10.0
really awful- Crashes / Fires:
- 4 / 2
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 29,090 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When starting my car the 'service shifter' warning is displayed and all red lights come on for pnrd. This will sometimes go away after the car is turned off and turned back on again. It may also appear while already driving on city street or freeway.
- Lakeside, CA, USA
Service shifter light comes on and all gears light up. Car makes loud clunk noise when shifting gears and has a hard time switching gears. Was told by dealership that electronic shifter bezel and pigtail need to be replaced. Known problem of the Jeep Cherokee.
- Villa Rica, GA, USA
'service shifter' notification after starting car, stayed on during entire drive until car was powered off and back on again when the notification disappeared. While notification was on dashboard, all red lights (indicating park, neutral, reverse, drive) were lit up red on shifter. Notification appeared initially while vehicle was in park and did not disappear throughout the entire drive (0-70mph) until vehicle was powered off.
- Ridgefield Park, NJ, USA
Service shiftier going off while on expressway!
- Okemos, MI, USA
Service shifter keeps popping on my dashboard. Car can be turned off, key removed from ignition, then when started again the message will go away. Message will reappear after about 100 miles of driving. Major safety concern!
- Camdenton, MO, USA
Service shifter warning light comes on regularly. The car needs to be shut down and restarted many times to clear the fault. Many cases of this issue have been documented leading me to believe this is a systematic issue with this vehicle types requiring a recall
- Lake Zurich, IL, USA
Service shifter pops up when starting vehicle
- Jamestown, TN, USA
I have error messages that display saying service gear shifter now and 4 wheel drive unavilable. This happens without case generally when I am driving on the highway. When the service gear shifter lights come on all the lights on my gear shifter light up as well. This only happens about 1X a month. I took it to the service center and was told I think I knwo what could be casing it but we could not duplicate the problem and if we cannot get the code we cannot fix it. Unfortunitly we will either have to have it brought in while its doing it or it may have to completely break before we can fix it. There is a recall for otehr Jeep same make and model but not my VIN. I asked if this was unsafe for me and my two young daughtr and was told I dont think so. I have done some research since and found people with the same issue that have almost died. I have records showing they were on the interstate when it occured and there Jeep locked up casuing them to be hit by a simi truck. The Jeep was mangled. I have included pictures the 1st 4 our not mine the last is and I have one of all the lights in on my gear shifter as well but it would not allow another picture.
- Fairmont, WV, USA
All of a sudden "service shifter" come on screen with the shifter lights all illuminated red. I took it to the dealership and this morning they informed me that the wires in the gearshift and a plastic piece have to be replaced. Because this happened at 38,103 miles it is not covered by warranty anymore, had it happened under 36,000 miles it would have been covered
- Maryville, TN, USA
On several occasions as I'm driving my 2017 Jeep Cherokee the service shifter warning came up on the display screen the front tires lock up and won't move I've had it to the dealership two different times and they tell me nothings wrong with it and told me I would have to keep driving it until they could re-create the incident that happened several times
- Auburn, IN, USA
Service shifter light comes on. Need to turn off vehicle and restart. If light is on and vehicle running the shifting is hard and steering is loose
- Hartford, WI, USA
I purchased this vehicle two weeks ago from a certified used car dealership. The vehicle has 54000 miles on it. From day one, it has had an intermediate long start. Took it back to the dealership who stated it needed a new battery. Replaced the battery, did not fix the long start. New problem occurred yesterday (2 days after replacing the battery), the car stalled in the middle of the interstate while driving!!!! luckily the car behind me was paying attention and did not rear-end me. No warning, just stopped. The dash flashed "shift to drive". I was already in gear. After about 30 seconds of trying to start the car, the car started back. It took an additional 10-15 seconds for the car to actually move even though I was pushing the gas pedal. I was finally able to drive it home. The oil was changed 1000 miles ago. No stored codes, no check engine light, no warning before the incident happened....nothing!!! I have called several dealerships and read multiple forums with no result being found. The car goes to the dealership today but I was told if the car is not throwing any faults, it is going to be hard to diagnose. This is a huge safety concern and I do not feel safe driving this vehicle as it is going to cause a wreck.
- Remlap, AL, USA
While driving my Jeep a warning popped on the dash stating to service shifter. My car decided to have the brakes lock up and dash showed car was in park while the shifter clearly showed it was in drive. Thank god I was not going more than 15mph when this happened as we had just pulled out of the driveway and started to accelerate. My 5 year old was in the car with me. We or someone else could have been seriously hurt!
- Cortland, NY, USA
My service shifter message has been staying on. When it first started giving the message it would go off when I cut the vehicle off and I wouldn't get the message again for a while but now it is staying on. I've also been having issues with the transmission shifting really hard sometimes but only when I get the service shifter message.
- Brinson, GA, USA
My car will read 'service shifter' and all the lights will come on for all the different gears. Someone I know has the same make/model/and year of my car and there car did this and then when she was going 70mph her car slammed by it's self into park at no warning. This terrifies me to drive this car. Especially because I am getting the same 'service shifter' notification. She ended of wrecking the car and almost hitting a semi on the highway, I do not want this to happen to me.
- Oklahoma City, OK, USA
Service shifter 8/14/2020 Sep 4, 2020
- North East, MD, USA
Service shifter light comes on at random times. While driving or when turning on the vehicle.
- Belle Vernon, PA, USA
Service shifter words appeared on screen not just once but twice.when car moving
- North East, MD, USA
'service shifter' words appeared on screen and all of the red lights on the shifter appeared. The vehicle was in motion on a city street.
- Greenleaf, WI, USA
- Cicero, IL, USA