Transmission is shifting very hard randomly while driving

- Pittsburg, TX, USA

While driving service shifter warning came on and all lights on shifter were lit. This happened around 37;600 miles.

- Manchester, NH, USA

The car randomly shut off while I was at a light. It has done this several times and it is very dangerous. I almost got rear ended. There has been several complaints about this. It was in motion once and the wheel locked up. But it was a very slow motion. Second time I was taking off from a stop

- Weatherford, TX, USA

The car will just shut off in idle, sometimes it will start right back up, others you have to wait a few minutes. Took it to dealer a few times and they keep saying that it is because when the oil gets low it this model that happens so I have to get the oil changed once a month

- Rex, GA, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that the vehicle shut-off while driving at various speeds, without warning. The contact stated that the vehicle was taken to an independent mechanic who informed him of an unknown recall on the vehicle. The mechanic suggested that the vehicle no longer be driven until it was repaired. The contact called hertrich Chrysler Dodge Jeep Ram of elkton (1147 E pulaski hwy, elkton, md 21921) where he was informed that the VIN was not under recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Cecilton, MD, USA

Driving on highway and the "service shifter" warning came up on the information screen and all the shifter indicator lights P R N D etc. Light up. Had to stop and restart the vehicle.

- Ruffin, NC, USA

Service shifter warning on dash & all red lights of shifter. Car only has 17, 500 miles. Vehicle was stationary.

- Milford, OH, USA

I own 2018 Jeep Cherokee with 56,000 miles and the service shifter light comes on the dash and all the lights light up on the gear shifter. This happens after driving for around 15 - 20 miles and once the car is turned off with the electronic push button start the lights go away for a short time and then come back on again. This happens only when the car is in motion.

- Barney, GA, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving, the service light illuminated. The vehicle was taken to an independent mechanic who diagnosed the issue as needing to replace the bezel and harness on the gear shifter. The mechanic stated that if left unrepaired, the vehicle would eventually be unable to shift out of park. The contact made an appointment with huntington Jeep Chrysler Dodge Ram (5080 jericho tpke, commack, NY 11725 (631) 993-3300). The dealer stated that they had not heard of the issue before and provided and estimated cost to do the repairs. The vehicle was not repaired. The failure mileage was 45,000.

- Centereach, NY, USA

The contact's wife owns a 2018 Jeep Cherokee. The contact stated while his wife was driving 60 mph, several lights on the gear shifter illuminated and service shifter warning message also appeared on the instrument panel. His wife slowed down to 30 mph and was able to reach her destination without further issues. The contact called barkau Chrysler Dodge Jeep Ram of freeport (700 E South St, freeport, il 61032) but the dealership was closed. The contact then called anderson Chrysler Dodge Jeep Ram (5711 E. state St, rockford, il 61108) where the contact was informed to bring the vehicle in as soon as possible to be serviced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 52,000.

- Rock City, IL, USA

The contact owns a 2018 Jeep Cherokee. The contact stated while driving at various speeds, the service shifter warning light illuminated. The gear shifter box was illuminated as well. The contact restarted the vehicle and the vehicle worked as designed. The contact called #1 cochran Chrysler Dodge Jeep Ram (110 rte 908 building 2, natrona heights, pa 15065, (412) 245-4280) however, the vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 20,000.

- Natrona Heights, PA, USA

The contact owns a 2018 Jeep Cherokee. The contact stated the while driving 30-35 mph, the vehicle stalled. The vehicle was difficult to restart. The shift to park warning light was blinking. The contact added oil to vehicle. The contact called kevin's royal automotive (3961-3964 waverly rd, owego, NY 13827, (607) 687-3412) and was informed that the vehicle was working as designed and that the safety feature was engaged. The contact was informed the safety feature engaged when the oil level was low. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was unknown.

- Conklin, NY, USA

Service shift li8ght comes on and then randomly goes away, it will randomly come on while driving, there was a recall on 2017 Jeep Cherokee's with this issue

- Amarillo, TX, USA

Service shifter message appeared when I was driving. The drive, reverse, neutral and other drive indicators lit up in red.

- Elbow Lake, MN, USA

I have 2018 Jeep Cherokee with 85353 miles it had service shifter twice when I was driving so I had to pull over on highway and turn off engine and turn on engine shift to park then to drive

- Shiprock, NM, USA

Service shifter dash warning comes on while driving. At the same time, the prnd lights on the gear selector light up. The notification clears and the lights turn off when the vehicle is shut off and restarted; however, the notification will appear again intermittently. The vehicle has been serviced for this issue three times and will go in for another service to resolve this issue on Wednesday, July 29. As of now, the vehicle has not been repaired and the warning light still comes on.

- Leland, NC, USA

Many times when the vehicle hits a good sharp bump in the road or I bump the shifter sharply, the display immediately gives a service shifter fault alert on the communication panel and all of the lights P, R, N, F and the manual lights illuminate on the shifter. The vehicle can be moving or at rest and the ignition on for this to happen. I have reported the incidents at each of the oil service checkups at the dealer, however when all is said and done it never gets acknowledged that it was even mentioned or the mechanic that works on transmissions could not get to it that day.

- Minden, LA, USA

When my vehicle accelerates the transmission seems to be slipping or not fully engaging. The rpms will spike to about 4,000 before the transmission will shift, and when it shifts the whole vehicle will shudder like it's been hit by a sledgehammer wielded by thor himself. To be able to continue driving my vehicle I have to slowly accelerate and keep the vehicle under 3,000 rpms. This only seems to be a problem on a highway or roadway that is 55mph or higher.

- Jacksonville, NC, USA

The service shifter notification came up on the dashboard screen while the vehicle was in motion on the highway, unable to be cleared, and all red lights on shifter were lit up. (prnd) after stopping, turning off vehicle and restarting cleared the message, however, vehicle also continues to jerk in between gears.

- East Syracuse, NY, USA

Check engine light came on at 18001 - vehicle was in park and just started so I can drive it - had been sitting for over a day so engine was cold. Display in center of panel read "service shifter". the next day the message and check engine light were gone. Took to dealership since still under warranty and they said it needs a new wiring harness and new shifter. Been advised by dealership and internet research that this is a common problem and wanted to add my Jeep to the list to assist in getting this item recalled before someone gets seriously injured.

- Caledonia, IL, USA