Service shifter light comes on and remains on with all shifter lights on at the same time. Menu for car is no accessible dash panel is locked. Periodically and randomly comes on and goes off when driving or stationary. Called dealer and they haven't heard of it.

- Charlotte, NC, USA

My car lost all power while in motion in the middle of a city street intersection with a shifter error code. Would now accelerate, and the steering wheel locked. Turned off and back on and did it instantly again. Called the dealership and was told it needed an oil change. I just purchased this vehicle 2 months ago.

- Derby, CT, USA

The 'service shifter' comes on and all of the gears light up. The car has a smell of antifreeze but no indication of the car running hot. The warning goes away after restarting the car. This happens while the car is in motion

- Belleville, IL, USA

My service shift lights up on dash and all the lights for P, R, N, D all light up. This needs a recall I have read hundreds of issues with this and some are getting attorneys. This needs to be recalled my Jeep only has 48000 miles. And if I'm seriously injured I'll be suing also. You can't let this continue these dealerships needs to handle this as a recall!

- Highlands Ranch, CO, USA

Bought my vehicle 12/21/2017. Have had nothing but problems ever since. Took my car to [xxx] in austin where it was purchased several different times. I was always told there was nothing wrong with it. In November 2019 my car broke down and I paid to have it towed to the dealership in sa since that is where I was relocated to for work. Blamed it on my oil which I was never notified by my vehicle it was even low. Engine has not been acting right since. 5/21/2020 I went on a trip but only made it to waco. Vehicle shut off going 70 mph on the freeway and I almost got hit by several different vehicles because of it. 5/26/2020 dealership called me to let me know I was getting a new engine since mine was compromised by the oil it was consuming. Now I am being told that I have to drive it and test it before they will replace it. Have done an intensive amount of research and this is a huge liability to put my life in danger for a test they need for the company. Called the location I purchased it at and surprise they will not take care of it. Nothing but problems with this vehicle since I purchased it and they have never done anything to make it right. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- San Antonio, TX, USA

The service shifter error has repeatedly coming on despite the shifter harness being replaced twice, the harness being replaced and computer updates. All the lights on the shifter turn red. The car randomly jumps to 5000 rpms and will go into neutral or park while driving. The car will hesitate when accelerating from a stop and is very unsafe to drive. I have contacted Chrysler Jeep about the issue and the car has been in the shop multiple times over the year and has recently been in there for a month.

- Gilbert, SC, USA

Purchased a 2018 Jeep Cherokee in may of 2019. A few months in to ownership I had an odd occurrence where all of the lights on my gear shift prnd were all lit up red. And the warning notation on dash said "service shifter". it was alarming but happened once or twice over a period of several months so I thought it was a fluke or mishap. Fast forward to March of 2020, right under a year of ownership and the service shifter problem has become near constant. I will hear a 'ding' in the middle of driving, sometimes at high speeds on the freeway, the gear shifter will turn all red again and the message appears on screen. While this is happening you cannot get anything else to come on the screen....fuel economy or speed, which I use regularly in my vehicle. ---I contacted my dealership and was told there are no active recalls on this vehicle and that I am out of basic warranty and the powertrain warranty would only cover engine/transmission, thus not helping me in this situation. After hearing that from them I decided to look up this issue online and imagine my surprise to see I am not alone with this issue. I came across numerous similar complaints. Please look into issuing a recall for this issue as it comes on suddenly and is startling when you are driving and it happens. It has become quite an unsettling experience driving this vehicle that I have owned less than a year.

- Blue Ridge, TX, USA

"service shifter" message appears in the meter cluster and message does not disappear until engine is shut off and turned back on. All lights on the shifter (in the center console) illuminate and do not turn off until the engine is shut off and turned back on. Phenomena occurred both at first start up as well as while driving on a major street.

- Kokomo, IN, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, several the gears on the shifter illuminated continuously. The vehicle was taken to red river Dodge Chrysler Jeep located at (1060 heber spring rd, heber springs, ar 72543) where it was diagnosed that the sensor in the gear shifter needed to be repaired. The vehicle was repaired however, the failure persisted months later. The vehicle was taken back to red river Dodge Chrysler Jeep where the contact was unaware of what needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 11,000.

- Romance, AR, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that the service shifter light illuminated while driving at 40 mph. The vehicle independently shifted into park. The vehicle ceased and the vehicle spun in a circle and came to a stop. The contact shifted into park and restarted the vehicle. The vehicle was taken to landers Chrysler Dodge Jeep Ram of norman (481 N interstate dr, norman, ok 73069 (405)321-8228) where a software reprogramming was performed as the spindle gear was replaced however, the failure recurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 2,000.

- Ardmoore, OK, USA

While driving my dash lights up with "service shifter" and all the lights light up on the shifter. I have seen many many of these complaints some of which are associated with accidents stemming from the problem. I am a little scared to drive the truck now. It does not always stay on but is starting to come on more often now. The truck is in the shop now and I am being told it will not be covered. How many people have to be hurt or killed before chyrsler acknowledges and takes care of this problem.

