10.0

really awful
Crashes / Fires:
3 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
27,225 miles

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« Read the previous 20 complaints

problem #2

Apr 272017

Cherokee

  • 2,000 miles
New 2017 Jeep Cherokee has completely and randomly shut off/shut down while driving three times. Extremely dangerous failure mode! vehicle has less than 2000 miles and is less than 3 months old. First instance: April 27, 2017. Daughter driving. Going up a hill on city road at approximately 45mph. Vehicle just died. Almost rear-ended. Pulled over. Put it in park. Vehicle restarted. Second instance: April 28, 2017. Owner driving. On interstate 376 going 65mph. Vehicle just died. Pulled over. Put it in park. Vehicle restarted. Third instance: April 29, 2017. Owner driving. State road going 40mph. Vehicle just died. Noticed a "ding" sound just before it died. Almost rear-ended. Pulled over. Put it in park. Vehicle restarted. Took car to dealer - preston motors in new castle, pa. Explained situation. Told them "we could have died!" they claim they know of no similar issues or reports of this problem. I presented them with printouts of the numerous similar complaints for 2016 models on NHTSA website. Dealer is currently investigating and guesses (does not know) it may be a problem with the starter button (not the stop/start button). They are replacing it and will test drive it before giving it back to us.

- Edinburg, PA, USA

problem #1

Nov 082016

Cherokee

  • 3,000 miles
Stop/start feature danger: I was making a left turn, pulling out from a driveway in heavy cross traffic. I was pulling onto a four lane road. Just as I started to lift my foot from the brake, the stop/start feature shut the engine off. There was a full two seconds before the engine started. The cross traffic had to slam on the brakes to avoid hitting me. Normally when the engine the re-start delay is small, but because the engine was shutting off as I took my foot off the brake, this added a significant delay before the engine restarted and was able to accelerate. This is only an issue if the engine happens to shut off right at the moment you intend to pull out into traffic.

- West Chicago, IL, USA