10.0

really awful
Crashes / Fires:
4 / 2
Injuries / Deaths:
9 / 0
Average Mileage:
27,645 miles

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« Read the previous 20 complaints

problem #82

Feb 182019

Cherokee

  • 52,000 miles
On numerous occasions when I start my vehicle the all of the lights on the shifter light up. The dash will then say the message "service shifter now". the only way to clear the message is to shut my car off and restart it. Sometimes 3 or 4 times in a row. Last time it happened I hooked up a tester to see if it gave a code. It gave code U0164 "lost communication with HVAC control module". I shut it off and restarted and the dash said "no bus" and I had no control over my front windows, radio, touch screen or HVAC. My heater was on high and so was the fan. I couldn't do anything to change it. After I shut it off for apx. 15 minutes or so it corrected itself. Speeds varied from 0 mph up to 60 mph. Sometimes had to drive with the message because it wouldn't go away after restarting the vehicle several times.

- Gray, IA, USA

problem #81

Jul 012018

Cherokee

  • 30,000 miles
Service shifter warning light coming on while driving or parked every other day. I have to pull over and shut motor down and restart and will come on again in a few days..

- Vineland, NJ, USA

problem #80

Aug 162019

Cherokee

  • 46,818 miles
The 'service shifter' warning light comes on and the steering locks up. This has happened once before and the shifter control module and wiring harness was replaced. It has been about 10 months since that service. Chrysler has a warning noted but it's not a recall.

- Danbury, TX, USA

problem #79

Aug 072019

Cherokee

  • 50,000 miles
In motion 3 times now all shifting lights light and we get error message service shifter soon. Once it started running ruff and felt like it was trying to shift without human input. Pulled over turned off waited short time started and error was gone. Third time it happened turned off cleared on restart and drove 1/4 mile came back on. No dealer in area clames to have ever heard of it. I can find others on online forms with same issue dealers also saying never heard of it. A fix needs to be found otherwise this is an extremely expensive lawn ornament.

- Columbiaville, MI, USA

problem #78

Aug 062019

Cherokee

  • miles
Service shifter notification came on again. I had it replaced under warranty at 33704 miles. Came on again approximately 50,000. Called dealership, no longer under warranty. Looked online, this is an on going issue with Cherokee's and fga will not do a recall. **this notification cames up on the hud and cannot be removed without service, thus making my display useless.**

- Auburn Hills, MI, USA

problem #77

Jul 142019

Cherokee

  • 49,000 miles
My "shifter needs service" light comes on, along with all of the other lights and I am forced to stop my car, turn off the engine and restart the vehicle in order for the light to go away. I have it scheduled for service but they will need it a minimum of 2 days. It seems like a lot of other Jeep Cherokee owners are having similar issues yet there is no recall on this. Wondering why not?

- Reno, NV, USA

problem #76

Jul 242019

Cherokee

  • 36,600 miles
2017 Jeep Cherokee limited - 36,600 miles. Started my car, put it in reverse and the shifter servicer message appeared on my dash and all of the lights where my shifter is located turned red. Turned the car off, restarted it and the message was gone and lights were off. Exactly the same thing happened yesterday after another 50 miles. Turned the car off, restarted, same results. It scares me. I googled service shifter Jeep and suddenly there were tons of complaints for multiple model years for the same thing. Is this car safe?

- Escondido, CA, USA

problem #75

Jul 252019

Cherokee

  • 23,697 miles
As I took a left hand turn my 2017 Jeep Cherokee latitude 4 cy 4WD just shut off in the middle of the street, I just had my oil changed 5000 miles ago but yet, there was barely any oil in my vehicle. I was in motion on a city street, car could have rear ended me.

- Troy, NY, USA

problem #74

Jul 242019

Cherokee

  • 49,000 miles
Today was the second time this has happened. I get into my car and turn it on and all the lights on my shifter are lit up red and the service shifter display comes on. I turn off my car and restart it and the lights go off. This happened once before when I got I to my vehicle to start it.

- Box Elder, SD, USA

problem #73

Jul 222019

Cherokee

  • 28,000 miles
Service shifter notification

- Lusby, MD, USA

problem #72

Jul 212019

Cherokee

  • 45,000 miles
While I was driving a 'service shifter' light suddenly appeared in my center display and all the red lights next to the shifter were lit up. Not sure why or what to do about it.

- Cleveland, OH, USA

problem #71

Jul 202019

Cherokee

  • 55,000 miles
The shifter has been replaced twice on the vehicle; the first time in warranty (2018) and the second time this weekend where I needed to pay out of pocket. (June 2019) at random times, the service shifter message appears and the entire shiftier panel lights up. The car accelerates by itself and sometimes the car jerks forward especially when the car is in park or I am on the brakes.in rush hour highway traffic, bumper to bumper traffic or local traffic same thing. I can be doing 20 mph or 75 mph and the error message appears. I reported this to my rick hendricks Jeep dealer and they said they seen it before as well as napleton in Florida. I also looked online and see that multiple 2016 -2018 Jeep owners reported the same issue once the car is more than 10,000 miles. The car changes gear by itself.

- Atlanta, GA, USA

problem #70

Jul 172019

Cherokee

  • 31,000 miles
While driving on a city street an indicator light in the dash came on that stated "service shifter". then next to the actual shifter all of the prnd lights lit up and stayed lit for the entirety of the drive.

- Strasburg, OH, USA

problem #69

Jul 162019

Cherokee

  • 19,000 miles
Service shifter lights appears on dashboard and shifter gear lights are all in red. The only 'fix' I have read about is to turn the car off and on again to 'reset' the car computer. The light came on as I was driving down the a city street. Jeep apparently does not know the cause or a permanent fix.

- Hollywood, SC, USA

problem #68

Jul 052019

Cherokee

  • 40,000 miles
While driving down the road my car displayed service shifter and all the lights on my shifter were lit up.

- Galway, NY, USA

problem #67

Jun 012019

Cherokee

  • 40,000 miles
The rear back up camera cuts out while backing up and goes to static.

- Manassas, VA, USA

problem #66

Jul 032019

Cherokee

  • 25,400 miles
Low oil indicator never came on.the vehicle randomly shuts down, when the oil is to low without any indication light coming on that the oil is low. This has been a common problem to the point where the dealers know exactly what the issue is. My vehicle shut down without warning in the middle of the road when turning right and indicated that I needed to put it in park and restart it. I checked the oil and it was almost dry! I added oil and will be taking it into the dealership! this Jeep only has 25K miles on

- Saint Helens, OR, USA

problem #65

Jul 032019

Cherokee

  • 22,000 miles
Car has been in shop numerous time shifter service 3 times alternator engine 4 times, new tires needed at 20,000 miles etc. Stops working shuts off numerous times on highway in motion!!!

- Quincy, MA, USA

problem #64

Jul 032019

Cherokee

  • 33,700 miles
2017 Cherokee had a "service shifter" alert pop up and all the lights on the shifter lit up red. Have 33,700 miles. Alert came on driving straight on a city street. I wasn't far from work, so as soon as I pulled in I put it in park turned off the engine waited a few minutes keeping my foot on the brake and restarted it to make sure it had gone into park. (lights were all red, so while I knew I had it in position I wanted to be sure) I also placed my parking brake to be on safe side.

- Independence, MO, USA

problem #63

Jun 272019

Cherokee

  • 32,000 miles
Shifter keeps coming up with error and shows on screen and all lights light up on shifting panel while moving or sitting still. If you stop car and turn off, then turn back on seems to reset.

- Lake City, SC, USA

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