10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 30,909 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
'service shifter' words appeared on screen and all of the red lights on the shifter appeared. The vehicle was in motion on a city street.
- Greenleaf, WI, USA
When driving the car dash will pop up and say 'shifter service required'. all of the lights on the shifter light up.
- Pittsburgh, PA, USA
I was driving my 2017 Jeep Cherokee trail hawk today when the 'service shifter' light came on. I've heard this has been a problem with a lot of other 2017 Jeep Cherokee
- Lake Oswego, OR, USA
The back up camera gets snowy at time - you can not tell what you are looking at when trying to back out of a spot where you can not see around other cars - various time when putting in reverse - radio volume takes a minute to adjust at various time - radio has been replaced - has been happening for several months on and off
- Wister, OK, USA
The service shifter lights comes on randomly when I'm driving. It is happening more often here lately. I have seen many complaints about this issue. This should be a recall due to so many people having trouble.
- Inez, KY, USA
'service required' light came on, shifter bezzle needs replaced according to dealer, they said it is not covered under my extended warranty, they cannot get the part for weeks and said I cannot drive it because the shifter could 'go out at any time', it is $450 for the part alone, and now need a rental.
- Liverpool, PA, USA
Shifter service alert on 2017 Jeep Cherokee trail hawk with low milage (19,000)
- Arcata, CA, USA
Service shifter light came on and gear shift lights are all red, P, R, N, D. https://www.cargurus.com/cars/discussion-T68742_ds990296
- Ewa Beach, HI, USA
This Jeep Cherokee oil is evaporating causing my car to cut off in the middle of the high way. I check my oil every other day. My oil evaporates while driving I have had the car checked for oil leaks 5 times. This vehicle also cuts off and say shifter and I have to pull over turn the vehicle off let sit for 5 minutes then restart. I have also had to get a tune up at 50000 miles due to manufactural defect according to my mechanic an alert showed them what was wrong. I have almost been struck by other vehicles while I am trying to get over lanes to pull on the side of the road. This is a safety issue so much so I will not drive with my grown children and definitly not my grandchildren.
- Kent, OH, USA
My keep is not even at 30.000 and the service shifter light came on. I went to turn it on from the parking lot and that's when I noticed it.
- Brooklyn, NY, USA
When coming to a stop on a city street my vehicle dinged, turned off and a message displayed on the dash 'shift to park or neutral, press brake, select gear'. I could not use my steering wheel or breaks during this time. I put the vehicle in park, turned the ignition off and full took my key out. Then attempted to start it. I only heard a slight sound but no turn over. I repeated this step and this time, after momentarily sputtering, I was able to give the car gas and it stayed on. I could smell oil at this point. It seems this is related to excessive oil consumption, which triggers the car to shut off to protect the engine. Except the oil level in the vehicle is fine and there are no prior warnings before this happens.
- Sioux City, IA, USA
About 2 weeks ago a light on the screen appeared and said "service shifter" and all the lights on the shifter turned on, the D, R and so on. I had to turn off the car and restart it inorder to get the warning label off the screen and get the lights off. Now today, my car will not turn on. It acts like it's going to start but nothing happens. The radio and other electrical things turn on so leads me to believe it's not the battery.
- Salinas, CA, USA
Service shifter light came on my 2017 Jeep Cherokee latitude. I was told I need a new shifter cable and module.
- Hammond, IN, USA
This is about the shifter. We began getting warning message about "shifter error". shortly after that my wife told me she had problems "making the car turn off" in our driveway. I got in and could not put the car in park. I fiddled with it until I finally got it into park and tried to turn the Jeep off but even with the engine off all of the electrical things (radio, dashboard lights, beeping, interior lights etc..) were still going. I could not restart the Jeep without a jumper cable. When I restarted the interior lights went back to "normal". I tried to turn the Jeep off and the same thing happened. I went through the same process again, got the Jeep started and drove it to the dealership. First they told me that it was just a bad battery. When I complained about all of the news about shifter problems with this model they told me that I needed a new battery and the "shift bezel and harness" needed to be replaced. I am 4 weeks out of my 3 year warranty so I paid $857.02 for this work. The service man put a note on bill that says "if light comes back on we need to "replace shifter also - $890" I believe that this issue is a safety defect not normal wear and tear and that the 2017 Jeep should be recalled. My wife is now afraid to drive her Jeep. Also, the "shifter error" message just came back on one day after getting the Jeep back. The service man told me that sometimes the Jeep does not recognize it when the Jeep is in park. Please help. Some is going to get hurt. Try googling "Jeep shifter" and you'll see how many complaints about this exact problem are out there.
- Concord, MA, USA
Driving down the road and it popped up service shifter. I haven't had the vehicle very long I'm up to 90,000 miles. I turned the Jeep off and it went away L. a week later it showed up again and it's goes off. It shifts funny. I was on a city street when this happened.
- Bowling Green, KY, USA
Heated steering wheel doesn't stay on even below 40 degrees. On has to turn it on and off in order to work. Within three minutes the heated steering wheel turns cold. Took Jeep Cherokee to 2 dealership one replace the steering wheel and it still doesn't work property is still turns off within 3 minutes and it gets cold. Software update didn't do anything. It might be electrical/wiring problem. There are many complaints on heated steering wheel at Jeep forums and carguru website. I was looking for answers how to fix it.
- Palisades Park, NJ, USA
Service shifter light keeps going
- District Heights, MD, USA
The car has a service shifter light on and all the lights on the shifter are lit red for example the parking, reverse, drive, neutral. The car started driving really rough and now there is a rattling noise. Bought the car around 1 month ago and it is already giving problems. The car only has 19,000 miles and when I googled the problem I see several people had the same problem then the dealer fixed the problem charging some people but the problem came back as well as causing leaks or other problems. The vehicle was sitting at home then when turned on the lights came on and then turned off the lights went off a couple times by restarting the engine but now it always stays on as well as causes a rattling noise as well as very rough driving.
- Crest Hill, IL, USA
Service shifter message appears and all gear shift lights turn red, so no idea what gear I'm in. Must shut down engine and restart, which fixes the problem temporarily. Sometimes requires multiple restart attempts before lights go off.
- Merriam, KS, USA
- North East, MD, USA