10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 27,225 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car caught on fire while driving. Entire front end was in flames and burned completely. VIN is invalid updated 11/26/18
- Cumming, GA, USA
While engaged in driving mode, the car will cut off and give message of "shift to park or neutral, press brake to select gear" this happens while I have been driving the car. This has happened while I was existing a parking lot, driving down a street, and most recent while entering a freeway.
- Redford, MI, USA
I was on interstate going 60mph, a van was beside me turning into my lane. To avoid a crash I pushed down on gas pedal my car did nothing so I hit the brake then the car lunge forward and my RPM was 6. I almost hit the van in rear end.
- Flushing, OH, USA
The contact owns a 2017 Jeep Cherokee. While driving various speeds, the vehicle experienced a loss of engine power and the 'put in drive' warning message illuminated. The vehicle had to be manually restarted multiple times in order to become operable. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was approximately 16,000.
- Dracut, MA, USA
The contact owns a 2017 Jeep Cherokee. While driving 40 mph, the vehicle stalled in the middle of the road. There were no warning indicators illuminated. The vehicle was taken to spitzer Chrysler Dodge Jeep Ram of homestead (30101 S dixie hwy, homestead, fl 33032, (305) 363-1645), but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 29,000. The VIN was not available.
- Homestead, FL, USA
The contact owns a 2017 Jeep Cherokee. While driving 60 mph, the vehicle stalled in the middle of the highway and the battery warning indicator illuminated. The contact stated that the failure recurred three times on different occasions. The contact lost control of the vehicle as it kept swerving back and forth and lost power. The contact pulled over to the shoulder of the road, turned off the vehicle, and it restarted on the third attempt. The vehicle was taken to bettenhausen Chrysler Dodge Jeep Ram (8355 w 159th St, tinley park, il 60477, (708) 532-2665) where it was diagnosed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 8,000.
- Orland Park, IL, USA
While I was driving yesterday, my car died out on me. The car is only 6 months old. I was driving when the battery light began to flash and the car shut off on me. I had electrical power as the sterio was working, but the engine and power steering shut off without a check engine light. I was luckily able to coast into a parking lot and put the car in park. I 'shut it off' pulled the key fob from the ignition and tried to restart it. It had difficulty turning over and about after 39 seconds it turned over and started. Then everything was normal. The car died out on me while going 45 miles per hour on a very busy street and I could barely turn the wheel to get into a parking lot. After this happened the car went back to normal and no warnings were displayed. I went to my uconnect app and it did not register the issue or say there was any issues on the car. If this happens on an expressway this can be deadly and it jeeds to be addressed!
- Plainfield, IL, USA
Per Jeep service the vehicle consumes oil. Without any warning light, it will just cutoff. Both times we experience the issue leaving a stop sign. Thankfully we were not in the middle of the intersection when it died. This is the second problem in less than a year of ownership. The first problem was a braking issue that the vehicle jumps when it you let off the breaks and push them again. The dealer did a firmware upgrade on the transmission but it still has the issue just to a lesser extent. I have a case with fca case #: 33883097 they are not responding. They have had the car for a month.
- Gainesville, GA, USA
Severe issues with Jeep unexpectedly shaking while idle, and worse during acceleration as if it is going to shut off at any time. Also issues with shifting. No engine lights or etc on...temp, battery, oil all in normal range. Currently unresolved. Purchased new, first owner
- Franklin, NC, USA
The contact owns a 2017 Jeep Cherokee. Within months of owning the vehicle, it failed to start and stalled several times without warning. The dealer (koons tysons Chrysler Dodge Jeep Ram, 2050 chain bridge rd, vienna, va 22182, va 22031, (703) 790-0900) was unable to replicate and diagnose the failure. The manufacturer was notified. The approximate failure mileage was 5,000.
