My "SERVICE SHIFTER" light keeps coming on. I have had it looked at 2 different times before. I have owned the vehicle for almost 2 years, and has done it after the 2nd month of having it.

- Elkhart, IN, USA

i have a failed power transfer unit (PTU) 4WD light is on. This should be considered a recall i found that thousands of jeep owners have this same issue

- Washington, DC, USA

The PTU failed in my 2016 Jeep Cherokee. This was diagnosed when the SVC 4WD light came on in September. The problem code is C14A7-97. From my online research I know this is a persistent problem with Jeeps with model year 2014-2017 resulting in multiple recalls because the problem has resulted in vehicles being disabled and multiple crashes. However, my VIN number was not included in those recalled by Chrysler. I ordered a replacement in early October and was told the part would be ready in 4-6 weeks. It is now two months later and the part is still not available. I-??m told that at this point the part won-??t be available until January. The vehicle transmission began making noises over the weekend related to the PTU. This is clearly a persistent and extensive safety issue that Chrysler is negligent in addressing. I have also been told by the service department at the dealer that there are 389 other Jeep drivers waiting for this part.

- Alexandria , VA, USA

I-??ve had this vehicle for a few years now and at the time of purchase the vehicle had 16,000-18,000 miles on it. It-??s a 2016 and I believe I purchased the vehicle in 2019 so I-??ve had it for about three years now. I didn-??t really start to pay any attention to the shaking/shimmy/wobble that the vehicle has until about a year after I purchased it because at first it wasn-??t nearly as noticeable as it is today and I had just upgraded from a cheap little Chevy cobalt that was a beater and the jeep was a huge upgrade and improvement from that vehicle causing me to gloss over the problem initially. The problem seems to get worse over time and regardless of me getting new tires, getting them balanced and alignments the same shaking/wobbling/shimmying persists. No issues can be determined that would cause the problem and I am told that the shaking is normal upon reaching higher speeds or that the complaint cannot be replicated. The shaking starts anytime I begin to reach speeds around 45 mph and higher and then seem to stop once reaching speeds around 65 mph. To test further I-??ve reached speeds of around 80 mph and again the shaking starts once you get around 70 mph but does not stop shaking when letting off of the accelerator as it does at speeds of 65 mph and lower but instead continues to shake while both pressing the accelerator and letting off of the accelerator becoming worse if you apply the brakes. The shake seems to come from only the front wheels and is violent enough of a shake that it can be visibly witnessed and also felt by looking at the steering wheel and holding onto the steering wheel. Issue persist and has not been resolved. Tires also show uneven and irregular wear on the tread of both front wheels. Front tires need to be replaced more frequently than the rear tires. Rear tires always seem to look almost new while the front tires look as if they weren-??t changed at the same time as the rear tires. Not consistent with what would be considered normal

- Glendale, AZ, USA

Shortly after I purchased my vehicle in 2020 I had a service shifter come on the dash with all the lights illuminated on bezel. I took it to the dealership and it was giving codes to suggest the the shifter bezel and wiring needed to be replaced this was done approximately 07/2021. Since then I have had no other issues with it until this morning it came back on. I have looked this up and a lot of Jeep owners experience this issue. It is apparent that there is a manufacture issues or issue that I feel Jeep is responsible for and needs to fix. With this involving the shifter/transmission there is an obvious safety concern. Thank you.

- Middlesboro, KY, USA

Car has been having issues shifting gears when going uphill/downhill for a few months, only 88k miles never wrecked, during drive a "Service shifter" alert came on and all drive/park/reverse lights lit up, screen could not be removed, car repeatedly had issues getting rpms while pressing gas. Took to a repair shop and they claimed it needed a transmission liquid flush or brake rotors but neither issues coorelate. This seems to be a frequent issue going on with other jeeps. Problem fixed itself after stopping and turning off car and turning back on but still has issues getting stuck in certain gears.

- Justin, TX, USA

I have owned my 2016 Jeep Cherokee Limited for a little over two years. I have had it to a dealership twice now for the service shifter light coming on. The first time it was covered under warranty, the second time it was covered by the dealership because it was only a couple months later. It is now coming back on again and the dealership said that if it happened again I would have to pay for it the next time.

- Ogdensburg, NY, USA

I brought in my vehicle for the power train update recall and it triggered my shifter light to come on which now they are saying is the shifter bezel and harness and I have to pay out of pocket for. It was not on prior to the recall software update for the power train

- Black Mountain , NC, USA

The SVC 4WD (service 4WD drive ) light came on in my 2016 Jeep Cherokee. The Jeep dealership performed diagnosis and the drivetrain control module (DTCM) stored C14A7-97-PUT motor and the component or system operation is obstructed or blocked. They attempted to update the software of the DTCM and it is up to date. The condition persists and their further testing indicates that the internal power transfer unit (PTU) has failed and the vehicle is stuck in 4WD. The vehicle has not been inspected by anyone other than the local jeep dealership, which was on 8/12/2022. The warning message began the week of August 1st and I scheduled the first available service appointment. After some initial research, Jeep had a recall of the PTU for my model year back in 2020. For 2014-2017 Jeep Cherokees where the PTU has not been previously replaced, the auto maker-??s recall number is W47 and the National Highway Traffic Safety Administration (NHTSA)-??s recall campaign number is 20V343. However, when I checked my VIN number, it stated that I had 0 outstanding recalls against it. It is my understanding that if the power transfer unit (PTU) fails to engage with the transmission, the Cherokee could lose all power while being driven which could result in a crash or injuries.

