Engine mounts broke and engine drop on excel dealership say mounts broke no warning light just heard a thump going about 25 mph then loud noise and rough engine. afraid to drive any further had a burn smell called tow truck sent to dealer.

- Columbus, OH, USA

answers to the question and detailed description is below - the car completely shutdown while driving. - as the car shutdown while driving in the traffic, it was a major safety concern. - yes, service center told me it is just due to the battery - yes, by the authorized service center - no warning is appeared before the incident. I have a 2017 Cherokee purchased 2.5 years ago, 25.000 km and having regular service every 6 months. Just 100 km after i serviced the car, it shutdown while driving !!! The authorized service checked the car and the issue was just the battery. Generally when you have battery issue the car will not start without a jumper / booster but will not shutdown while driving at all. For Cherokee, it shutdown while driving !. Jeep service manager informed me that due to the used technology Cherokee can shutdown while driving when the battery finish (which is generally not the case in other cars). When i asked why the manufacturer didn't get any precaution for this, they mentioned that only Grand Cherokee has auxilary battery as a precaution and it is not obliged by the government and they just get some cases which is not enough to make a recall.

- Doha, AK, USA

Service shifter warning. Car stalled twice. It has 45 k miles only. Won't start on first try.

- Phoenix, AZ, USA

My service shifter light came on and all the lights on the shifter console came on (PRND21). At first, I could turn the car off to reset it. This was dangerous because I had to pull over wherever I was. As time has gone on it pretty much stays on. My car has 33000 miles on it but is past the 3-year mark. I took it to the dealership and they told me the previous years had this problem but was recalled. It cost me $500 to replace a plastic bezel. I have saved all dealership repair paperwork. The dealership confirmed this is a very common problem.

- Columbia, NC, USA

I received an engine shutoff signal which disabled the car immediately without prior warning. It was due to the protection signal for low oil. The vehicle had a oil change 5,000 miles prior with synthetic oil. Over the course of 5,000 miles it "burned" the oil to the point of low level. Upon discovery, I noted many customer complaints (online) of this issue. There was no prior warning to the low oil level (no low pressure light or indicator.) I purchased this vehicle for my daughter and had she been driving on a busy highway, it would have disabled her car without any power to safely navigate this from the road, probably leading to a major accident. A newer vehicle with no mechanical issues does not "burn" oil excessively, this is a major engine issue. Some oil loss is understood and normal (in older cars), this newer vehicle used over 3 quarts of oil in the span of one oil change. Had I known about this issue, I would have been vigilant in monitoring this issue. Not knowing about this issue led to a very unsafe shutdown of the vehicle.

- Lehman, PA, USA

Vehicle has 42,000 miles on it passenger side front exhaust pipe has broken at the flex joint. Vehicle is strictly road driven and garaged when not in use. Part# 68110128AC

- Glenwillow, OH, USA

When breaking or turning on multiple occasions the vehicle shifts into neutral and turns off. It then stalls until it is switched on again.

- Peoria , IL, USA

Jeep will stall while driving. Engine will shut off, lose power steering, cannot accelerate to try to get out of harms way, battery, oil and engine light will come on and receive a message saying to "shift to park or neutral to start the vehicle". if you want a couple minutes the Jeep struggle to turnover but eventually will. This is extremely dangerous and this vehicle needs to be recalled immediately!!!! this is a major safety issue!!! it has happened to me 6 times in the past 3 weeks. It happens while driving and occurs without warning on any street or highway, turning or braking.

- North Brookfield, MA, USA

The car is constantly stalling while driving and then shutting off immediately. It doesn't matter if I am on the expressway or side streets. This has now happened two days in a row. It is very dangerous! literally have to sit stranded in a place until the car starts back up. Yesterday Apr 2, 2021, it stalled in the middle of 57th and cottage grove in Chicago and today apt 3, 2021, it stall on interstate 80 at the calumet exit heading West, with my child in the car... regular maintenance has been done. New oil change and still stalls and shuts off. It's happening once a week and the dealership acts like they have no idea. Taking it back to the dealership for an appointment on 4/13!

- Calumet City, IL, USA

While driving on hwy 395 traveling North from spokane, wa, with cruise control set at 60 mph, after cresting a low hill and descending the hill my car's engine began racing the RPM went to 4500 RPM and I couldn't get it to slow down or stop by braking or changing the cruise control. My car got to 80 mph when I finally got the cruise control to disengage by pressing cancel again while braking. This is the second time this has happened. It's very scary. I'm afraid to use the cruise control in my car.

