4.7

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
22,836 miles

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« Read the previous 20 complaints

problem #113

Apr 222021

Cherokee

  • miles
At random times the message "service shifter" appears, and all of the lights on the shifter turn red. This has happened about a dozen time and has happened when in drive(on highway and streets) and when in park. If I turn the car off and on the message disappears. From all the research I've done it appears to be happening to a lot of Jeep (2014-2019) owners. Seems very dangerous!!!

- East Providence, RI, USA

problem #112

Apr 172021

Cherokee

  • 52,104 miles
During transit down the street and once the car turned on in the driveway, the shifter column lights are lit up in red, the dash reads service shifter. Please help us and others resolve this issue as it is a hit and miss with the dealerships and Jeep stating that it is not an issue enough to call it a recall when there are dozens if not hundreds with the same issue.

- Hesperia, CA, USA

problem #111

Mar 142021

Cherokee 4-cyl

  • 73,000 miles
Vehicle is stalling due to excessive oil consumption.....no oil indicator light comes on. But vehicle even when oil indicator gage says there is oil....the oil is low and causes stalling. There is a recall for this vehicle for excessive oil consumption. Stalls when vehicle is stationary in traffic. Brought the car in for oil consumption test. They said everything was normal and to change oil every 3000. Thuis does not fix the underlying issue. Reading online there seems to be a class action suit and dealerships are not helpful with this issue. Nervous to drive long distance especially when no indicator lights illuminate to let you know you are low on oil.

- West Palm Beach, FL, USA

problem #110

Apr 102021

Cherokee

  • 18,000 miles
My 2018 Jeep Cherokee has less than 18,000 miles on it and over the course of the last few months, the service shifter message appeared on my dashboard and the tree lights were all lit up. I parked the car, turned it off and waited a few minutes and turned it back on. Lights and message was gone. This happened once after that - about 2 months later - and same thing, I was able to reset it by turning it off and on. Today the message appeared on my dashboard and would not go away. I drove straight home (about 3 miles), pulled in to my driveway and it would not go in to park or neutral - it stayed in drive. I was able to turn the car off but not extract the key nor could I start the car again. I was driving every time the warning light and tree lights came on. Today the only way I could get my key out was to use the manual shifter and try to remember the shifting pattern! I eventually figured it out and was able to remove the key. The dealer can't tell me if my extended warranty covers it but wants me to drive it over to them about 15 miles away. I am reading that cost is anywhere between $400-$1,000 and days without a vehicle. There are hundreds of posts citing the same issue on carguru's website. This really needs investigated for a recall. There is no way this is safe!! this is my one and only daily driver and I cannot be without a vehicle! check out the complaints here: Https://www.cargurus.com/cars/discussion-T68742_ds990296

- Bradenton, FL, USA

problem #109

Mar 292021

Cherokee

  • 45,000 miles
My vehicle told me to put it in neutral and then park while I was at a red light. I did that and my vehicle would not move. I left it in park and turned the vehicle off but it would not restart. I sat at the light with my hazards on for about 2 min, I tried to turn it on again and it struggled but it ended up turning on. 3 days later at the same light on my way to work the battery light started flashing and beeping, my engine light turned, and the traction control light turned on. It wouldn't let me drive but 5 mph. I pulled over and turned the car off. Later that day when I took it to the shop none of those lights were on and I was told "there's nothing wrong" with my Jeep. I'm so frustrated because clearly there is something wrong.

- Abilene, TX, USA

problem #108

Mar 142021

Cherokee

  • 41,000 miles
On March 14th while slowing and turning right on a state maintained country road, the vehicle engine stalled and power steering was out with the battery light on.. vehicle was restarted after two attempts after putting it back into park. On March 16th while driving the vehicle to the dealership, the vehicle stalled at a stop light in the same manner described above on us hwy 421. It took 4 attempts to restart the vehicle. Currently the dealership cannot recreate the stall and will be sending us on our way with this vehicle unrepaired. Many complaints have been found in a simple google search. This is a dangerous condition and will possible cause serious injury or death to the driver and occupants.

- Autryville, NC, USA

problem #107

Mar 182021

Cherokee

  • 40,000 miles
'service shifter' message appears on screen and all lights on shifter light up. Goes away after turning off car and turning back on. When message appears, cannot view digital speedometer or other car diagnostics. Dealer does not know what the issue is.

- Baton Rouge, LA, USA

problem #106

Mar 142021

Cherokee

  • 26,000 miles
Message "service shifter" displays on screen and red lights light-up along the shifter... occurs when Jeep is stationary, in driveway or parking lots - multiple times. Dealership says its not part of the power train..." and supposedly never heard of this message...." the car is not safe as when this message comes up you cannot manually select gears, and neither can you access key information like tire pressure, coolant/oil/transmission temps, oil life, battery voltage, fuel economy, trip info. It also disables the ability to get to screen setup, .

