10.0
really awful- Crashes / Fires:
- 4 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 30,073 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Service shifter then all lights turn red on shifter
- Los Lunas, NM, USA
Service shifters
- Crossroads, TX, USA
Takata recall: Service passenger air bags alert takata recall: Alert message indicating that vehicle need to be in park to shift gears when the gears were not being shifted, after receiving alert the vehicle shut off. This all occurred in a 2-5 minute time span. Issue is reoccurring and I am unable to dive the vehicle. This issue has trigger the check engine light.
- Tomball, TX, USA
Takata recall: Service shifter alert received
- Tomball, TX, USA
My 2017 Jeep Cherokee has 20,000 miles and has stopped running three times while I was driving in traffic. I have managed to pull to the side but this is very dangerous and this issue really needs investigating. I will be taking it to the dealership on Monday I'm afraid to drive it please help
- Bainbridge, GA, USA
Very scary for me tonight. Was driving my brand new Jeep when it started smoking and caught on fire. Less then 3000 miles. Luckily I was able to get out in time and have no one with me. Would probably never buy a Jeep again. */bf VIN unavailable 11/20/18
- Chicago, IL, USA
My 2017 Jeep Cherokee. Message came up saying "service shifter" while driving down the interstate and I was not shifting at the time, light stayed on all the way home. Took it to nearest dealership. They diagnosed it as needing part 6md111X9aa or new part number 6md111X9ab. Which is the shift control module. To start with they told me they ordered the part and it would be ready in a few days. Then they told me I was number 70 on the list waiting for the part, it would not be available until March 2018. To come pick it up it is safe to drive. Jeep's 800 number has not verified safety yet. The information I can find questions it's safety, it sends all control signals to engine to shift and park.. it's been a week already with refusal to provide loaner vehicle. Jeep consultant is supposedly escalating case. I also had some kind of transmission recall serviced the prior week, but was told that recall was not related to this issue. I have not picked it up from dealership, I am waiting for them to put safety guarantee in writing.
- Walker, LA, USA
My car just shuts off for no reason for about 2 hours and when it come back on the service engine light comes on and the battery light comes on. I took it to the dealer they said the alternator and battery died. Also the key throb won't come out the ignition I only had the car for 4 months I am the first owner so I don't know how that's happening.
- Phila, PA, USA
My Jeep started to shake and the engine light turns on.. when the Jeep is running it started to shake and feels like its going to turn off... well it has twice now... this problem has happen twice now first time back on 10/27/17.. dealer claimed it was fixed now again 11/13/17.. ite has 51000 miles... the service guys james gardiner is telling me it not under warranty any more
- Lake Elsinore, CA, USA
While driving on the interstate doing 70 mph, the words 'service shifter' come up on my dash. After more research this appears to be a common problem with these vehicles, resulting in the vehicle going into park while driving and creating accidents. Mine is a 2017 with only 11,000 miles on it. The dealership is already having to replace the whole shifter and components. Even they stated it's an issue and told us they wouldn't recommend driving it until it's fixed. How can a brand new vehicle have such an issue this early on and no recall to fix it?
- Johnson City, TN, USA
Shimmy when accelerating from a stop about 18 mph. Intensity changed upon torque and turning angles...most noticeable on right hand turns. Feels at times like rf wheel is wobbly (only for a second and then goes away).
- Lutz, FL, USA
When I cancel cruz control or press on my brake the vehicle revs up the the rpms go up.
- Vidalia, GA, USA
When driving it will ding and will show a message of service shifter. All the lights will be light up on the shifter. It will not go off until you stop, put it into park and turn off vehicle. Have had it happen 6 times so far, taken to 2 dealerships and they can find nothing wrong with it.
- Merryville, LA, USA
I was stopped at the red light, my foot on the brake and vehicle gear in D, I felt my vehicle is reversing (moving backwards), I thought my vehicle gear was in R and foot on gas padel but that was not the case, I double checked to make sure the vehicle gear was in D and foot on the brake pedal, I put my vehicle in park (P) to make sure it stops and then when light turned green, I put it in drive (D) and started driving. In all that bizzareness, I felt I missed a green light as well. I thought may be the vehicle besides me started driving and it was my vision which made me think that my vehicle moved backwards but I am a long time driver and something like that never happened with me before. I was completely shaken up, thinking that luckily no vehicle was behind me during all that time. I also noticed that my vehicle was at least one vehicle space behind the stoppage line when I started driving again. This strengthened my belief that my vehicle moved backwards.
- Cary, NC, USA
Sudden shattered sunroof
- Crete, IL, USA
- Grapevine, TX, USA