10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
27,497 miles

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problem #52

Oct 192017

Cherokee

  • miles
Due to the limit on text characters I have attached the 17-page document explaining the safety issues.

- Sioux Falls, SD, USA

problem #51

Jul 012017

Cherokee

  • miles
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x-??s a day, weekly- it doesn-??t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn-??t replicate issue although they had videos, etc a total of 4-x-??s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn-??t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in.cvs and.brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Sioux Falls, SD, USA

problem #50

Jul 112022

Cherokee

  • miles
The shifter turns all red lights and service shifter appears in the warnings. There was a recall for this on certain vin #s for the same make and model but Chrysler refuses to acknowledge the wider problem effecting others. They advise you to pay out of pocket and I can-??t afford that. This is clearly an issue that is wide spread and the danger is unknown what can happen but I don-??t feel safe driving my [XXX] in a vehicle with all these warning lights. The issue started apparently 2 years ago but hadn-??t been addressed by my wife because she was out of work and not driving it much. We need both our vehicles safe and Chrysler needs to fix the issues that their manufacturers caused. There are so many articles and complaints about this same issue and Chrysler refusing to fix it. Please help us ensure the safety of our family until we can afford another car. Our mechanic was able to replicate the issue and now it-??s just constantly on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Industry, PA, USA

problem #49

Aug 302023

Cherokee

  • miles
Service shifter light is turning on the car at 20-60 mph and more. Car warning continues to appear over multiple periods of times and not able to see speed and determine if car is driving properly!

- Dorchester , MA, USA

problem #48

Oct 192022

Cherokee

  • miles
While driving the service shifter warning has come on. The car will drive like it is not in the correct gear, and all the gear shift lights come on. It does not want to accelerate. If the warning comes on when starting up, the Jeep will not allow me to shift from park. It has to be shut off and restarted after waiting a few minutes. The auto stop-start no longer works. (It-??s the feature that helps to cut emissions that usually engages when at a signal light.). While researching, I found out that Mopar has recalled some Cherokee models, but not mine.

- Hedgesville, WV, USA

problem #47

Sep 212023

Cherokee

  • miles
The Service Shifter light came on and keeps coming on sporadically. I was dismayed to learn that there are numerous complaints regarding the Service Shifter light on the 2017 Jeep Cherokee. Has this ever been formally addressed.

- New Orleans, LA, USA

problem #46

May 112023

Cherokee

  • miles
There was no accident but I would like to prevent one. I believe there should be a recall on my vehicle regarding the service shifter. This defect could potentially result in power loss to the front wheels and the transmission being impossible to put into park. My vehicle service shifter light is on and my car jerks while driving. Is this not a problem with many Jeeps?

- Kalamazoo , MI, USA

problem #45

Jan 142023

Cherokee

  • miles
Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.

- Springtown, TX, USA

problem #44

Dec 222022

Cherokee

  • miles
The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the -??Cancel-?? button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.

- Parchment, MI, USA

problem #43

Oct 072022

Cherokee

  • miles
When accelerating the vehicle has a hard shift every now and then that-??s very noticeable. Seems to be slipping or having trouble shifting occasionally when trying to get up to speed.

- Carlton, GA, USA

problem #42

Apr 292022

Cherokee

  • miles
Vehicle started rapidly accelerating and was unable to turn off cruise control. Dash lights flashed on and off. Had to put the car in neutral and slow to a stop.

- Springtown, TX, USA

problem #41

Oct 192021

Cherokee

  • miles
Shifter lights up in red and it flashes a warning sign of "service shifter."

- Grand Forks, ND, USA

problem #40

May 242017

Cherokee

  • miles
The shifting of the vehicle is erratic. Sometimes when accelerating it will not change gears, redlining before it eventually does shift, lurching the car forward. This can take an extremely long time for the car to shift like it should and is a safety concern in traffic as others are not expecting this odd behavior. It can cause issues when trying to accelerate and merge on to the highway. Multiple dealerships have indicated that they hear this from owners all the time but that Chrysler has provided no resolution. The manufacturer has refused on multiple occasions to inspect the vehicle. At 1200 miles the check engine light came on. The dealership indicated the transmission was faulty and needed to be replaced but Chrysler refused to replace it.

- Powell, OH, USA

problem #39

Mar 192021

Cherokee

  • 31,400 miles
While driving on hwy 395 traveling North from spokane, wa, with cruise control set at 60 mph, after cresting a low hill and descending the hill my car's engine began racing the RPM went to 4500 RPM and I couldn't get it to slow down or stop by braking or changing the cruise control. My car got to 80 mph when I finally got the cruise control to disengage by pressing cancel again while braking. This is the second time this has happened. It's very scary. I'm afraid to use the cruise control in my car.

- Inchelium, WA, USA

problem #38

Jun 042018

Cherokee

  • 50 miles
Electrical system: Wiring details issued June 4, 2018 recall id 299936 NHTSA campaign #18V332000 vehicles affected 4,815,661 component affected electrical system: Wiring power train: Driveline: Differential unit details issued July 14, 2020 recall id 314017 NHTSA campaign # 20V343000 vehicles affected 67,248 component affected power train: Driveline: Differential unit wheels: Rim details issued October 13, 2017 recall id 269528 NHTSA campaign # 17V543000 vehicles affected 22,242 component affected wheels: Rim

- San Francisco, CA, USA

problem #37

Nov 062020

Cherokee

  • 51,000 miles
Gas pedal will stop working while driving not allowing me to accelerate the Jeep. I have to pull over, power off the Jeep, and wait about 5 minutes. After waiting, I have to hold the key in the start position until the Jeep turns on which ranges anywhere from 30-190 seconds to do. There is a recall for this specific issue but my car is not covered. I believe that the recall should be expanded as it does not fully cover the vehicles affected. This has now happened 6 times over the last 2 months.

- Orlando, FL, USA

problem #36

Sep 252020

Cherokee

  • 58,430 miles
'service shifter' notification after starting car, stayed on during entire drive until car was powered off and back on again when the notification disappeared. While notification was on dashboard, all red lights (indicating park, neutral, reverse, drive) were lit up red on shifter. Notification appeared initially while vehicle was in park and did not disappear throughout the entire drive (0-70mph) until vehicle was powered off.

- Ridgefield Park, NJ, USA

problem #35

Sep 022020

Cherokee

  • 34,555 miles
Service shifter light comes on. Need to turn off vehicle and restart. If light is on and vehicle running the shifting is hard and steering is loose

- Hartford, WI, USA

problem #34

Aug 082020

Cherokee

  • 42,000 miles
The contact owns a 2017 Jeep Cherokee. The contact stated that the service shifter warning light and several other unknown lights on the gear shifter were illuminated while driving. The failure recurred sporadically. The dealer was not called. The manufacturer was not made aware of the failure. The failure was neither diagnosed nor repaired. The failure mileage was approximately 42,000.

- Crawford, TX, USA

problem #33

May 062020

Cherokee

  • miles
Shifter error then turns off randomly. Especially on turns

- Jacksonville, FL, USA

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