- Phoenix, AZ, USA

problem #105

Mar 032021

Cherokee

  • miles
Service shifter warning on dash. I've already had this supposedly replaced under warranty once and the light has been coming back on again. Evidently, this is an ongoing problem from what I'm seeing and it would be nice if Jeep owners didn't have to continue to suffer the consequences of the manufacturer's short comings. This is getting ridiculous. Just had to have my oil recall addressed because they clearly can't build cars properly. A recall would be fabulous so we don't have to keep forking out money on things we shouldn't have to.

- Orangeburg, SC, USA

problem #104

Feb 042021

Cherokee

  • 40,000 miles
The "service shifter" display comes on intermittently during startup and when pulling in to a parking area. The vehicle has to be placed in park, shut off and then restarted. Had the vehicle checked and no odb code shown in memory and have been told that this is a common occurrence by owners but dealers claim to have no knowledge of this problem.

- Gulf Breeze, FL, USA

problem #103

Feb 102021

Cherokee

  • miles
The service shifter light came on at 74,000 miles and again at 77,000 miles while in motion.

- Dallas, GA, USA

problem #102

Jan 142021

Cherokee

  • 70,000 miles
Service shifter illuminates on dash and all auto transmission gears on shifter illuminate. Occurs when car is in motion. Has occurred multiple times in past week. Search of internet shows this is very common among theses vehicles

- Yukon, OK, USA

problem #101

Jan 222021

Cherokee

  • 0 miles
Display indicates "service shifter" and all lights on gear selector are lit (prnd). This occurred at 30,000 miles (code U1465 and P1C86-1D) and was serviced by the dealer. Dealer replaced the shifter. Issue is reoccurring at 50,000 miles.

- Lincoln, NE, USA

problem #100

Jan 152021

Cherokee

  • 50,000 miles
I have a 2018 Jeep Cherokee. The service shifter keeps coming on and all the gear shift lights are lit up. The car will stall or completely stop operating when this occurs. It occurs when I am driving in city traffic, highway traffic or stationary.

- Savannah, GA, USA

problem #99

Jan 152021

Cherokee

  • 50,000 miles
Service shifter warning comes on very often while driving vehicle.

- Hillsboro, IL, USA

problem #98

Jul 092018

Cherokee

  • 7,000 miles
After owning my brand new 2018 Jeep Cherokee for a few months, I turned on my vehicle and the service shifter warning came on in my dash and all the lights on my shifter lit up. I call the dealership and they told me to bring it in, so I took it and when I turned the car off, the message no longer appeared. The dealership took the vehicle for diagnostic testing and it said it came back fine. Upon getting my car back, it was randomly showing the service shifter message again so I took it back to the dealership two more times for the same issue and they stated that they couldn't duplicate the issue and so nothing was fixed. I have now owned the vehicle for 3 years and they refuse to fix the still appearing issue. No check engine light appears but I fear that whatever is causing the warning to appear may cause issues. I have read that many many others have had the same issue and the dealership wouldn't do anything. All three times I took my vehicle in, it was under warranty and they wouldn't do anything.

- Portage, IN, USA

problem #97

Dec 102020

Cherokee

  • miles
The shifter keep saying that it needs to be serviced the car only has 30,000 miles on it. I have spoken with other Jeep owners and they say that they have has the same issue

- Flushing, NY, USA

problem #96

Oct 172020

Cherokee

  • 34,500 miles
While driving at 55mph, my Jeep gave "service shifter" and reduced power. All shifter lifts where lite. I pulled over and call my dealer, they advised me to turn off engine for 2 minutes and restart my Jeep, this should clear it. This was at 34,000. It did clear it. It happen again at 35,900 miles and I did what I was told the first time.. happen again at 37,500 miles, finally got dealer to look at it and now they say I need a new bezels, harness and shifter. I have read this has happen to 1,000S of others.

- Norwich, NY, USA

problem #95

Dec 072020

Cherokee

  • 42,000 miles
Service shifter light came on on dash after I started my Jeep, also all the red lights next to the shifter were lit up. Would not turn off until restarting the vehicle. Have read many Jeep owners having the same issue with their Cherokee. Should be recalled and fixed by Jeep!

- Streamwood, IL, USA

problem #94

Dec 062020

Cherokee

  • 13,696 miles
I continue to get a service shifter issue. Vehicle has 13,000 miles on it. This is a known problem across multiple years of Cherokee. Dealership said it was a battery problem but after a new battery, I still receive the warning. Warning came on while parked, just after startup.

- Nolanville, TX, USA

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