10.0

really awful
Crashes / Fires:
3 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
27,548 miles

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« Read the previous 20 complaints

problem #72

Feb 012019

Cherokee

  • 62,000 miles
I have a few problems that is going on with my Jeep. One, there has been a few occasions where I am driving my Jeep, at a slow speed, and it will ding and lock up. Then it will shut off. I will have to sit for a few minutes before it will allow me to crank it again. I have also had an issue where when driving my Jeep to my destination, it does fine. But once I park, the car will not start again unless jumped off. I replaced the battery expecting that to fix it, but it did not. I have taken it to a dealership multiple times and no one can find a problem. There has also been some problems with it throwing a check engine light. The code says throttle position sensor. When I take it somewhere, they say the throttle position sensor is fine. I just want my car to be safe for me and everyone around me. My car has left me stranded on many occasions, and it is unreliable. I am scared to take my car anywhere except work and home due to the fact I don't trust it.

- Byron, GA, USA

problem #71

Jun 052019

Cherokee

  • 29,900 miles
At 26,600 miles (3 months ago) my Jeep stalled upon executing a left turn. No prior indication. The engine just stalled. Took 5 times to restart. Apparently, my oil was extremely low without vehicle indication. Oil change prior to this first incident was at 21,676 miles. Now at 28,900 miles, and my vehicle stalled this morning upon executing a left turn at 2 separate times en route to work, in an intersection. Each time the vehicle stalls, the in cab warning "ding" occured, engine stalls, and the engine and battery dashboard indicators illuminate. It takes putting the vehicle in park and 3-5 attempts to restart. No prior driver warnings leading up to the stall.

- Millersville, MD, USA

problem #70

Jun 032019

Cherokee

  • 26,000 miles
I am having a major issue with my 2017 Jeep Cherokee and its seems as though this issue is running rampant nation wide. Furthermore it seems as though Fiat-Chrysler knows about it and is doing nothing. My 2017 Jeep Cherokee 2.4L was purchased from dan on 7/17/2017. Since then, it has been having engine problems.. in doing so, it apparently gets so low that the engine cuts off mid driving and I lose all power, steering included. This is clearly a safety issue as I have my 4 and 2 year old in the car with me and this has happened multiple times in the last 6 months. This started happening when the car had less than 25,000 miles on it. There are countless forums online that discuss this issue with Jeep Cherokee. Car is running driving at approx 30mph when all of a sudden warning indicators come on and the car stalls out losing all power including steering. Dealership says there is no oil in the car. While reviewing the above Jeep forums online everyone is plagued by this. The car burns all the oil! new cars should not be doing this especially to the extent that there is none left in it!!! I park the car in the garage same spot every night. Not a drop on the floor

- Monroe, CT, USA

problem #69

Jun 032019

Cherokee

  • 44,804 miles
My 2017 Jeep Cherokee with little under 45,000 stalled this morning on my way to work. The car lost steering/braking control. The battery light came on and stated I needed to shift to park then to desired gear. My Jeep would not run at this point. I had to wait a good 5 minutes until I was able to attempt starting my vehicle. However, when attempting to start the vehicle it did not start on the first 2 tries. The 3rd time it finally started. Furthermore, after letting my vehicle sit and cool once I got to my work location which is 40 miles away. I and another co worker checked the oil, and the oil barely registered on the dipstick. I will be going to get the oil changed again since the oil was dark and smelled burnt. This is not the first time I've had issued with the Jeep Cherokee. The other instance all the shifting gears on the console lite up and a message on the dash stated to shift into the desired gear. This too happened while I was driving. This is unsafe, especially in the first instance whereas you lose all control of your vehicle. I have called the dealership to have the vehicle checked out; however, they are unable to get my vehicle serviced until 2 weeks after this occurrence.

- Philippi, WV, USA

problem #68

Jun 022019

Cherokee

  • 41,200 miles
While driving vehicle shuts off with out warning. Start is impossible for 30-45 seconds. No check engine light and no drivability issues before or after vehicle shut down. Has happened twice in the last few weeks

- Sykesville, MD, USA

problem #67

Mar 292019

Cherokee

  • 41,500 miles
For no apparent reason the "service shifter" message appears on the instrument panel blocking most other active driving information and all dots on the shifter housing become red. See pics. This has occurred countless times since we purchased the vehicle in 2018, but does not appear to affect it's driving capability. I have combed through countless Jeep forums on the internet and would say it is a very common problem however with no clear solution. Jeep has failed to address this ongoing issue and I am uncertain of the potential risk I am taking by continued driving of this vehicle and what effect this actually has on the vehicle and its future drivability

