A SERVICE SHIFTER message appeared out of nowhere, and now all the lights turn on regardless of which gear I'm in. After a quick internet search, it appears MANY people have experienced this exact same issue with various Jeep models. It seems this is an issue the company should take responsibility for and fix with a recall. The parts to replace this faulty design are expensive, and a repair shop cost would be exorbitant.

- Hoover, AL, USA

Vehicle has a known safety Bulletin out from Stellantis for the PTU but this model does not fall under it. I am having issues with the PtU and concerns with safety of driving and others. Will need repaired. Frustration that my certain subsection of this model is not covered under the safety bulletin despite known problems and significant safety risk.

- Billings, MT, USA

Service Shifter light came on dash, all gears on shifter, red lights came on. I was driving at 55 mph and could tell the car wasn-??t accelerating and was slowing down. That-??s when I noticed the Service Shifter light on dash. I was in a lot of traffic and couldn-??t safely pull over, I was almost rear ended by the car behind me. I coasted to the side of the road and turned car off and back on. The light went off. This was yesterday, today I start the car and it starts rough ( which it usually doesn-??t ) and the service shifter light is back on. This is a very serious, dangerous and possibly deadly issue. I was so scared when it happened as I had no control of speed of the vehicle. I see many, many reports on this issue for several years and it shows past repairs have not corrected the issue. A recall should be issued ASAP before someone gets hurt or dies from this very common problem. Customers should not have to pay to repair and issue that has been reported thousands of times for many years. Please give direction on how to get this properly and fully fixed. I am afraid to drive the vehicle for fear of a traffic accident.

- Lennon, MI, USA

I submitted a complaint about the service shifter that I been having since 2020 right after I finance the car with dealership. The problem continued and it hasnt been resolved even after taking it back for repairing. Recently on 6/24/2025 my car stopped on the expressway, the service shifter came on and also electrical throttle service control. My car started trembling and it would turn on but I couldnt drive it. The expressway road assistance was able to push me out the expressway and in the process my car started to run but shaky still and I was able to get it back home.

- Chicago, IL, USA

I believe the PTU is malfunctioning and causing the transmission to slip or jerk. I am experiencing uncontrolled movement while driving. The vehicle is available at any time for inspection upon request. This puts myself and 2 small children at risk while driving, therefore my ability to use this vehicle is extremely limited and high risk. I have taken it to a jeep dealership in porterville ca who stated my transmission needed replacement. they verbally stated my ptu was ok but never confirmed it with documentation. i have taken it to private mechanics who could not find any issues saying that the problem is internal. the mechanics i have taken it to in the past year have not come to a solution other than to suggest i wait for a resolution to the recall. The service all wheel drive light came on/off about a year ago and was consistant for several months but has turned off for awhile now.

- Woodlake, CA, USA

Service shifter warning light

- Roseville, MI, USA

My 2017 has experienced multiple loss of power events( two on the highway!). The vehicle-??s transmission will disengage and I will have to coast to the side of the road. My ignition is still on but have been told previously that my PTU needs replacing. I will have the amber service transmission light illuminated but only after having transmission disengage. This power failure is a extremely serious safety issue- now the local Jeep dealers have -??no fix-?? and I am having to rent a car because of this safety issue.

- Longmont, CO, USA

Due to the limit on text characters I have attached the 17-page document explaining the safety issues.

- Sioux Falls, SD, USA

1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x-??s a day, weekly- it doesn-??t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn-??t replicate issue although they had videos, etc a total of 4-x-??s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn-??t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in.cvs and.brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Sioux Falls, SD, USA

The shifter turns all red lights and service shifter appears in the warnings. There was a recall for this on certain vin #s for the same make and model but Chrysler refuses to acknowledge the wider problem effecting others. They advise you to pay out of pocket and I can-??t afford that. This is clearly an issue that is wide spread and the danger is unknown what can happen but I don-??t feel safe driving my [XXX] in a vehicle with all these warning lights. The issue started apparently 2 years ago but hadn-??t been addressed by my wife because she was out of work and not driving it much. We need both our vehicles safe and Chrysler needs to fix the issues that their manufacturers caused. There are so many articles and complaints about this same issue and Chrysler refusing to fix it. Please help us ensure the safety of our family until we can afford another car. Our mechanic was able to replicate the issue and now it-??s just constantly on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Industry, PA, USA

Service shifter light is turning on the car at 20-60 mph and more. Car warning continues to appear over multiple periods of times and not able to see speed and determine if car is driving properly!

- Dorchester , MA, USA

While driving the service shifter warning has come on. The car will drive like it is not in the correct gear, and all the gear shift lights come on. It does not want to accelerate. If the warning comes on when starting up, the Jeep will not allow me to shift from park. It has to be shut off and restarted after waiting a few minutes. The auto stop-start no longer works. (It-??s the feature that helps to cut emissions that usually engages when at a signal light.). While researching, I found out that Mopar has recalled some Cherokee models, but not mine.

- Hedgesville, WV, USA

The Service Shifter light came on and keeps coming on sporadically. I was dismayed to learn that there are numerous complaints regarding the Service Shifter light on the 2017 Jeep Cherokee. Has this ever been formally addressed.

- New Orleans, LA, USA

There was no accident but I would like to prevent one. I believe there should be a recall on my vehicle regarding the service shifter. This defect could potentially result in power loss to the front wheels and the transmission being impossible to put into park. My vehicle service shifter light is on and my car jerks while driving. Is this not a problem with many Jeeps?

- Kalamazoo , MI, USA

Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.

- Springtown, TX, USA

The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the -??Cancel-?? button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.

- Parchment, MI, USA

When accelerating the vehicle has a hard shift every now and then that-??s very noticeable. Seems to be slipping or having trouble shifting occasionally when trying to get up to speed.

- Carlton, GA, USA

Vehicle started rapidly accelerating and was unable to turn off cruise control. Dash lights flashed on and off. Had to put the car in neutral and slow to a stop.

- Springtown, TX, USA

Shifter lights up in red and it flashes a warning sign of "service shifter."

- Grand Forks, ND, USA

The shifting of the vehicle is erratic. Sometimes when accelerating it will not change gears, redlining before it eventually does shift, lurching the car forward. This can take an extremely long time for the car to shift like it should and is a safety concern in traffic as others are not expecting this odd behavior. It can cause issues when trying to accelerate and merge on to the highway. Multiple dealerships have indicated that they hear this from owners all the time but that Chrysler has provided no resolution. The manufacturer has refused on multiple occasions to inspect the vehicle. At 1200 miles the check engine light came on. The dealership indicated the transmission was faulty and needed to be replaced but Chrysler refused to replace it.

- Powell, OH, USA