While driving on hwy 395 traveling North from spokane, wa, with cruise control set at 60 mph, after cresting a low hill and descending the hill my car's engine began racing the RPM went to 4500 RPM and I couldn't get it to slow down or stop by braking or changing the cruise control. My car got to 80 mph when I finally got the cruise control to disengage by pressing cancel again while braking. This is the second time this has happened. It's very scary. I'm afraid to use the cruise control in my car.

- Inchelium, WA, USA

Electrical system: Wiring details issued June 4, 2018 recall id 299936 NHTSA campaign #18V332000 vehicles affected 4,815,661 component affected electrical system: Wiring power train: Driveline: Differential unit details issued July 14, 2020 recall id 314017 NHTSA campaign # 20V343000 vehicles affected 67,248 component affected power train: Driveline: Differential unit wheels: Rim details issued October 13, 2017 recall id 269528 NHTSA campaign # 17V543000 vehicles affected 22,242 component affected wheels: Rim

- San Francisco, CA, USA

Gas pedal will stop working while driving not allowing me to accelerate the Jeep. I have to pull over, power off the Jeep, and wait about 5 minutes. After waiting, I have to hold the key in the start position until the Jeep turns on which ranges anywhere from 30-190 seconds to do. There is a recall for this specific issue but my car is not covered. I believe that the recall should be expanded as it does not fully cover the vehicles affected. This has now happened 6 times over the last 2 months.

- Orlando, FL, USA

'service shifter' notification after starting car, stayed on during entire drive until car was powered off and back on again when the notification disappeared. While notification was on dashboard, all red lights (indicating park, neutral, reverse, drive) were lit up red on shifter. Notification appeared initially while vehicle was in park and did not disappear throughout the entire drive (0-70mph) until vehicle was powered off.

- Ridgefield Park, NJ, USA

Service shifter light comes on. Need to turn off vehicle and restart. If light is on and vehicle running the shifting is hard and steering is loose

- Hartford, WI, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that the service shifter warning light and several other unknown lights on the gear shifter were illuminated while driving. The failure recurred sporadically. The dealer was not called. The manufacturer was not made aware of the failure. The failure was neither diagnosed nor repaired. The failure mileage was approximately 42,000.

- Crawford, TX, USA

Shifter error then turns off randomly. Especially on turns

- Jacksonville, FL, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that while his wife was driving at 25 mph and making a left turn, the vehicle ceased with the service shifter warning message illuminated. The driver pulled to the side of the roadway. After approximately an hour, the vehicle restarted and the driver drove to the residence. The vehicle was taken to homer skelton Chrysler Dodge Jeep Ram located at 7661 us-51, millington, tn 38053, (901) 872-0195, to be diagnosed. The contact was informed that an unknown computer needed to be reset. The computer was reset however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 37,000.

- Brighton, TN, USA

I was driving down a side road, going about 20mph when it was like my Jeep shifted into neutral. It completely stalled. The battery light flashed on the dashboard and a message popped up that said vehicle must be in gear, alternating with a shift to park or neutral, press brake to select gear message. I was able to swing it into a parking lot where I put it in park but the error wouldn't go away and when I shifted back into drive and hit the gas pedal, it wouldn't move. I shut the engine off and when I tried to restart it, it wouldn't start. I sat there for 15 minutes before it would start back up. I was able to move forward with no warning lights and drive the approx 2 miles home.

- Vanceburg, KY, USA

While driving the vehicle, the engine just shut off and all warning lights were displayed. Luckily I was not in heavy traffic or on highway. Had to wait about 30-45 seconds before it would restart. This has happened 3 times in the last month ( April). Is there a recall for this. I've looked into this problem and there are several complaints of this same issue.

- Lenexa, KS, USA

This happens every day while driving. I will be driving (no certain speed) but I will hear a "ding" & I look at my screen & it says "service shifter" and all my lights light up on my gear shifter. My Jeep tends to have hard shifting once this occurs. I then have to stop, turn my car off and turn it back on. (the pictures I'm attaching are from last week. However, this has been happening for awhile)

- Horn Lake, MS, USA

The car's cruise control was engaged while climbing a slight hill on the freeway. The car failed to stop accelerating at 60 mph (set speed limit). The cruise control button nor pressing the brakes would disengage the system. After approximately 10 seconds, the car accelerated to 75 mph and finally disengaged. This was during the night, with moderate rush hour traffic on highway 16 near port orchard, wa. The dealer (West hills Chrysler, bremerton wa) cannot find an error code and refuses to repair the vehicle. I deem the vehicle unsafe to drive while using the cruise control system.

- Gig Harbor, WA, USA

At 15,000 miles my service shifter light would turn on. I have to pull over, put the vehicle in park and shut off the vehicle. This happens at least once a month. When I called the dealership they said there was nothing they could do about it if the light wasn't actively on.

- Nellis Afb, NV, USA

Car stopped on me and keeps doing it before it does it says service shifter I have contacted Jeep, I have went to a dealership. But no one has helped and my 2 year old was in the car yesterday when I locked while I was driving

- Houston, TX, USA

Car starts to stall after 1000 miles driven in between oil changes. This started at 30000 miles. It stalls in the middle of driving. It stalks at stop signs. This my 16 year old daughters first car. It is not safe.

- The Woodlands, TX, USA

Transmission shifts up to 7th gear and than down to6th gear some times engine shuts off than restart while driving highway traffic. Transmission shifts but engine red lines before you go in gear.

- Menasha, WI, USA

The contact owns a 2017 Jeep Cherokee. The contact stated that the shifter failed and the vehicle stalled. In addition, all the warning indicators illuminated on the instrument panel. The vehicle was restarted and was able to drive normally. In addition, the vehicle failed to accelerate. The vehicle was taken to an unknown dealer where it was diagnosed that the shifter needed to be replaced. The vehicle was not repaired. The contact also mentioned that the failure occurred on another occasion and the shifter was reprogrammed. The failure recurred. The manufacturer was not made aware of the failures. The failure mileage was approximately 15,000.

- Memphis, TN, USA

Crusie control does not maintain set speed level. When speed is set, the cruise control will rapidly increase by 10 to 15 mph. The speed set point did not change, but the car increases in speed. It did not return to the set point. The cruise control is able to be disengaged.

- Boone, NC, USA

When using cruise control, it the rpms will jump from between 1 -2 to 5 very quickly and the speed will increase from 65 mph to 75mph for no reason. This occurs whether I am driving on a straightaway, up a hill, or down hill. This has happened on multiple occasions and is happening more frequently. It occurs randomly and is very scary.

- Towson, MD, USA

Several times within the past 2 months, including today; when driving more than 25-35 miles there will be a "service shifter" notification and the associated 'ding' noise notification that comes on. This notification blocks any action on the screen between the speedometer and RPM monitor and only successfully goes away when turning the Jeep completely off. This happens while in motion, particularly on highways, and seems to happen more often if I have used or am using cruise control on the trip. It also illuminates all of the lights on the shifter (pnrd +/-). it seems that this could potentially cause a more serious issue with shifting, cause me to become stranded, or become dangerous for myself and other drivers.

- Peculiar, MO, USA