- Mansfield, TX, USA

problem #66

May 272019

Cherokee

  • 26,000 miles
Was driving the car going about 25 mph when the engine just stopped and dashboard screen said put car in park to start ignition. Car would not start for multiple attempts until 5 minutes had passed then restarted, only warning on car was oil change required, no low oil or oil pressure warning. Was told by technician that the engine will turn off at any time if oil volume or pressure is low. No warning about this on dashboard nor on Jeep app nor in owners manual. Attaching web page of over 200 Jeep Cherokee owners with same experience of enfine stopping while in drive, some at high speeds.is link to site with individual complaints about same issue, went to dealer and had oil changed and issue seems to be resolved but am worried that with time will happen every time due for oil change

- New Orleans, LA, USA

problem #65

May 222019

Cherokee

  • 62,000 miles
I bought my car brand new in may of 2017 after 48,000 miles the "service shifter" light came on and I took it into my service dept and they had to replace the shifter. I was told for this make and model replacing the shifter was not a big deal. After 56,000 miles I came in with a transmission issue. I was 600 miles from an oil change and my car was acting like it needed the oil changed and I took it in to my service dept and they did an oil consumption test on it and ended up having to replace the whole engine. Now I am at 62817 miles and the "service shifter" light is back on. Both times the service shifter light came on my vehicle was at rest but continued as I was driving. When they replaced my engine the vehicle would sputter and jerk as I was driving and stalled out before I could get it to the dealership.

- Mckinney, TX, USA

problem #64

May 212019

Cherokee

  • 31,000 miles
The contact owns a 2017 Jeep Cherokee. While driving various speeds, the vehicle stalled without warning. The contact pulled over and restarted the vehicle and an unknown warning indicator illuminated. Orange coast Chrysler Jeep Dodge Ram (2929 harbor blvd, costa mesa, ca 92626, (714) 549-8023) diagnosed and replaced the engine and oil, but the failure recurred. The manufacturer was made aware of the failure. The vehicle was not repaired a second time. The failure mileage was 31,000.

- Newport Beach, CA, USA

problem #63

Feb 092019

Cherokee

  • miles
Cpsc: Has anyone reported that Jeep Cherokee with a 4 cylinder engine are just shutting off when oil does not get to the upper part of the engine. It has happened to us and quite a few others apparently. I know the problem is not unique to us. This is an unsafe safety feature and downright dangerous.

- Auburn, MA, USA

problem #62

May 092019

Cherokee

  • 53,000 miles
In Aug 2018 I got a service shifter warning and all the lights at the shifter lit up. The shifter bezel and harness replacement repair was covered under warranty. Then in May 2019 I got the same warning, and while driving on the interstate I suddenly lost acceleration. I was unable to accelerate over 30 mph, the vehicle was stuttering, and acting like it would shut off. I was able to drive to a nearby Jeep dealership. The dealership kept the vehicle for several days. They first stated they would need to replace all the spark plugs and recommended a fuel induction cleaning service, both of which I would need to pay as they were not covered under the extended warranty. Several days later the dealership contacted me to advise the repairs they had attempted had not repaired vehicle. They then performed a coil pack replacement and this was covered under the warranty. They also replaced the shifter bezel and the harness replacement, also under warranty. They did not have a rental vehicle available, so I had to pay for this out-of-pocket. The rental and the repairs ended up costing approximately $650 out of pocket. $150 will be refunded after 60 business days according to Chrysler. Although the spark plugs and the fuel injection cleaning did not fix the problem and are not necessary maintenance at 50,000 miles, both the dealership and Chrysler warranty service stated those were maintenance repairs and would not be covered under the extended warranty I had purchased. I most likely will not buy another Jeep in the future as I feel the original recommended repairs were a rip off. Especially since it was a vehicle malfunction, I bought an extended warranty, and the malfunction could've been very dangerous as it easily could have caused an accident!

- Ruther Glen, VA, USA

problem #61

May 132019

Cherokee

  • 49,000 miles
I was in motion on my way to taking my child to school upon a bridge ramp came to stop sign once I began to move forward after the stop I felt a jolt in the engine as it shifted into gear the service shifter light came on I continued to drive to get to safety and the service shifter light went off. I thought it was just a glitch so I drove my son to school and on returning back home the engine light came on the vehicle started jerking violently and I had to have it serviced. Dutch miller in charleston wv said it was sensor number three and that it was replaced. Not even two weeks later had the same issue had it repaired and just three days ago I have had it repaired again! today just 3 days after repair the service shifter light came back on. Each time the same things happen, the service shifter light comes on, when it goes off the engine light comes on, the radio starts switching from my fm station to an am station for no apparent reason and the vehicle starts jerking violently while driving forcing me to go slower than speed limits on an interstate and even having to pull off the road and my fear is that it is going to cause an accident or catch on fire because I feel that it is a bad electrical system in the vehicle and the dealership I purchased the vehicle from will not assess the issue correctly. I have reached out to the makers of Jeep and they are currently looking into the issue. Today I am sitting at work wondering if I will even make it home in the vehicle that I am paying for that is supposed to be reliable and its not!!!