- Inchelium, WA, USA

The Jeep has 42K miles. Recently the car suddenly, without any warning just quit while driving in traffic. This was the second time in 3 weeks this happened. 5K miles ago I got an synthetic oil change good for 10K miles. At approx. 5K miles was when the engine started to die. I contacted dealer in elizabethtown ky and explained what had happened. He apparently was aware that for every 1K miles, a quart of oil was used. This was never told to me and yet knowing this, the dealer told me I had to have the 10K mile oil knowing I would never reach that. He said there was some type of recall on a sensor that until they could schedule me in, I needed to pour oil into the engine which I did. My life was placed in dire jeopardy. And I was never made aware of this obscene usage of oil by this model. If the engine block had cracked due to this-than what?

- Bardstown, KY, USA

Burns though oil like a cheap alcoholic. Usually 1 quart is burned off every 1000 miles. This was something I was not aware of when I purchased the Jeep. When this first happened, initially I was told it was an electrical issue with the shifter. So that was a $500 repair. Later I found out that 2017 Jeep Cherokee have a unique ability to drink oil. If fca is aware, and not fixing the issue, thats bull crap. I have an older car with a similar engine and can put 10,000 miles between oil changes w/O an issue.

- Harker Heights, TX, USA

I just purchased my car January 4, 2021. I have had it cut off on me 4 times. Like shut completely off and it takes like 10 to 15 minutes to actually start back up. The shift gears message pops up, it cut the traction control automatically off so that light pops up. The check engine light and battery light pops up. I dont know whats happening but it almost caused an accdident twice on 695 highway because it shut off. Thank god the kids were not with me at the time. I am reading that his happens to alot of people with Jeep. Wish I would have known that before purchasing. I just want a safe and reliable SUV for me and my children.

- Middle River, MD, USA

So I got my car in April 7, 2020. My car has been in and out of the shop for the past couple months. To my engine stalling out to my car not. Shift that right way. A new transmission was put in January 2021. My electric stuff in the car goes in and out all the time. So it M mess up the computers this car has now had 4 new computers put in the car and I'm still having problems with it. And it does this anywhere on highway city street.

- Anna, TX, USA

When driving and making a right or left turn, an error message pops up on the screen stating can not switch gears while in drive, then the engine shuts off, it has happened to me 6+ times in the last month, it has happened in the middle of a left turn in a busy intersection 3 times and almost caused an accident. Once car is shut off and you give it a minute, when you restart it takes time to turn over. This is so unsafe and I am afraid every time I drive as I drive my daughter in this vehicle and think this should be a recall for sure. I took it to a mechanic they test drove and had the same issue twice, they ran diagnostics and nothing came up, when they researched it they found the complaints on this website and said I should take it to a dealership and they read that it may have something to do with the oil being used to quickly and when the turn occurs it sucks in air. Please help!!!

- Glendale, AZ, USA

Oil filter housing/cooler leaks and pools oil on top of engine. Part number 68105583af. Oil drains down either side of the engine. It is a plastic part that can easily fail due to dealer over lightning the oil filter when performing an oil change. Leak starts immediately this car has 22,300 miles on it and is a 2017.

- Libertyville, IL, USA

Car speeds up and jolts since I purchased it. It also looses strength and does not go higher than 5mph on the road. I have taken it to the mechanic multiple times and they can't find anything wrong. They did fix the transmission some time ago and even after that it continues to jolt when in park. When driving it also jolts from low speed to high speed

- Everson, WA, USA

My Jeep will intermittently come up with a 'service shifter' error message. My car does not act abnormal otherwise but with reading a lot of the complaints I saw that most people are filing complaints with you to have a recall on the issue. This error messages occurs while I'm driving.

- Matthews, NC, USA

The transmission feels like it's jumping at low speeds.

- Hebron, KY, USA

I have had my car for two months and drove less than 2000 miles and my 2017 Jeep Cherokee apparently burned off most of the oil within that time and no low oil light came on and the oil was low. I would start driving my car and it would just shut off. Apparently this is a common problem. There is no reason why a oil light shouldn't warn you, the only warning you get is your car shutting off while driving down the road. This is not safe! here are many other complaints with the same problem. Https://#:~:text=engine%20burning%20oil%20problem%20of%20the%202017%20jeep, indication%20of%20any%20low%20oil%20until%20the%20stall

- Athens, AL, USA