- Gibsonia, PA, USA

1. UNKNOWN component/system failure. It is available for inspection on request. 2. My vehicle will randomly flash an error message while driving "Shift to park and then select desired gear." As this error message is displayed, the engine stops while driving. The car is seemingly forced into neutral. Sometimes it will start again immediately. Sometimes it takes several minutes. It happens completely randomly. It is incredibly dangerous, especially when driving on the highway. I have been lucky that no one has crashed into me yet. 3. I have not had my own vehicle checked for this issues as I am not confident that the solution will be found. I have found hundreds of other Jeep owners (various years/models) in online forums complaining about the same issue. The dealerships and service centers have not been able to find a fix, or even identify what the problem is. 4. No 5. Warning message reads something like: "Shift to park and then select desired gear." This has been appearing randomly while driving. This is an obvious issue with the Jeeps that I am certain Chrysler must be aware of. I have spent a lot of money on this car, and I am terrified to drive my young children to daycare. I am terrified to drive to work. I need this issue investigated, and I need a resolution. Hundreds, if not thousands, of Jeep owners need a resolution.

- Princeton, TX, USA

Vehicle stalled out while driving

- Waverly , NY, USA

4WD service light on. Diagnostic and servicing reveals blocked PTU. There is a recall for it, but it-??s VIN specific and my Jeep is not covered.

- Buffalo , NY, USA

No messages were displayed when any issues occured. The back hatch stops working randomly. Whether your trying to open or close the back hatch, it will not operate by any of the interior push buttons or by using the key fob. I have to manually pull the hatch open &/or closed. I had a technician see this happen as well. I've had numerous times where my Jeep will be shifting & it lags a little bit and then causes a loud bang & jolt when it shifts to the next gear. I only drive approximately 6,000 miles/year. Any resolution to these issues would be greatly appreciated, Amy

- Fair Grove, MO, USA

Our jeep started displaying and error stating "vehicle needs to be stopped to shift" and after this error would display the engine would cut off. We took it to the dealership and we were told that the shifter bezel needed to be replaced. It was replaced in March. We we driving our car again on 5/8/22 and error code said "service shifter now" so we went back to the dealership and they are saying the shifter needs replaced a second time.

- Brunswick, OH, USA

Car drives when it wants, stops when it wants, all lights on dash come

- Abbeville, LA, USA

The svc 4wd light would come on mostly in the cold weather then would go away. every time we had maintenance and mentioned it to the dealership we were told if it was not on while in the shop they could not do anything for it. I was driving and making a left hand turn when the svc 4wd and check engine light came on and the drive train lost power. I was luckily going down hill so I was able to coast and pull over.The engine and the electronics was still in but would not drive. After pulling over I turned the car off and back on and the car worked ok. We had an appointment for the dealer and we were informed the PTU needed to be replaced. Upon looking it up online this part has been recalled on the same make model and year as my vehicle but not my specific vin #.

- Denver, CO, USA

Driving down the highway the service shifter just pops

- Merced, CA, USA

I purchased this jeep in 2018, the service shifter light came on the car shutdown in the middle of the road while my daughter was driving she was able to get into a parking lot. We had the bezel and wiring harness replaced in January 2019, right after this happened. I now have the jeep and the shifter service light will randomly come on along with the service transmission light. When this happens the transmission will not engage and I have to make my way to the side of the road and put it in park and then the transmission will engage again.

- Jasper, TN, USA

I purchased my 2016 Jeep Cherokee in 2018 and within 3 months my service shifter light came on. I had it fixed by the dealership. 6 months later it happened again and I was told it was most likely a faulty part used the first time. Since then I have had the shifter console and wiring inside replaced a total of 4 more times, luckily up until this point was covered under my extended warranty. However my warranty expires in January of 2022 and the service shift light just came on again for what will now be the 7th time. Once my warranty is over, I will not be able to cover the $500 each time twice a year to have it fixed. I have seem dozens and dozens of people report on this issue and nothing has been done. It has also caused my transmission to slip or multiple occasions as well as hesitate when accelerating.

- Cortland, NY, USA

service shifter light went on and off for about a month. then one day went over a speed bump. and ever since then the message doesnt go away. ive cleared the codes had it flashed change fuses. and nothing. EVeryone has the same complaints about it and jeep dealerships dont take it serious. its a problem when i can see the speedometer or fuel range. or any other lights or warnings becuase that message wont go away.

- Margate, FL, USA