- Glasgow, WV, USA

problem #60

May 052019

Cherokee

  • 39,000 miles
At 38,000 miles on our new Jeep, the spark plugs are grounding out for some unexplained reason and burning a hole in the bottom of the coil packs boot. Causing the plug and coil packs to burn up. I'm being told it's a manufactures part defect that Jeep hasn't recognized yet. It's happened 3 different times and Jeep won't do anything about it. This problem has almost cost my wife and kids their life, due to getting on the highway and the Jeep starts to misfire!!!!

- Checotah, OK, USA

problem #59

May 102019

Cherokee

  • 30,000 miles
My engine guzzles oil and shuts off while driving! this is the 2nd time this has happened!

- Killeen, TX, USA

problem #58

Dec 072017

Cherokee

  • 28,000 miles
Beginning in Dec 17 just a few weeks after purchase it started shutting off while driving. It started only on right turns then escalated to pretty much anytime. Almost a year later they were able to supposedly replicate problem and replaced the engine in dec18. Just a couple weeks after engine replaced vehicle began doing the same thing and I have repeatedly taken it back and they can never replicate problem. This can happen in 2 miles - 500 miles or not again until 1200 miles. It is unpredictable and I have somehow avoided several bad accidents due to this. I cannot take anyone in my vehicle for fear of liability and something bad will happen due to this problem. I get no help from corporate or the dealer except ' sorry we can't replicate it' vehicle has been towed in on April 19 and as of today they cannot find the problem so I do not know what to do but this is ridiculous already.

- Creedmoor, NC, USA

problem #57

Jan 252019

Cherokee

  • 38,000 miles
When making a left hand turn, vehicle stalled out completely, just shut off, upon taking to the dealership, they began an oil consumption test and found it to be using oil, having to add 1 quart every 1,000 miles, after reading forums, Chrysler has had a problem with this for a few years on their 2.4 engines, and it is not doing anything about it. They told me the engine shutting off was a feature when the oil gets low, so it doesn't cause further engine damage. If I would have been on a busy road with traffic, this could have been serious. The link shows you one of the many forums I have found regarding this issue. I am very faithful on oil changes, so this was not due to any type of negligence on my part regarding the oil.

- Winder, GA, USA

problem #56

Mar 132019

Cherokee

  • 36,562 miles
Jeep stalls completely within a few blocks of start up during a turn. I have to put the car in park and restart it. Restart is labored, and on at least 2 occasions, I had to try more than once to restart the car. Mileage is under 37,000. The service department at the dealership recognized the problem when I called them, and has performed an early oil change. That seems to have fixed the problem, at least temporarily. They instructed me to return the car to them in 2000 miles for them to check the oil.

- Orlando, FL, USA

problem #55

Feb 262019

Cherokee

  • 47,000 miles
Engine light is on due to defective thermostat. It's not right making someone pay for a defective part on a 2yr old vehicle due to poor quality! if american cars are so good then we shouldn't have issues like this.

- Brockport, NY, USA

problem #54

Feb 262019

Cherokee

  • 47,000 miles
1st, my engine light is on due to a faulty thermostat in the engine. I'm displeased a 2 year old car has such an issue. I've been told it's a common problem or defect. 2nd my cruise control goes rogue at times and speeds up excessively if no intervention happens to stop it.

- Brockport, NY, USA

problem #53

Mar 202019

Cherokee

  • 29,000 miles
The vehicle will stall/die while driving. There is no power steering or braking. This has happened multiple times including while driving on the freeway at 60 mph. I was told be the dealership that this is a fail safe that is in place to protect the car from low oil. After the first incident, I kept careful watch on my mileage and oil status but did not physically check my oil. Now with 600 miles to go before the next suggested oil change, the car had stalled three times in a week. It is incredibly dangerous because it can happen at any time. The car will not start again right away. I've just dropped it at the dealer and they said this is common with this engine and that I may need to physically check my oil every 1000 miles to ensure it is not low. This is unacceptable. This fail safe put me at risk on a highway and on a highway entrance ramp. I also should not have to physically check my oil on a new car and pay to get oil changes more frequently than suggested. The car has stalled on a neighborhood surface street twice, on a highway entrance ramp once and on the highway at full speed. I have always been driving straight. A message comes on that says, "shift to park or neutral, press brake to select gear". I have seen many similar complaints on the internet.

- Tacoma, WA, USA

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