- Reston, VA, USA
Takata recall; the car keep shutting off while driving every 2 or 3 miles, this happened 2 times on a highway and 2 times while turning, this is put my life and my family life at risk, as it is unsafe that the car stoped and shutoff in the middle of the roads, manufacture refused to admit the problem and they wanted to use us as a test mice, by asking me to drive the car for 500 miles to test the oil burn level in the carwithout caring about my life and my family. Putting us in a direct risk. Ofcourse I refused to do this as it is completely unsafe, the car needs transmission and engine change, but the Jeep company doesn't want to approve it, as the cost of repairs is more important than customer life, the car used only for 4 month 5000 miles and under warranty.
- Huntington Beach, CA, USA
Backed out of parking space into traffic lane. Transmission would show shift to D, but would not engage drive train. Had to disconnect both battery cables to clear electronics. After reconnecting battery cables, vehicle would engage drive train for "D", bust car running/shifting rough, engine dying and svc engine light coming on.
- Moneta, VA, USA
My 2017 Jeep Cherokee has 20,000 miles and has stopped running three times while I was driving in traffic. I have managed to pull to the side but this is very dangerous and this issue really needs investigating. I will be taking it to the dealership on Monday I'm afraid to drive it please help
- Bainbridge, GA, USA
Vehicle started making noise 2 weeks after bought it! it makes a whiny grinding noise. I would back out and when I straighten wheel to go forward, there it is! at first, this only happened once or twice a day then it was doing it constantly. It even occasionally whines while driving down highway. My other issue is chirping in motor. At my first scheduled maintenance, I informed dealership of problems with various noises. I was told that chirping "was a pulley and even though it was an annoying issue and no safety issue and since it was Friday afternoon and I lived so far away I could take it to a dealership closer to my home". I took it to another dealership for problems. I was told noises were from excessive road salt. I laughed and told advisor that I know he goes by what his tech tells him but we live in nc and there was no salt in July. I didn't care what caused it, I just wanted it fixed. All seemed well until the next day when it all started again! back to shop once again...... after couple of days, dealership called with some news. They decided my Jeep with 9000 miles needs a transmission. Fast forward a week and half, no news. No word from dealership, had to call to get update and looks like almost another week before I might get her back. Not a happy Jeep owner
- Rockingham, NC, USA
On four occasions the engine started racing while I was braking. On the most recent occasion, I was trying to stop the car for a woman in a crosswalk when the engine started racing even though I was braking. This lasted several seconds before returning to normal idling. I was in a mall parking lot
- East Sandwich, MA, USA
On four separate occasions while stopped on a steep incline the light turned green and I stepped on the gas and there was no response from the engine for about 3 seconds. This caused me to role backwards then when the engine engaged, it lounged forward almost hitting the car in front of me. The vehicle was taken to the dealership but they could not replicate the situation for a lack of hills therefore nothing was done. This could be a real problem for someone not expecting the situation to happen.
- La Puente, CA, USA
My Jeep started to shake and the engine light turns on.. when the Jeep is running it started to shake and feels like its going to turn off... well it has twice now... this problem has happen twice now first time back on 10/27/17.. dealer claimed it was fixed now again 11/13/17.. ite has 51000 miles... the service guys james gardiner is telling me it not under warranty any more
- Lake Elsinore, CA, USA
The vehicle will sometimes illuminate a low oil pressure light, other times I hear dinging, like if a seat belt was not fastened, but seat belts are on. The car will stall while driving, and says "shift to park or neutral. Press brake + select gear". this happens while the vehicle is in motion, and can occur when slowing down to turn, when accelerating, or when braking. I have had it happen in my neighborhood, on surface streets, and while attempting to accelerate to highway speeds.
- Avondale, AZ, USA
I was pulling away from a stop sign when I received an error message stating "4WD unavailable". I then heard a loud clunking sound and lost power to all the wheels. After pulling over, I shut the vehicle off and restarted it. I placed the car in drive and a clunking sound persisted. When giving the vehicle gas, the engine rev'd but no power went to the wheels. I then shut the vehicle off and had it towed to the local Jeep dealership.
- Steamboat Springs, CO, USA
- Dover-Foxcroft, ME, USA