the same issue (late date 8/2/18), last time I was told it would be $380 to replace a harness for some kind of cable and they needed to order parts. Still waiting for the call from the shop with a date to replace the harness.

- Bemidji, MN, USA

problem #38

Jul 172018

Cherokee

  • 54,500 miles
My Jeep has been and looked at for shaking in the front end when getting to a certain speed. I have found out after going to get a wheel alignment and being told it may be my tires and having them changed and then told it may be the balance of the tires and having that checked the issue is still present. After looking into this issue more and talking to other Jeep owners about this they said it is what is called the Jeep shakes. And according to looking this issue up this is present on many Jeep years and for me as a car owner there is no recall to fix this issue. The cost of fixing this issue can range from $900 to 1500 dollars depending on where it is taken. The Jeep when driving and reaching 55 plus mph and it starts to shake and if able to get to 65 mph the shaking ceases.

- Dallas, TX, USA

problem #37

Jul 182018

Cherokee

  • 60,000 miles
The panoramic sunroof exploded while driving down the highway, out of no where. My sunroof was not busted my an external force. My sunroof has very think glass. The whole in the glass in dead set in the middle. After doing some research online this has happened to several other buyers. It was 88 degrees out that day. I have driven my car in hotter conditions.

- Troy, MO, USA

problem #36

May 222018

Cherokee

  • 34,461 miles
My car has a "service shifter " message popped up at 34461 mileage going 65 mph on the highway just straight no turning no nothing. The shifter lights are all lite up as weel and I cannot see the middle screen that shows my mph in big letters. I called Jeep stating not to worry about it. Turned car off and turned back on and no message second time was at 36044 miles going 15 mph through a parking lot and the shifter is all lite up and "service shifter" message came back on again. Turned car off after parking and turned back on after a few hours and was not on.

- Spanaway, WA, USA

problem #35

Jun 212018

Cherokee

  • 51,000 miles
I started my car and service shifter message popped up and all the light on the shifter were red, shur car off and started car again and was fine for a few days and then same message popped up. Was reading to see if other people have the same issue and they do and there was a recall on a year or two early of my car.

- Uniontown, PA, USA

problem #34

Jun 102018

Cherokee

  • 49,990 miles
While driving the car on 2 separate occasions, the car died while in motion. The first time, I was leaving church and made a left turn. The car stalled and I was able to move out of the way of traffic onto the shoulder of the road. I put the vehicle in park and started it up a couple of times and was able to go. The second time (today), I turned into a parking lot and it just killed. I put the vehicle in park and then started the car again and moved on. Fortunately, both times, I was able to safely address this. Who knows what will happen the next time? this first happened the 4th Sunday in may of 2018 and the second time, June 10, 2018.

- Marrero, LA, USA

problem #33

May 152018

Cherokee

  • 26,700 miles
The car would stall in the middle of the road. This happened before, I took it to the dealership, they told me it was due to low/dirty oil level, they did the oil change and it was fine for a while. This morning the car stalled in the middle of the road, I have about 5,000 miles on the car since last maintenance, but when I checked the oil change indicator, it showed that I still have about 36%.

- Paterson, NJ, USA

problem #32

May 142018

Cherokee

  • 23,890 miles
The check engine light is on once in two weeks. My local dealer in san diego (rancho Chrysler Jeep Dodge) said that there is a problem with engine gas valve. They said it was leaking. Each time this is the issue. This is my 4th time going to the dealer. I strongly believe that its very risky for passengers to drive such cars with leaks. I request NHTSA team to please review all Jeep Cherokee models as they need re-calls and its unsafe for public to drive such leaky vehicles. I was very afraid when I was turning on highway and my car started noise as if something is bursting, it was very frightening moment.

- San Diego, CA, USA

problem #31

May 012018

Cherokee

  • 40,500 miles
I've owned this vehicle for three weeks. I parked my Cherokee outside my office at work, shut it off as normal, and came back out a few hours later to run some errands. I received a message that stated 'no fob detected'. I tried the auto start, which worked, the lock and unlock from the key fob worked, but when I tried to start the vehicle the only message received was 'no fob detected'. I called Jeep and they tried to walk me through a reset, which did not work. Aaa came out to try to assist. They disconnected the battery, tried jumping the vehicle, and performed the reset as well. None of this worked. I had to have it towed to the dealership and am still waiting on diagnostics to tell me what was wrong with it and how much it will cost to fix.

- Lakewood, CO, USA

problem #30

Jun 012016

Cherokee

  • 3,000 miles
The engine shuts off without any warning. It has happened on ramps, a parking garage, on the highway and the middle of an intersection. No warning lights come on until after the engine stops. The steering fails, the brakes fail and the vehicle rolls to a stop. Often, it will take several minutes and attempts to restart the engine. I was advised by the dealership that the oil was low. The engine continues to shut off and with no correlation to time frame after having the oil replaced, time it has been driven, or duration of the trip. This is completely unsafe to the person operating the vehicle and to others on the road. Jeep and the dealership have ignored the problem and I have even been told by Jeep customer service that "the engine is operating as designed" which means that it will shut off without warning to protect the engine, not those inside the vehicle. They have refused to fix or acknowledge the issue, refused to void the lease and refused to replace the vehicle.

- Baldwinsville, NY, USA

problem #29

Feb 292016

Cherokee

  • miles
Seat capacity label off by 1

- *, MP, USA

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