10.0

really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
9 / 0
Average Mileage:
30,073 miles

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« Read the previous 20 complaints

problem #116

Jan 182020

Cherokee

  • 38,000 miles
While driving my car all of a sudden said service shifter and all of my lights on my shifter lit up as well. Light would not go away, no other lights came on, however when brought to be looked at, nothing to be found on diagnostics. The light comes on frequently while driving and not driving, highway and city streets. Also happens very frequently, the light isn't constantly on, but comes on sporadically, turns off when vehicle is turned off.

- Cleveland, TN, USA

problem #115

Jan 202019

Cherokee

  • 28,881 miles
About 6 months ago my 2017 Jeep shifted into neutral while I was driving in automatic mode. A notification popped up saying I needed ot be in park to shift. My car stopped in the middle of the road and I needed to shut it off, wait a few minutes and then turn it back on for it to restart. This happened a couple of times and my dealership could not see me for at least another week. One of the times it happened, my car would not turn back on and I required roadside assistance to tow my car. When the dealership finally looke at it, they saw nothing wrong except maybe I needed a software update. They did the update and my car was fine until recently. This happened again while I was driving and was stuck in the middle of the road with a line of cars behind me. My dealership cannot see me for another week and a half. I took my car to an autoshop and they saw nothing wrong with the car. They ran a diagnostic and noticed the software may not be aligned properly meaning the communication is off. I am frustrated and angry. This is extremely dangerous and there are no warnings when this is about ot happen. I first got this car because I was expecting a baby. I thought this would be safe and reliable. I am too afraid to drive my child to daycare in case this happens again and someone hits us from behind. I will never get a Jeep again.

- Fairfield, CT, USA

problem #114

Jan 162020

Cherokee

  • 32,000 miles
While driving approximately 25-30 mph, a service shifter alert on dashboard. All lights surrounding shifter lit up. I pulled over, turned the car off, waited a few minutes and when I turned the bar back on, the alerts were gone.

- Farmington Hills, MI, USA

problem #113

Jan 192020

Cherokee

  • 88,910 miles
Service shifter warning came on and all the lights in the shifter light up. Was driving on a side road in town going approx 25 miles per hour. Warning notice and shifter lights went off when I pulled over and shut vehicle off.

- Exeter, RI, USA

problem #112

Jan 162020

Cherokee

  • 38,415 miles
Car stopped on me and keeps doing it before it does it says service shifter I have contacted Jeep, I have went to a dealership. But no one has helped and my 2 year old was in the car yesterday when I locked while I was driving

- Houston, TX, USA

problem #111

Jan 152020

Cherokee

  • 30,000 miles
My 2017 Jeep service shifter keeps on turning on I have taken my car to the dealership several times and they have 're programmed it' and 'fixed wiring' and it still keeps on turning on.

- Pasadena, CA, USA

problem #110

Jan 072020

Cherokee

  • 46,500 miles
I was driving on the highway and all of the sudden, a "service shifter" messaged appeared on the dash. The prnd+- all lit up red as well. I pulled over on the shoulder and restarted my car. The message disappeared after that.

- Farmington Hills, MI, USA

problem #109

Jan 042020

Cherokee

  • 44,444 miles
2017 44K miles just bought 3 days ago and service shifter light comes on while in park and the prnd all light up red. Only way to make it go away is turn car off and back on. Happened again later that day. This was day before yesterday (01/04/2020).

- St Petersburg, FL, USA

problem #108

Dec 302019

Cherokee

  • 46,201 miles
Service engine light is coming on. We just bought this on 12/28/2019 with 46198 miles. Sifter issues. Light came on as driving down the highway at normal speed.

- Lees Summit, MO, USA

problem #107

Dec 042019

Cherokee

  • 32,000 miles
If it is below freezing outside, my gas door will not open. When I press the open button inside my car, it makes a sound as if it is trying to open, but will not budge. Even when I try to open it manually, it won't open without extreme force and several minutes of trying. My gas door has popped off twice due to this issue and trying to get it open.

- Wheeling, WV, USA

problem #106

Dec 062019

Cherokee

  • 28,000 miles
There is a shifter error that comes up on dashboard and all lights come up on the shifter stick while driving the car. This happened to me twice over one night while I driving and I am concerned with the safety of my vehicle. See links below. Https://www.NHTSA.gov/vehicle/2017/Jeep/Cherokee/SUV/4WD https://www.cargurus.com/cars/discussion-T68742_ds990296 https://www.cargurus.com/cars/discussion-T68742_ds947921 https://www.jeepforum.com/forum/F309/service-shifter-mil-15-diesel-3768705/

- Fort Collins, CO, USA

problem #105

Dec 032019

Cherokee

  • 49,483 miles
My 2017 Jeep Cherokee trailhawk keeps giving me a "service shifter" light/warning. This has happened several times. The lights or warning goes away when I turn my Jeep off and I restart it. I called and went to the dealership and was told I had to take the Jeep when the warning comes up but it is hard to get it there as it usually happens when I am not near the dealership. This issue has happened while in park, driving on the highway and on city streets. I was told by the dealership that they don't cover fixing the issue.

- Lake Elsinore, CA, USA

problem #104

Dec 022019

Cherokee

  • 5 miles
Service shifter notification popped up on the dashboard. Reading forums it seems like a common issue with Jeep. This issue can be fatal and should be addressed. Jeep dealerships replace the shifter but that often does not address the issue, but costs the owner money.

- Lowell, MI, USA

problem #103

Nov 282019

Cherokee

  • 5 miles
When driving, an error message popped up and said "service shifter". on the gear shift, all of the lights lit up red (parking, neutral, 1st, 2nd, drive, and reverse). I immediately pulled over. After I restarted the car, it went away. I went online to see if this was a common problem, and there are all kinds of complaints. Many of which, Jeep had no idea how to fix. Most complaints also stated that it went away, only to come back after another 1000 miles or so. If there are so many complaints, and Jeep is obviously having a problem identifying why, shouldn't this be a recall? there is obviously a fault in their product or wiring. This is going to cause serious accidents and/or lawsuits. Please help.

- Lewisville, TX, USA

problem #102

Nov 282019

Cherokee

  • 28,000 miles
My gear shift prnd letters will randomly light up with a warning being displayed saying service shifter. The light comes on randomly while driving or while parked. The light shuts off when the car shuts off and turned back on but comes on randomly again periodically.

- Apo, AE, USA

problem #101

Nov 292019

Cherokee

  • 20,000 miles
Service shifter light comes on and shifter lights all turn red. Initially would reset after restart, now stays on. Started at 20,000 miles, now at 32,800.

- Penryn, CA, USA

problem #100

Nov 242019

Cherokee

  • 16,122 miles
Dash indicates service shifter, all P-R-N-D gear light comes red. Second time in a month now.

- Wayne, NJ, USA

problem #99

Nov 192019

Cherokee

  • 36,000 miles
It keeps saying swift shifter. All of the lights come on where I shift from drive to reverse

- Newport Richey, FL, USA

problem #98

Apr 062019

Cherokee

  • 24,000 miles
While in motion- car chimes, all lights on shifter illuminate, dash reads "service shifter" has happened intermittently since March 2019 and as recently as November 2019. Taking car in to be checked on 11/20/2019.

- Staten Island, NY, USA

problem #97

Oct 172019

Cherokee

  • 35,500 miles
Vehicle exhaust system has rotten egg smell. Car has been taken to Jeep dealer 34 times and they have not been able to fix car.

- Boone, NC, USA

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