10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 30,909 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
At 26000 miles "service shifter" warning came. Happened when starting engine. All shifter lights came on. Seems to be a problem with these Jeep models which Jeep has been unable to fix. Could cause a failure and leave you stranded in untenable situation especially if you elderly. Apparently Jeep is aware but have been unable to fix it so that it does not repeat again in a few thousand miles.
- Corpus Christi, TX, USA
Service shifter
- Gonzales, TX, USA
Service shifter light
- Maidsville, WV, USA
When I first purchased my vehicle at 50,000 miles the service shifter came on, we got it fixed no problem. Now I am at 56,000 miles and the service shifter has now come back on. I have read hundreds to thousands of complaints about this problem with Jeep Cherokee and something needs to be done about it. Please recall Jeep Cherokee.
- New Braunfels, TX, USA
When you crank the car all the red lights come on and it beeps then states service shifter.
- Winterville, NC, USA
Service shifter light constantly comes on. Told nothing is wrong other than can be replaced. Not covered under warranty. Seems to be a common occurrence with the vehicles and should be a recall.
- Burlington, KY, USA
While driving service shifter came on freezing display while all lights in shifter turned red. Pulled off turn off vehicle to rest.
- Indianapolis, IN, USA
While driving home from work on 5-7-19 I heard a ding & a the message service shifter came up on my dash & the red lights next to the gear shift all lit up. I was moving at the time & when I reached a stop light I put vehicle in park then back to drive but nothing changed. Took it directly to the dealership & they said they'd only heard of this happening to a few vehicles but I have just found tons of complaints for the same issue. Ordering parts for it but I'm afraid to drive it & was told it would take a couple of days to get the parts followed by them calling me to set up a time to bring it in for repair. This is a 2017 with a little over 27K miles. I shouldn't have to be doing this yet or ever.
- Nashville, TN, USA
My service gear shifter light keeps coming on. All bottoms light up on shifter. Feels kinda like it having trouble shifting. I pulled over shut car off and light went off. I drove it another week with no issues and light can on again.
- St. James, MO, USA
Service shifter
- Centreville, VA, USA
I have had my Jeep Cherokee for 3 years and my vehicle has been jerking the whole time I had the vehicle. Finally today, a service error came up. It says service shifter while the vehicle was in motion on the highway and city streets. It felt like my vehicle was about to turn off. It was jerking very badly and I was concerned for my toddler son safety as well as my own safety. I been doing some research and several people are having the same issue as myself..
- Decatur, AL, USA
It began with the check engine light staying on even after oil changes, then when I would turn on the ignition key it would make a tap tap sound as though it didnt have any power, or while I would be at a complete stop while at a light it would sound as though the Jeep was losing power and was going to turn off, then it did turn off on me when the light turned green. I had the battery checked by a friend he said it was reading that it has power and that the alternator is good also, then finally it left me stranded at wt work, it wouldn't turn on. I have no one to help me so I took a chance and asked a stranger to please check my car, he gave me a boost, it took 2 min to get my Jeep going again..this morning at 4:30 am I wasnt able to go to work my Jeep wouldn't turn on..so my neighbor took my to auto parts to buy a new battery, my Jeep is 2 years old..I'm a single 52 year old female, I cant afford to be stranded or unable to get to work.
- Houston, TX, USA
Gear shifter: All lights come on and an error code stating that shifter needs to be serviced. This has happened twice within approximately one month apart. If the vehicle is turned off and restarted the error code does not return.
- Plantation, FL, USA
Shift gear light comes
- Charlotte, NC, USA
While driving my 2017 Jeep Cherokee it will randomly have a warning for @service shifter' on the dash and all lights on the left of the gear shift will be red for prnd +\- (several times a week so I have to pull over shut off the car and wait and turn it back on). When searching the web there were several forums with the same thing in other Jeep models and a lot of the Cherokee and were all having problems with the dealers wanting to fix it correctly. This is very dangerous as it means the car can not tell what gear it is in. Lord forbid it throw its self in park while going 70 on the interstate. This needs immediate attention.
- Trenton, TN, USA
3/15/2019 at 12:15 I was driving back to work after lunch and my center display panel suddenly change from displaying mph to a message that read "service shifter". when I looked at my gear shift all lights were lit instead of just D. I immediately returned home (I was a mile away) and put the car into park. The message remained on my center console and lights remained lit. I turned off/on the vehicle with same results. I put vehicle into garage and called rothrock motors to schedule an appointment. Will drop vehicle of 3/16/19 but no eta on return since they cannot tell me what the issue is until they look at it. However, I've found hundreds of complaints in the past 2 years after a very quick google search with same issue for Jeep, not just my model.
- Allentown, PA, USA
Service shifter appears on dash while driving and all lights on shifter illuminate. This has occurred twice-- once when starting the vehicle from being parked for several hours and again once the car was driving at about 35-40mph. Each time I cut the car off and restarted the vehicle and the lights disappeared.
- Taylor, MI, USA
While the key is in the ignition and you're pressing the break, when you are pressing the button to move the shift there is a clicking noise that comes from the ignition where the key is. It has been to the dealership for this 3 times because I've had a rental car 3 times. They ordered some part, replaced something and the noise was still there. That's when the technician says there's nothing he can do about it and that it's probably normal but when we got into a different Jeep, same make and model the noise wasn't there so that's not true
- Texas City, TX, USA
At 9000 miles the service shifter message came on while driving from carthage to galveston Texas contacted a local dealer and was told dont place in park to take it to the dealership drove it back to marshall Texas to dealership and they said they were having problems with the shifter so replaced the entire shifter.. at 40,000 miles shifter light again took to dealership in carthage and said they fixed the tcm to transmission. Now at 49000 it has done it again, replacing the wiring harness from shifter to transmission. Been in shop for a week still no word.the service shifter comes on evey time it is cranked.
- Carthage, TX, USA
- Winona, MN, USA