10.0
really awful- Crashes / Fires:
- 4 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 30,073 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Service shifter warning light came on and all red lights on by my gear shift came on while I was driving. When I stop the car and restart it everything is normal for about 30 miles then it does this again. I have read lots of complaints on this. It needs to be a recall.
- Robstown, TX, USA
Takata recall my Jeep is a 2017 and has had nothing but problems. The thermostat sensor to the transmission feeling like it can't even support the vehicle to my RPM going all the way up to 6000 when going up hill that makes my car sound like it's going to blow up now my service shifter light is on. Every time I take it to the dealership they run 'updates' this does nothing at all.
- Cadiz, OH, USA
While driving I hear a notification bing and the dash says 'service shifter' and all the shifter's indicator lights are solid red. Apparently this happens a lot and restarting the engine only temporarily resets the computer to acceptable.
- Colorado Springs, CO, USA
Service shifter light came on when driving G home, I can't see my speed.
- Lupton, AZ, USA
'service shifter' message while driving. All the lights on the shifter come on; prnd. Message goes away once the vehicle is restarted. I have heard nothing but complaints about this and nothing is being done.
- Saint Albans, VT, USA
For no apparent reason the "service shifter" message appears on the instrument panel blocking most other active driving information and all dots on the shifter housing become red. See pics. This has occurred countless times since we purchased the vehicle in 2018, but does not appear to affect it's driving capability. I have combed through countless Jeep forums on the internet and would say it is a very common problem however with no clear solution. Jeep has failed to address this ongoing issue and I am uncertain of the potential risk I am taking by continued driving of this vehicle and what effect this actually has on the vehicle and its future drivability
- Mansfield, TX, USA
Service shifter message came on. All the lights on shifter are red. I was in my drive about too run an errand
- Greenville, NC, USA
22.476 miles on vehicle and service shifter message appearing while driving
- Winona, MN, USA
At 26000 miles "service shifter" warning came. Happened when starting engine. All shifter lights came on. Seems to be a problem with these Jeep models which Jeep has been unable to fix. Could cause a failure and leave you stranded in untenable situation especially if you elderly. Apparently Jeep is aware but have been unable to fix it so that it does not repeat again in a few thousand miles.
- Corpus Christi, TX, USA
Service shifter
- Gonzales, TX, USA
Service shifter light
- Maidsville, WV, USA
When I first purchased my vehicle at 50,000 miles the service shifter came on, we got it fixed no problem. Now I am at 56,000 miles and the service shifter has now come back on. I have read hundreds to thousands of complaints about this problem with Jeep Cherokee and something needs to be done about it. Please recall Jeep Cherokee.
- New Braunfels, TX, USA
When you crank the car all the red lights come on and it beeps then states service shifter.
- Winterville, NC, USA
Service shifter light constantly comes on. Told nothing is wrong other than can be replaced. Not covered under warranty. Seems to be a common occurrence with the vehicles and should be a recall.
- Burlington, KY, USA
While driving service shifter came on freezing display while all lights in shifter turned red. Pulled off turn off vehicle to rest.
- Indianapolis, IN, USA
While driving home from work on 5-7-19 I heard a ding & a the message service shifter came up on my dash & the red lights next to the gear shift all lit up. I was moving at the time & when I reached a stop light I put vehicle in park then back to drive but nothing changed. Took it directly to the dealership & they said they'd only heard of this happening to a few vehicles but I have just found tons of complaints for the same issue. Ordering parts for it but I'm afraid to drive it & was told it would take a couple of days to get the parts followed by them calling me to set up a time to bring it in for repair. This is a 2017 with a little over 27K miles. I shouldn't have to be doing this yet or ever.
- Nashville, TN, USA
My service gear shifter light keeps coming on. All bottoms light up on shifter. Feels kinda like it having trouble shifting. I pulled over shut car off and light went off. I drove it another week with no issues and light can on again.
- St. James, MO, USA
Service shifter
- Centreville, VA, USA
I have had my Jeep Cherokee for 3 years and my vehicle has been jerking the whole time I had the vehicle. Finally today, a service error came up. It says service shifter while the vehicle was in motion on the highway and city streets. It felt like my vehicle was about to turn off. It was jerking very badly and I was concerned for my toddler son safety as well as my own safety. I been doing some research and several people are having the same issue as myself..
- Decatur, AL, USA
- Ringgold, GA, USA