- Laurel, DE, USA

My Jeep service shifter light comes on every few hundred miles and always when I'm driving it's comes on during my trips to Georgia and just driving around the city. I constantly complained to the dealership about it and they told me to bring it in and they'll look at it but if you turn the vehicle off the lights turn themselves back off and you have to wait for it to happen again. Well this happened almost every time I took the car in and so they never took me seriously and would turn me away saying nothing looked wrong with the car. Well the last time the light came on a clicking sound followed when accelerating and soon after my rear driveshaft fell out while driving down the road. I took it to my dealership as I have a warranty with them and I told them about everything, including the lights and the clicking noise. They finally returned the car to me 'fixed' after having it for over a month. They claimed that they had fixed everything I told them about but the lights came right back on three days later and now the things basically fights any form of acceleration and it aggressively jerks every time it downshifts and it makes a small clunk noise when reversing.

- Jacksonville, NC, USA

The contact owns a 2018 Jeep Cherokee. The contact stated while driving at various speeds, the gear shifter warning light illuminated and informed that shifter service was required. The drive, neutral, park, and reverse warning lights were illuminated simultaneously. The contact stated that the console lights became inoperable during the failure. An unknown dealer was contacted and informed of the failure. The contact was informed to stop the vehicle and reset the lights at the next failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 4,000.

- North Matewan, WV, USA

While driving the vehicle behind to stall and then cuts off in the raid without warning, as I turned into traffic. Vehicle starts with no warnings of any sort but then as I am driving cuts off as I am turning into the roadway and there is traffic

- Boca Raton, FL, USA

As pulling out into the road the vehicle stuttered and dogged down very bad even mashing the gas to the floor the vehicle would not go. A light came on saying throttle shift control reset needed. Vehicle started to go and thedogged down again. Vehicle keeps doing it. Took it to Jeep dealership and they are saying it only needs a oil change. Even though it doesn't

- Warsaw, IN, USA

When I put my Jeep Cherokee in reverse, my screen started glitching and then 'service shifter' came on my screen. When I looked down at my shifter, all the lights were lit up, so I put it in park and cut the engine off. When I started it it was gone. The next day, this came on again - as I started the car so I again, shut the engine off and restarted it. After getting 2 miles down the road, the service shifter came back on and not even 15 seconds later, my car abruptly put itself in park, my lights went haywire, my steering wheel went stiff as if there was no power steering available, all as I was slowing down to a stop since I've read about people wrecking after this light came on. I checked my VIN for a recall, but couldn't find one and I am not about to pay out of pocket for an unsafe hunk of metal. I'm still under warranty at 32,800 miles on my 2018 Jeep Cherokee, but I fully intend on letting every person I know that has an fca product to stay away from them if this does not become a recall. The pictures below are of the first time when I was backing up in my parents driveway. I didn't get pictures of the second time driving down the road because my Focus was on getting home safely trying to not go over 25-30 mph.

- Muskogee, OK, USA

Within the first 3-5 minutes of driving the vehicle after starting it, an error message will appear that says to put the vehicle in park and select a gear. This message usually appears when I begin slowing down towards a stop light or stop sign and prevents me from accelerating and I also lose my power brakes. Once my vehicle is stopped. I'll switch into park like the vehicle says but when I switch back to drive I have no power. I have to turn the car off and attempt to restart to get power again. Multiple times this error has caused the car to stall and cut off while still in motion. Once the car is off, I have to usually wait 2-3 minutes to restart it an it can take multiple attempts to restart the vehicle. This error is extremely dangerous as it causes the vehicle to lose power while driving and leaves the driver stranded with the vehicle in the middle of the road often in an intersection.

- Raleigh, NC, USA

Bought Jeep had it for approx. 7 months (October 2019) and it would shift really hard, then one day driving from home to store, the Jeep just stalled on street, turned off engine, restarted and drove to destination. I brought my Jeep in 4X before they had replaced a whole new engine due to it burning oil. Roughly 3 months later (January), Jeep was in driveway, drove to work and twice the same day slammed into gears, took it back to Jeep, they said gears needed to be reset. It seems when I use 4X4 to snow, its fine, when I turn it off a couple days later it slams into gears. Yesterday (March 2020) vehicle was parked in driveway, reversed to leave and lights came on dash for shifter needs repair, turned off engine, restarted, resumed driving and lights were off. Parked Jeep in drive way, next morning reversed and drove to work, reversed into space and lights came on again that shifter needed maint repair. I have now 53,000 miles. I take Jeep in again to be looked at for shifter. I have taken this vehicle in at least 11 times so far for engine, gears slamming, shift saying needs maint repair. Since June 2019

- Wonder Lake, IL, USA

While driving on small hwy- all lights on shifter illuminate and a service shifter message displays, message goes away after stop and restart

- Cartersville, GA, USA

Right when my vehicle hit 25,000 miles, I noticed that on the highway while in motion the service shifter light came on and gear shift lights all in red, P, R, N, D. you shut the engine off and all turn off then when you start driving again they'll do the same. It'll stop for a few days and then start again. Finally took it to the dealership it ended up begin wires and a shifter harness. A lot of Jeep Cherokee 2017-2019 owners are experiencing the same thing right around the same miles. This needs to become a recall.

- Bella Vista, AR, USA